Miller Freeman

What Miller Freeman does

Miller Freeman & Sons (Nottingham) Ltd. is a family-owned UK building-services contractor headquartered in Daybrook, Nottingham, operating for approximately three decades across the East Midlands. The company delivers an integrated suite of mechanical, electrical and property services to two distinct customer bases: residential homeowners (plumbing, boiler and heat pump installation, central heating, underfloor heating, 24/7 emergency callouts) and commercial / public-sector clients (HVAC, plant-room design-and-build, refurbishment, decarbonisation and planned preventative maintenance). Service delivery is performed directly by in-house Gas-Safe-, MCS- and Worcester-accredited engineers, with revenue generated through project-based fees, subscription PPM maintenance contracts and equipment mark-ups on installed boilers and heat pumps.

Technically, the offering rests on conventional mechanical and electrical engineering rather than proprietary IP: air-source and ground-source heat pumps (300–400% coefficient of performance), Bosch/Worcester and Hamworthy commercial boiler installations, underfloor heating operating at ~27°C vs. ~75°C for conventional radiators, Building Management Systems (weather compensation, remote access), and commercial plant-room design integrating boilers, heat pumps, thermal stores and BMS controls. A dedicated Decarbonisation service line targets UK public-sector net-zero mandates, with in-house support for Salix/PSDS, Social Housing Decarbonisation Fund, Home Upgrade Grant and Low Carbon Skills Fund applications. Materially relevant case-study outputs include a 65% carbon reduction at Bassetlaw District Council's Queen's Buildings (238.85 → 83.98 tCO2eq/yr) and full refurbishment of the Lincolnshire Police Skegness Custody Suite.

Commercially, Miller Freeman operates a sales-led, direct-to-customer model across multiple channels: phone (0115 913 3333), website quote forms, online booking, local SEO, and — for larger public-sector work — the Pagabo Refurbishment Framework and direct tender processes. Pricing is quote-based and not publicly disclosed; domestic customers can access 0% finance through the Worcester Accredited Installer programme, and commercial clients receive annual subscription PPM packages. Recent company-level signals — ISO 9001/14001/45001 certification in November 2024, Pagabo membership, Worcester Bosch partnership, and a published Carbon Reduction Plan committing to Net Zero by 2040 — point to deliberate professionalisation to bid on larger multi-year public-sector decarbonisation contracts.

Name

Miller Freeman

Legal name

Miller Freeman & Sons (Nottingham) Ltd.

Website

https://millerfreeman.org

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Miller Freeman is a family-owned Nottingham-based building-services contractor delivering plumbing, heating, HVAC, refurbishment and decarbonisation services to residential homeowners and East Midlands commercial and public-sector clients through in-house accredited engineers.

Ownership category

akta.pro rank

Headquarters

HQ city

Nottingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Professional Services - Domestic: One-time and recurring professional services for residential customers including boiler installation, heat pump installation, central heating systems, plumbing repairs, and annual boiler servicing. Revenue is generated through project-based fees and service call-outs. They offer 0% finance options for boiler installations through Worcester Accredited Installer programme.
2. Professional Services - Commercial & Public Sector: Larger-scale commercial and public sector contracts including design-and-build projects, HVAC installations, refurbishments, and decarbonisation works. Revenue from contracts with local authorities, NHS, educational institutions, and commercial businesses. Projects like the Queen's Buildings decarbonisation (£1M+ PSDS funding) and Skegness Custody Suite refurbishment represent significant contract values.
3. Service & Maintenance Contracts: Ongoing maintenance contracts for commercial properties including PPM (Planned Preventive Maintenance) packages, gas boiler servicing, heat pump servicing, TMV servicing, and water testing. These provide recurring revenue with priority scheduling and discounts for contracted clients.
4. Materials & Equipment Supply: Supply of equipment as part of installation projects including boilers (Viessmann, Remeha, Hamworthy, Broag), heat pumps, radiators, pipework, and building materials for refurbishment projects. Margins realised on equipment markup.
5. Salix/Government Funding Facilitation: Assistance with Salix funding applications for public sector decarbonisation projects, enabling clients to access government-backed financing (PSDS, Social Housing Decarbonisation Fund, Home Upgrade Grant, Low Carbon Skills Fund). While not direct revenue, this facilitates larger contracts.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Miller Freeman is a property services contractor providing domestic and commercial plumbing, heating, boiler, HVAC, refurbishment, and decarbonisation services across Nottinghamshire and surrounding areas. The company delivers design, installation, maintenance, and project management for residential homeowners, commercial businesses, and public sector clients (including schools, councils, NHS, and defence). It holds ISO 9001, ISO 14001, ISO 45001, Gas Safe, MCS, and Worcester Accredited Installer certifications, and is a member of the Pagabo Refurbishment Framework.

Product overview

Miller Freeman is a property services company offering an integrated suite of domestic and commercial services. The core offerings include Domestic Plumbing & Heating and Commercial Plumbing, Heating & Mechanical Services as the primary service lines, supplemented by HVAC (Heating, Ventilation & Air Conditioning), Refurbishment, and Decarbonisation services. Sub-services include Heat Pump Installation, Boiler Installation, Central Heating, Underfloor Heating, and Service & Maintenance packages. All services are delivered by a trained workforce serving Nottinghamshire and surrounding areas, with particular expertise in sustainable solutions and net-zero carbon reduction for commercial and public sector clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Domestic Plumbing & Heating Comprehensive domestic plumbing, heating, and boiler services for residential homeowners in Nottinghamshire and surrounding areas, including installations, repairs, servicing, and emergency plumbing.
• Commercial Plumbing, Heating & Mechanical Services Full-service commercial plumbing, heating, and mechanical solutions for commercial properties across various sectors, including design, installation, maintenance, and system upgrades.
• HVAC (Heating, Ventilation & Air Conditioning) Design, installation, repair, and maintenance of HVAC systems tailored to specific needs, including fire damper testing and plant room services for commercial and residential customers.
• Refurbishment Comprehensive commercial refurbishment and renovation services including full refurbishments, decorating, joinery, electrical works, heating upgrades, air conditioning, insulation, extensions, windows, flooring, and full design-and-build service. Member of Pagabo Refurbishment Framework.
• Decarbonisation Comprehensive approach to net-zero for commercial and public sector clients, including insulation upgrades, windows, roofing, electrical, solar panels, and associated construction works. Facilitates Salix/PSDS, Social Housing Decarbonisation Fund, Home Upgrade Grant, and Low Carbon Skills Fund applications.
• Sectors & Facilities Maintenance Comprehensive facilities maintenance across Local Authorities, Education, NHS, Tourism, Hospitality, and Defence sectors, including reactive maintenance, planned preventative maintenance, energy efficiency upgrades, and general repairs.
• Heat Pump Installation Professional installation of air source and ground source heat pumps with 10-year guarantee and MCS approval, delivering 300-400% coefficient of performance for residential and commercial customers.
• Boiler Installation Boiler installation, repair, and servicing with Worcester Accredited Installer status offering extended guarantees up to 10 years on Worcester Bosch products, plus 0% finance options for domestic customers.
• Central Heating Central heating system installation, upgrade, and repair for residential and commercial properties.
• Underfloor Heating Underfloor heating installation providing low maintenance, high efficiency, and lower energy bills compared to conventional radiator systems, operating at approximately 27°C.
• Service & Maintenance Comprehensive commercial service and maintenance including gas boiler checks, heat pump servicing, gas appliance servicing, TMV servicing, water testing, legionella testing, and planned preventative maintenance packages.
• Nottingham Heating & Plumbing Local plumbing and heating services in Nottingham with 24/7 emergency callouts, free quotes, and transparent pricing for residential customers.

Quantifiable outcome

• 65% carbon emission reduction achieved at Queen's Buildings (from 238.85 to 83.98 tCO2eq annually)
• +4 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Bassetlaw District CouncilcoreStrategic or Co-development Partner · 1 May 2024Miller Freeman delivered the Skegness Custody Suite refurbishment and Queen's Buildings decarbonisation projects in partnership with Bassetlaw District Council and Lincolnshire Police. Projects addressed HM Inspectorate requirements and achieved significant carbon reductions.
• PagabocoreChannel Partner/ Reseller/ DistributorMiller Freeman is a member of the Pagabo Refurbishment Framework, a vetted procurement framework enabling public sector clients to engage their services with confidence in quality and cost-efficiency.
• Salix (Public Sector Decarbonisation Scheme)coreStrategic or Co-development PartnerMiller Freeman assists public sector clients with Salix funding applications for decarbonisation projects including PSDS, Social Housing Decarbonisation Fund, Home Upgrade Grant, and Low Carbon Skills Fund. Salix has committed over £3.3 billion to 22,000+ projects saving 1.1 million tonnes of CO2 annually.
• Worcester BoschcoreChannel Partner/ Reseller/ DistributorAs Worcester Accredited Installers, Miller Freeman sells and installs Worcester Bosch boilers with extended guarantees up to 10 years, 0% finance options, and expert product knowledge. Includes OFTEC oil qualifications for oil boiler installation.
• Which? Trusted TraderscoreGTM or Marketing PartnerMiller Freeman is endorsed by Which? Trusted Traders with 'Highly recommended' status. This provides access to Alternative Dispute Resolution (ADR) service for complaint resolution. Which? may contact customers for reviews at Miller Freeman's request.
• CheckatrademinorGTM or Marketing PartnerSelected review site for customer feedback and reputation management.
• CommusoftcoreTechnology or IntegrationEngineer application software used for day-to-day running of all business aspects including job scheduling, customer management, and engineer mobile apps.
• KashflowcoreTechnology or IntegrationAccounting software used for payment processing, invoice generation, and end-of-year tax processing.
• Gas Safe RegistercoreOthersRegulatory body for gas safety. Miller Freeman holds Gas Safe registration (number 7444) required for legally compliant gas work.
• OFTECminorOthersOil firing technical association for boiler registration and oil boiler installation qualifications.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MillerNottm
• Facebookfacebook.com/millerfreemannottm
• LinkedInlinkedin.com/company/miller-freeman-&-sons-nottingham-limited

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Miller Freeman