North West Private Hospital

What North West Private Hospital does

North West Private Hospital is a 48-bed acute private hospital in Burnie, Tasmania, operating continuously since 1988 and serving the North West Tasmania regional catchment. The facility is wholly owned by Healthe Care Australia, one of Australia's largest privately owned hospital operators with a portfolio of 17 private healthcare facilities, and is accredited by the Australian Council on Healthcare Standards against the National Safety and Quality Health Service Standards. It is the only private hospital in North West Tasmania and is co-located with North West Regional Hospital (public), North West Medical Centre, and the University of Tasmania Rural Clinical School, forming an integrated healthcare campus.

The hospital delivers a multi-specialty service portfolio across gastroenterology, general medicine, general surgery and endoscopy, gynaecology, mental health (Rivendell Clinic), orthopaedics, palliative care, ear nose and throat, and other specialties, supported by 30 credentialed specialists and approximately 6,000 inpatient admissions and 1,000 maternity births per year on average. In 2026 it introduced the ROSA robotic-assisted surgical system for orthopaedic joint replacement, becoming the first hospital in the region to offer robotic surgery. The underlying technology stack is conventional hospital infrastructure plus the ROSA platform (3D imaging, computer navigation, robotic arm); the hospital operates no public APIs or proprietary software products.

Revenue is generated through five payer streams: private health insurance (contracts with the majority of Australian funds, benefits claimed on behalf of patients), self-funded patients paying upfront, Department of Veterans' Affairs as a Tier 1 provider with direct billing, Workers Compensation and Motor Accident Insurance Board claims, and separately billed treating doctor, pathology, radiology, and pharmacy services. Patient acquisition is primarily driven by GP and specialist referrals (phone, fax, email, and referral forms), supplemented by an online pre-admission self-service channel and a dedicated Veterans Liaison Officer for DVA coordination. Patient experience metrics are strong, with an NPS of +84 (above the +80 World Class threshold) and 88% of patients willing to recommend the hospital in 2024.

Name

North West Private Hospital

Legal name

North West Private Hospital

Website

https://northwestprivate.com.au

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

North West Private Hospital is a 48-bed acute private hospital in Burnie, Tasmania, providing medical, surgical, mental health, orthopaedic, and palliative care services to North West Tasmania. It is operated by Healthe Care Australia and is the sole private acute facility in its regional catchment.

Ownership category

akta.pro rank

Product category

Private Acute Hospital Services

NAICS

General Medical and Surgical Hospitals (62211), General Medical and Surgical Hospitals (622110), Specialty (except Psychiatric and Substance Abuse) Hospitals (62231)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Private/For-Profit Hospital Systems (HLAFAAAF)

akta.pro secondary industry

Community & Regional General Hospitals (HLAFAAAB)

Keywords

• Private hospital services
• Acute medical care
• Surgical procedures
• Mental health treatment
• Orthopaedic surgery

Headquarters

HQ city

Burnie

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Private Health Insurance Revenue: Revenue from privately insured patients admitted to the hospital. The hospital has contracts with the majority of private health insurance funds and claims benefits on behalf of patients. Out-of-pocket expenses are collected prior to admission.
2. Self-Funded Patient Revenue: Revenue from uninsured patients who pay in full prior to admission. Standard self-insured rates apply for overseas patients without contracted health funds.
3. Department of Veterans' Affairs Revenue: Revenue from DVA as a Tier 1 provider for eligible veterans and war widows. Accounts are sent directly to DVA for payment.
4. Workers Compensation Revenue: Revenue from Motor Accident Insurance Board and Workers Compensation patients with approved claims prior to admission.
5. Medical Services Revenue: Separate billing for treating doctors, pathology, radiology, and pharmacy services provided during hospital stay but billed separately from hospital accommodation charges.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

North West Private Hospital is a 48-bed acute medical, surgical and mental health private hospital providing inpatient and outpatient care across gastroenterology, general medicine, general surgery, gynaecology, mental health, orthopaedics (including robotic-assisted surgery), palliative care, ear nose and throat, maternity, and other specialties. The hospital admits privately insured, self-funded, DVA, and Workers Compensation patients, supported by 30 credentialed specialists and approximately 6,000 inpatient admissions per year.

Product overview

North West Private Hospital is a 48-bed acute medical, surgical, and mental health hospital serving the north west community of Tasmania since 1988. The hospital offers a comprehensive range of healthcare services including gastroenterology with endoscopy, general medical and surgical care, gynaecology, mental health services through Rivendell Clinic, orthopaedics with robotic-assisted ROSA surgery, palliative care, ear nose and throat, and maternity services. The hospital also provides online admission capabilities and other support services for patients.

Differentiator

Problem solved

Functional benefit

Products and services

• Gastroenterology Services

Quantifiable outcome

• Net Promoter Score of +84 (World Class threshold is above +80)
• +6 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core, major and minor.

• Healthe Care GroupcoreOthersNorth West Private Hospital is operated by Healthe Care Group, one of the largest private hospital operators in Australia with a portfolio of 17 private healthcare facilities. Healthe Care provides organizational governance, accreditation support, and corporate services including HR, finance, and IT infrastructure.
• Department of Veterans' Affairs (DVA)coreStrategic or Co-development PartnerTier 1 DVA provider status allows North West Private to treat eligible veterans and war widows. The hospital provides Veterans Liaison Officer support, coordinates DVA client services, and receives direct payment from DVA for approved treatments.
• North West Regional HospitalmajorStrategic or Co-development PartnerCo-located public hospital creating an integrated healthcare campus. Public patients may transfer to private care when appropriate, and the hospitals share geographical proximity and community healthcare mission.
• North West Medical CentremajorStrategic or Co-development PartnerCo-located medical centre housing specialist consulting rooms adjacent to the private hospital. Hudson's Café is located in the medical centre. Enables seamless patient flow between consultations and hospital procedures.
• University of TasmaniaminorStrategic or Co-development PartnerRural Clinical School co-located with the hospital, supporting medical education and training. Creates pathway for attracting medical professionals to the region.
• Australian Council on Healthcare Standards (ACHS)coreOthersAccreditation body that measures hospital performance against National Safety and Quality Health Service Standards. Provides clinical indicator benchmarking and quality improvement frameworks.
• Metro TasmaniaminorOthersPublic transport provider with Hospital Link service (route 85) connecting Burnie to Latrobe via Ulverstone and Devonport, 365 days a year. Buses stop directly outside the co-located North West Regional Hospital.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Ramsay Health Care: Australia's largest private hospital operator with a national network of private acute hospitals. Operates in the same private acute-care space as North West Private and the parent Healthe Care, but at vastly greater scale and geographic breadth.
• St John of God Health Care: Catholic not-for-profit operator of private hospitals across Australia offering acute medical, surgical, and maternity services. Comparable in service breadth and private-hospital operating model to North West Private.
• Epworth HealthCare: Large private hospital group primarily in Victoria providing acute medical, surgical, and mental health services. Comparable in private acute-care service mix and private-insurer revenue model.
• Calvary Health Care: National Catholic private healthcare provider operating hospitals, including in Tasmania (Calvary St Luke's and Calvary Lenah Valley), with acute medical, surgical, and mental health services. Direct geographic and service-line competitor within Tasmania.
• Healthscope: Major Australian private hospital operator with both acute hospitals and mental health facilities. Directly comparable in service mix (acute medical, surgical, mental health) and private-insurer revenue model.

Regional players

• North West Regional Hospital: Public acute hospital co-located with North West Private Hospital on the same integrated healthcare campus in Burnie. Provides the same general medical and surgical service lines to public patients in the same catchment, representing both a partner and the primary alternative provider for the regional population.
• Launceston General Hospital: Main tertiary public hospital in northern Tasmania. While public, it competes for specialist referrals and complex cases from the broader northern Tasmanian catchment that North West Private also serves.
• Hobart Private Hospital: Private hospital in Hobart, Tasmania, offering acute medical and surgical services. Operates in the same state geography as North West Private and is an alternative destination for Tasmanian private patients willing to travel.
• Mersey Community Hospital: Public hospital in Latrobe, North West Tasmania, operated by the Tasmanian Department of Health. Provides acute services in the same regional catchment as North West Private and is an alternative for patients who cannot or choose not to use private care.
• Mater Private Hospital (Tasmania): Catholic private hospital in Hobart offering acute medical, surgical, and maternity services. Direct comparable in Tasmanian private hospital services and competes for statewide private insured patients.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/North-West-Private-Hospital-375897199540944
• LinkedInlinkedin.com/company/north-west-private-hospital

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North West Private Hospital