Community Service

What Community Service does

Community Service, Inc. (CSI) is a 501(c)(3) nonprofit founded in 1958 by Conway County Circuit Judge Audrey Strait and headquartered in Morrilton, Arkansas. The organization delivers a coordinated continuum of youth and family services across prevention, intervention, and treatment, serving more than 1,500 youth annually through 18 office locations spanning 25 counties in Arkansas. Core programs include Youth Mental Health Services (ages 4-18), Day Treatment using the proprietary P.E.A.C.E. behavior modification curriculum, Juvenile Justice services (including community-based probation and aftercare), Prevention & Education, Substance Abuse Services (Structured Outpatient Addiction Program licensed by the Arkansas Bureau of Alcohol and Drug Abuse Prevention), Therapeutic Foster Care (including the specialized ASAP program, one of only two accredited providers in the state), and a Youth Leadership Program. CSI operates with 80+ employees.

The business model combines government contracts, Medicaid reimbursement (credentialed RSPMI provider since 2000), and philanthropic fundraising. The Arkansas Division of Youth Services has been a contract customer since 1977; additional institutional referrers include local juvenile courts, the Department of Health and Human Services, public schools, and interstate compact agencies. Revenue is supplemented by an annual giving program, special events, memorial and honorarium gifts, and an endowment managed by the Community Service Youth Foundation (CSYF), established in 1986. Service delivery is free of charge to families; CSI states it has never turned away a family due to inability to pay since founding.

Regulatory and quality credentials form the core institutional backbone: national accreditation by the Council on Accreditation (COA) since 2001, certification by the Arkansas Division of Mental Health, Medicaid RSPMI provider status, and licenses/approvals from the Arkansas Department of Health and Human Services, Arkansas Child Welfare Licensing Board, and Arkansas Bureau of Alcohol and Drug Abuse Prevention. CSI maintains three governance boards: the operating Community Service, Inc. Board, the CSYF Board (philanthropy and endowment), and the CSI Properties Board (real estate). Dr. Susan Okroglic serves as President/CEO, with Kristy Tallie as CFO. The 2020 expansion into Northwest Arkansas is the most material recent growth signal.

Name

Community Service

Legal name

Community Service, Inc.

Website

https://csiyouth.com

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

11–50 employees

Short description

Community Service, Inc. is a 501(c)(3) nonprofit founded in 1958 that delivers youth and family services — mental health, therapeutic foster care, juvenile justice, substance abuse, and prevention programs — across 25 Arkansas counties through 18 offices, serving 1,500+ youth annually via government contracts, Medicaid, and philanthropic funding.

Ownership category

akta.pro rank

Product category

Youth and Family Services

NAICS

Child and Youth Services (62411), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Educational Services (8200)

akta.pro primary industry

Youth Justice, At-Risk Youth & Violence Prevention Nonprofits (BPAGADAM)

akta.pro secondary industries

Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO)

Keywords

• Youth mental health services
• Therapeutic foster care
• Juvenile justice programs
• Substance abuse treatment
• Prevention education

Headquarters

HQ city

Morrilton

HQ country

United States

HQ region

North America

Offices18 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Contracts: CSI operates programs through contracts with the Arkansas Division of Youth Services and is credentialed as a Medicaid provider under the Arkansas managed care program for children and adolescents. Services include Individual Therapy, Group Therapy, Structured Outpatient Addiction Program, School Based Mental Health Services, Psychoeducational Services, Intensive Casework Management, Targeted Case Management, Therapeutic Foster Care, and School Based Day Treatment Services.
2. Donations and Philanthropy: CSI receives donations through annual gifts, major gifts, bequests, stock transfers, memorial and honorarium gifts, and special events. The Community Service Youth Foundation (CSYF), established in 1986, serves as the philanthropic arm to support CSI's mission.
3. Therapeutic Foster Care Reimbursement: Foster parents receive a daily reimbursement to cover the costs of caring for the child, including health care, while CSI provides clinical support and services.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Community Service, Inc. is a 501(c)(3) nonprofit that delivers a coordinated continuum of youth and family services for at-risk youth ages 18 and younger across 25 Arkansas counties. Services include mental health counseling, substance abuse treatment, therapeutic foster care, juvenile justice intervention, day treatment, prevention and education, and youth leadership development, all provided free of charge to families regardless of ability to pay. The organization is funded through government contracts, Medicaid reimbursement, and philanthropy through the Community Service Youth Foundation.

Product overview

Community Service, Inc. (CSI) is a 501(c)(3) nonprofit youth and family services organization offering a coordinated portfolio of programs for at-risk youth ages 18 and younger. The organization provides seven core service programs: Youth Mental Health Services (ages 4-18) offering counseling, intervention, and psychiatric care; Day Treatment for ages 14-18 using the P.E.A.C.E. curriculum; Juvenile Justice services for court-ordered youth; Prevention & Education programming; Substance Abuse Services; Therapeutic Foster Care; and the Youth Leadership Program. Additional programs include Youth Advocate Program, First Tee, and Youth Drug Court. Services are delivered through 18 office locations across 25 counties in Arkansas, with over 80 employees serving more than 1,500 youth annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Youth Mental Health Services A program providing individual and family counseling, intervention services in the home and school, psychiatric services, and medication management for youth ages 4-18 experiencing depression, grief, behavioral problems, or other challenges. Licensed mental health professionals deliver services free of charge.
• Day Treatment A structured behavior modification program for youth ages 14-18 unable to maintain regular school settings, utilizing the P.E.A.C.E. curriculum to teach empathy, anger management, character education, and social skills while developing independent living capabilities.
• Juvenile Justice A program allowing youth ordered to perform public service, complete intervention classes, submit to electronic monitoring, or those committed to Division of Youth Services to receive services from community-based staff, including restorative justice and aftercare services.
• Prevention & Education A prevention program creating population-level changes to reduce risks and strengthen coping abilities, focusing on anti-drug coalitions, community organizations, and evidence-based strategies targeting risk and protective factors.
• Substance Abuse Services Community-based treatment for non-acute adolescents including diagnostic assessment, addiction counseling by licensed mental health professionals, psychoeducation, and family counseling to develop and maintain a chemical-free lifestyle.
• Therapeutic Foster Care A program providing a home environment for children with serious emotional difficulties who cannot be maintained in regular foster homes, offering trained foster parents, individual and family therapy, intensive intervention services, psychiatric services, and medication management.
• Youth Leadership Program A 9-month program allowing struggling youth ages 13-19 to participate in monthly contacts with local and state leaders, organizations, and businesses, developing leadership qualities and positive relationships with role models through community engagement.
• Youth Advocate Program Advocacy services for youth provided alongside other CSI programs to support positive outcomes for at-risk youth in Arkansas.
• First Tee Youth development program through golf-related activities that builds character, confidence, and life skills for participating youth.
• Youth Drug Court Specialized judicial program for youth with substance abuse issues providing court-supervised treatment and monitoring.

Quantifiable outcome

• Served more than 1,500 youth annually
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered supporting, core, historical and minor.

• United Way River ValleysupportingGTM or Marketing PartnerUnited Way River Valley is a community partner that supports CSI's mission through funding and visibility. Their logo appears on CSI's website footer indicating their collaborative relationship.
• United Way Central ArkansassupportingGTM or Marketing PartnerUnited Way Central Arkansas partners with CSI to support youth services in central Arkansas communities. Their logo appears on CSI's website footer.
• Arkansas Division of Youth ServicescoreStrategic or Co-development PartnerCSI operates programs through contracts with the Arkansas Division of Youth Services since 1977. This includes counseling and casework services, intensive supervision, electronic monitoring, client intervention classes, and aftercare services for youth committed to Division of Youth Services facilities.
• Arkansas Department of Health and Human ServicescoreStrategic or Co-development PartnerCSI's programs and services are licensed or approved by the Arkansas Department of Health and Human Services. The Arkansas Child Welfare Licensing Board also licenses CSI as a Child Welfare Agency. CSI is credentialed as a Medicaid provider.
• Arkansas Bureau of Alcohol and Drug Abuse PreventioncoreStrategic or Co-development PartnerCSI received license from the Arkansas Bureau of Alcohol and Drug Abuse Prevention to operate a Structured Outpatient Addiction Program for children and adolescents in 1999.
• Local Bar Association (Conway County)historicalStrategic or Co-development PartnerIn 1964, CSI developed the first legal aid program in cooperation with the local bar association. Local attorneys volunteered their time to represent CSI clients who were unable to afford an attorney for domestic and juvenile cases.
• Local Fire DepartmentsminorOthersFire safety inspections for therapeutic foster homes are conducted by local fire companies as part of the home safety inspection process for TFC providers.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• KVC Behavioral HealthCare: KVC is a nonprofit child welfare and behavioral health organization offering in-home family services, foster care, adoption, and behavioral health treatment across multiple states. Closely mirrors CSI's therapeutic foster care and family services model.
• Pressley Ridge: Pressley Ridge is a nonprofit organization offering residential treatment, foster care, mental health services, and educational programs for at-risk youth and families. Comparable to CSI's integrated continuum of mental health, foster care, and juvenile justice services.
• Eckerd Connects: Eckerd Connects is a nonprofit providing juvenile justice, workforce development, children's services, and behavioral health programs. Highly comparable to CSI's juvenile justice, day treatment, and prevention programming.
• Youth Villages: Youth Villages is a nonprofit providing residential and community-based services for children and youth with emotional, behavioral, and mental health challenges across multiple states. Highly comparable to CSI in mission, service mix, and nonprofit funding model.
• Chaddock: Chaddock is a nonprofit providing residential treatment, education, and community-based services for children and youth with trauma and behavioral challenges. Comparable therapeutic and educational continuum to CSI's day treatment and mental health services.
• Big Brothers Big Sisters of America: BBBS is a national nonprofit providing youth mentoring through one-to-one relationships. Overlaps with CSI's Youth Leadership Program and youth advocacy work, sharing the nonprofit youth-development mission.
• National Youth Advocate Program (NYAP): NYAP is a nonprofit providing foster care, behavioral health, and community-based services to children, youth, and families nationally. Overlaps directly with CSI's therapeutic foster care and community-based treatment model.

Broad incumbents

• Boys Town: Boys Town is a national nonprofit providing behavioral healthcare, child welfare, and youth programs across multiple states. Comparable mission and integrated service model to CSI, though operating at significantly larger scale.
• Boys & Girls Clubs of America: BGCA is a large national nonprofit operating youth development clubs focused on education, leadership, and prevention. Overlaps with CSI's prevention/education and youth leadership programs but is far larger and broader in scope.

Regional players

• Children's Home Society of North Carolina: CHSNC is a regional nonprofit providing foster care, adoption, and family services within North Carolina. Comparable to CSI in operating a state-licensed child welfare agency with therapeutic foster care and family support, though geographically distinct.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/communityserviceyouth
• LinkedInlinkedin.com/company/csiyouth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Service