Northeast Telehealth Resource Center

What Northeast Telehealth Resource Center does

The Northeast Telehealth Resource Center (NETRC) is a federally funded nonprofit organization that delivers technical assistance to develop, implement, and expand telehealth services across a seven-state service area covering Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, and Vermont. It operates as one of 14 Regional and National Telehealth Resource Centers under the HRSA Office for the Advancement of Telehealth (award number U1U42523) and is hosted in partnership with MCD Public Health (Medical Care Development) and the University of Vermont Medical Center, headquartered in Hallowell, Maine. NETRC does not develop proprietary telehealth technology; instead it functions as a vendor-agnostic advisory body serving healthcare providers, HRSA grantees, rural health organizations, and patients in underserved areas.

NETRC's product surface centers on three core assets: (1) a tiered Technical Assistance service (Tier 1 general inquiries, Tier 2 up to 10 hours of free assistance per client per year, Tier 3 deeper consultative engagements), (2) the Telehealth Classroom on-demand training platform, and (3) a searchable Telehealth Library of resources. Supporting patient-facing features include a Remote Visit Preparation Tool that tests internet speed, camera, microphone, and speakers, and vendor-agnostic medical device guidance covering blood pressure cuffs, stethoscopes, otoscopes, and similar peripherals. The center also curates content across telehealth modalities — live video, mHealth, store-and-forward, and remote patient monitoring — and maintains state-specific regional pages.

NETRC's business model is entirely grant-funded: it charges no fees to end users and operates as a public resource. Tier 1 and Tier 2 services are explicitly free; Tier 3 pricing is not publicly disclosed. Distribution is hybrid — direct engagement via phone (800-379-2021) and email ([email protected]), plus digital channels including a monthly newsletter, website content, webinars, an annual regional conference, and co-hosted workshops with partners such as the New England Rural Health Association and Maine DHHS. The organization employs 1–10 people and has no commercial revenue, no parent company, and no subsidiaries; its operating existence is contingent on continued HRSA designation and award renewal.

Name

Northeast Telehealth Resource Center

Legal name

Northeast Telehealth Resource Center

Website

https://netrc.org

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Northeast Telehealth Resource Center is a federally funded nonprofit that provides free technical assistance, training, and resources to help healthcare providers implement and expand telehealth services across New England and New York.

Ownership category

akta.pro rank

Product category

Telehealth Technical Assistance Services

NAICS

Other Scientific and Technical Consulting Services (54169), Social Assistance (624)

SIC

Services-Management Consulting Services (8742), Services-Health Services (8000)

akta.pro primary industry

Multi-Specialty Telehealth Provider Marketplaces (HLALALAA)

Keywords

• Telehealth technical assistance
• Rural healthcare consulting
• Remote patient monitoring
• Telehealth training programs
• Healthcare implementation support

Headquarters

HQ city

Augusta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Federal Funding: NETRC is funded by the U.S. Department of Health and Human Services (DHHS) Health Resources and Services Administration's (HRSA) Office for the Advancement of Telehealth, part of the Federal Office of Rural Health Policy. This federal grant supports the provision of free technical assistance, education, and resources to develop, implement, and expand telehealth services.
2. Technical Assistance Services: All technical assistance services are provided free of charge to eligible organizations and individuals, funded through the federal grant. Tier 2 assistance provides up to 10 hours of free technical assistance per client per year. Tier 3 expert consulting is available for additional in-depth assistance beyond the free allocation.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

The Northeast Telehealth Resource Center (NETRC) is a federally funded resource center that provides free technical assistance, education, and resources to help healthcare organizations develop, implement, and expand telehealth services across New England and New York. It delivers tiered consulting (general inquiries, up to 10 hours of complimentary assistance per client per year, and deeper expert engagements) along with training content, a resource library, and events. The organization is vendor-agnostic and does not sell or recommend specific telehealth products.

Product overview

Northeast Telehealth Resource Center operates as a federally funded resource center offering a comprehensive suite of telehealth-related products and services. The core offerings include the NETRC Telehealth Resource Center itself (providing free technical assistance), the Telehealth Classroom (online training platform), and the Telehealth Library (resource database). Supporting features include a Remote Visit Preparation Tool for patient technology testing and medical device guidance. Services encompass mHealth (mobile health), Store & Forward technology, Remote Patient Monitoring (RPM), and tiered Technical Assistance Services. The organization also hosts an Annual Regional Conference and ongoing events for education and networking. NETRC is vendor-agnostic and does not recommend specific telehealth equipment vendors.

Differentiator

Problem solved

Functional benefit

Products and services

• Technical Assistance Services Tiered technical assistance service for healthcare organizations: Tier 1 provides general telehealth inquiries via phone and email at no charge; Tier 2 provides up to 10 hours of free technical assistance per client per year covering program design, implementation, technology selection, reimbursement, and evaluation; Tier 3 offers additional in-depth consultative services for complex needs. All services are funded by HRSA and delivered free of charge.
• Telehealth Classroom An online learning platform offering on-demand trainings, webinars, and toolkits for telehealth practitioners. Provides education and best practices for the telehealth workforce, including topics such as Remote Patient Monitoring.
• Telehealth Library A searchable online resource library containing telehealth materials categorized by specialty, type of telehealth, year, state, and A-to-Z implementation topics. Covers clinical guidelines, reimbursement policies, technology standards, credentialing, and other implementation resources.
• Annual Regional Conference and Events An annual regional conference plus monthly webinars and regional workshops (e.g., Remote Patient Monitoring workshop, Healthy Grants Workshops) facilitating learning, networking, and education on telehealth implementation for healthcare providers and stakeholders in the northeast region.

Named customers2 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core, flagship and minor.

• MCD Public Health (Medical Care Development)coreStrategic or Co-development PartnerPrimary operational partner for NETRC. MCD Public Health Division collaborates with NETRC to provide technical assistance and support telehealth development in the northeast region.
• University of Vermont Medical CentercoreStrategic or Co-development PartnerKey partner in NETRC operations. Dr. Terry Rabinowitz serves as NETRC Principal Investigator and Medical Director for Telemedicine at UVM Medical Center, providing clinical expertise and institutional support.
• National Consortium of Telehealth Resource Centers (NCTRC)coreStrategic or Co-development PartnerNETRC is a member of the national network of 14 Telehealth Resource Centers, including 12 Regional Centers and 2 National Centers focusing on technology assessment and telehealth policy.
• New England Rural Health Association (NERHA)flagshipGTM or Marketing PartnerCo-hosting the 'From Monitoring to Meaningful Impact' Remote Patient Monitoring workshop on June 23, 2026. Partnership for annual New England Rural Health Association Conference 2026.
• Maine Department of Health and Human Services (Maine DHHS)coreStrategic or Co-development PartnerCollaborative partner hosting Maine Telehealth Office Hours on the first Thursday of every other month, helping Maine-based clinicians expand telehealth services across the state.
• Bishop ConsultingminorStrategic or Co-development PartnerCaren Bishop, MS, Founder of Bishop Consulting serves as a NETRC Strategist, providing strategic guidance and consulting expertise.
• Christina Rose Consulting GroupminorStrategic or Co-development PartnerChristina R. Quinlan of Christina Rose Consulting Group serves as a NETRC Strategist, contributing strategic consulting expertise.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Southwest Telehealth Resource Center (SWTRC): HRSA-funded Regional Telehealth Resource Center serving Arizona, Colorado, New Mexico, Nevada, and Utah. Offers the same federally funded TA, education, and resource library model as NETRC for a different geographic territory.
• National Telehealth Technology Assessment Resource Center (TTAC): One of the two National Telehealth Resource Centers in the NCTRC network, focusing on technology assessment. Sits in the same federally funded ecosystem as NETRC and shares the vendor-agnostic TA mission at a national scope.
• Great Plains Telehealth Resource Center: HRSA-funded Regional TRC serving the Great Plains states with identical free TA, library, and training services as NETRC. Structural peer under the same federal program.
• TexLa Telehealth Resource Center: Regional TRC covering Texas, Louisiana, and Oklahoma with the same HRSA-funded TA and education mandate as NETRC. Operates the same free technical assistance tiered model.
• Southeast Telehealth Resource Center (SETRC): Regional TRC serving the southeastern U.S. with identical HRSA funding structure, free technical assistance tiers, and resource library focus. Direct functional equivalent to NETRC in a different region.
• Center for Connected Health Policy (CCHP): The second National Telehealth Resource Center, focused on telehealth policy. Operates in the same federally funded consortium as NETRC, providing policy-related TA and resources that complement NETRC's implementation focus.
• Pacific Basin Telehealth Resource Center (PBTRC): HRSA-funded Regional TRC focused on Pacific Islands and Pacific Basin jurisdictions. Functions as a structural peer to NETRC under the same federal funding and service model.
• California Telehealth Resource Center (CTRC): One of the 12 Regional Telehealth Resource Centers in the NCTRC network funded by HRSA. Provides identical free technical assistance, training, and resources to healthcare organizations in California, making it the most structurally comparable peer to NETRC.
• Upper Midwest Telehealth Resource Center (UMTRC): Regional TRC serving Minnesota, Wisconsin, Iowa, Illinois, Michigan, and the Dakotas under the same HRSA cooperative agreement framework as NETRC. Offers analogous vendor-agnostic telehealth implementation support.
• Midwest Telehealth Resource Center (MTRC): HRSA-funded Regional Telehealth Resource Center providing telehealth TA and education across the Midwest. Same funding model, service tiers, and vendor-agnostic stance as NETRC.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/northeasttrc
• LinkedInlinkedin.com/company/northeast-telehealth-resource-center

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northeast Telehealth Resource Center