Zam Zam Travels

What Zam Zam Travels does

Zam Zam Travels Ltd is a UK-based, privately held Hajj and Umrah pilgrimage tour operator headquartered in Birmingham at 524 Coventry Road, Small Heath. Founded in 2004 and incorporated in England and Wales (company number 05257204), the company sells comprehensive religious-travel packages to the UK Muslim community, with departure airports in Birmingham, Manchester, and London Heathrow serving customers from across the United Kingdom. Its products span 3-star, 4-star, and 5-star tiers across multiple monthly Umrah departures in 2026 and Hajj packages for 2027, with per-person pricing ranging from roughly £795 (flex Umrah) to £7,895+ (premium 5-star Hajj). Each package bundles flights on carriers such as Saudia, Turkish Airlines, Qatar Airways, Emirates, British Airways, Etihad, and Lufthansa with visa processing, hotel accommodation near the Haramain in Makkah and Madinah, ground transport, ziyarah excursions, and in-person religious guidance from qualified Sheikhs.

The business is built on three regulated licenses — ATOL (9798), IATA, and Ministry of Hajj and Umrah authorization — and a 2024 strategic partnership with Saudi-authorized Hajj service provider Ithraa Alkhair that enables the firm to deliver Hajj packages through the regulated non-Arab African pilgrim channel. Distribution is direct-to-consumer via the zamzamtravels.org.uk website, phone (+44 121 773 5101), and email, with no third-party resellers, no app, no disclosed AI or proprietary technology, and no external funding. Revenue mechanics are straightforward unit-based sales of package tours, with margins determined by negotiated rates with airlines, Saudi hotels, and ground operators rather than by technology or data advantages. The firm claims 22+ years of operating history, thousands of cumulative pilgrims served, and hundreds of customer reviews, with a headcount of 11-50 employees.

The company classifies itself as a non-profit in some firmographic data, but the underlying legal entity is a private limited company with no disclosed parent, no subsidiaries, and no institutional investors. Its go-to-market relies on inbound enquiries, word-of-mouth within the UK Muslim community, and organic content on its website and social channels (Facebook, Twitter, Instagram). Sold-out 2025 inventory, a published 2026 Umrah program, and the Hajj 2027 partnership with Ithraa Alkhair suggest steady but unaccelerating demand, with operational scale constrained by the seasonality of pilgrimage and the regulatory requirements of Saudi Hajj and Umrah operations.

Name

Zam Zam Travels

Legal name

Zam Zam Travels Ltd

Website

https://zamzamtravels.org.uk

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Zam Zam Travels is a UK-based, ATOL-protected Hajj and Umrah pilgrimage tour operator headquartered in Birmingham, selling comprehensive religious-travel packages (flights, visas, hotels, ground transport, Sheikh guidance) to British Muslim travelers from Birmingham, Manchester, and London Heathrow.

Ownership category

akta.pro rank

Product category

Religious Tourism & Pilgrimage Travel

NAICS

Travel Agencies (561510), Tour Operators (561520), Travel Arrangement and Reservation Services (5615)

akta.pro primary industry

Pilgrimage Packages (Air-Inclusive) Tour Operators (THAKAHAK)

akta.pro secondary industries

Hajj & Umrah Travel Agencies (THAKAHAA), Pilgrimage Logistics & Visa/Permit Specialists (THAKAHAI), Religious & Pilgrimage Retail Travel Agencies (THAKABAL)

Keywords

• Hajj pilgrimage packages
• Umrah travel services
• Religious tour operator
• Islamic pilgrimage tours
• UK Saudi Arabia travel

Headquarters

HQ city

Birmingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Hajj and Umrah Package Sales: The company generates revenue through the sale of comprehensive Hajj and Umrah travel packages that include flights, hotel accommodation, visas, ground transport, ziyarah (excursions), and guided support. Revenue is earned on a per-booking basis as a tour operator, with customers paying for package tours to Saudi Arabia.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Zam Zam Travels is a UK-based tour operator that sells comprehensive Hajj and Umrah pilgrimage packages departing from Birmingham, Manchester, and London Heathrow. Each package bundles flights, visa processing, hotel accommodation in Makkah and Madinah, ground transport, ziyarah (religious excursions), and guidance from qualified scholars. Packages are offered in 3-star, 4-star, and 5-star tiers across multiple departure months and are sold directly to individual pilgrims and families.

Product overview

Zam Zam Travels is a UK-based Hajj and Umrah travel agency offering comprehensive pilgrimage packages. Their core products include Umrah Packages (2020, 2025, 2026) and Hajj Packages (2020, 2027), available in multiple star ratings (3-star, 4-star, 5-star) with various departure dates from UK airports. Packages include flights (primarily Saudia Airlines), visas, hotel accommodation in Makkah and Madinah, ground transport, ziyarah (excursions), and guided religious support. The 2027 Hajj packages are offered in partnership with Ithraa Alkhair. All packages are ATOL protected and include varying levels of service from economy to VIP class.

Differentiator

Problem solved

Functional benefit

Products and services

• Umrah Packages 2026 Comprehensive Umrah pilgrimage packages for 2026 (AH 1447/8) departing from UK airports (Birmingham, Manchester, London Heathrow), including flights, visas, hotels, ground transport, ziyarah, and guided support. Available in 3-star and 5-star tiers across multiple departure months for individual Muslim pilgrims and families in the UK.
• Umrah Packages 2025 Umrah pilgrimage packages for 2025 (AH 1446/7) from the UK, including 5-star December packages, flex December options, and December holiday departures with flights, visas, accommodation, and ground transport. Targeted at UK Muslim pilgrims.
• Hajj Packages 2027 with Ithraa Alkhair Hajj pilgrimage packages for 2027 (AH 1448) offered in partnership with Ithraa Alkhair, catering to pilgrims from non-Arab African countries and the UK. Features Class A, B, C, D, Special Class, and VIP Class tier options with diverse service levels, including flights, visas, accommodation, ground transport, and guided Hajj rites.
• Worldwide Tickets and Holiday Packages Worldwide flight tickets and holiday package services with accommodation for general (non-pilgrimage) travel, complementing the company's core Hajj and Umrah offerings for UK-based customers.

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Ithraa AlkhaircoreStrategic or Co-development Partner · 1 January 2024Ithraa Alkhair is an authorized Hajj service provider ('African Non-Arab Hujjaj Company') that handles payments, transfers, hotels, and package services for Hajj pilgrims from non-Arab African countries. Founded in 1404AH, it serves an average of 200,000 pilgrims from 48 non-Arab-African countries. The partnership enables Zam Zam Travels to send UK pilgrims to Hajj through authorized Saudi entities as required by regulations. All UK operators must utilize authorized entities like Ithraa Alkhair for Hajj services.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Enlighten Travel: Birmingham-area UK-based Hajj and Umrah specialist providing ATOL-protected packages for the UK Muslim community. Closest geographic and product competitor to Zam Zam Travels.
• Khalaf Travel: UK-based Hajj and Umrah tour operator providing multi-tier packages to Saudi Arabia for the UK Muslim community. Directly comparable in product offering and target customer.
• Nasreen Tours: UK-based pilgrimage tour operator offering Hajj and Umrah packages to UK Muslims. Operates similar small-scale, ATOL-protected package tour model targeting the same geographic segment.
• AlHidaayah Travel: Long-established UK Hajj and Umrah tour operator offering air-inclusive packages from multiple UK airports with ATOL protection. Directly competes with Zam Zam Travels on the same customer segment and Saudi-bound pilgrimage product.
• Alif Travel: UK-focused Hajj, Umrah and general Muslim travel agency providing package tours to Saudi Arabia from UK departure airports. Directly comparable tour-operator model and customer base.
• Dar El Salaam Travel: UK Hajj and Umrah specialist offering full-service pilgrimage packages with visas, flights, hotels, and on-ground support. Comparable ATOL-protected product, targeting same UK demographic.
• Rehmat Tours: UK-based Hajj and Umrah tour operator offering ATOL-protected pilgrimage packages from various departure airports. Competes directly in the same UK Muslim pilgrimage segment.
• Utas Travel: UK Hajj and Umrah operator offering ATOL-protected pilgrimage packages across multiple UK airports and price tiers. Direct competitor for the same Hajj/Umrah customer segment.

Broad incumbents

• Nusuk (Saudi Ministry of Hajj and Umrah platform): Official Saudi government platform for issuing Hajj and Umrah visas and aggregating authorized service providers. Acts as a structural ecosystem incumbent that sits above all UK tour operators including Zam Zam Travels.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zamzamtravels
• LinkedInlinkedin.com/company/zam-zam-travels-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zam Zam Travels