Mediavet

What Mediavet does

Mediavet is a French nonprofit association (loi du 1er juillet 1901) operating as an officially approved consumer mediator, specialized exclusively in disputes arising from animal breeding, animal sales, animal-related services (pet-sitting, grooming, osteopathy, education, behavior, transport, farriery), and the production/direct sale of food products including wines. Founded in January 2016 and CECMC-approved in December 2017, the organization is headquartered in Saint Martin d'Uriage, France, and operates with a lean team of 1-10 employees.

The platform is a bilingual (French/English) web-based system built on WordPress CMS with PayPal payment processing, supporting online form intake for both professional membership designation and consumer mediation requests, plus document upload for case files. Mediation is performed by two human mediators — Dr. Christian DIAZ and Dr. Franck DHOTE — both veterinarians with court-appointed expert credentials, private law degrees, and university diplomas in mediation. The platform delivers a structured multi-track process compliant with Articles L.611-1 and R.612-1 of the French Consumer Code, with formal admissibility review, a 90-day resolution framework, and an average 32 days to solution proposal; 76% of mediations conclude with agreement.

Mediavet monetizes via a dual model: subscription annual management fees from professionals (€27.50 HT/year for animal services, €22 HT/year for food products, structured as 3-year contracts) and per-case mediation fees (€140 HT animal, €70 HT food) charged only when the professional accepts a case. Consumers access mediation free of charge, per Article L.612-1. Distribution combines a direct self-serve website registration channel with a network of framework conventions (conventions-cadres) with national trade bodies including SECAFF, SYNAPSES, Prestanimalia-FFATA, ANCA, APCA-Bienvenue à la Ferme, and Réseau Boutiques Paysannes, enabling simplified enrollment for member professionals and delivering the organization a directory of thousands of registered members.

Name

Mediavet

Legal name

MEDIAVET

Website

https://mediavet.net

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Mediavet is a French nonprofit consumer mediator, CECMC-approved since 2017, specializing in disputes over animal breeding, animal services (pet-sitting, grooming, osteopathy), and direct-sale food products. It serves individual professionals, trade federations, and consumers via a bilingual WordPress platform with two veterinary-law mediators.

Ownership category

akta.pro rank

Headquarters

HQ city

Saint-martin-d'uriage

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Annual Management Fees - Food Products: Professionals in food product production and direct sales pay a reduced annual fee of €22 HT per year (€66 HT for 3 years). Mediation services are billed at €70 HT per accepted case. Pre-existing disputes (before the convention was established) are subject to a 2x cost coefficient.
2. Mediation Service Fees: When a professional accepts a consumer's mediation request, a mediation service fee is charged: €140 HT for animal-related services, €70 HT for food product disputes. Consumer mediation is free of charge for the consumer under Article L. 612-1 of the French Consumer Code.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Mediavet is an approved French consumer mediator that resolves disputes between consumers and professionals in the animal breeding, animal services, and food production/direct sales sectors, in compliance with Article L. 612-1 of the French Consumer Code. Professionals designate Mediavet via 3-year conventions and pay annual management fees plus per-case mediation fees, while consumers access the mediation service free of charge. Its mediators are veterinarians with legal expertise, and the organization also offers conventional mediation between professionals.

Product overview

Mediavet operates as a consumer mediator organization offering two core mediation services: (1) Médiation de la consommation for disputes between consumers and professionals in animal breeding, pet services, and food products; and (2) Médiation conventionnelle for disputes between two professionals. Professionals access these services through multiple registration modules: individual adhesion, food product adhesion, simplified convention for organization members, and framework conventions for professional organizations. A public directory allows consumers to verify if a professional has designated Mediavet. The platform is built on WordPress CMS with PayPal payment processing.

Differentiator

Problem solved

Functional benefit

Products and services

• Médiation de la consommation Consumer mediation service enabling resolution of disputes between consumers and professionals in the animal breeding, pet services, and food products sectors, as mandated by Article L. 612-1 of the French Consumer Code. Available free of charge to consumers; professionals pay per-case fees (€140 HT for animal disputes, €70 HT for food disputes) upon case acceptance.
• Médiation conventionnelle Conventional mediation service for disputes between two professionals, facilitated by Mediavet as an impartial third-party mediator, resulting in a transaction protocol when an agreement is reached. Targets professional-to-professional conflicts in the animal and food sectors.
• Adhésion individuelle Individual professional membership service allowing breeders, pet service providers, and food product sellers to designate Mediavet as their consumer mediator through a 3-year convention. Annual management fee of €27.50 HT (€33 TTC) covers admissibility review; mediation fee of €140 HT charged only if the professional accepts the case. Pre-existing disputes are subject to a 2.5x cost coefficient.
• Adhésion produits alimentaires Specialized individual membership for food product sellers with reduced annual management fees of €22 HT, billed as a 3-year contract of €66 HT. Enables designation of Mediavet as consumer mediator for food-related disputes with a per-case mediation fee of €70 HT. Pre-existing disputes subject to 2x cost coefficient.
• Convention simplifiée Simplified registration pathway for professionals belonging to organizations with a framework agreement (convention-cadre) with Mediavet, streamlining the designation process for partner-organization members.
• Convention-cadre organisme Framework convention service for professional organizations (syndicates, associations, federations) to designate Mediavet as consumer mediator for their members under a 3-year non-revocable agreement.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Eleveurs-OnlineminorGTM or Marketing PartnerDog and cat breeding directory referencing Mediavet as the designated consumer mediator for its listed breeders. Eleveurs-Online is a professional directory that directs breeders to Mediavet for compliance with the consumer mediation obligation.
• France PetsittersminorGTM or Marketing PartnerPet-sitting platform that includes Mediavet as a trusted partner for consumer mediation, referencing Mediavet's designation to pet-sitters using its platform.
• Royal CaninminorGTM or Marketing PartnerPremium pet food brand shown in the trusted-by/partners section of the Mediavet website, suggesting a commercial or referral relationship in the animal sector.
• APCA - Bienvenue à la FermecoreChannel Partner/ Reseller/ DistributorAgricultural chamber network promoting farm direct sales. Has a specific framework agreement (convention-cadre) with Mediavet for members selling food products, enabling simplified enrollment under the Bienvenue à la Ferme banner.
• Réseau Boutiques PaysannescoreChannel Partner/ Reseller/ DistributorNetwork of farm shops selling local agricultural products. Partners with Mediavet for consumer mediation compliance, with a dedicated enrollment process for members selling food products.
• ABE (Acteurs du Bien-Être animal)minorGTM or Marketing PartnerAnimal welfare organization appearing in Mediavet's trusted-by section, referencing Mediavet as the consumer mediator for its members.
• ANCA (Association Nationale des Comportementalistes Animaliers)coreChannel Partner/ Reseller/ DistributorNational association of animal behaviorists. Members enroll through a dedicated Mediavet registration page (ANCA-25-xxxx convention series), reflecting a direct framework partnership.
• Rintintin (Animal Training Platform)minorGTM or Marketing PartnerDog training/professional platform shown in the trusted-by section, referencing Mediavet as consumer mediator for professionals using the Rintintin platform.
• SECAFF (Syndicat des Eleveurs Canins et Félins de France)coreChannel Partner/ Reseller/ DistributorNational breeders' union for dogs and cats. Holds a framework convention (convention-cadre) with Mediavet enabling simplified membership enrollment through a dedicated registration page for SECAFF members.
• SYNAPSES (Syndicat national des animaleries)coreChannel Partner/ Reseller/ DistributorNational pet shop trade union. Partnered with Mediavet via a framework convention, offering pet shop members simplified designation of Mediavet as their consumer mediator through dedicated enrollment.
• Prestanimalia-FFATA (Chambre Nationale des Prestataires Animaliers)coreChannel Partner/ Reseller/ DistributorNational chamber of animal service providers (groomers, pet-sitters, trainers). Holds a core framework convention with Mediavet, with members enrolling through dedicated pages (MEDIAVET C-Prestanimalia-FFATA convention series).

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Société Centrale Canine (SCC): National breed-club umbrella organization that MEDIATON partners with; relevant as both a channel and a potential adjacent service-layer peer in dog pedigree mediation/disputes.
• LOOF (Livre Officiel des Origines Félines): National feline pedigree registry; a key channel partner in MEDIATON's cat-breeder mediation flow and a logical adjacent peer in the regulated cat-breeding ecosystem.

Broad incumbents

• Centre de Médiation et d'Arbitrage de Paris (CMAP): Larger, broader mediation/ADR provider with consumer mediation approval, serving multiple verticals at scale; relevant as the broad incumbent counterpart to MEDIATON's specialist model.

Direct peers

• Le Médiateur de l'Assurance: CECMC-approved consumer mediator specialized in insurance disputes; analogous operating model with designated mandate from insurers and professional federation backing.
• Médicys (Médiation de la consommation en santé): CECMC-approved sector-specialist consumer mediator in the health domain — directly comparable model to MEDIATON (sector specialization, statutory demand, per-case/annual fee structure).
• Médiateur du Tourisme et des Transports: CECMC-approved consumer mediator serving the travel/transport sector; structurally analogous in business model and statutory mandate framework.
• Médiateur National de l'Énergie: Independent authority mediating consumer disputes in the energy sector; comparable in terms of statutory backing and mediated case volume, though state-administered.
• Médiation Bancaire (Banque de France): Banking-sector consumer mediator under French law; another CECMC-listed sector specialist with comparable fee structure and designated mandate framework.
• Centre de Médiation du Notariat: Notary-sector consumer mediator; another vertical-specialist CECMC-approved body with comparable convention-fee + per-case model.

Regional players

• Fédération Française des Médiateurs (FFM): Professional federation of mediators in France; relevant ecosystem participant, setting standards that shape MEDIATON's operating environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/mediavet_
• Facebookfacebook.com/mediavet.net
• LinkedInlinkedin.com/company/mediavet

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mediavet