Dekod
- Company typePrivate
- Founded1997
- HeadquartersZagreb, Croatia
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Dekod does
Dekod d.o.o. is a privately held Croatian ticketing organization headquartered in Zagreb (Strojarska cesta 20), operating since 1997 as a d.o.o. limited liability company (OIB 49600228271). The company develops and operates the proprietary Paganini ticketing system, an end-to-end platform covering box office sales, online and mobile ticketing, multi-channel distribution, access control, accreditation, and reporting for events spanning sports, cultural performances, theater, conferences, museums, cable cars, and other tourist attractions. Underlying infrastructure runs on Oracle Cloud (Oracle Autonomous Database / Oracle ATP Cloud), with a consumer-facing portal at www.ulaznice.hr aggregating 50+ institutional clients and 400+ daily events, distributed through 100+ retail outlets across Croatia.
Dekod's product portfolio extends beyond core ticketing into complementary modules including Control Freak (Android access control app), Kartomat (self-service kiosks supporting multi-currency transactions in EUR, USD, GBP), Conference System (registration, fiscalization, accreditation), a Web Shop development service, an E-learning LMS co-developed with Cognita d.o.o. for government clients, and a streaming platform added during the COVID-19 period. The company maintains named enterprise customers across Croatian football and handball federations, FC Dinamo Zagreb, the Zagreb Philharmonic, Vatroslav Lisinski Concert Hall, Dubrovnik Summer Festival, Dubrovnik Cable Car (600,000+ tickets processed in 2017), and has expanded geographically into Bosnia-Herzegovina via the Sarajevo Cable Car implementation in 2018. Government-sector contracts include the Ministry of Justice, Judicial Academy, Zagreb Airport, and the Croatian Medical Chamber.
The business operates through a hybrid B2B enterprise field-sales motion (custom solution design for event organizers, federations, cultural institutions, tourism operators, and government) and a direct-to-consumer motion via the ulaznice.hr portal and gift voucher program. Revenue is generated across five streams: transaction fees on ticket sales, professional services for e-learning and web shop development, hardware rental and sales (computers, scanners, printers, kiosks, barriers), and ongoing technical support/maintenance. A 2020-2021 EU co-financed project (HRK 960,451.85 EU contribution, HRK 1.87M total) funded the migration of Paganini to Oracle Cloud and is the only external financing disclosed; the company has no external private equity or venture capital backing and operates with approximately 20 permanent employees supplemented by temporary and student staff for major events.
Dekod firmographics
Firmographics- Name
- Dekod
- Legal name
- DEKOD d.o.o.
- Website
- https://dekod.hr
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Dekod industry classification
Industry- Product category
- Event Ticketing Software
- NAICS
- Arts, Entertainment, and Recreation (71), Promoters of Performing Arts, Sports, and Similar Events with Facilities (711310), Convention and Trade Show Organizers (56192)
- SIC
- Services-Miscellaneous Amusement & Recreation (7990), Services-Amusement & Recreation Services (7900)
- akta.pro primary industry
- Primary Ticketing Platforms & Box Office Systems (MPAGAJAA)
- akta.pro secondary industries
- Access Control, Credentialing & Entry Management (Scan/Turnstiles/RFID) (MPAGAJAG), Ticketing, Registration & Event Technology (Badging, Apps) (BPAFAGAL), Live Event Ticketing (Concerts, Festivals, Comedy) (HSACALAA)
Keywords
Where Dekod is headquartered
LocationHeadquarters
- HQ city
- Zagreb
- HQ country
- Croatia
- HQ region
- Europe
Offices2 records
Markets served
Dekod business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Ticketing Transaction Fees: Commission-based revenue from ticket sales through www.ulaznice.hr portal, box offices, retail networks, and mobile channels. The system processes payments and takes a transaction fee.
- E-Learning System Development: Custom e-learning platform development and implementation for government institutions (Ministry of Justice, Judicial Academy, Zagreb Airport, Croatian Medical Chamber). Includes content creation and user training.
- Web Shop Development: Custom web shop development services including layout design, product management, real-time sales tracking, and promotional features. Delivered at affordable prices.
- Equipment Rental and Sales: Rental and sale of ticket office equipment (computers, printers, scanners), access control hardware (barriers, sliding doors), and self-service kiosks (Kartomat).
- Technical Support and Maintenance: Ongoing technical support services, system maintenance, and helpdesk services for ticketing systems and e-learning platforms.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Web shop development services offered at affordable prices with professional programmers and graphic designers |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels7 records
Dekod product offering
Product offeringCore offering
Dekod develops and operates the proprietary Paganini ticketing system for events ranging from sports to music, theater, and conferences, handling online and local ticket sales, access control, and reporting. The company also runs the consumer-facing ulaznice.hr portal offering 400+ daily events from 50+ institutions across Croatia, and provides complementary offerings such as self-service kiosks (Kartomat), conference management, web shop development, and e-learning LMS platforms.
Product overview
Dekod operates as a ticketing organization offering a platform-plus-modules architecture centered on the Paganini ticketing system and ulaznice.hr consumer portal. The core Paganini system handles online and local ticket sales, access control, and event management, while supplementary modules address specific use cases: Control Freak (mobile access control), Kartomat (self-service kiosks), Conference System (registration and accreditation), Web Shop (e-commerce), E-ticket System, and E-learning System (LMS). The company also provides streaming capabilities and sells tickets through retail outlet networks, box offices, and gift cards. Services are delivered via Oracle Cloud Infrastructure with 24/7 availability.
Differentiator
Problem solved
Functional benefit
Brands
- Paganini: Ticketing system for box offices, online sales, and access control developed by Dekod. Won Oracle AppsWorld award in 2001.
- Control Freak
- Kartomat
Products and services
- Paganini Ticketing System Proprietary cloud-based ticketing system developed in-house by Dekod, handling online and local ticket sales, access control, box office, reporting, and multi-channel sales integration for sports federations, cultural institutions, and tourist attractions. Awarded 'world's best development project' at Oracle AppsWorld 2001.
- ulaznice.hr Portal Consumer-facing web portal for purchasing tickets from 50+ institutions and organizers across Croatia, offering 400+ events daily. Supports credit cards, bank transfers, KEKS Pay, Aircash, and gift vouchers.
- Control Freak Mobile App Android mobile application for gate and entry control at events, connected to the Paganini ticketing system. Supports online (real-time), offline (pre-stored codes), and combined validation modes via manual scanner with mobile screen confirmation.
- Kartomat Self-Service Kiosk Self-service ticket kiosk for printing pre-purchased tickets and direct purchases. Features multi-language interface, barcode scanner, thermal printer, advertising display, and credit/debit card payments in EUR, USD, GBP.
- Conference System
Quantifiable outcome
- 77.76% ticket sales rate (150,000 of 190,000 capacity) at EHF Euro 2018
- +3 more outcomes
Companies that use Dekod
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles4 records
Dekod technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature5 records
Dekod partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- OraclecoreLong-standing Oracle partner since early days of the company. Uses Oracle database and migrated to Oracle Cloud Infrastructure (Oracle ATP Cloud). Paganini system was recognized by Oracle at AppsWorld 2001. Partners Neos and Cognita assisted in the Oracle cloud migration project.
- NeosminorPartner in EU-funded IKT project (2020-2021) for cloud migration and system modernization. Assisted Dekod's technical team in transitioning Paganini to Oracle ATP Cloud.
- Cognita d.o.o.coreKey development partner for e-learning systems. Co-developed LMS solutions for Ministry of Justice, Judicial Academy, Zagreb Airport, and Croatian Medical Chamber. Partnership involves system design, content creation, and user training.
- DPDminorDelivery partner for web shop orders, providing parcel delivery services for ticket shipments within Croatia and internationally.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Dekod competitors and assessment
Company assessmentMarket position
Strengths5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Dekod social profiles
Digital presenceDekod financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dekod leadership team
Management profileNumber of profiles
Dekod funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dekod M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dekod
What does Dekod do?
Dekod develops and operates the proprietary Paganini ticketing system for events ranging from sports to music, theater, and conferences, handling online and local ticket sales, access control, and reporting. The company also runs the consumer-facing ulaznice.hr portal offering 400+ daily events from 50+ institutions across Croatia, and provides complementary offerings such as self-service kiosks (Kartomat), conference management, web shop development, and e-learning LMS platforms.
Is Dekod a public or private company?
Dekod is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Dekod founded?
Dekod was founded in 1997. It employs 1 to 10 people.
Where is Dekod based?
Dekod is headquartered in Zagreb, Croatia, in the Europe region.
How does Dekod make money?
Five revenue lines are on record. Ticketing Transaction Fees are the primary driver. The others are E-Learning System Development, web Shop Development, equipment Rental and Sales and technical Support and Maintenance.
Does Dekod have an API?
No public API is recorded for Dekod.
What industry is Dekod in?
Dekod's product category is Event Ticketing Software. Its primary akta.pro industry code is MPAGAJAA, Primary Ticketing Platforms & Box Office Systems, with a secondary code of MPAGAJAG, Access Control, Credentialing & Entry Management (Scan/Turnstiles/RFID). Its NAICS code is 71 and its SIC code is 7990.