Money Puzzle
Money Puzzle Limited is a Glasgow-based, FCA-regulated Claims Management Company that recovers money for individual consumers who lost money through bad pension, SIPP, or investment advice, operating on a no-win-no-fee contingency basis.
- Company typePrivate
- Founded2009
- HeadquartersGlasgow, United Kingdom
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Money Puzzle does
Money Puzzle Limited is a Glasgow-based, FCA-authorised Claims Management Company incorporated in 2009 by Trevor and Norma Mackey. It specialises in recovering money for individual consumers who have suffered losses due to bad financial advice on pensions, SIPPs, and investments, lodging complaints against FCA-regulated firms and, where necessary, escalating cases to the Financial Ombudsman Service, Pension Ombudsman Service, and Financial Services Compensation Scheme. The firm's core technology is a claims management process for assessing eligibility, gathering evidence, and pursuing redress through regulatory channels; no proprietary software platform or AI components are disclosed. Revenue is generated entirely on a contingency basis: fees are only charged on successful claims, with capped success fees ranging from £350+VAT up to 8% of redress depending on the compensation band. Customer acquisition is direct-to-consumer via the company website, phone, and email, with no intermediary channel partners and no disclosed marketing budget, and the firm operates with 1-10 employees from a single Glasgow office serving UK consumers.
Money Puzzle firmographics
Firmographics- Name
- Money Puzzle
- Legal name
- Money Puzzle Limited
- Website
- https://themoneypuzzle.co.uk
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Money Puzzle Limited is a Glasgow-based, FCA-regulated Claims Management Company that recovers money for individual consumers who lost money through bad pension, SIPP, or investment advice, operating on a no-win-no-fee contingency basis.
- Ownership category
- akta.pro rank
Money Puzzle industry classification
Industry- Product category
- Financial Claims Management
- NAICS
- Claims Adjusting (524291), Pension Funds (525110)
- SIC
- Finance Services (6199)
- akta.pro primary industry
- Fraud Investigations & Claims Support (Insurance/Financial) (BPAKAEAD)
Keywords
Where Money Puzzle is headquartered
LocationHeadquarters
- HQ city
- Glasgow
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Money Puzzle business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Success-Based Claims Fees: Fees are charged as a percentage of compensation awarded when a claim succeeds. If a claim fails, no fee is charged ('no win, no fee' arrangement). The company also deducts a proportion of compensation as their fee upon successful resolution. Contracts signed prior to 1st March 2022 are subject to previous fee arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Pay-as-you-go | Compensation bands with capped success fees ranging from £350 to 8% of redress |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Money Puzzle product offering
Product offeringCore offering
Money Puzzle Limited is a Claims Management Company that assesses and pursues compensation claims on behalf of individual clients who have suffered financial losses from mis-sold pensions, SIPPs, and investments, or from FCA-regulated firms that failed to properly manage client assets. The company lodges complaints with regulated firms and, where needed, escalates cases to the Financial Ombudsman Service, FSCS, and Pension Ombudsman Service, charging fees on a success-only basis.
Product overview
Money Puzzle operates as a single, unified claims management service focused on pension and investment mis-selling. The company was incorporated in 2009 by Trevor and Norma Mackey. Its core offering is a claims management service through which it assesses whether clients have suffered losses due to bad advice on FCA-regulated investments, pensions, or SIPPs, and subsequently submits complaints or claims on their behalf. The company charges fees on a success basis, deducting a proportion of compensation upon a successful claim.
Differentiator
Problem solved
Functional benefit
Products and services
- Pension and Investment Claims Management A claims management service that assesses whether individual clients have lost money due to bad financial advice on investments, pensions, and SIPPs, and then submits complaints or claims on their behalf against FCA-regulated firms, escalating to the Financial Ombudsman Service, FSCS, or Pension Ombudsman Service as needed to obtain compensation. Fees are charged only on a successful outcome under a 'no win, no fee' arrangement with capped rates by redress band.
Companies that use Money Puzzle
Customer profileSegments1 record
Ideal customer profiles1 record
Money Puzzle technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Money Puzzle partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and supporting.
- Financial Services Compensation Scheme (FSCS)coreFSCS is a statutory compensation scheme for customers of authorised financial services firms. Money Puzzle shares client information with FSCS to facilitate compensation claims when firms have failed and cannot pay claims themselves.
- Financial Ombudsman Service (FOS)coreFOS resolves disputes between financial businesses and their customers. Money Puzzle refers complaints to FOS when initial resolution with firms fails, sharing client information as part of the claims process.
- Pension Ombudsman Service (POS)corePOS handles pension complaints and disputes. Money Puzzle works with POS for pension-related claims resolution, sharing necessary client information during the complaint process.
- Independent Financial AdvisorssupportingIFAs are contacted or share information with Money Puzzle as part of investigating claims. They may have provided the original advice that led to client losses, making them relevant to the claims process.
- BankssupportingBanks may hold relevant client financial information or have facilitated transactions related to mis-sold products. Money Puzzle shares client data with banks during the claims investigation process.
- SIPP AdministratorssupportingSelf-Invested Personal Pension administrators may be involved in cases where SIPPs were poorly managed or mis-sold. Money Puzzle coordinates with administrators to gather evidence for claims.
- Investment Scheme ProviderssupportingProviders of investment schemes that may have caused client losses. Money Puzzle shares information with these providers as part of the formal complaints and claims process.
Scale indicators1 record
Recent moves5 records
Money Puzzle competitors and assessment
Company assessmentBroad incumbents
- Irwin Mitchell: Large UK law firm with a sizeable financial services and professional negligence practice that handles mis-sold investment and pension claims. Comparable customer base and claim types, but operating from a much broader legal services portfolio.
- Shoosmiths: National UK law firm with a financial services litigation practice acting on mis-sold investment and pension claims. Overlapping capability but serves a much wider client base and product set than a specialist CMC.
- Pemberton Greenish: UK law firm with a financial services and regulatory practice advising on disputes and claims involving FCA-regulated firms. Adjacent to Money Puzzle's claim-handling role but with a broader corporate and private client mix.
Direct peers
- Keidan Harrison: UK law firm specialising in financial mis-selling claims, including SIPP and investment loss recovery against FCA-regulated firms. Directly comparable niche, target customer (consumers with losses from regulated advice), and regulated complaints process.
- Asserson Law: UK-based law firm acting for clients in claims against financial institutions, including pension and investment loss cases. Comparable in serving individual claimants and working within FCA / ombudsman redress frameworks.
- Harcus Parker: UK solicitors focused on financial mis-selling and investment recovery claims. Operates in the same regulatory and ombudsman pathway (FOS, FSCS) for consumer redress against FCA-regulated firms.
Others
- Financial Services Compensation Scheme (FSCS): Statutory UK compensation scheme that pays redress when authorised financial firms fail. Not a competitor, but a key counterpart Money Puzzle routes claims to and a free alternative that claimants can use directly.
- Financial Ombudsman Service (FOS): Statutory UK dispute resolution body for financial complaints. Not a commercial peer, but the principal escalation route Money Puzzle uses when firm-level complaints fail, and a free channel that competes for the same claimants.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks7 records
Key highlights6 records
Customer concentration
Money Puzzle social profiles
Digital presenceMoney Puzzle compliance and trust
Trust signalCompliance2 records
Money Puzzle financial estimates
Financial estimateRevenue estimate
Valuation estimate
Money Puzzle leadership team
Management profileNumber of profiles
Profiles2 records
Money Puzzle funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Money Puzzle M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Money Puzzle
What does Money Puzzle do?
Money Puzzle Limited is a Claims Management Company that assesses and pursues compensation claims on behalf of individual clients who have suffered financial losses from mis-sold pensions, SIPPs, and investments, or from FCA-regulated firms that failed to properly manage client assets. The company lodges complaints with regulated firms and, where needed, escalates cases to the Financial Ombudsman Service, FSCS, and Pension Ombudsman Service, charging fees on a success-only basis.
Is Money Puzzle a public or private company?
Money Puzzle is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Money Puzzle founded?
Money Puzzle was founded in 2009. It employs 1 to 10 people.
Where is Money Puzzle based?
Money Puzzle is headquartered in Glasgow, United Kingdom, in the Europe region.
How does Money Puzzle make money?
One revenue line is on record: success-Based Claims Fees.
Who are Money Puzzle's main competitors?
Broad incumbents on record are Irwin Mitchell, Shoosmiths and Pemberton Greenish. Direct peers are Keidan Harrison, Asserson Law and Harcus Parker. Others are Financial Services Compensation Scheme (FSCS) and Financial Ombudsman Service (FOS).
Does Money Puzzle have an API?
No public API is recorded for Money Puzzle.
What industry is Money Puzzle in?
Money Puzzle's product category is Financial Claims Management. Its primary akta.pro industry code is BPAKAEAD, Fraud Investigations & Claims Support (Insurance/Financial). Its NAICS code is 524291 and its SIC code is 6199.