Welcome Airport Services

What Welcome Airport Services does

Welcome Airport Services Sp. z o.o. is the largest ground handling agent in Poland by number of carriers served, providing aircraft, passenger, baggage, cargo, and PRM (Passengers with Reduced Mobility) services to dozens of scheduled, charter, low-cost, and cargo airlines across an eight-branch network covering all major Polish airports (Warsaw Chopin, Warsaw-Modlin, Warsaw-Radom, Kraków, Katowice, Gdańsk, Poznań, and Szczecin-Goleniów). The company operates through four core sub-brands: Welcome Airport Services (full ground handling), Welcome Cargo (dangerous goods, valuables, perishables, pharmaceuticals via GDP-certified cold chain), Welcome Executive/VIP (general aviation), and Welcome General Aviation, supplemented by an in-house Customs Agency and the Welcome Cargo Connect road feeder service linking Polish cargo terminals to Frankfurt.

The underlying operating platform combines physical infrastructure (16,500 m² of planned cargo warehouse space at Warsaw Chopin alone, with 14,000 tonnes/month throughput capacity; HI-SCAN 180180-2is pro X-ray screening; temperature-controlled CRT facilities spanning +15°C to -30°C) with a proprietary Client Portal (pcargo.welcome-as.pl) for shipment tracking, ID-file management, customs documentation, and billing. Regulatory certifications include GDP Certificate No. 488537, AEO status, and IATA Ground Handling Council membership. Technology differentiation is workflow- and infrastructure-driven rather than software-driven; no AI/ML capabilities are evidenced.

Revenue is generated through seven transactional and professional services streams: per-operation ground handling, per-shipment cargo handling (including special cargo categories), per-passenger Meet & Assist services (298 PLN/person at Warsaw Chopin), per-shipment road feeder transport (220 PLN minimum + 2.50 PLN/kg on Welcome Cargo Connect), GSE maintenance (authorized Mallaghan service center), aviation training, and customs clearance fees. Go-to-market is sales-led through a Commercial Department managing enterprise contracts directly with airlines and cargo shippers; distribution is direct at the airport branches and via the website request form and Client Portal. The company employs approximately 3,000 people and is privately held under Polish law (no disclosed institutional investors), with a Management Board appointed June 2024 led by CEO Piotr Okienczyc.

Name

Welcome Airport Services

Legal name

WELCOME Airport Services Sp. z o.o.

Website

https://welcome-as.pl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Welcome Airport Services is the largest ground handling agent in Poland by number of carriers served, providing aircraft, passenger, baggage, cargo, and PRM services across eight airport branches to dozens of international airlines, with integrated cargo terminals, customs agency, and road feeder services.

Ownership category

akta.pro rank

Product category

Airport Ground Handling Services

NAICS

Other Airport Operations (488119), Airport Operations (48811)

SIC

Airports, Flying Fields & Airport Terminal Services (4581), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Ground Handling (Ramp, Baggage, Turnaround) (THABAIAC)

akta.pro secondary industries

Fast Track, Meet & Assist & VIP Services (THABALAB), Meet-and-Greet & Airport Services Providers (THAKAEAK)

Keywords

• Airport ground handling
• Air cargo handling
• Passenger handling services
• Executive aviation services
• Aviation training

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Ground Handling Services: Revenue generated from providing comprehensive ground handling services to airlines, including aircraft handling, passenger services, baggage processing, PRM assistance, and ramp operations. Charged per operation or through service contracts with airline clients.
2. Cargo Handling Services: Revenue from handling air cargo including dangerous goods (DGR), perishables (PER), valuables (VAL), live animals (AVI), radioactive materials (RRY), and pharmaceutical shipments. Includes GDP-certified cold chain handling. Charged per shipment weight and service type.
3. Meet and Assist / Executive VIP Services: Personalized passenger assistance services at Warsaw Chopin Airport. Priced per passenger and commenced time unit (298 PLN per person / commenced every 30 min), with porter service at 57 PLN per bag (minimum 225 PLN).
4. Technical Support / GSE Maintenance: Professional repair, maintenance, and overhaul services for ground support equipment (mobile platforms, GPU, de-icing vehicles, heaters). Authorized service center for Mallaghan equipment.
5. Training Services: Aviation training courses including passenger services, ramp services, dangerous goods (DGR), soft skills, and disability awareness. Organized for own staff and external clients.
6. Customs Agency Services: Own customs agency providing expedited customs clearance for exported and imported goods, with licensed customs agents operating at multiple airports. Revenue from customs declaration preparation and representation fees.
7. Welcome Cargo Connect (Road Feeder Service): Road cargo transport connecting Welcome Cargo terminals in Poland (Warsaw, Gdańsk, Kraków, Szczecin) and Warsaw–Frankfurt route. Charged per shipment weight (minimum 220 PLN + 2.50 PLN/kg).

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

Welcome Airport Services is the largest handling agent in Poland by number of carriers served, providing comprehensive ground handling services for aircraft and passengers at 8 Polish airport branches. The company handles approximately 12.3 million passengers, 88,546 flight operations, and 53,500 tonnes of cargo annually, offering specialized services including dangerous goods handling, GDP-certified pharmaceutical cold chain, executive/VIP aviation handling, customs agency services, and Welcome Cargo Connect road feeder service.

Product overview

Welcome Airport Services operates a platform-plus-modules ground handling service model centered on its core Ground Handling Services division. The portfolio includes specialized sub-brands: Welcome Cargo (air cargo handling with warehousing), Welcome Executive (VIP/private aviation handling), and Welcome Cargo Connect (road feeder service). Supporting modules include Technical Support for ground support equipment, Training Services, Meet and Assist Service for personalized passenger assistance, a proprietary Client Portal for shipment management, and an in-house Customs Agency for expedited customs clearance. The company serves 8 airport branches across Poland handling passenger, cargo, and General Aviation operations.

Differentiator

Problem solved

Functional benefit

Brands

• Welcome Cargo: Comprehensive cargo handling services including dangerous goods (DGR), valuables (VAL), perishables (PER), and temperature-controlled shipments
• Welcome Executive
• Welcome General Aviation

Products and services

• Ground Handling Services Full-service ground handling for aircraft and passengers including aircraft service (loading/unloading, baggage sorting, passenger transport), passenger services (check-in, gate operations, PRM assistance), and airport information services, delivered at 8 Polish airport branches.
• Welcome Cargo Comprehensive cargo handling division offering international air shipments, warehousing and inventory management, including dangerous goods (DGR), valuables (VAL), perishables (PER), live animals (AVI), radioactive materials, and GDP-certified pharmaceutical handling at 7 branches across Poland.
• Welcome Executive VIP ground handling services for private, corporate, military, government and VIP aircraft at 8 branches across Poland, including exclusive lounge arrangements, ramp access, crew transportation, and catering coordination.
• Technical Support / GSE Maintenance Professional repair, maintenance and overhaul services for ground support equipment including mobile platforms, de-icing vehicles, GPUs, heaters, and passenger stairs. Authorized service center for Mallaghan equipment.
• Training Services Training courses for ground handling staff covering passenger services, ramp services, aircraft de-icing, weight and balance, customer service, disability awareness, and dangerous goods handling, organized for own staff and external clients.
• Meet and Assist Service Personalized airport assistance service including check-in procedures, security escort, gate escort, transportation coordination, and porter service for luggage, priced at 298 PLN per person per commenced 30-minute unit.
• Welcome Cargo Connect (Road Feeder Service) Road feeder service connecting Welcome Cargo terminals in Poland (Warsaw, Gdańsk, Kraków, Szczecin) and Frankfurt, enabling air cargo road transport with temperature-controlled capabilities, priced at minimum 220 PLN + 2.50 PLN/kg.
• Client Portal (Portal Klienta) Proprietary web application for managing cargo shipments, tracking shipment status, export consignment notification, import receipt confirmation, document submission, service commissioning, and billing.
• Customs Agency In-house customs clearance services for exported, imported, and transit goods, providing representation before customs authorities, documentation preparation, and remote clearance for road, rail, and sea transport, operating at Kraków-Balice, Warsaw, and Szczecin-Goleniow airports.
• Welcome General Aviation General Aviation handling services for private aircraft at 8 branches across Poland, serving the general aviation segment with comprehensive ground handling support.

Quantifiable outcome

• 12.3 million passengers handled in 2025 (+14% YoY)
• +5 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Air ArabiacoreChannel Partner/ Reseller/ Distributor · 20 December 2025Welcome became Air Arabia's ground handling agent at Warsaw-Modlin Airport for the new Sharjah route inaugurated December 20. Welcome already handled Air Arabia in Kraków and Warsaw. Services include passenger and baggage check-in, aircraft handling, and PRM assistance.
• Wizz AircoreChannel Partner/ Reseller/ Distributor · 1 December 2025Wizz Air returned to Modlin Airport after 13 years, choosing Welcome Airport Services as its Ground Handling Agent. First Wizz Air handling operation in Modlin was December 1, 2025 at 5:40 a.m. (flight to Bergen, Airbus A321neo). Wizz Air opened a Modlin base.
• Peakside Capital AdvisorsminorOthers · 5 September 2025Event partner for WELCOME's 25th anniversary celebration held at Cargo Terminal 4 in Warsaw.
• BaltonaminorOthers · 5 September 2025Event partner for WELCOME's 25th anniversary celebration held at Cargo Terminal 4 in Warsaw.
• Etihad AirwayscoreChannel Partner/ Reseller/ Distributor · 3 June 2025Etihad Airways chose Welcome for comprehensive ground handling (passenger and cargo) at Warsaw Chopin Airport. Four weekly flights (Tue, Thu, Sat, Sun) between Warsaw and Abu Dhabi using Boeing 787 Dreamliner. Cooperation expanded to Kraków Airport in June 2026.
• MallaghancoreStrategic or Co-development Partner · 13 September 2024Mallaghan and Welcome Airport Services signed a service cooperation agreement making Welcome an authorized service center for Mallaghan ground support equipment (deicers, conveyor belt loaders, potable water and lavatory trucks, passenger stairs). Mallaghan is a leading global GSE manufacturer headquartered in Dungannon, Northern Ireland, with a second facility in Newnan, Georgia, employing over 400 people.
• Warsaw-Modlin Airport (Mazowiecki Port Lotniczy)coreStrategic or Co-development Partner · 1 March 2024Welcome Airport Services signed a letter of intent with Warsaw-Modlin Airport for comprehensive air cargo handling, including RFS connections and creation of a Temporary Storage Warehouse as part of Welcome's Customs Agency.
• Japan AirlinescoreStrategic or Co-development Partner · 4 December 2023Welcome Airport Services serves as General Sales Agent (GSA) for Japan Airlines in Poland. Partnership covers sales, ground handling, and road transport feeding connections from Frankfurt to Tokyo. Japan Airlines Cargo holds IATA CEIV certification for temperature-controlled shipments.
• Emirates SkyCargocoreStrategic or Co-development Partner · 19 October 2020Welcome handles the entire cargo process for Emirates SkyCargo - from unloading to warehouse handling, airfreight preparation, and loading. Road Feeder Service (RFS) via Welcome Cargo Connect connects regional Polish airports to Emirates' global network of 140+ destinations. Six rotations per week.
• TrepelminorStrategic or Co-development PartnerWelcome Airport Services representatives visited Trepel in Germany for Pre-Delivery Inspection (PDI) of a Trepel Champ 140 loading platform with 14-ton lifting capacity for Warsaw branch. Two additional units expected next year.
• DHL ExpresscoreChannel Partner/ Reseller/ DistributorDHL Express cooperation at Gdańsk (43 ops/month, nearly 9 years), Katowice-Pyrzowice (22 ops/month, 6+ years), and Warsaw (22 ops/month since May 2020). Total of two daily flights handled across Poland.

Scale indicators16 records

Recent moves8 records

Expansion highlights6 records

Market position

Strengths4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/welcome-airport-services-sp.-z-o.o.
• Instagraminstagram.com/welcomeairportservices

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Welcome Airport Services