Electronic Government Authority

What Electronic Government Authority does

Electronic Government Authority (RAK EGA) is the official e-government authority for the Emirate of Ras Al Khaimah in the United Arab Emirates, established in 2004 under the Government of Ras Al Khaimah and currently employing 101–250 staff. The authority operates the rak.ae portal and the mRAK mobile application as the primary public-facing channels for more than 450 digital government services, alongside a portfolio of back-office platforms: RAK Drive (secure file sharing and secure mail), Tarrish (unified government correspondence and archiving), RAK SmartPay (integrated e-payment across portal, app, kiosks, and POS terminals), Government Service Bus (a unified backbone for real-time data exchange among departments), Digital Signatures (digital identity and signing for government transactions), and Centralized Telecommunications (Avaya-based video conferencing for e-trials, legal marriage procedures, and remote departmental collaboration). The Government Integration Project is described as the only platform of its kind in the UAE, linking all local government departments and external federal entities including Etisalat, FEWA, Civil Defence, and the Ministry of Interior; eighteen departments transact through a SAP-enabled financial platform. RAK EGA serves four primary user groups — citizens and residents, businesses and companies, visitors, and government departments — through direct-to-consumer digital channels, self-service kiosks, POS terminals, and in-person service centers.

RAK EGA is a government state entity, not a commercially operating company. The authority does not publish revenue figures and its funding flows from the Ras Al Khaimah government budget; RAK SmartPay collects government service fees on behalf of departments but is positioned as a facilitator rather than a profit-generating business. Go-to-market is therefore not commercial: it is mandated by emirate leadership (under Crown Prince Sheikh Mohammed bin Saud bin Saqr Al Qasimi) and executed through digital channels, technology partnerships (SAP, Avaya, Veeam, TDRA), and alignment with UAE-wide smart government initiatives such as digital identity activation via TRA. The organization is ISO 9001 certified (LRQA-audited, UKAS-accredited) and has accumulated more than a dozen industry recognitions between 2014 and 2024, including .GOV Awards, Network Middle East Innovation Awards, SAP Leading Innovator designation, Future Enterprise Awards, Government Excellence Awards, and CPI Security Awards.

Name

Electronic Government Authority

Legal name

Electronic Government Authority

Website

https://ega.rak.ae

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

Electronic Government Authority (RAK EGA) is the official e-government authority of the Emirate of Ras Al Khaimah, UAE, delivering 450+ digital government services to citizens, residents, businesses, and visitors through the rak.ae portal, mRAK app, and a Government Service Bus linking all local and federal departments.

Ownership category

akta.pro rank

Product category

Government Digital Services / E-Government Platform

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921)

SIC

Services-Management Services (8741), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industries

Identity & Access Management (IAM) Administration Services (BPAEABAJ), Identity Governance & Administration (IGA) (BPAMAEAC), Public Sector & Government ERP (HDAEAEAG), Privacy Management (Consent, DSAR, RoPA) (HDADAFAH)

Keywords

• E-government services
• Digital government platform
• Government service bus
• Smart government applications
• Government digital payments

Headquarters

HQ city

Ras Al Khaimah

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Others

Revenue model

1. Government Services Facilitation: As a government authority, RAK EGA facilitates digital services for government departments rather than generating commercial revenue. The authority enables e-payment collection for government services through RAK SmartPay and supports revenue collection processes.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Electronic Government Authority (RAK EGA) is the government entity responsible for the digital transformation of Ras Al Khaimah, UAE, providing integrated e-government services across all local and federal government departments. It operates a portfolio of proprietary platforms including the mRAK smart government app, rak.ae portal with 450+ e-services, secure file sharing (RAK Drive), centralized correspondence (Tarrish), integrated e-payments (RAK SmartPay), Government Service Bus (GSB) for real-time data exchange, digital signatures, and centralized telecommunications for e-trials. The authority serves citizens, residents, businesses, visitors, and government departments within Ras Al Khaimah.

Product overview

Electronic Government Authority (RAK EGA) is the government digital services authority for Ras Al Khaimah, operating a platform-plus-services model centered around the mRAK App and rak.ae portal. The portfolio includes secure file sharing (RAK Drive with Gov Drive, Secure Mail, and Secure Folders components), centralized payment processing (RAK SmartPay), government integration infrastructure (Government Service Bus), document management (Tarrish), digital signatures, and centralized telecommunications. These systems interconnect to enable one-stop government services with data exchange across 18 government departments, integrated with external entities including Etisalat, FEWA, Civil Defence, and Ministry of Interior.

Differentiator

Problem solved

Functional benefit

Brands

• mRAK App: Smart government services mobile application for Ras Al Khaimah providing unified platform for government transactions
• RAK Drive
• Tarrish
• RAK SmartPay
• Digital Signatures
• Government Integration Project

Products and services

• mRAK App Mobile application providing a unified smart platform for conducting all government transactions in Ras Al Khaimah, offering ease and efficiency in completing government procedures for citizens, residents, businesses, and visitors.
• RAK Drive Secure file sharing and collaboration platform enabling a managed and audited environment for government file exchange, including Gov Drive (file sync/share), Secure Mail (secure messaging), and Secure Folders (remote file access) for government departments.
• Tarrish (Unified Archiving and Correspondence System) Centralized system for managing government correspondence efficiently, effectively, and securely, supporting local and federal government entities with real-time correspondence exchange, internal task management, and tracking of procedures.
• RAK SmartPay (Integrated e-Payment System) Centralized smart payment platform for government entities enabling multiple payment options across channels including the RAK portal, mRAK app, self-service kiosks, and POS terminals with credit/debit cards and digital wallets.
• Government Integration Project (Government Service Bus) Integration platform providing a unified backbone and Government Service Bus (GSB) architecture for real-time dynamic linking among all government departments and external parties (Etisalat, FEWA, Civil Defence, Ministry of Interior), described as the only project of its kind in the UAE.
• Digital Signatures Digital signature system implemented in partnership with TRA for enabling customers to digitally sign government transactions without physical presence, with digital identity activation for access to UAE government services.
• Centralized Telecommunications Advanced Avaya-based telecommunication solutions for video conferencing, remote court hearings (e-trials), and legal marriage procedures across government departments, enabling remote conferencing across computers, tablets, and smartphones.
• Digital Academy Digital skills training platform launched in partnership with Telecommunications and Digital Government Regulatory Authority to develop digital capabilities for government employees and Emirate residents.
• rak.ae Portal Official government portal for Ras Al Khaimah providing access to over 450 e-services and government information for citizens, residents, businesses, and visitors across multiple government departments.

Quantifiable outcome

• 450+ e-services developed for government departments
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and strategic.

• Telecommunications and Digital Government Regulatory Authority (TDRA)coreStrategic or Co-development Partner · 14 November 2023Joint launch of the Digital Academy platform in the Emirate of Ras Al Khaimah to develop digital skills and capabilities for government employees and citizens.
• AvayacoreTechnology or IntegrationPartnership with Avaya to implement advanced telecommunication solutions enabling remote conferencing across all channels and devices including computers, tablets, and smartphones. Applied at RAK Courts and Public Prosecution for video conferencing (e-trials) and legal marriage procedures, and at RAK Municipality for online document transmission.
• SAPcoreTechnology or IntegrationSAP partnership for developing and implementing a platform enabling customers to complete financial transactions with 18 government departments from a single location. SAP recognized RAK EGA as one of UAE's Leading Innovators. Additional partnership for national talent development through SAP Development and Training Institute.
• Ministry of Energy and InfrastructurestrategicStrategic or Co-development PartnerMoU signed during World Government Summit to enhance cooperation on big data system for energy and infrastructure sectors, facilitating data exchange between ministries.
• RAK Finance DepartmentcoreStrategic or Co-development PartnerCollaboration on centralized smart payment system for government entities in Ras Al Khaimah, supporting multiple payment channels including official portal, mRAK app, kiosks, and POS terminals.
• General Authority for Digital Identity (UAE)coreTechnology or IntegrationDigital Signature project collaboration with TRA (Telecommunications Regulatory Authority) to implement digital identity activation enabling access to all UAE government services from a single account, part of UAE Smart Government initiatives.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• GovTech Singapore: Singapore's government technology agency building whole-of-government digital platforms and services. Comparable in mission of integrating government systems and delivering citizen digital services, though operating at national scale.
• Saudi Digital Authority (SDA): Saudi Arabia's national authority for digital government and emerging technologies. Operates at national scale across a larger economy but with comparable e-government, digital identity, and cross-ministry integration mandate.
• Telecommunications and Digital Government Regulatory Authority (TDRA): UAE federal authority coordinating national digital government initiatives and regulation, including the Digital Academy launched with RAK EGA. Operates at a broader federal scale overlapping RAK EGA's domain.

Regional players

• Dubai Electronic Security Center (DESC): Dubai entity focused on cybersecurity governance for government and critical infrastructure. Comparable government peer awarded RAK EGA 'Best IT Security Project in the Public Sector', operating in adjacent cybersecurity space.
• Information & eGovernment Authority (iGA), Bahrain: Bahrain's national e-government authority delivering integrated government digital services. Comparable regional peer with similar mandate of driving cross-ministry digital transformation and citizen-facing platforms.
• Federal Authority for Identity, Citizenship, Customs & Port Security (UAE): UAE federal body managing national digital identity, which intersects with RAK EGA's digital signature and identity initiatives. Adjacent government peer in the digital identity domain.

Direct peers

• Abu Dhabi Digital Authority (ADDA): Abu Dhabi's government entity overseeing digital transformation and IT infrastructure across Abu Dhabi government entities. Closely comparable mandate, structure, and service portfolio to RAK EGA.
• Digital Dubai (formerly Smart Dubai): Dubai's government entity responsible for digital transformation and smart city services across the emirate. Directly comparable to RAK EGA as a UAE emirate-level e-government authority delivering integrated digital public services.

Emerging players

• e-Estonia (Estonian Information System Authority): Estonia's government digital authority, globally recognized for digital identity, e-government services, and X-Road inter-agency data exchange (conceptually similar to RAK EGA's Government Service Bus).

Others

• Ministry of Digital Economy & Remote Work Applications (UAE): UAE federal ministry shaping digital economy policy. Thematically related as a federal-level counterpart setting the strategic direction that emirate-level entities like RAK EGA implement.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/RAKeGov
• YouTubeyoutube.com/@rakegov7878
• Facebookweb.facebook.com/RAKeGov
• LinkedInlinkedin.com/company/electronic-government-authority-rak
• Instagraminstagram.com/rakegov/?hl=en

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Electronic Government Authority