Child & Family Service

What Child & Family Service does

Child & Family Service (CFS) is a nonprofit charitable organization founded in 1843, operating with 501-1000 employees across locations including New Bedford, Massachusetts and Kauaʻi, Hawaiʻi. Its operational scope spans licensed clinical service delivery — specifically mental health counseling, psychiatric support, and adoption services — to families in crisis. The organization's primary customer segment is families in need of social services and crisis support, particularly those affected by state-level funding pressures on essential community services.

The business model is donation-funded rather than fee-for-service: CFS provides services at no cost to beneficiaries and relies on individual contributions, community fundraising, and grants to sustain operations. Its go-to-market motion is community-led, exemplified by events such as the Kauaʻi Pickleball Tournament of Hope, hosted in partnership with Kauaʻi Community College (November 14-16, 2025), which raise funds and awareness through local news media coverage. The organization operates a direct community-services distribution model, delivering services within its service geographies rather than through third-party resellers.

Operationally, CFS has been pressured by state funding cuts to essential services and has responded by activating community fundraising and reinforcing financial leadership (notably the CFO role held by Gregory Chang, focused on financial sustainability). The organization carries no disclosed technology stack, proprietary platform, or AI/ML capabilities in the input data, and no app, API, or digital product exists. Awards, certifications, and regulatory actions are absent from the record, though the organization holds an operating status as of late 2025 and is governed under a standard nonprofit board structure.

Name

Child & Family Service

Website

https://cfservices.org

Company type

Private

Founded year

1843

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Child & Family Service is a nonprofit organization founded in 1843 that provides free mental health counseling, psychiatric support, and adoption services to families in crisis across its U.S. service geographies, funded primarily by donations and community fundraising.

Ownership category

akta.pro rank

Headquarters

HQ city

New Bedford

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Donations and Fundraising: Community fundraising events and donations from individuals and organizations to support families in crisis. The organization relies on charitable contributions to maintain essential social services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Child & Family Service is a nonprofit organization that provides mental health counseling, psychiatric support, and adoption services to families in crisis. Services are delivered free of charge to beneficiaries and are sustained primarily through community donations and fundraising events, including the Kaua'i Pickleball Tournament of Hope.

Product overview

Child & Family Service is a nonprofit organization that provides support services to families in crisis. Based on available source material, no specific named products, modules, or service offerings have been identified. The organization is described as supporting local families in need, but detailed product or service portfolio information is not available in the current sources.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Counseling

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Kauaʻi Community CollegeminorOthers · 14 November 2025Kauaʻi Community College provides venue facilities for Child & Family Service's fundraising events, such as the Kauaʻi Pickleball Tournament of Hope held November 14-16, 2025.

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• Catholic Charities USA: National federation of Catholic Charities agencies providing adoption, family counseling, mental health, and emergency social services across all U.S. states. Direct comparable to CFS's mental health and adoption portfolio, but operates at significantly greater national scale.
• Lutheran Services in America: National network of Lutheran social service organizations delivering family services, behavioral health, and adoption support. Comparable in mission and service mix to CFS, but operating across more states and at larger aggregate scale.
• Mental Health America: National nonprofit addressing mental health needs through affiliate network, including direct counseling and referral services. Comparable to CFS on the mental health and psychiatric support dimension, though CFS combines this with adoption services.
• Boys & Girls Clubs of America: National nonprofit providing youth development, mental health, and family support services through local affiliate chapters. Comparable to CFS in mission and community-based delivery model, though CFS has a stronger clinical service mix.

Direct peers

• Children's Home Society of California: Nonprofit providing adoption, foster care, mental health, and family preservation services with regional service areas. Directly comparable to CFS across both adoption and family counseling service lines on a similar nonprofit funding model.
• Adoption Services (Children's Home & Aid): Mid-size nonprofit providing adoption, foster care, mental health counseling, and family support across multiple U.S. states. Closely aligned to CFS's adoption and counseling portfolio, and operates at a comparable regional scale.
• Jewish Family Service: Network of Jewish Family Service agencies providing mental health counseling, family support, case management, and adoption-related services to families in crisis. Operates on a similar nonprofit, donation-funded model and serves a directly comparable client base.

Regional players

• Community Care Alliance: Rhode Island-based nonprofit providing mental health counseling, family support, and community-based social services. Comparable to CFS in service portfolio and regional nonprofit model, and operates in a geographically adjacent market to CFS's New Bedford headquarters.
• Baker Victory Services: Regional nonprofit providing behavioral health, child welfare, and family services in Western New York. Comparable service mix to CFS but operating in a different geography.
• Samaritan House (Family Services): Mid-size regional nonprofit delivering family crisis support, mental health, and case management services. Comparable to CFS in mission and direct-service model, though typically operating within a single state or metro area.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Child & Family Service