Adaptable Consulting

What Adaptable Consulting does

Adaptable Consulting is a New Zealand-based Microsoft Dynamics 365 specialist consulting firm headquartered in Epsom, Auckland. Founded as a private limited company with 11-50 employees, the firm implements, customizes, and supports Microsoft business applications—Dynamics 365 CRM, Dynamics 365 Business Central ERP, Dynamics SL, and the Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agents)—for mid-market and enterprise clients. Adaptable serves six stated verticals: manufacturing and wholesale, education and industry training, social healthcare, logistics and distribution, professional services, and retail/ecommerce, with named customers spanning government (LGFA), IT distribution (Dicker Data), nonprofits (Heart Foundation, Payments NZ), manufacturing (Hermpac, Harrison Grierson), geospatial (Critchlow), and construction (Tumu Property).

The company's delivery portfolio combines one-off professional services (implementation, consulting, custom development) with recurring managed services via customizable 12-month Service Level Agreements billed annually with monthly payment plans and quarterly reviews. Notable proprietary work includes the "Elevate" Power Apps order management system for Hermpac and bespoke SharePoint integration for LGFA. Adaptable operates within the Microsoft partner ecosystem, leveraging referral channels through Dicker Data and specialist ISVs such as Cetas Information Technology for vertical extensions including NB Projects for construction.

Adaptable's revenue model is anchored in time-and-materials implementation projects supplemented by recurring SLA-based support contracts. The firm maintains very long client relationships—Hermpac spanning 25+ years and Heart Foundation 20+ years—signaling strong account retention and deep customization-driven switching costs. Operationally, Adaptable is founder-led with three named senior consultants (Tony Armstrong as Sales Director/CEO, Fergus Gahan as Technical & Power Platform Lead, Andrew Baxter as Senior Consultant & ERP Lead), operates exclusively within New Zealand, and shows no disclosed external funding, acquisitions, or geographic expansion.

Name

Adaptable Consulting

Legal name

Adaptable Consulting Limited

Website

https://adaptable.co.nz

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Adaptable Consulting is a New Zealand-based Microsoft Dynamics 365 specialist consulting firm implementing CRM, ERP (Business Central), and Power Platform solutions for mid-market and enterprise clients across manufacturing, healthcare, logistics, construction, and other verticals.

Ownership category

akta.pro rank

Product category

ERP and CRM Consulting Services

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Administrative Management and General Management Consulting Services (541611)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

CRM Implementation & Customization Services (BPAEAGAC)

akta.pro secondary industries

ERP, CRM & Enterprise Applications Consulting (BPAHAEAI), Business Process & Digital Transformation Consulting (BPAEAAAD)

Keywords

• Dynamics 365 implementation
• ERP consulting services
• CRM consulting services
• Power Platform solutions
• Business Central consulting

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Implementation Services: Consulting and implementation services for Microsoft Dynamics 365, Business Central, and Power Platform deployments. Includes discovery workshops, requirements analysis, configuration, data migration, training, and user acceptance testing.
2. Service Level Agreements (Ongoing Support): Customisable 12-month SLA agreements covering compliance support, software upgrades, customisation refinement, training, troubleshooting, and strategic guidance. Clients pre-purchase support hours on monthly payment plans.
3. Consulting and Advisory Services: Ongoing consulting engagements for digital transformation, process optimisation, and business system improvements

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Adaptable Consulting implements, configures, and supports Microsoft Dynamics 365 CRM, Dynamics 365 Business Central (ERP), Dynamics SL, and the Microsoft Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agents) for New Zealand organisations. Service scope covers discovery workshops, configuration, data migration, training, custom solution development, and ongoing support via customisable 12-month Service Level Agreements.

Product overview

Adaptable Consulting offers a comprehensive suite of Microsoft Dynamics 365 and Power Platform consulting services. Their core product portfolio centres on three interconnected Microsoft platforms: Dynamics 365 CRM for customer relationship management, Dynamics 365 Business Central as their ERP solution, and the Microsoft Power Platform comprising Power BI (analytics), Power Automate (workflows), Power Apps (custom apps), and Power Virtual Agents (chatbots). Additional offerings include Dynamics SL for project-based ERP, Microsoft Copilot AI assistants, and custom solutions like the NB Projects construction module for Business Central and the Elevate Power Apps order management system. The portfolio also includes Service Level Agreements for ongoing support and Digital Transformation Journey consulting services.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft Dynamics 365 CRM Implementation Customer Relationship Management implementation and configuration service for managing sales pipelines, customer interactions, and sales processes. Provides centralised customer data, enhanced communication, and optimised sales workflows for New Zealand organisations.
• Microsoft Dynamics 365 Business Central Implementation Cloud-based ERP implementation, upgrade, and migration service for small to medium-sized New Zealand businesses, unifying sales, inventory, projects, people, and accounts management. Includes real-time financial visibility, inventory tracking, warehouse management, and manufacturing capabilities, and covers migrations from legacy Dynamics NAV and Dynamics SL on-premise to Business Central cloud.
• Microsoft Power Platform Implementation Implementation service for the Microsoft Power Platform suite, covering Power BI (analytics and dashboards), Power Automate (workflow automation), Power Apps (low-code custom applications), and Power Virtual Agents (chatbots), for business process automation and digitisation.
• Microsoft Dynamics SL Implementation and Support ERP implementation and support service for project-based organisations using Microsoft Dynamics SL, combining project and financial management with real-time access via web apps or desktop application.
• Service Level Agreements (SLA) Customisable 12-month ongoing support packages covering software upgrades, customisation projects, staff training, day-to-day troubleshooting, and strategic guidance for Microsoft Dynamics 365 Business Central and Customer Engagement Applications. Clients pre-purchase support hours on monthly payment plans with quarterly performance reviews.
• Digital Transformation Journey Strategic consulting engagement for end-to-end business transformation using the Microsoft Dynamics 365 ecosystem, including CRM and ERP configurations, reporting tools, dashboards, and integration points for data flows across the Microsoft technology stack.

Quantifiable outcome

• We now use fewer resources to ultimately generate more work (Hermpac)
• +6 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability13 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and strategic.

• MicrosoftcoreTechnology or IntegrationAdaptable Consulting is a specialist partner working with the Microsoft Dynamics 365 suite, Business Central, Dynamics SL, and Power Platform. They implement and customise Microsoft's business applications for clients across New Zealand.
• Dicker DatacoreChannel Partner/ Reseller/ DistributorDicker Data is one of New Zealand's largest IT distributors for hardware and software solutions. Adaptable Consulting is a key partner of choice for Dynamics 365, Business Central and Power Platform implementations, with Dicker Data recommending them to customers.
• Cetas Information TechnologystrategicTechnology or IntegrationIndia-based developer of NB Projects, a construction project management extension for Business Central. Collaborated with Adaptable on Tumu Property implementation, providing construction industry-specific expertise while Adaptable delivered Business Central and local compliance knowledge.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Datacom: One of New Zealand's largest IT services firms with a Microsoft Dynamics 365 practice serving enterprise and mid-market clients across NZ — a primary regional competitor in the same Microsoft ecosystem.
• Theta (Capgemini Invent NZ): NZ-based IT consulting firm with Microsoft business applications expertise (Dynamics 365, Business Central). Recently acquired by Capgemini, scaling competitive pressure on Adaptable in the NZ mid-market.

Broad incumbents

• Avanade: Accenture/Microsoft joint venture focused exclusively on the Microsoft ecosystem including Dynamics 365, Power Platform, and Copilot — a specialist incumbent with global scale that competes for similar Microsoft-led projects.
• KPMG New Zealand: Big 4 firm in NZ with a Microsoft Dynamics consulting practice targeting mid-market and enterprise; competes for transformation engagements combining advisory and Dynamics implementation.
• DXC Technology: Global IT services giant with a Microsoft Dynamics practice serving large enterprises; competes in NZ for mid-market and enterprise Dynamics 365 engagements, particularly cloud migrations.
• Slalom: Modern global consulting firm with deep Microsoft partnership across Dynamics 365 and Azure; increasingly competing for mid-market transformation work in Oceania with a similar relationship-led GTM motion.
• Insight Enterprises: Global Microsoft partner with solutions and services arms that include Dynamics 365 implementations; competes in the NZ mid-market via its broad Microsoft licensing and services portfolio.

Direct peers

• Sa.global: Global Microsoft Dynamics 365 ERP and CRM implementation specialist with deep vertical expertise in professional services and project-based industries — a closely comparable boutique partner to Adaptable.
• PowerObjects (HCL Technologies): North-American born Dynamics 365 specialist now part of HCL; one of the largest pure-play Microsoft Dynamics partners globally, providing a comparable mid-market-focused Dynamics services model.

Emerging players

• Cetas Information Technology: India-based developer of NB Projects (Business Central construction extension) and an Adaptable collaboration partner; comparable as a vertical-focused Microsoft Dynamics ISV/specialist serving similar industries.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/adaptable_nz

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Adaptable Consulting