Concept Northern
- Company typePrivate
- Founded2000
- HeadquartersGlasgow, United Kingdom
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Concept Northern does
Concept Northern, trading legally as ComputerCare 2000 Limited, is a Glasgow-headquartered specialist assistive technology provider serving individuals with disabilities and learning barriers across the UK. Founded in 1992, the company supplies specialist hardware and software (computers, monitors, adaptive devices, literacy/dictation/organisational software) to students funded through the Disabled Students' Allowances (DSA) and to employees supported via the Access to Work scheme. Its core proprietary asset is DiplomAT, a CPD UK-accredited e-learning platform launched in December 2022 that delivers interactive, simulation-based courses on assistive technology; the broader service catalogue includes diagnostic and ergonomic needs assessments, 1-to-1 training sessions, neurodiversity coaching, and Non-Medical Help (NMH) support delivered by Band 4 specialist facilitators at £45 net per hour.
The company operates a sales-led go-to-market with phone-based inside sales (dedicated lines for Education/Sales, Access to Work, and Technical Support), an e-commerce portal at assistiveit.co.uk for DSA students, and an online quoting system for DSA assessors. Customer segments split between higher education students, employees with disabilities, DSA assessors, and employers/workplaces seeking inclusion and reasonable-adjustment support. Concept Northern is part of the ToHealth division of PAM Group, which received a minority investment from LDC in June 2021; PAM Healthcare (including Concept Northern) was integrated into the Optima Health Group in 2025.
Notable public-sector clients include Police Scotland, NHS Scotland, Glasgow City Council, Scottish Fire and Rescue, University of Edinburgh, and University of Glasgow, anchoring its reputation in Scotland while Access to Work drives UK-wide reach. Technical support is delivered Monday–Friday 9am–5pm via TeamViewer remote-access and software troubleshooting, with at least one year of "Back to Base Warranty" plus on-site maintenance on equipment supplied.
Concept Northern firmographics
Firmographics- Name
- Concept Northern
- Legal name
- ComputerCare 2000 Limited
- Website
- https://conceptnorthern.co.uk
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Concept Northern industry classification
Industry- Product category
- Assistive Technology Services
- NAICS
- Educational Support Services (611710), Vocational Rehabilitation Services (6243), Educational Support Services (61171)
- SIC
- Services-Educational Services (8200), Computer Peripheral Equipment, Nec (3577)
- akta.pro primary industry
- AT Funding, Procurement & Compliance Support (IEP/504 Documentation) (EDAKAIAJ)
- akta.pro secondary industries
- AT Device Setup, Integration & Technical Support (MDM, IT, Interoperability) (EDAKAIAK), Assistive Technology for LD (Reading/Writing Tools & Training) (EDAKAJAH), AT Implementation, Coaching & Professional Development (Teachers/Staff) (EDAKAIAI), Assistive Technology (AT) Evaluations & Needs Assessments (EDAKAIAA), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)
Keywords
Where Concept Northern is headquartered
LocationHeadquarters
- HQ city
- Glasgow
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Concept Northern business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Assistive Technology Equipment Sales: Supply of specialist equipment to disabled students and employees, funded through DSA and Access to Work schemes. Equipment includes computers, software, monitors, printers, scanners, and other assistive devices.
- Training and Coaching Services: 1-2-1 training sessions (3 or 6 hours), online e-learning courses through DiplomAT, neurodiversity training and coaching. CPD UK accredited courses.
- Needs Assessment Services: Diagnostic needs assessments to determine individual support needs, ergonomic/DSE workstation assessments, hearing impairment assessments.
- NMH Support Services: Non-medical help services including Band 4 Specialist Access and Learning Facilitators at £45.00 Net per hour (Standard Rate in-person).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Non-Medical Help (NMH) Support - Standard Rate |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Concept Northern product offering
Product offeringCore offering
Concept Northern supplies specialist assistive technology equipment, training, and support services to individuals with disabilities and learning barriers in the UK. Core offerings cover DSA-funded support for higher education students, Access to Work workplace support for employees, diagnostic and ergonomic needs assessments, neurodiversity training and coaching, and CPD UK-accredited e-learning through the DiplomAT platform.
Product overview
Concept Northern offers assistive technology solutions primarily as a service-based provider rather than a software platform. The core offering includes DiplomAT, an online e-learning portal for assistive-technology training with CPD-accredited courses. Services encompass neurodiversity training and coaching, individualized assistive technology training, needs assessments (diagnostic and ergonomic), workplace support, and DSA support for students. The company supplies assistive technology equipment including computers and adaptive hardware, and provides ongoing technical support. All services are unified by a customer-driven focus on removing obstacles to learning and employment for individuals with disabilities and neurodiversity conditions.
Differentiator
Problem solved
Functional benefit
Products and services
- DiplomAT E-Learning Platform Proprietary online e-learning portal offering CPD UK-accredited interactive courses covering popular assistive-technology products, with learning modules, simulations, quizzes and completion certificates for students, employees and assessors.
- Training & Coaching Services Individualised 1-2-1 training (3 or 6 hour sessions) covering literacy, organisational, dictation and vision-enhancing software, plus neurodiversity training and coaching to support reasonable adjustments in work environments for employees with dyslexia, autism, ADHD and other neurodiverse conditions.
- Needs Assessments Diagnostic needs assessments evaluating individual strengths, weaknesses and circumstances to identify appropriate assistive-technology provision, plus DSE ergonomic workstation assessments to prevent upper-limb disorders and posture-related conditions.
- Workplace Support (Access to Work) Comprehensive workplace support including needs assessments, assistive-technology provision, training and coaching for employees with disabilities and neurodiversity concerns, with assistance applying to the UK government Access to Work scheme.
- DSA Support Services End-to-end Disabled Students' Allowances support for higher education students, including specialist equipment provision, training, application guidance and ongoing aftercare and technical support throughout the course.
- Assistive Technology Equipment Supply Supply of specialist assistive technology hardware and software to students and professionals, including computers, accessibility devices, adaptive equipment, software and related peripherals, funded via DSA and Access to Work.
- Disability Support Services Support services for individuals with autism, dyslexia, dyscalculia, dyspraxia, ADHD and other conditions affecting learning and performance, delivered alongside the company's training and assessment offerings.
- Non-Medical Help (NMH) Support Services Non-medical help delivered by Band 4 Specialist Access and Learning Facilitators at £45.00 net per hour (Standard Rate in-person), with Distance Learning and Remote Delivery rates also available (e.g. FaceTime/Skype).
- Technical Support Services Technical support available Monday to Friday, 9am-5pm, including remote support via TeamViewer and software troubleshooting, with at least one year 'Back to Base Warranty' plus an 'On-Site Maintenance' contract option.
Quantifiable outcome
- 30% year-on-year organic growth achieved by parent company PAM Group
Companies that use Concept Northern
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Concept Northern technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Concept Northern partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Burnett Associates PlcminorThird-party insurance provider for equipment insurance. Burnett Associates Plc contacts customers directly with policy details including terms and conditions. Referenced in delivery and aftercare documentation.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Concept Northern competitors and assessment
Company assessmentDirect peers
- AbilityNet: A UK charity providing assistive technology assessments, equipment, and training to disabled students and employees, funded through DSA and Access to Work. Directly comparable mission and customer base to Concept Northern.
- Dolphin Computer Access: UK developer of assistive technology software (SuperNova, GuideReader) for visually impaired users, sold through DSA and AtW channels. Comparable as a specialist AT provider in the same UK funding pathways.
- Inclusive Technology: UK supplier of special educational needs and assistive technology hardware/software for schools and colleges. Comparable as an education-focused AT specialist in the UK SEND market.
- Sight and Sound Technology: UK supplier of assistive technology for blind, deaf, and disabled users with DSA and AtW supplier status. Comparable as a multi-category AT provider serving the same funding channels.
- Texthelp: Provider of literacy and accessibility software (Read&Write, Equatio, OrbitNote) widely procured via DSA for students with dyslexia and learning difficulties. Comparable as a key AT software supplier in the same funding ecosystem.
- Claro Software: UK-based developer of assistive technology software for literacy, dyslexia, and vision impairment, extensively procured via DSA. Comparable product category and distribution model.
- Microlink PC (UK): UK-based supplier of assistive technology and ICT equipment for disabled students and employees, with strong DSA and Access to Work channels. Closest direct competitor in supply and training model.
Emerging players
- Optimus Education (AT arm): UK education services group providing SEND and accessibility training and consultancy to schools and colleges. Comparable as a specialist in disability/neurodiversity training for the education sector.
- Neurodiversity Insight / Lexxic: UK provider of neurodiversity coaching, assessments, and workplace training for employees with dyslexia, ADHD, and autism. Comparable as a workplace neurodiversity and reasonable-adjustments specialist.
- Real Training: UK provider of CPD-accredited training for education and healthcare professionals, including specialist learning difficulties and SEND courses. Comparable as a CPD-accredited training provider in the special education and disability space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Concept Northern social profiles
Digital presenceConcept Northern financial estimates
Financial estimateRevenue estimate
Valuation estimate
Concept Northern leadership team
Management profileNumber of profiles
Profiles2 records
Concept Northern funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Concept Northern M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Concept Northern
What does Concept Northern do?
Concept Northern supplies specialist assistive technology equipment, training, and support services to individuals with disabilities and learning barriers in the UK. Core offerings cover DSA-funded support for higher education students, Access to Work workplace support for employees, diagnostic and ergonomic needs assessments, neurodiversity training and coaching, and CPD UK-accredited e-learning through the DiplomAT platform.
Is Concept Northern a public or private company?
Concept Northern is a private company. It is classified as corporate owned and is currently operating.
When was Concept Northern founded?
Concept Northern was founded in 2000. It employs 11 to 50 people.
Where is Concept Northern based?
Concept Northern is headquartered in Glasgow, United Kingdom, in the Europe region.
How does Concept Northern make money?
Four revenue lines are on record. Assistive Technology Equipment Sales are the primary driver. The others are training and Coaching Services, needs Assessment Services and NMH Support Services.
Who are Concept Northern's main competitors?
Direct peers on record are AbilityNet, Dolphin Computer Access, Inclusive Technology, Sight and Sound Technology, Texthelp, Claro Software and Microlink PC (UK). Emerging players are Optimus Education (AT arm), Neurodiversity Insight / Lexxic and Real Training.
Does Concept Northern have an API?
No public API is recorded for Concept Northern.
What industry is Concept Northern in?
Concept Northern's product category is Assistive Technology Services. Its primary akta.pro industry code is EDAKAIAJ, AT Funding, Procurement & Compliance Support (IEP/504 Documentation), with a secondary code of EDAKAIAK, AT Device Setup, Integration & Technical Support (MDM, IT, Interoperability). Its NAICS code is 611710 and its SIC code is 8200.