What Ville de Pontarlier does

Ville de Pontarlier is a French municipal government entity (commune) located in the Doubs department of the Bourgogne-Franche-Comté region in eastern France, serving as the capital of the Haut-Doubs territory and seat of the Communauté de Communes du Grand Pontarlier (CCGP). The organization delivers statutory public services to approximately 17,000 residents, local businesses, and visitors through the Hôtel de Ville, intercommunal offices, and digital channels. Its service portfolio spans civil status administration, urban planning permits, water and sanitation services, cultural programs, sports facilities, accessibility services, and citizen engagement.

The organization's core technology stack includes a comprehensive online administrative procedures portal (démarches en ligne) for ID cards, passports, civil status acts, elections, and urban planning authorizations; the Thelma citizen engagement application (formerly TellMyCity) for reporting dysfunctions and ideas; ReadSpeaker text-to-speech accessibility solution; TIPI online payment integration; and a multi-channel communication infrastructure spanning website, social media (Facebook, Instagram, YouTube, LinkedIn), SMS notifications, newsletters, and physical CIQ information panels. The water infrastructure includes four reservoirs totalling 7,550m³ capacity drawing from Lake Saint-Point and the Champagne aquifer, co-managed with the Syndicat Intercommunal des Eaux de Joux.

The entity operates a multi-stream funding model combining tax revenues with transaction and subscription fees. Tax-based revenue includes the Taxe d'Enlèvement des Ordures Ménagères Incitative (TEOMI), a variable-rate waste collection tax based on actual consumption, and the Taxe Locale sur la Publicité Extérieure (TLPE) on outdoor advertising. Fee-based revenue includes public domain occupation charges (€0.25-0.55/m²/day progressive rates), administrative fees (€16.50 for family record book replacement, €30 for attestation d'accueil digital tax stamp), and commercial authorizations. The organization employs 500+ agents across three collectivities (Ville de Pontarlier, CCGP, and CCAS) covering 70+ professions, governed by Mayor Patrick COMTE and Director of Communication Julie VERGER.

Name

Ville de Pontarlier

Legal name

Ville de Pontarlier

Website

https://ville-pontarlier.fr

Company type

Public

Founded year

1978

Operating status

Operating

Headcount range

251–500 employees

Short description

Ville de Pontarlier is a French municipal government entity (commune) in Doubs, Bourgogne-Franche-Comté, delivering statutory public services to its 17,000 residents and local businesses through digital platforms, water infrastructure, and the Hôtel de Ville, funded by taxes and administrative fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (9251)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Economic Development & Business Licensing (Local) (BPAIACAN), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Local Education Authorities & Municipal Education Offices (EDADABAD)

Keywords

• Municipal administration
• Civil registration services
• Urban planning permits
• Drinking water services
• Waste management tax

Headquarters

HQ city

Pontarlier

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Taxe d'Enlèvement des Ordures Ménagères Incitative (TEOMI): Variable rate waste collection tax based on actual consumption and waste generation. Part of the facturation réelle system implemented in 2024.
2. Public domain occupation fees: Fees charged for occupation of public domain for construction, moving, scaffolding, storage. Progressive rates starting at 0.55€/m²/day.
3. Taxe Locale sur la Publicité Extérieure (TLPE): Annual tax on outdoor advertising, signs, and pre-signs collected by the Direction Urbanisme Habitat.
4. Administrative fees: Fees for various municipal services including family record book replacement (16.50€) and other civil documentation services.
5. Attestation d'accueil fiscal stamp: 30 euro digital tax stamp required for hosting certificate for foreign visitors.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Ville de Pontarlier is a French municipal government (commune) that delivers statutory public services to residents, businesses, and visitors of Pontarlier. Its core offerings include civil status administration (birth, marriage, death records), identity document appointments (CNI/passports), urban planning authorizations, drinking water and sanitation services via the Service des Eaux, waste collection financed by TEOMI, and cultural/sports programming. The municipality operates a digital platform (Démarches en ligne) and the Thelma citizen engagement app for online service delivery.

Product overview

Ville de Pontarlier operates a comprehensive municipal service platform offering citizens online administrative procedures, public service management, and civic engagement tools. The digital offering consists of multiple interconnected services including online administrative requests (CNI/passports, civil status acts, urban planning), water services management, cultural and sports facilities information, and the citizen engagement application Thelma. The platform is designed to facilitate interactions between citizens and the municipal administration across areas including population services, urban planning, water services, culture, sports, and youth services.

Differentiator

Problem solved

Functional benefit

Products and services

• Démarches en ligne (Online Procedures Portal) Comprehensive online portal providing citizens access to administrative procedures including civil status acts, ID cards, passports, elections, urban planning, water services, and various municipal authorizations.
• Thelma (Citizen Engagement App) Citizen engagement application enabling residents to report dysfunctions, suggest ideas, and compliment the city to improve quality of life and optimize public services.
• Service des Eaux (Water Services) Online platform for water service management including meter readings, billing, connection requests, and network information for the city's water supply system sourced from Lake Saint-Point and the Champagne aquifer.
• Urban Planning Services (Autorisations d'Urbanisme) Online platform for submitting urban planning permits and authorizations, including building permits, declarations, and land subdivision requests.
• Citizen Information Services Digital news platform providing municipal news, press releases, and community updates through newsletters and online articles.
• Sortir à Pontarlier (Events and Activities) Online event calendar and leisure activity listings covering cultural events, sports activities, and entertainment throughout Pontarlier.
• TIPI Online Payment Online payment service (TIPI) for public invoices and bills through the municipal website.

Quantifiable outcome

• Maintains 4th arbobase rating for Ville Internet 2026 label
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Communauté de Communes du Grand Pontarlier (CCGP)coreStrategic or Co-development PartnerIntercommunal structure that shares municipal competencies including water services, urban planning instruction, waste management (TEOMI), and economic development. CCGP website at grandpontarlier.fr handles various intercommunal services.
• Syndicat Intercommunal des Eaux de JouxminorStrategic or Co-development PartnerJoint water infrastructure sharing agreement for Lake Saint-Point water source exploitation. Co-managed pumping station at Montperreux location Chaon.
• Various local sports and cultural associationsminorStrategic or Co-development PartnerPartnership with local clubs for sports events (Ponta'beach), cultural activities, and community programming. The city provides facilities and support while associations contribute programming.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mairie d'Ornans: Nearby Doubs commune of comparable size delivering a similar mix of administrative, cultural, and urban planning services. Functions as a geographic peer for service-design comparison.
• Mairie de Pont-de-Roide-Vermondans: Mid-sized Doubs commune providing municipal services to a similar population profile. Comparable as a rural Bourgogne-Franche-Comté commune managing water, urban planning, and citizen engagement.
• Mairie de Dijon: Regional capital commune in Bourgogne-Franche-Comté with an extensive digital municipal platform and Label Ville Internet recognition. Comparable as a mid-sized French commune investing in smart-city citizen services.
• Mairie de Morteau: Neighboring commune in the Haut-Doubs territory offering similar municipal services to a comparable population base. Useful as a like-for-like peer for benchmarking service scope and digital maturity.
• Mairie de Besançon: Larger French commune in the same Bourgogne-Franche-Comté region delivering a comparable portfolio of municipal services, urban planning, and digital citizen procedures. Closest geographic and functional peer for benchmarking service design.
• Communauté de Communes du Grand Pontarlier: Intercommunal structure partnering with Ville de Pontarlier on water, sanitation, waste, and economic development. Operates overlapping competencies and is the most operationally intertwined peer.

Others

• Association Ville Internet: National association that awards the Label Ville Internet label. Relevant as the certifying body whose ranking (4-@) signals digital maturity and provides the benchmark used by Ville de Pontarlier and peer communes.

Emerging players

• TellMyCity: Original provider of the citizen-reporting application now rebranded as Thelma at Ville de Pontarlier. Relevant as the enabling technology vendor whose platform underpins the city's smart-city citizen engagement channel.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UChavQ2h0NQCpHEF_ILJUvGA
• Facebookfacebook.com/villedepontarlier
• LinkedInfr.linkedin.com/company/ville-de-pontarlier
• Instagraminstagram.com/villedepontarlier
• Xx.com/VillePontarlier

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Pontarlier