Crisis Services of North Alabama
Crisis Services of North Alabama is a Huntsville-based 501(c)(3) nonprofit founded in 1999 that provides free, confidential 24/7 crisis counseling, domestic violence and sexual assault survivor services, forensic nurse examinations, and 211 resource referrals across North Alabama.
- Company typePrivate
- Founded1999
- HeadquartersHuntsville, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Crisis Services of North Alabama does
Crisis Services of North Alabama (CSNA) is a 501(c)(3) nonprofit organization founded in 1999 and headquartered in Huntsville, Alabama, delivering crisis intervention and survivor support services across North Alabama. The organization provides a unified portfolio of five core services: a 24/7 HELPline (256-716-1000) for crisis counseling and service coordination, emergency shelter and advocacy for domestic violence survivors, confidential advocacy and forensic examinations for sexual assault survivors, 211 resource referrals for basic needs such as food, shelter, and utilities, and specialized forensic nurse examiner training and services. All services are delivered free of charge and confidentially to survivors of domestic violence, survivors of sexual assault, and anyone experiencing a crisis, regardless of circumstances.
CSNA's core technology consists of trained human capital rather than software platforms: licensed crisis counselors, volunteer-trained advocates, and specialized forensic nurse examiners supported by clinical partnerships with medical facilities. The organization operates a 24/7 crisis hotline, an emergency shelter, and a forensic examination program that together delivered 16,790 HELPline calls, 140 survivors sheltered, 344 sexual assault forensic exams, 104 intimate partner violence forensic exams, and 22,316 resource connections in 2025. The underlying digital infrastructure is limited to a Squarespace-hosted website (csna.org), an email newsletter, social media channels, and the Givebutter donation platform.
The organization's revenue model is donation-dependent and community-supported. CSNA receives funding from individual donations, United Way affiliation, Alabama Department of Economic and Community Affairs (ADECA) state appropriations, Combined Federal Campaign federal employee giving, state coalition memberships, and grassroots community fundraising. The organization is accredited by the Standards for Excellence Institute, accredited by the Council on Accreditation of Rape Crisis Centers, holds a Council on Linkages hotline accreditation, and maintains a GuideStar Transparency Seal. It is a member of the Alabama Coalition Against Domestic Violence, Alabama Coalition Against Rape, Alabama Nonprofits, and ADECA, positioning it within both the state and federal nonprofit crisis services ecosystem.
Crisis Services of North Alabama firmographics
Firmographics- Name
- Crisis Services of North Alabama
- Legal name
- Crisis Services of North Alabama
- Website
- https://csna.org
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Crisis Services of North Alabama is a Huntsville-based 501(c)(3) nonprofit founded in 1999 that provides free, confidential 24/7 crisis counseling, domestic violence and sexual assault survivor services, forensic nurse examinations, and 211 resource referrals across North Alabama.
- Ownership category
- akta.pro rank
Where Crisis Services of North Alabama is headquartered
LocationHeadquarters
- HQ city
- Huntsville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Crisis Services of North Alabama business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Donations and Charitable Contributions: The organization is a nonprofit that relies on donations from individuals, organizations, and community members to fund crisis services, shelter operations, forensic exams, and advocacy programs. They accept donations through givebutter.com platform.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Crisis Services of North Alabama product offering
Product offeringCore offering
Crisis Services of North Alabama provides free, confidential crisis intervention and survivor support services across North Alabama. Core offerings include a 24/7 HELPline for crisis counseling, emergency shelter and advocacy for domestic violence survivors, confidential advocacy and forensic medical exams for sexual assault survivors, 211 resource referrals for basic needs, and a forensic nurse examiner program. All services are provided at no cost to clients and funded through community donations.
Product overview
Crisis Services of North Alabama is a nonprofit organization offering a unified portfolio of crisis intervention and survivor support services. The core offerings include a 24/7 HELPline for crisis counseling and shelter coordination, domestic violence survivor services (emergency shelter, advocacy, legal help), sexual assault survivor services (confidential advocacy, forensic exams), 211 resources and referrals for basic needs, and forensic nurse examiner training. These services are free, confidential, and available to everyone in North Alabama.
Differentiator
Problem solved
Functional benefit
Products and services
- HELPline Crisis Counseling
Quantifiable outcome
- 16,790 crisis calls answered annually
- +3 more outcomes
Companies that use Crisis Services of North Alabama
Customer profileSegments3 records
Ideal customer profiles1 record
Crisis Services of North Alabama technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Crisis Services of North Alabama partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Standards for Excellence InstitutecoreThe organization has achieved Standards for Excellence accreditation, demonstrating adherence to high standards of nonprofit accountability, governance, and operations.
- Candid (GuideStar)minorOrganization maintains transparency profile through Candid/GuideStar, displaying the GuideStar Transparency Seal indicating commitment to public disclosure.
- United WaycoreUnited Way affiliation providing community support and resources for crisis services in North Alabama.
- Alabama Coalition Against Domestic Violence (ACADV)coreStatewide coalition membership providing advocacy, training, and policy support for domestic violence services.
- Alabama Coalition Against RapecoreStatewide coalition membership supporting sexual assault prevention and response services.
- Alabama Department of Economic and Community Affairs (ADECA)coreState agency partnership providing funding and oversight for community services.
- GivebutterminorOnline donation platform used for processing charitable contributions and fundraising.
- 211 Resource HotlinecorePartnership with 211 to provide comprehensive resource referrals for food, shelter, utilities, and other basic needs for individuals in crisis.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
Crisis Services of North Alabama competitors and assessment
Company assessmentEmerging players
- Crisis Text Line: National 24/7 text-based crisis intervention service; emerging player with overlapping crisis-counseling mission but differentiated delivery channel (text vs. voice), increasingly intersecting with local crisis services like CSNA.
Broad incumbents
- National Domestic Violence Hotline: Nationwide 24/7 hotline and referral resource for domestic violence survivors; broader-incumbent peer with overlapping crisis-line and resource-referral services at national scale, complementing rather than competing with CSNA's regional focus.
- RAINN (Rape, Abuse & Incest National Network): Nationwide sexual assault support organization operating the National Sexual Assault Hotline; broader-incumbent peer with overlapping mission in sexual assault survivor services, forensic-exam advocacy, and crisis intervention.
- 988 Suicide & Crisis Lifeline: Nationwide 24/7 crisis hotline for mental health and suicide prevention; broader-incumbent peer with significant overlap in crisis-counseling delivery, frequently co-referring callers with regional DV/SA providers like CSNA.
Direct peers
- Alabama Coalition Against Domestic Violence (ACADV): Statewide coalition that CSNA is a member of; directly comparable as the organizing body for domestic violence service providers in Alabama, with overlapping advocacy, training, and funding distribution missions.
- Turning Point Domestic Violence Services: Regional nonprofit providing shelter, advocacy, and crisis intervention for domestic violence and sexual assault survivors; operates a comparable integrated DV/SA service model with similar referral, shelter, and forensic-exam components.
- Alabama Coalition Against Rape: State coalition for sexual assault service providers of which CSNA is a member; directly comparable in mission, membership model, and focus on rape crisis center accreditation and support in Alabama.
- SafeHouse of Shelby County: Alabama-based domestic violence shelter and crisis services nonprofit; directly comparable as a regional Alabama DV organization offering shelter, advocacy, and 24-hour crisis line services similar to CSNA.
- Family Crisis Center of Northwest Alabama: Regional Alabama crisis services nonprofit serving victims of domestic violence and sexual assault; directly comparable service portfolio (shelter, hotline, forensic exams, advocacy) in a similar Alabama regional market.
Regional players
- Family Services of Huntsville: Local Huntsville-area nonprofit providing counseling, family support, and social services; regional peer in the same geography offering overlapping crisis and family-support services, competing for some of the same donors and referral pipelines.
Market position
Strengths5 records
Competitive moat4 records
Customer concentration
Crisis Services of North Alabama social profiles
Digital presenceCrisis Services of North Alabama compliance and trust
Trust signalCompliance3 records
Crisis Services of North Alabama financial estimates
Financial estimateRevenue estimate
Valuation estimate
Crisis Services of North Alabama leadership team
Management profileNumber of profiles
Profiles1 record
Crisis Services of North Alabama funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Crisis Services of North Alabama M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Crisis Services of North Alabama
What does Crisis Services of North Alabama do?
Crisis Services of North Alabama provides free, confidential crisis intervention and survivor support services across North Alabama. Core offerings include a 24/7 HELPline for crisis counseling, emergency shelter and advocacy for domestic violence survivors, confidential advocacy and forensic medical exams for sexual assault survivors, 211 resource referrals for basic needs, and a forensic nurse examiner program. All services are provided at no cost to clients and funded through community donations.
Is Crisis Services of North Alabama a public or private company?
Crisis Services of North Alabama is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Crisis Services of North Alabama founded?
Crisis Services of North Alabama was founded in 1999. It employs 11 to 50 people.
Where is Crisis Services of North Alabama based?
Crisis Services of North Alabama is headquartered in Huntsville, United States, in the North America region.
How does Crisis Services of North Alabama make money?
One revenue line is on record: donations and Charitable Contributions.
Who are Crisis Services of North Alabama's main competitors?
Crisis Text Line is listed as an emerging player. Broad incumbents are National Domestic Violence Hotline, RAINN (Rape, Abuse & Incest National Network) and 988 Suicide & Crisis Lifeline. Direct peers are Alabama Coalition Against Domestic Violence (ACADV), Turning Point Domestic Violence Services, Alabama Coalition Against Rape, SafeHouse of Shelby County and Family Crisis Center of Northwest Alabama. Family Services of Huntsville is listed as a regional player.
Does Crisis Services of North Alabama have an API?
No public API is recorded for Crisis Services of North Alabama.