Jewish Family Service of Northeastern Pennsylvania

What Jewish Family Service of Northeastern Pennsylvania does

Jewish Family Service of Northeastern Pennsylvania (JFSNEPA) is a 501(c)(3) nonprofit social services organization founded in 1915 in Scranton, Pennsylvania, originally as the Jewish Federation of Scranton. The agency delivers a portfolio of human services including licensed mental health counseling, court-appointed adult guardianship, older adult case management, the Mae S. Gelb Kosher Food Pantry, and Kosher Meals on Wheels, supplemented by financial aid, holiday assistance, and family life education programs. Its mental health counseling footprint extends across nine counties in Northeastern Pennsylvania (Lackawanna, Luzerne, Monroe, Wayne, Pike, Wyoming, Susquehanna, Susquehanna, Bradford).

The organization operates without proprietary technology platforms; service delivery is conducted via direct office visits at 615 Jefferson Avenue in Scranton, home visits, telephone, and email. It uses commodity tools including Constant Contact for newsletters, Google Maps for location, iubenda for cookie compliance, and CARS for vehicle donation processing. The Council on Accreditation accredits its outpatient mental health program, and key staff hold Licensed Clinical Social Worker (LCSW/LSW) and National Certified Guardian (NCG) credentials.

JFSNEPA's revenue model is hybrid and characteristic of mid-sized community nonprofits: foundation and corporate grants (e.g., Robert H. Spitz Foundation, AllOne Charities, Scranton Area Community Foundation), individual donations (cash, vehicle, property, legacy), fee-for-service programs (Kosher Meals on Wheels at $6/meal, counseling on sliding scale, court-approved guardianship fees), and government contracts (Pennsylvania Department of Aging and Lackawanna County Area Agency on Aging). Customer segments are diversified across individuals, older adults, Holocaust survivors, employers, and court-determined incapacitated adults, with services provided regardless of faith or background.

Name

Jewish Family Service of Northeastern Pennsylvania

Legal name

Jewish Family Service of Northeastern Pennsylvania

Website

https://jfsnepa.org

Company type

Private

Founded year

1915

Operating status

Operating

Headcount range

11–50 employees

Short description

Jewish Family Service of Northeastern Pennsylvania is a 501(c)(3) nonprofit founded in 1915 in Scranton, PA, delivering mental health counseling, adult guardianship, older adult services, kosher food assistance, and Meals on Wheels across nine Northeastern Pennsylvania counties.

Ownership category

akta.pro rank

Product category

Human and Social Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Community Food Services (62421)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPAGAEAC

Family & Parenting Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

Keywords

• Mental health counseling
• Older adult services
• Adult guardianship
• Food assistance programs
• Social services nonprofit

Headquarters

HQ city

Scranton

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Foundation Grants: Grants from private foundations including Scranton Area Community Foundation, Robert H. Spitz Foundation, and AllOne Charities for general operating support and program expansion
2. Individual Donations: Donations from individuals, families, and community members including vehicle donations, property donations, and legacy giving
3. Fee for Service - Kosher Meals on Wheels: $6.00 per meal for Kosher Meals on Wheels program; funding may be available from Lackawanna County Area Agency on Aging for eligible seniors
4. Fee for Service - Counseling and Guardianship: Fee for service programs for guardianship; sliding fee scale based on family size and income for counseling services
5. Government Funding: Contract with Pennsylvania Department of Aging and Lackawanna County Board of Commissioners through Lackawanna County Area Agency on Aging
6. Event Fundraising: Community Matters annual fundraising event and NEPA Gives day of giving with matching gift programs

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Jewish Family Service of Northeastern Pennsylvania (JFSNEPA) is a 501(c)(3) nonprofit social services organization that delivers mental health counseling, court-appointed adult guardianship, older adult case management, kosher food assistance through the Mae S. Gelb Kosher Food Pantry, and Kosher Meals on Wheels to residents of Northeastern Pennsylvania. It supplements these core services with financial aid, holiday assistance, family life education, and consultation for other agencies, with a sliding fee scale that ensures access regardless of ability to pay.

Product overview

Jewish Family Service of Northeastern Pennsylvania is a human service organization offering a comprehensive portfolio of social services centered on mental health counseling, adult guardianship, and older adult support. The organization operates as a single integrated service model rather than a platform, providing mental health counseling through licensed clinical social workers, court-appointed adult guardianship services, case management for older adults, the Mae S. Gelb Kosher Food Pantry for emergency food assistance, and Kosher Meals on Wheels for homebound individuals. Additional services include financial aid, holiday assistance programs, family life education workshops, and consultation services for other agencies. All services are designed to support individuals and families regardless of faith or background, with a sliding fee scale and insurance acceptance (Medicare/Medicaid) to ensure accessibility.

Differentiator

Problem solved

Functional benefit

Brands

• The Mae S. Gelb Kosher Food Pantry: Emergency food assistance pantry providing food and essential household items to individuals and families facing financial hardship, following strict kosher guidelines.

Products and services

• Mental Health Counseling Outpatient mental health counseling for individuals, couples, families, and groups facing emotional challenges, addiction, domestic abuse, depression, anxiety, and life transitions, delivered by licensed clinical social workers (LCSWs and LSWs). Sliding fee scale and insurance/Medicare/Medicaid acceptance.
• Adult Guardianship Services Court-appointed guardianship for adults determined to be incapacitated, including daily personal decision-making, monthly in-person contact, and 24/7 availability, with all fees reported to and approved by the court.
• Older Adult Services / Case Management Comprehensive case management for older adults including assessments, personalized care plans, counseling, home visits, educational and support groups, and coordination of supportive services to promote independence, safety, and connection.
• Mae S. Gelb Kosher Food Pantry Emergency food assistance providing kosher food and essential household items to individuals and families facing financial hardship, including older adults on fixed incomes, unemployed individuals, and newcomers, following strict kosher guidelines.
• Kosher Meals on Wheels Home-delivered well-balanced kosher meals (one or two per day) for homebound individuals unable to shop or prepare meals themselves, delivered Monday through Friday by volunteers at $6.00 per meal, with potential Lackawanna County Area Agency on Aging funding for eligible seniors.
• Holocaust Survivors Assistance Program Emergency financial assistance and supportive services for Holocaust survivors in Northeastern Pennsylvania to help them live with dignity and independence, funded through the Conference on Jewish Material Claims Against Germany.
• Financial Aid and Holiday Assistance Short-term financial assistance for rent, utilities, food, and other emergency needs for individuals and families in financial difficulty, complemented by a Holiday Assistance Program sharing Jewish holiday traditions throughout the year.
• Family Life Education Educational lectures, guest speakers, and workshops on family life, Jewish identity, and current issues, including educational, supportive, and preventive services that promote emotional well-being.
• Consultation Services Expert consultation services provided to other agencies and school programs, leveraging JFS social workers for specific problems, issues, or projects.

Quantifiable outcome

• Over 250 individuals, couples and families receive mental health services annually
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• Glen Oak Ladies Golf AssociationminorChannel Partner/ Reseller/ Distributor · 13 August 2019Annual golf tournament fundraising for JFS; presented $22,660 check from their annual tournament
• Villa Capri Car CruisersminorChannel Partner/ Reseller/ Distributor · 17 August 2017Car club that donates to area non-profits; presented $500 check for Mae S. Gelb Kosher Food Pantry
• Meals on Wheels Office of Northeastern PennsylvaniacoreStrategic or Co-development PartnerPartnership for the Kosher Meals on Wheels program, providing home-delivered kosher meals to those in need in the community
• Jewish Home of Eastern PennsylvaniacoreStrategic or Co-development PartnerMeals prepared at the Jewish Home under rabbinical supervision and Kosher dietary guidelines for the Kosher Meals on Wheels program
• Jewish Federation of Northeastern PennsylvaniacoreStrategic or Co-development PartnerAffiliated organization sharing the Jewish tradition of caring and compassion; represented on JFS Board of Directors as Ex-Officio member
• Council on AccreditationcoreOthersAccreditation body for outpatient mental health services, providing quality assurance and standards compliance verification
• CARS (Charitable Adult Rides & Services)minorChannel Partner/ Reseller/ DistributorVehicle donation program partnership enabling donors to contribute vehicles easily; CARS coordinates pickup, towing, and paperwork at no cost to donor
• Jewish Community Center (JCC) of ScrantoncoreStrategic or Co-development PartnerVenue partner for annual meetings and community events; represented on JFS Board of Directors

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Jewish Family Service of Greater Hartford: Connecticut-based Jewish family service agency offering counseling, senior services, and Holocaust survivor assistance — comparable in scope, scale, and Jewish-community funding model.
• Jewish Family and Children's Service of Greater Philadelphia: Another legacy Jewish family-service network offering mental health counseling, older adult services, and case management in Pennsylvania, providing the closest operating and mission parallel for JFSNEPA.
• Jewish Family & Community Services of Pittsburgh (JFCS Pittsburgh): JFCS Pittsburgh delivers counseling, guardianship, senior services, and food assistance to a regional Pennsylvania constituency — structurally identical service mix to JFSNEPA.
• Jewish Family Service of Los Angeles (JFSLA): Larger Jewish family service agency with mental health, older adult, food, and refugee services; useful upper-bound benchmark for how a JFS agency can scale.
• Jewish Family Services of Cleveland: Cleveland JFS provides counseling, kosher food programs, older adult case management, and guardianship services; a comparable mid-sized Jewish social services agency used as a structural peer.

Regional players

• United Neighborhood Centers of Northeastern Pennsylvania: Regional community-development nonprofit addressing poverty, food insecurity, and senior services in Scranton — competes for similar foundation funding streams in NEPA.
• Catholic Social Services of Lackawanna County (Catholic Charities): Other NEPA faith-based social services provider offering counseling, case management, food, and senior services — direct regional competitor for grants, donors, and clients in Lackawanna County.

Others

• Meals on Wheels of Northeastern Pennsylvania: Operational partner for the Kosher Meals on Wheels program and adjacent provider of home-delivered meals; a direct ecosystem participant rather than a head-to-head competitor.
• Lackawanna County Area Agency on Aging: Government Area Agency on Aging that is both a payer (contracts JFS for guardianship and Older Adult Services) and a competing provider of senior services — closest institutional partner/funder in the region.
• Jewish Federation of Northeastern Pennsylvania: Federated Jewish community umbrella organization holding an ex-officio seat on JFSNEPA's board; a strategic allocator of communal funds and source of referrals for JFSNEPA programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/jfsnepa
• LinkedInlinkedin.com/company/4866420

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Jewish Family Service of Northeastern Pennsylvania