Universal Soft

What Universal Soft does

Universal Soft (ユニバーサルソフト株式会社) is a privately held Japanese IT services and software company headquartered in Kagoshima Prefecture, founded in 1984 and operating continuously for over 42 years. The company runs two interconnected lines of business: custom software development (受託開発) sold through direct enterprise sales to local companies and government bodies in Kagoshima, and a portfolio of proprietary packaged software products sold through its company website, direct inquiry, and regional ICT fairs. Its core products target the welfare and childcare transportation sector — notably WelfareRide, a dispatch management app for child transport and facility-to-facility shuttle operations launched in April 2025, and WelfareConnect, a reservation and transport management system for welfare facilities. Adjacent offerings include IttoTasked (task management), WorkDefender (PC power management for work style reform), Noshi-Tuku (gift wrapping slip creation), a barcode automatic recognition system, and RPA implementation support using WinActor.

Underlying technology is conventional business application development with no disclosed AI/ML components or public APIs; RPA offerings are based on the third-party WinActor platform. The company holds Privacy Mark (P-Mark) certification from JIPDEC, supporting its handling of welfare and government-sector personal data. Revenue mechanics combine professional services fees from custom development engagements with one-time license sales for packaged software, with no publicly disclosed pricing tiers or subscription models. The company maintains a small headcount (11-50 employees), operates exclusively within Kagoshima Prefecture with no international footprint, and distributes products directly without third-party reseller or marketplace channels. In January 2018, Universal Information System merged into Universal Soft, consolidating the Universal Group under a single entity.

Name

Universal Soft

Legal name

ユニバーサルソフト株式会社

Website

https://unis-soft.co.jp

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Universal Soft is a Kagoshima-based Japanese IT firm providing custom software development and packaged software — notably welfare-sector dispatch (WelfareRide) and reservation (WelfareConnect) systems — to local enterprises, government, and childcare/care facilities in Kagoshima Prefecture.

Ownership category

akta.pro rank

Headquarters

HQ city

Kagoshima

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Custom Software Development (受託開発): Core business of providing custom software development services tailored to client requirements, involving deep consultation and collaborative design with customers.
2. Packaged Software Products: Sale of proprietary packaged software including WelfareRide (transport dispatch), WelfareConnect (reservation management), Noshi-Tuku (gift wrapping), IttoTasked, and WorkDefender (working style reform/PC power management).
3. RPA Introduction Support: Implementation and support services for RPA solutions (WinActor), helping clients automate business processes.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Universal Soft provides custom software development (受託開発) services to enterprise and government clients in Kagoshima and South Kyushu, alongside proprietary packaged software products including WelfareRide (child transport and facility shuttle dispatch management), WelfareConnect (welfare reservation and transport management), IttoTasked (task management), Noshi-Tuku (gift wrapping slip creation), WorkDefender (PC power management for work-style reform), a barcode automatic recognition system, and RPA (WinActor) implementation support.

Product overview

Universal Soft offers a portfolio of packaged software products alongside custom systems development services. Their core product line includes WelfareRide (dispatch management app) and WelfareConnect (reservation and transport management system) for the welfare/childcare sector, IttoTasked as a task management solution, and RPA implementation support services. The company also maintains legacy products including Noshi-Tuku (gift wrapping slip creation software), WorkDefender (workplace management/PC power management), and barcode automatic recognition systems. The products serve both packaged software customers and custom development clients, with a focus on regional Kagoshima-based enterprises.

Differentiator

Problem solved

Functional benefit

Brands

• WelfareRide: Dispatch management app for child transport and facility shuttle operations. Helps streamline vehicle dispatch for childcare and welfare facility transportation.
• WelfareConnect
• IttoTasked
• Noshi-Tuku (のし作)
• WorkDefender
• RPA WinActor

Products and services

• WelfareRide Dispatch management application designed to streamline child transport and facility-to-facility shuttle operations for welfare facilities, childcare transportation services, and care providers.
• WelfareConnect Reservation and transport management system that handles booking and shuttle coordination for welfare facilities and care providers.
• IttoTasked Task management software product offered as part of Universal Soft's packaged software lineup.
• Noshi-Tuku (のし作) Gift wrapping slip creation software (熨斗作成ソフト) that enables users to create noshi gift certificates and decorative wrappers.
• WorkDefender Work-style reform (働き方改革) solution that tracks employee work hours through PC power management to improve employee motivation and workplace efficiency.
• Barcode Automatic Recognition System (バーコード自動認識システム) High-speed slip and document automatic reading system that supports data conversion to various formats, designed for integration with existing core enterprise systems.
• RPA Implementation Support (RPA導入支援) Professional services supporting the introduction and deployment of RPA (Robotic Process Automation) solutions, including WinActor, for client workflow automation.
• Custom Software Development (受託開発) Core professional service offering tailored custom systems development for enterprise and government clients in Kagoshima, delivered through deep consultation and co-development engagements.

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

One partnership is on record.

• KISA（鹿児島県情報サービス産業協会）minorGTM or Marketing PartnerUniversal Soft participates in the Kagoshima Information Service Industry Association (KISA) as a member, taking part in regional events such as the Ohara Festival dance procession as part of a KISA dancing team. The partnership supports community engagement and regional brand presence.

Scale indicators3 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• ASJ: ASJ is a small Japanese IT services company providing web-based custom software development and packaged products to enterprise clients. Comparable to Universal Soft in scale (small headcount), hybrid business model, and Japan-domestic focus, though ASJ operates across multiple regions.
• ULS Group: ULS Group is a smaller Japanese IT consulting and software development firm offering custom development and packaged products to enterprise clients. Most comparable to Universal Soft in size, business model (custom development plus proprietary software), and Japan-focused customer base.

Broad incumbents

• WingArc1st: WingArc1st is a Japanese software company that develops and sells proprietary packaged software products (document management, BI, form solutions) primarily to enterprise and government customers. It is comparable to Universal Soft in the packaged software product model and Japanese enterprise/government customer base, though at a much larger scale.
• SRA Holdings: SRA Holdings is a Japanese IT services group providing custom software development, packaged software products, and consulting across multiple industries. Comparable to Universal Soft in offering both受託開発 and proprietary software products to Japanese enterprise and government.
• JBCC Holdings: JBCC Holdings is a Japanese IT services company offering systems integration, custom software development, and packaged software solutions for enterprise customers. It shares Universal Soft's hybrid custom-development plus packaged-software business model but operates at national scale with significantly more resources.
• Internet Initiative Japan (IIJ): Internet Initiative Japan is a major Japanese IT services company offering network services, cloud, security, and custom software solutions to enterprise and government clients. Comparable to Universal Soft in the Japan enterprise/government focus and custom development capability, though IIJ operates at vastly larger scale.
• BIPROGY: BIPROGY (formerly Nihon Unisys) is a major Japanese IT services and solutions provider offering custom software development, packaged software products, and systems integration across multiple industries. It represents a much larger incumbent comparable to Universal Soft's custom development and packaged software model, though at significantly greater scale and broader market reach.
• CAC Holdings: CAC Holdings is a Japanese IT services company offering custom software development, packaged solutions, and consulting primarily to financial services and enterprise clients. Comparable to Universal Soft in the custom development plus packaged software model and Japan enterprise customer focus.
• NS Solutions: NS Solutions is a Japanese systems integrator providing custom software development, packaged solutions, and IT consulting to enterprise and government clients. Comparable to Universal Soft in custom development and Japanese enterprise focus, though substantially larger and more diversified.
• TIS Inc. TIS Inc. is a leading Japanese IT services company providing custom system development, packaged software products, and IT consulting to enterprises and government. Comparable to Universal Soft in offering both受託開発 and proprietary software products, though at vastly larger scale and broader geographic footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/unis_info
• Facebookfacebook.com/unis.kagoshima

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Universal Soft