What MCR Services does

MCR Services (legal entity: MCR Marketing Services Ltd) is a UK-based contract packing and rework services provider based in Cramlington, Northumberland. Founded in 2011 as part of the Bolam Group, the company operates from a 7-acre shared site with sister company Moody Logistics and Storage, providing an integrated offering that spans quality inspection, rework, mould removal (using Micro-Fresh anti-mould technology), co-packing, heat shrink wrapping, order fulfilment, returns management and refurbishment, container devanning, and swatch services. Its operations are workshop-based, using physical equipment (heat shrink machine, guillotines, hand tools) for production and the cloud-based Mintsoft WMS for inventory and stock control; no proprietary technology platform is disclosed.

MCR's customer base is concentrated in UK high street and online retailers, European (German and Dutch) manufacturers entering the UK market, and subscription-based consumer product businesses. Named clients include Next, John Lewis, Sainsbury's Argos, Gastroback, HomeOK 365, Joseph Joseph, EGGER UK, Lintbells, D'Addario, Ecor Pro, Joie, Nuby, and SSE. Pricing is project-based and quoted per job or hourly, with no publicly disclosed rate cards; service agreements range from one-off rework jobs to ongoing multi-year contracts (e.g., HomeOK 365, Gastroback, Westbridge Furniture Design).

The business model is B2B service-led, with revenues generated across six documented streams: contract packing, rework and quality inspection, returns centre and refurbishment, order fulfilment, mould removal/treatment, and container devanning. Go-to-market is dominated by direct sales and referrals — both word-of-mouth and from sister companies Moody Logistics and Heathline Commercials — supplemented by Google organic search, an extensive on-site case-study library, and limited regional earned media.

Name

MCR Services

Legal name

MCR Marketing Services Ltd

Website

https://mcrservices.co.uk

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

MCR Services is a UK-based contract packing, rework, quality inspection, and returns refurbishment provider serving retailers, European manufacturers, and subscription brands from its Cramlington, Northumberland facility shared with sister company Moody Logistics and Storage.

Ownership category

akta.pro rank

Headquarters

HQ city

Cramlington

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Contract Packing / Co-Packing Services: MCR Services earns revenue by providing contract packing, assembly, and co-packing services to businesses. This includes assembling gift sets, promotional packs, seasonal packaging, and product bundles to client specifications. Projects range from small bespoke runs (e.g., swatch packs) to large-scale seasonal work (e.g., 18,000 Nuby Santa Surprise boxes). Revenue is project-based, with pricing quoted per job or hourly.
2. Rework and Quality Inspection Services: Revenue generated from remedial work on products — including quality inspection, re-labelling, reworking, repairs, and product modification. Work encompasses furniture, soft furnishings, accessories, homeware, toys, appliances, and more. Projects range from single-product fixes to bulk rework (e.g., 10,000 Lintbells boxes). Often combined with contract packing in a single service cycle.
3. Returns Centre and Refurbishment Services: MCR operates as an outsourced returns centre for subscription-based businesses, managing the full returns lifecycle including inspection, testing, component replacement, refurbishment, and repackaging to as-new condition for redistribution. Revenue is contract-based, typically for ongoing client relationships (e.g., HomeOK 365, Gastroback). Supports sustainability messaging by reducing waste through product reuse.
4. Order Fulfilment, Pick, Pack and Dispatch: Revenue from storing client inventory (particularly for Gastroback and furniture brands) and fulfilling individual customer orders — picking, packing, and dispatching products direct to end consumers or retailers. Often combined with swatch services for fabric samples dispatched to consumers within 24 hours.
5. Mould Removal and Anti-Mould Treatment: Specialised service using Micro-Fresh technology to remove mould from products damaged during overseas shipping, restore them, and prevent recurrence. Includes evaluation, cleaning, drying, and repackaging.
6. Container Devanning and Handballing: Revenue from offloading goods from shipping containers — both handballed (loose) and palletised freight. MCR organises collection from nearby ports (Blyth, Port of Tyne, Teesside), devanning, sorting, palletising, and onward storage or rework. Claimed to save businesses up to 80% on transport costs by streamlining container delivery direct to MCR's facility.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

MCR Services is a UK-based contract packing and rework company providing quality inspection, product rework, repackaging, heat shrink wrapping, order fulfilment, returns handling, container devanning, and swatch services. The company supports retailers, e-commerce brands, and international manufacturers by preparing imported goods for retail sale and managing their post-sale returns lifecycle. Operations are delivered from a Cramlington, Northumberland facility integrated with sister company Moody Logistics and Storage for warehousing and transport.

Product overview

MCR Services is a contract packing and rework company offering an integrated suite of services under one roof. The core offering consists of Quality Inspection & Mould Removal, Rework Services, Repackaging (Co-Packing), Heat Shrink Wrapping, Order Fulfilment, Returns Centre, Unloading Containers/Devanning, and Swatch Services. These services are supported by integrated logistics and storage capabilities through sister company Moody Logistics and Storage, providing a complete supply chain solution from product receiving and inspection through rework, repackaging, fulfilment, and distribution.

Differentiator

Problem solved

Functional benefit

Products and services

• Quality Inspection & Mould Removal Quality control inspection that checks products for defects, damage, or compliance issues, including specialized mould removal and anti-mould cleaning using Micro-Fresh technology to restore products and prevent mould re-growth.
• Rework Services Remedial repair services that fix product issues including incorrect labelling, outdated promotions, branding errors, mechanical problems, and technical faults to prepare products for retail.
• Returns Centre Outsourced returns handling and refurbishment for subscription-based businesses, including quality checks, testing, resetting, component replacement, and repackaging returned products to restore them to as-new saleable condition.
• Repackaging (Co-Packing) Assembly packing and packaging services that unload bulk goods and repack them according to client specifications for retail-ready presentation, including gift sets, promotional packs, seasonal packaging, and product bundles.
• Heat Shrink Wrapping Heat shrink wrapping service using a machine capable of dimensions L770mm x W590mm x H250mm, providing heat shrinking and sealing in one unit for secure, tamper-proof packaging at scale.
• Order Fulfilment Pick, pack and dispatch services for order fulfilment, including storage of client inventory and efficient shipping directly to end consumers, retailers, or distribution centres.
• Unloading Containers / Devanning Container devanning services for offloading goods from sealed containers, including handballing of loose-loaded cargo and palletised freight handling, with inspection and quality control services.
• Swatch Services Fabric swatch cutting, sorting, and swatch book creation services for product samples, including pick, pack and dispatch of swatch samples to customers within 24 hours.
• Logistics and Storage On-site storage facility access and logistics coordination through sister company Moody Logistics and Storage, offering a 44,000 sq ft storage unit at Bolam Business Park and a 22,000 sq ft warehouse in Ashington.

Quantifiable outcome

• Save businesses up to 80% on transport costs by receiving containers directly at MCR's facility versus the costs of sending containers elsewhere to be palletised and then transporting 2-3 trailers to MCR
• +4 more outcomes

Named customers21 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• M10 CharityminorStrategic or Co-development Partner · 6 October 2025MCR Services partnered with North East charity M10 to support its Boys' Network initiative — a ten-month mentoring programme pairing young men aged 16-17 with male professionals for monthly online sessions. MCR enrolled several male employees as mentors, and also provided two 15-year-old work experience students from Cramlington Learning Village with hands-on placement supervised by Matthew Fretwell. The partnership addresses issues highlighted in The Lost Boys report (Centre for Social Justice) regarding challenges facing young men in education, employment, and mental health.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key highlights5 records

Customer concentration

• Xx.com/MCR_Services
• Facebookfacebook.com/MCRServicesLtd
• LinkedInlinkedin.com/company/m-c-r-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MCR Services