Citizens Bank Guyana

What Citizens Bank Guyana does

Citizens Bank Guyana Inc. is a privately held, full-service commercial bank headquartered at 231-233 Camp Street & South Road, Lacytown, Georgetown. Founded in 1993 (note: a separate source records a 2015 copyright reference; the firmographic year 1993 is treated as primary), the bank operates six physical branches across Guyana (Georgetown HQ, Thirst Park, Bartica, Parika, Linden, and New Amsterdam) and employs between 51 and 100 staff. It serves individual consumers, small-to-large commercial customers, non-residents and exporters, youth (Junior Savers), and seniors aged 60+ (Golden Grand) through a horizontal segmentation approach. Distribution is sales-led across branches with growing digital self-service layers.

The bank's product suite spans retail deposit accounts (Excel Savings, Jackpot Savings, Junior Savers, Money Market, Golden Grand, Certificates of Deposit, Regular/Premium/Corporate Chequing), a full consumer and commercial loan book (low-income and residential mortgages at 3.5%-8.25%, vehicle loans at 9.5%-13%, unsecured personal loans at 18.5%, commercial/term loans at 9%-14%, plus home equity, working capital, overdrafts, revolving credit, bonds/guarantees, letters of credit, and loan syndication), and a three-tier Visa credit card lineup (Classic, Gold, Business) alongside a Visa debit card. Technology infrastructure consists of Citizens Online Banking, a new 2025-launched online banking platform with separate Personal and Corporate portals, the Citizens Token App for two-factor authentication, 3D Secure / Visa Secure, CitizensAlerts SMS/email notifications, and a POS terminal network spanning 80+ merchants. International connectivity is maintained through Visa scheme membership, a Western Union sub-agent arrangement, and correspondent banking relationships with BNY Mellon (USD wires) and Crown Agents Bank (GBP/EUR wires).

Revenue is generated predominantly through net interest income on loans at rates ranging from 3.5% to 18.5%, supplemented by credit card fees (annual, late, transaction), loan application and processing fees (GYD 3,000-20,000), account service fees, foreign exchange revenue (USD, GBP, CAD, EUR), and commercial banking service fees (payroll, POS, letters of credit, bonds/guarantees, manager's cheques). The bank is privately held with no disclosed parent company, shareholders, institutional investors, or funding history. It operates under a Bank of Guyana commercial banking license, holds EMV chip certification on Visa cards, and has been FATCA-compliant since 2014.

Name

Citizens Bank Guyana

Legal name

Citizens Bank Guyana Inc.

Website

https://citizensbankgy.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

Citizens Bank Guyana Inc. is a privately held commercial bank operating six branches across Guyana, providing retail and commercial deposit, loan, Visa card, foreign exchange, and digital banking services to consumers, businesses, non-residents, and youth/senior segments.

Ownership category

akta.pro rank

Product category

Commercial Banking

NAICS

Commercial Banking (52211), Depository Credit Intermediation (5221), Credit Card Issuing (52221)

SIC

State Commercial Banks (6022), National Commercial Banks (6021)

akta.pro primary industry

SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC)

akta.pro secondary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

Keywords

• Retail banking services
• Commercial banking
• Consumer lending
• Foreign exchange services
• Money transfer services

Headquarters

HQ city

Georgetown

HQ country

Guyana

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Interest Income: Interest earned on loans including mortgages (residential, commercial, low income), vehicle loans, personal loans, home equity loans, unsecured loans, commercial loans, term loans, working capital loans, and overdrafts. Interest rates vary by product type.
2. Credit Card Fees: Annual fees, late fees, and transaction fees from Visa Classic, Visa Gold, and Visa Business Credit Cards
3. Account Service Fees: Monthly maintenance fees, minimum balance charges, duplicate statement fees, voucher search fees, and account closure fees
4. Loan Application and Processing Fees: Application fees ranging from $3,000 to $20,000 depending on loan amount and type; processing fees from $1,500 to $3,500
5. Foreign Exchange Revenue: Revenue from foreign currency exchange transactions and wire transfers in USD, GBP, CAD, EUR
6. Commercial Banking Services: Fees for payroll services, night depository, point-of-sale terminals, letters of credit, bonds and guarantees, loan syndication, revolving lines of credit, and manager's cheques

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels5 records

Core offering

Citizens Bank Guyana is a commercial bank operating in Guyana that provides a full suite of personal and business banking products. Its core offerings include deposit accounts (savings, current, fixed deposit), consumer and commercial loans, credit cards (MasterCard and Visa), letters of credit, point-of-sale (POS) terminals, payroll services, foreign currency exchange, and Western Union money transfer services. The bank also delivers digital banking through online and mobile channels.

Product overview

Citizens Bank Guyana operates as a full-service commercial bank offering a comprehensive suite of retail and corporate banking products. The bank provides online banking platforms (Citizens Online and the new 2025 Online Banking Platform) alongside traditional branch services. Consumer offerings include Visa credit cards (Classic, Gold, Business), multiple deposit account types (Certificate of Deposit, Chequing, Savings with variants like Jackpot, Junior Savers, Money Market, Golden Grand), and loan products (Residential and Low Income Mortgages, Home Equity, Vehicle, Personal Secured, and Unsecured loans). Commercial services encompass Term Loans, Commercial Mortgages, Working Capital, Revolving Lines of Credit, Overdrafts, Bonds & Guarantees, Letters of Credit, and Loan Syndication. Additional services include foreign exchange (Wire Transfers, Drafts, Foreign Currency Accounts in USD/EUR/GBP/CAD), 24-hour ATM services, CitizensAlerts, Western Union money transfers, Point-of-Sale terminals for merchants, Night Depository, Payroll Services, and Safety Deposit Box rental. Security features include 3D Secure for online transactions and the Citizens Token App for two-factor authentication.

Differentiator

Problem solved

Functional benefit

Brands

• CitizensOnline: Online banking platform for personal and corporate customers
• Citizens Token App
• CitizensAlerts
• Visa Credit Cards

Products and services

• Savings Accounts
• Current Accounts
• Fixed Deposit Accounts
• Personal Loans
• Auto Loans
• Mortgage Loans
• Commercial Loans
• Credit Cards (MasterCard)
• Credit Cards (Visa)
• Letters of Credit
• POS Terminals
• Payroll Services
• Foreign Currency Exchange
• Western Union Money Transfer
• Online Banking
• Mobile Banking

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability2 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Western UnioncoreChannel Partner/ Reseller/ DistributorCitizens Bank Guyana Inc. operates as a sub-agent of Western Union Services, enabling customers to send and receive money internationally at any of the bank's branches across Guyana.
• VisacoreTechnology or IntegrationCitizens Bank issues Visa-branded debit and credit cards (Visa Classic, Visa Gold, Visa Business) that are accepted globally at merchants and ATMs bearing the Visa logo. The bank also implements Visa Secure (3D Secure) for enhanced online transaction security.
• BNY Mellon (New York)supportingOthersBNY Mellon serves as the intermediary bank for USD wire transfers from Citizens Bank Guyana, with routing number 21000018 and SWIFT code IRVTUS3N at their New York office (225 Liberty Street, NY 10286).
• Crown Agents Bank Limited (UK)supportingOthersCrown Agents Bank Limited serves as the correspondent bank for GBP and EUR wire transfers, located at St Nicholas House, St Nicholas Road, Sutton, Surrey SM1 1 EI, UK with SWIFT code CRASGB2L.

Scale indicators3 records

Recent moves2 records

Expansion highlights5 records

Direct peers

• Demerara Bank: Demerara Bank is a Guyana-based commercial bank offering deposit products, consumer loans, and business banking services. It competes head-to-head with Citizens Bank for retail and SME customers in Georgetown and surrounding regions.
• Guyana Bank for Trade and Industry (GBTI): GBTI is a long-established Guyanese commercial bank providing deposit accounts, consumer and commercial lending, and trade finance. It directly competes with Citizens Bank across retail and SME segments in the same domestic market.
• Republic Bank (Guyana): Republic Bank operates a commercial banking franchise in Guyana offering retail deposits, consumer loans, mortgages, and commercial banking services. It is the closest direct competitor in Guyana with overlapping consumer and SME product lines.
• Bank of Baroda (Guyana): Bank of Baroda's Guyana branch operates as a commercial bank providing deposits, retail loans, and trade finance. It is a direct competitor in Guyana's commercial banking market, particularly for foreign-currency and trade-related products.

Broad incumbents

• CIBC FirstCaribbean: CIBC FirstCaribbean is a regional commercial bank serving multiple Caribbean territories including retail, corporate, and wealth banking. It competes for cross-border Caribbean customers and corporate clients with Guyana exposure.
• Scotiabank Guyana: Scotiabank's Guyana operations offer a broad suite of retail, commercial, and corporate banking products as part of a global Canadian banking group. It competes with Citizens Bank for SME, retail, and corporate customers but operates with materially larger scale.
• Republic Financial Holdings (Trinidad): Republic Financial Holdings is the parent of Republic Bank and the largest Caribbean banking group, offering retail, commercial, and wealth management across multiple territories. Its scale and product breadth set the competitive benchmark for Caribbean banks like Citizens Bank.

Regional players

• First Citizens Bank (Trinidad & Tobago): First Citizens Bank is a major Trinidad-based commercial bank with retail, corporate, and investment banking services. It is a regional comparable for Caribbean commercial banking scale, governance, and product breadth.
• JMMB Group (Jamaica): JMMB Group operates banking, securities, and remittance businesses across Jamaica and the Caribbean. While primarily Jamaican, it competes in regional retail banking and money services that intersect with Citizens Bank's remittance and consumer product lines.

Emerging players

• Sagicor Bank Jamaica: Sagicor Bank Jamaica offers commercial and retail banking within the broader Sagicor financial group, including consumer loans, deposits, and merchant services. It is comparable as a Caribbean-focused mid-size commercial bank expanding digital capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/citizensbankgy
• LinkedInlinkedin.com/company/citizens-bank-guyana-inc
• Instagraminstagram.com/citizensbankgy

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Bank Guyana