International SOS Japan

What International SOS Japan does

International SOS Japan is the Japanese operating entity of AEA International Holdings. Pte. Ltd, a Singapore-incorporated private holding company, and delivers 24/7 medical and security assistance services to corporate organizations whose employees travel internationally or are posted abroad. The primary buyers are HR, risk management, and security/compliance functions at multinational corporations, large enterprises, and government agencies; the Tokyo Assistance Center anchors Japan-region service delivery inside a global network spanning 90 countries and 1,200+ sites.

The product portfolio is organized around a Workforce Resilience framework with three integrated pillars: (1) round-the-clock assistance that handled 4.3 million incoming calls annually; (2) specialist consulting delivered by safety, medical, logistics, and digital experts (56,000 hours annually, plus 691 emergency evacuation cases); and (3) digital tools comprising the member-exclusive Assistance App, the Risk Map 2026 country-level risk intelligence product, and a free ISO 31030:2021 self-assessment tool. The platform is certified to ISO 9001 (quality), ISO/IEC 27001 (information security), and ISO/IEC 27701 (privacy), and members access services through a dedicated portal at myportal.internationalsos.com.

The business operates on a recurring enterprise membership/subscription model: organizations pay for ongoing access to assistance, consulting, and digital tools. Pricing is not publicly disclosed; prospective clients contact the Tokyo Assistance Center or use an inquiry form. The go-to-market combines enterprise field sales with content marketing, Japanese-language thought leadership, event participation, and free self-assessment tools as top-of-funnel demand generation. No revenue, ARR, headcount trend, or funding data is disclosed; ownership is held by the AEA International Holdings parent with no public listing, ticker, or external investors identified.

Name

International SOS Japan

Legal name

AEA International Holdings. Pte. Ltd

Website

https://internationalsos.co.jp

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

51–100 employees

Short description

International SOS Japan is the Japanese subsidiary of AEA International Holdings, providing 24/7 medical and security assistance, consulting, and digital risk-intelligence tools to corporate clients with traveling or expatriate workforces via an enterprise membership model.

Ownership category

akta.pro rank

Product category

Travel Risk and Security Assistance Services

NAICS

Management Consulting Services (54161), Professional, Scientific, and Technical Services (54), Computer Systems Design and Related Services (5415)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Management Consulting Services (8742)

akta.pro primary industry

Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG)

akta.pro secondary industries

On-Call Security & Safety Monitoring / Alerts (EDAIAMAH), International Crisis Management & Evacuation Services (BPAIAIAK), Emergency Assistance & Medical Evacuation Services (EDAIAMAB), Security Training & Compliance (Guard Training, SOPs, Drills) (BPABAMAN)

Keywords

• Medical assistance services
• Travel security services
• Workforce resilience
• Emergency evacuation services
• Travel risk management

Headquarters

HQ city

Akasaka

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Membership / Subscription Services: International SOS operates on a membership/subscription model, where organizations subscribe for access to 24/7 medical and security assistance, consulting services, and digital tools. Services are accessed via member login and the Assistance App. The membership covers workforce resilience services including health and security assistance, evacuation support, and consulting.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

International SOS Japan delivers 24/7 medical and security assistance, expert consulting, and digital risk intelligence tools to organizations whose employees travel or work abroad. The offering combines round-the-clock assistance (handling 4.3 million annual calls and 691 emergency evacuations), specialist consulting (56,000 hours delivered), and proprietary products including the Risk Map 2026 and a member-only Assistance App, all underpinned by a global network spanning 90 countries and 1,200+ locations.

Product overview

International SOS Japan offers a unified Workforce Resilience platform combining 24/7 health and security assistance services, expert consulting, and digital tools. The core offering includes round-the-clock assistance handling 4.3M+ annual calls, specialist consulting for organizational safety, and proprietary products such as the Risk Map 2026 for global risk intelligence and a member-only Assistance App. The ecosystem is underpinned by a global network spanning 90 countries with 1,200+ locations, supported by ISO 31030 self-assessment tools. The portfolio is modular — organizations can access the core assistance platform, layer on consulting engagements, and supplement with the digital products (Risk Map, App, Newsletter) as needed.

Differentiator

Problem solved

Functional benefit

Products and services

• Workforce Resilience A comprehensive suite of health and security services designed to support organizations in protecting their workforce globally, encompassing 24/7 assistance, consulting, and digital tools. Targeted at HR, risk management, and security/compliance departments of multinational corporations, large enterprises, and government agencies with traveling or expatriate employees.
• 24/7 Health and Security Assistance Round-the-clock assistance services providing medical and security support to employees worldwide, handling 4,300,000+ annual incoming calls and 691 emergency evacuations. Delivered to enterprise members via the global assistance center network.
• Consulting Services Expert consulting services delivered by safety, medical, logistics, and digital specialists to help organizations achieve sustainable business operations. Includes 56,000 hours of security and medical consulting annually.
• Risk Map 2026 (Risk Outlook 2026) Annual risk intelligence product providing country-level global risk mapping and assessment for business travel and workforce safety. Used by organizations to understand travel and assignment risks across geographies.

Quantifiable outcome

• 691 emergency evacuation cases handled (medical and security)
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Riskline: Riskline is a Denmark-based travel risk intelligence provider delivering country-level risk assessments, alerts, and analytics to corporate travel and security teams. It overlaps with International SOS's Risk Outlook/Risk Map product line and increasingly competes for the same risk-intelligence line item in enterprise budgets.
• Everbridge Risk Intelligence (formerly iJET / WorldAware): Everbridge Risk Intelligence combines iJET and WorldAware assets to deliver travel risk management, mass notification, and crisis-management software. It competes with International SOS on the digital-tools layer (alerts, monitoring, member-facing apps) rather than physical evacuation delivery.
• Anvil Group: Anvil Group is a UK-based travel risk management provider offering duty-of-care technology, tracking, and assistance coordination for corporate clients. It is a comparable emerging peer in the integrated travel-risk platform category, competing primarily on digital tooling rather than physical service delivery.

Direct peers

• Crisis24 / GardaWorld: Crisis24 (a GardaWorld company) is a direct global competitor offering integrated security assistance, intelligence, medical evacuation, and crisis management for corporate and government clients. It competes head-to-head with International SOS for the same duty-of-care enterprise wallet and similar multinational customer base.
• Healix International: Healix is a UK-headquartered provider of international medical and security assistance, medical evacuation, and occupational health services. It is a directly comparable peer in the travel-risk assistance subscription category, serving similar multinational and government clients.
• Control Risks: Control Risks is a global specialist risk consultancy providing security advisory, crisis response, evacuation support, and travel risk services to multinational corporations. It overlaps materially with International SOS's consulting and crisis-management offerings and targets the same enterprise risk-management buyer.
• Global Rescue: Global Rescue provides worldwide emergency evacuation, medical advisory, security, and travel risk services via a membership model. It competes directly with International SOS in the emergency-assistance and evacuation segment and serves a comparable corporate/expatriate client base.

Regional players

• SOS International: SOS International is a Nordic-region assistance provider offering roadside, medical, travel, and security assistance primarily across Scandinavia and Europe. It is a regional peer in the emergency-assistance category, with overlapping capabilities but limited Japan presence.

Broad incumbents

• International SOS (global parent organization): International SOS (the global AEA International Holdings organization) is the parent and direct competitor to the Japan entity. As the broader incumbent, it operates the same 90-country/1,200+ site platform and competes with regional subsidiaries of itself and other global assistance providers for enterprise contracts.
• Tokio Marine (Travel Insurance & Assistance): Tokio Marine, one of Japan's largest insurance groups, bundles travel insurance with medical and security assistance services for Japanese outbound travelers and corporate clients. As a domestic incumbent, it represents a key local competitive threat on price and Japanese-language service expectations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/IntlSOS
• YouTubeyoutube.com/user/intlsos
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/international-sos
• Instagraminstagram.com/intlsos

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about International SOS Japan