TIM Business

What TIM Business does

TIM Business is the B2B commercial brand and division of Telecom Italia S.p.A. (Gruppo TIM), the incumbent Italian telecommunications operator publicly listed on the Milan Stock Exchange under ticker TIM. The unit serves four customer segments in Italy: Partite IVA (freelancers and sole proprietors), PMI (small and medium enterprises), Grandi Aziende (large enterprises), and Pubblica Amministrazione (public administration). The product portfolio is structured as a connectivity platform extended by modular digital services: fixed-line internet (TIM Full Fibra FTTH up to 2.5 Gbps, TIM FWA 5G up to 300 Mbps), mobile plans (TIM 5G Power Premium+ with 100 GB in 5G ULTRA), the TIM UNICA Business fixed-mobile bundle, cloud PBX (TIM Ufficio Ovunque Sei), Italian-sovereign cloud (TIM Cloud Open, Data Space Easy), Google Workspace distribution, a four-tier cybersecurity suite (TIM Protezione Digitale, SOS Cyber, Cybersecurity Training, Risposta Attacchi Cyber), and digital marketing tools (Jooice, Movylo, TIM SMS Professional). Ancillary revenue comes from device sales and operating lease of Apple iPhone 17 Pro and Samsung Galaxy S26 Ultra handsets bundled with Kasko All Risk insurance.

Underlying technology leverages TIM Group's national telecom infrastructure—Italy's largest fiber and 5G network, recognized by Opensignal as #1 for network quality—plus in-country data centers for the TIM Cloud Open service. The business model is predominantly recurring monthly subscriptions (connectivity, cloud, security, marketing tools) with one-time device sales; add-ons are sold as modular subscriptions. GTM is multi-channel: direct website with online-only promotional pricing, dedicated phone sales (191 for professionals, 800.191.101 for companies, 800.583.911 for new activations), physical TIM retail stores, authorized business partner agents, and the TIM BUSINESS mobile app + Area Clienti web portal for self-service. Distribution is exclusively domestic (Italy).

Operationally, TIM Business functions as the SME and professional-facing retail brand within the broader TIM Group, complementary to TIM Enterprise (large enterprise/PA) and TIM Consumer. The company has no independent funding history, M&A activity, or leadership disclosures separate from its parent. The near-term commercial strategy visible in 2025 is concentrated on bundling (TIM UNICA), expanding the cloud and cybersecurity stack via the MIMIT voucher program, and using device operating lease to drive multi-line stickiness among Italian SMEs and freelancers.

Name

TIM Business

Legal name

Telecom Italia S.p.A.

Website

https://timbusiness.it

Company type

Public

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

TIM Business is the B2B division of Telecom Italia S.p.A., providing fixed, mobile, cloud, cybersecurity, and digital marketing services to Italian freelancers, SMEs, large enterprises, and public administration.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wireless Telecommunications Carriers (except Satellite) (517112), All Other Telecommunications (517810)

SIC

Radiotelephone Communications (4812), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Industrial/OT Private Connectivity (Factory, Mining, Ports) (HDAIAGAD)

Keywords

• Business telecommunications services
• Fiber internet connectivity
• Mobile broadband plans
• Cloud computing services
• Cybersecurity solutions

Headquarters

HQ city

Milano

HQ country

Italy

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Fixed Line Services: Monthly subscription services for fiber, ADSL, and FWA internet connections with voice services. Includes TIM Full Fibra, TIM Super, Premium Business, and TIM FWA offerings with various speed tiers and bundled services.
2. Mobile Services: Monthly subscriptions for SIM cards with data (Giga) and voice minutes. Includes 5G Power Premium+, TIM Unica Business, and data-only plans with various data allowances.
3. Device Sales: Smartphone sales including Apple iPhone and Samsung Galaxy devices, available via upfront purchase or monthly installment plans. iPhone 17 Pro from €39/month, Samsung Galaxy S26 Ultra from €40.20/month.
4. Digital Solutions / Cloud & Security: Additional services including Google Workspace, Data Space Easy, Jooice digital marketing, Movylo, TIM SMS Professional, and cybersecurity solutions sold as add-on subscriptions.
5. Operating Lease (Noleggio Operativo): Equipment rental services for smartphones and devices with 100% deductible monthly fees and included Kasko All Risk protection.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

TIM Business is the business division of Telecom Italia (Gruppo TIM) that sells fixed and mobile telecommunications, cloud computing, IT security, and digital marketing solutions to Italian professionals, SMEs, large enterprises, and public administration. The core offering pairs fiber (FTTH, FTTC), fixed wireless access (FWA 5G), and 5G mobile connectivity with modular add-ons covering Italian-hosted cloud storage, cybersecurity, virtual PBX, digital marketing tools, and smartphone leasing with insurance.

Product overview

TIM Business is the business division of Telecom Italia (Gruppo TIM) serving professionals, freelancers (Partite IVA), small and medium enterprises (PMI), large enterprises, and public administration. The product portfolio is a platform-plus-modules architecture centered on telecommunications services: fixed internet (TIM Full Fibra, TIM FWA 5G, TIM Start FWA 5G), mobile plans (TIM 5G Power Premium+, TIM 5G Power Dati), and the TIM UNICA Business bundle for combined fixed+mobile. This connectivity layer is then extended through modular add-ons in Digital Solutions covering: Collaboration & Cloud (TIM Cloud Open, Data Space Easy, Google Workspace), Security (TIM Protezione Digitale, TIM Cybersecurity Training, TIM Risposta Attacchi Cyber, TIM SOS Cyber), Digital Marketing (Jooice, Movylo, TIM Sms Professional, Everyone), and Advanced Connections (TIM Ufficio Ovunque Sei cloud PBX, Uania, Assistente Virtuale AI, Pronto Numero Verde). Ancillary services include smartphone sales/rentals with Kasko All Risk insurance, the TIM BUSINESS mobile app for line management, and Angie virtual assistant for customer support. The offering emphasizes 100% Italian cloud infrastructure and integration with third-party tools like Google Workspace.

Differentiator

Problem solved

Functional benefit

Products and services

• TIM Full Fibra High-speed fiber-to-the-home (FTTH) internet service for Italian businesses (Partite IVA, PMI, Grandi Aziende) offering connections up to 2.5 Gbps, includes TIM HUB Pro Wi-Fi 7 modem, static IP, unlimited national calls, and 24/7 specialized assistance. Promotional online price €24.90/month versus €34.90/month standard.
• TIM FWA 5G Fixed Wireless Access internet service for areas without fiber coverage, offering up to 300 Mbps with unlimited national calls, TIM SOS Cyber protection, antenna and router with installation included. €29.90/month after 3 free months.
• TIM 5G Power Premium+ Premium 5G mobile plan for business customers bundling 100 Giga in 5G ULTRA across Italy and Europe, priority navigation, unlimited minutes, and free TIM Guardian (online promo). €13.99/month online with no activation cost; €60 discount on contract when renting a smartphone.
• TIM UNICA Business Combined fixed-and-mobile bundle offering discounts on new fiber and 5G lines, 100 minutes/month from Italy to worldwide on mobile, and unified billing. Promotional price €34.89/month.
• TIM Cloud Open 100% Italian cloud infrastructure for businesses, hosting applications and data in national data centers for data sovereignty. From €5/month plus VAT.
• Data Space Easy Cloud file storage service for businesses, hosting files in Italian data centers via a simple mobile app. €5/month.
• Google Workspace via TIM Google Workspace productivity suite enhanced with AI capabilities (Gmail, Docs, Drive, Meet, Calendar), distributed by TIM Business at €6.80/month via Google's partnership.
• TIM Protezione Digitale Digital protection service for businesses covering devices, email, and cloud applications against malware and cyber attacks. Priced per user per month.
• TIM Risposta Attacchi Cyber Expert cyber-attack response service providing immediate expert reaction to security incidents. €110/month in priority mode.
• TIM Ufficio Ovunque Sei Cloud-based virtual switchboard (PBX) for businesses to manage business calls and phone numbers from any smartphone or device. €10/month with free activation.
• Assistente Virtuale AI-powered virtual assistant for businesses providing zero-wait, no-miss-call customer contact with €45 one-time setup and €25/month ongoing.
• Smartphone sales (Apple and Samsung) TIM Business retails Apple iPhones (including iPhone 17 Pro and iPhone 17 Pro Max) and Samsung Galaxy devices (including Galaxy S26 Ultra) via upfront purchase or 36-month operating lease with included Kasko All Risk protection. iPhone 17 Pro from €39/month rental, Galaxy S26 Ultra from €40.20/month rental.
• Kasko All Risk (device insurance) Comprehensive insurance coverage bundled with smartphone rentals and purchases, covering accidental damage, theft, and loss with included all-risk protection.

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• Google (Google Workspace)coreTechnology or IntegrationTIM Business offers Google Workspace to business customers through a partnership with Google. Google Workspace provides productivity applications enhanced with AI capabilities, including Gmail, Docs, Drive, Meet, and Calendar. TIM bundles and distributes Google Workspace as part of its digital solutions portfolio for businesses.
• Apple (iPhone devices)coreTechnology or IntegrationTIM Business sells Apple iPhone devices including iPhone 17 Pro, iPhone 17 Pro Max, and iPhone 17e. iPhones are available for purchase or via operating lease (noleggio operativo) with 100% deductible monthly fees and included Kasko All Risk protection.
• Samsung (Galaxy devices)coreTechnology or IntegrationTIM Business offers Samsung Galaxy devices including Galaxy S26 Ultra. Devices are available via purchase or operating lease with Kasko All Risk protection included.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Vodafone Italia: Direct competitor in the Italian mobile and fixed telecom market, offering comparable B2B services across consumer, SME, and enterprise segments with similar bundled fixed+mobile propositions.
• WindTre: Major Italian mobile operator formed from the Wind and 3 Italia merger, with significant enterprise offerings. Direct competitor in mobile services and increasingly in converged fixed-mobile propositions.
• Fastweb: Italian telecom operator specializing in fixed broadband and B2B services, now owned by Swisscom. Direct competitor in fiber and enterprise connectivity with strong cloud and ICT services portfolio.

Broad incumbents

• Verizon Business: Enterprise arm of Verizon, one of the largest US telcos. Comparable in providing integrated fixed, mobile, cloud, and security services to enterprise and public sector customers, with similar managed services portfolio depth.
• Orange Business: Enterprise arm of Orange Group, one of Europe's largest telcos. Comparable in providing integrated fixed, mobile, cloud, and cybersecurity services to business customers across multiple European markets.
• Telefonica: Spanish incumbent telco with similar European incumbent profile. Comparable in integrated telecom services, B2B focus, infrastructure-led strategy, and exposure to mature European markets under regulatory scrutiny.
• Deutsche Telekom: Parent of T-Mobile and Europe's largest telco by revenue. Comparable in scale, integrated fixed-mobile operations, and B2B digital services portfolio including cloud, IoT, and cybersecurity offerings.
• BT Group: UK incumbent telco with significant enterprise/B2B services including BT Business. Comparable in providing integrated fixed, mobile, cloud, and security services to enterprise customers in a mature European market.

Regional players

• Swisscom: Swiss incumbent telco and parent of Fastweb. Comparable national telco profile with similar integrated services portfolio, though operating primarily in a different geography (Switzerland vs Italy).

Emerging players

• Iliad Italia: French challenger that entered Italy in 2018 and has driven significant price compression in the mobile market. Competes primarily in mobile with growing B2B ambitions and a disruptive low-cost positioning.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLEHvG0moB2arcAoi1DnfZtjJZm9JmMJa4
• Xx.com/timbusiness
• Facebookfacebook.com/TimBusinessOfficial

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TIM Business