Elazığ Belediyesi

What Elazığ Belediyesi does

Elazığ Belediyesi is the municipal government authority of Elazığ Province in Turkey's Eastern Anatolia Region, serving approximately 360,000+ residents under Turkish Municipal Law (5393 sayılı Belediye Kanunu) and oversight of the Ministry of Interior. The municipality delivers the full spectrum of mandated public services including water and sewerage infrastructure, public transportation via the Elz-Kart system, 24/7 fire and emergency response, urban planning and construction permitting, property tax administration, cemetery management across 20+ locations covering over 2 million m², waste collection, parks and green space management, disaster coordination, and cultural and social programming. Governance is led by Mayor Şahin Şerifoğulları, first elected March 31, 2019 and re-elected March 31, 2024 for a second four-year term, supported by four Vice Mayors and approximately 30 departmental directors.

The municipality operates a multi-channel digital service platform anchored by the e-Belediye online portal (ebelediye.elazig.bel.tr), integrated with the national e-Devlet gateway, plus supplementary systems including E-İmar (GIS zoning portal), a real-time bus tracking service (Otobüsüm Nerede), a cemetery information system, live city cameras covering Harput and major public spaces, a 360° virtual city tour, and a dedicated disaster management portal. Physical service delivery is supported by a central headquarters, five district collection offices, multiple departmental facilities, and a Cip Sera flower production greenhouse. Revenue is generated through property taxes (residential 1‰, commercial 2‰), water and sewerage fees, transportation fares, marriage ceremony fees (2,042 TL–17,642 TL depending on timing), cemetery plot allocations (2,600 TL for companion graves), construction and zoning permits, business operating licenses, and central government budget allocations. The organization holds ISO 9001, ISO 14001, and OHSAS 18001 certifications with TURKAK accreditation and complies with Turkish KVKK data protection law.

Commercially, Elazığ Belediyesi is structurally insulated from competition by its statutory monopoly over municipal services within city boundaries, but is also constrained from geographic expansion. Recent strategic emphasis has centered on smart-city digitization (live cameras, bus tracking, e-Belediye portal), social municipality programs (Halk Ekmek affordable bread, EBEGEM vocational training including free AI literacy courses), and major infrastructure delivery (Hazardağlı Kavşak intersection completed August 2025, ongoing urban transformation and wastewater treatment projects). The customer base is the entire resident population of Elazığ, with no churn risk and no customer acquisition cost, but revenue is fully dependent on local economic activity and central government transfers.

Name

Elazığ Belediyesi

Legal name

Elazığ Belediyesi

Website

https://elazig.bel.tr

Company type

Public

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Elazığ Belediyesi is the municipal government of Elazığ Province, Turkey, delivering statutory public services — water, transport, fire, urban planning, cemeteries, culture — to approximately 360,000+ residents through integrated digital e-government and physical service channels under Mayor Şahin Şerifoğulları.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512), Fire Protection (92216), Emergency and Other Relief Services (624230)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950), Transportation Services (4700)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Emergency Management & Disaster Response (EOC, Civil Defense) (BPAIAGAE), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

Keywords

• Municipal services
• Urban planning
• Public transportation
• E-government services
• Waste management

Headquarters

HQ city

Elazig

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Tax (Emlak Vergisi): Municipal property taxes levied on residential (1‰), commercial (2‰), land (3‰), and agricultural (1‰) properties, collected in two installments.
2. Water and Sewerage Fees: Water supply and sewage services with associated connection and usage fees.
3. Marriage/Civil Ceremony Fees: Fees for official marriage ceremonies: 2,042 TL during office hours, 14,042 TL for special ceremonies on weekends/after 5pm, 17,642 TL on official holidays.
4. Cemetery Services: Grave space allocation fees (2,600 TL for companion graves), free services for initial burials.
5. Transportation Fees: Public bus services with fare collection through Elz-Kart system.
6. Construction and Zoning Permits: Fees for building permits, occupancy certificates, and zoning services.
7. Business Operating Licenses: Fees for commercial establishment operating permits.
8. Government Allocations: Central government budget allocations and shared revenue transfers.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Elazığ Belediyesi is the municipal government of Elazığ, Turkey, providing statutory local-government services to all residents including water and sewerage, public bus transportation (Elz-Kart), property tax administration, urban planning and construction permits, 24/7 fire and emergency response, cemetery and funeral services, parks and urban greenery, waste collection, cultural events, and social/educational programs. Service delivery is supported by a digital infrastructure comprising the e-Belediye citizen portal, E-İmar GIS, real-time bus tracking, a citywide live camera network, a cemetery information system, a disaster management portal, and a WhatsApp/call-center citizen hotline.

Product overview

Elazığ Belediyesi operates as a municipal government providing a broad portfolio of digital e-services, physical civic infrastructure, and community programs. The digital portfolio is centered on the e-Belediye (e-Municipality) platform, which integrates citizen-facing online services including debt inquiry and payment, real-time bus tracking (Otobüsüm Nerede via ElazığKart), a Beyaz Masa (White Desk) complaint and request portal, E-İmar GIS services, a digital library (Hiperkitap), a cemetery information system, pharmacy locator, live city cameras, and e-Devlet integration. Supporting digital channels include a 360-degree virtual city tour (built by PanoraTurk.com), a disaster management portal (afet.elazig.bel.tr), and various web-based information portals. The municipality also operates physical civic services including Bünyamin Eroğlu Kültür ve Kongre Merkezi and Ahmet Tevfik Ozan Fuar ve Kongre Merkezi, EBEGEM (Elazığ Belediyesi Ekonomi Geliştirme ve Eğitim Merkezi) for vocational training and Yaz Okulu (Summer School), firefighting (İtfaiye Müdürlüğü), Cip Sera flower production, cemeteries (Mezarlıklar Müdürlüğü), public transportation (Ulaşım Hizmetleri Müdürlüğü), and event programming through the Kültür, Sanat ve Sosyal İşler Müdürlüğü.

Differentiator

Problem solved

Functional benefit

Products and services

• e-Belediye Citizen Portal Self-service digital platform providing citizens online access to debt inquiry and payment, Beyaz Masa complaint/information requests, tender notices, council decisions, E-İmar GIS, cemetery information, pharmacy locator, weather information, pet adoption, and e-Devlet gateway integration.
• Elz-Kart Public Transportation Service Public bus transportation service across Elazığ, with fare collection through the Elz-Kart smart card and accompanying real-time 'Where's My Bus' tracking capability accessible via web and mobile.
• Fire Department (İtfaiye Müdürlüğü) 24/7 firefighting and emergency response including fire suppression, traffic accident intervention, human and animal rescue, natural disaster response, water and ladder vehicle services, business premises fire safety inspections, and citizen fire-safety training.
• Cemetery Services (Mezarlıklar Müdürlüğü) Cemetery and funeral management across 20+ sites covering over 2 million square meters; services include grave digging and preparation, landscaping, grave-space allocation (companion graves 2,600 TL), initial burial at no charge, and an online cemetery information system for record lookup.
• Water and Sewerage Service (Su ve Kanalizasyon Müdürlüğü) Municipal water supply and sewage management, billed through recurring fees and connection/usage charges, paid through Tahsilat offices and the e-Belediye portal.
• EBEGEM (Elazığ Belediyesi Ekonomi Geliştirme ve Eğitim Merkezi) Municipal adult and youth education center offering recurring courses in English, computer skills, robotics coding, chess, drama, painting, and musical instruments (keman, gitar, bağlama, piyano, kanun, ud, cümbüş, ritim, ney), plus free AI training courses under the Yaz Okulu.
• Halk Ekmek (Public Bread) Social municipality project providing affordable bread to citizens as part of Elazığ Belediyesi's social-municipality vision.
• Bünyamin Eroğlu Kültür ve Kongre Merkezi Major cultural and congress center operated by Elazığ Belediyesi, hosting concerts, tribute events, municipal ceremonies, and cultural programs for residents.
• Ahmet Tevfik Ozan Fuar ve Kongre Merkezi Municipal fair and congress center used for panels, Ramazan activities, and ceremonies; also serves as the marriage registration office for civil ceremonies.
• Marriage Registration and Ceremony Service Official civil marriage ceremony service with three fee tiers: indoor during office hours (2,042 TL), special ceremonies on weekends/after 5 PM (14,042 TL), and on official holidays (17,642 TL); inter-city marriage permit at 960 TL.
• Cip Sera (Municipal Flower Nursery) Municipal flower production greenhouse that grows seasonal flowers from seed, used to landscape Elazığ's parks, medians, and public green spaces.
• Disaster Management Portal (Afet Yönetimi) Dedicated platform for disaster preparedness, emergency coordination, and disaster-related citizen information services in Elazığ.
• E-İmar GIS Planning Portal Digital zoning and planning information system on the municipal GIS portal providing parcel-level urban planning information to citizens and construction applicants.
• Hazardağlı Kavşak Projesi (Intersection Project) Modern intersection with smart traffic management systems and updated road geometry at Hazardağlı, Elazığ, jointly implemented with the General Directorate of Highways to reduce traffic density and improve driving safety.

Quantifiable outcome

• Fire Department responded to 2,455 emergency events in first half of 2026
• +3 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered core, moderate and minor.

• T.C. Cumhurbaşkanlığı (Presidency of Turkey)coreOthersCentral government oversight and policy coordination for municipal administration.
• T.C. İçişleri Bakanlığı (Ministry of Interior)coreOthersGovernment ministry responsible for local government administration, security coordination, and emergency management oversight.
• Türkiye Belediyeler Birliği (Union of Municipalities of Turkey)coreOthersNational association of municipalities providing peer support, best practice sharing, and collective representation.
• T.C. Elazığ Valiliği (Elazığ Provincial Governorate)coreOthersProvincial government coordination and administrative liaison for regional services.
• Fırat Üniversitesi (Fırat University)moderateStrategic or Co-development PartnerElazığ's major state university. Municipal museum (Arkeoloji ve Etnografya Müzesi) is located within university campus. Potential collaboration on cultural and educational programs.
• İçişleri Bakanlığı Sivil Toplumla İlişkiler Genel Müdürlüğü (Ministry of Interior General Directorate of Civil Society Relations)moderateGTM or Marketing PartnerJoint organization of 'Bağımlılıkla Mücadelede Medyanın Rolü' (The Role of Media in Addiction Struggle) panel with support from Anadolu Yayıncılar Derneği and Türkiye Basın Federasyonu.
• Anadolu Yayıncılar Derneği (Anatolian Publishers Association)minorGTM or Marketing PartnerPartner in organizing media and addiction awareness panel discussions.
• Türkiye Basın Federasyonu (Turkish Press Federation)minorGTM or Marketing PartnerPartner in organizing media and addiction awareness panel discussions. President Sinan Burhan serves as MHA General Editor.
• Tarım ve Kırsal Kalkınmayı Destekleme Kurumu (TKDK - Agricultural and Rural Development Support Institution)moderateStrategic or Co-development PartnerCooperation on rural development projects including the PUMREP (Public and Municipal Renewable Energy Project) for solar energy facility development.
• Elazığ İl Kültür ve Turizm Müdürlüğü (Elazığ Provincial Culture and Tourism Directorate)moderateStrategic or Co-development PartnerCollaboration on cultural heritage preservation, museum management, and tourism promotion activities for historical sites including Harput.
• Karayolları Genel Müdürlüğü (General Directorate of Highways)moderateStrategic or Co-development PartnerJoint implementation of Hazardağlı Kavşak intersection project with coordinated infrastructure work.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Diyarbakır Büyükşehir Belediyesi: Southeastern Anatolia metropolitan municipality providing standard municipal services (water, transit, fire, urban planning) with similar historical/cultural heritage tourism focus. Directly comparable governance and scale.
• Malatya Büyükşehir Belediyesi: Neighboring Eastern Anatolia metropolitan municipality facing similar seismic risk profile and demographic dynamics. Provides directly comparable municipal services and e-government platform to Elazığ citizens.
• Gaziantep Büyükşehir Belediyesi: Southeastern Anatolia metropolitan municipality of similar scale to Elazığ with comparable municipal functions, disaster management needs, and e-government services. Operates under identical legal framework with same revenue model.
• Konya Büyükşehir Belediyesi: Large Central Anatolia metropolitan municipality with parallel municipal service offerings (utilities, public transit, fire, urban transformation) and established e-Belediye portal. Comparable governance structure under Turkish Municipal Law 5393.
• Sivas Belediyesi: Inland Anatolian provincial municipality of comparable population size and economic structure. Operates similar municipal service portfolio under same Turkish municipal law - a relevant peer for service delivery benchmarking.
• Kayseri Büyükşehir Belediyesi: Mid-sized Turkish metropolitan municipality serving a comparable Anatolian city. Operates same municipal service portfolio (water, transit, fire, cemeteries, urban planning) with similar e-government platform and revenue model - the closest demographic and economic peer to Elazığ.

Others

• Türkiye Belediyeler Birliği: National Union of Municipalities of Turkey - the umbrella organization of which Elazığ Belediyesi is a member. Provides peer benchmarking, best practice sharing, and collective representation across all Turkish municipalities.
• e-Devlet (Türkiye Cumhuriyeti e-Devlet Portalı): National e-Government gateway that Elazığ Belediyesi integrates with for citizen services. Operates as an enabling platform rather than direct competitor, but sets the integration standards and citizen expectations that Elazığ's e-Belediye portal must meet.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Elazığ Belediyesi