Turnbull Cook

What Turnbull Cook does

Turnbull Cook is a Melbourne-based strata management firm founded in the 1960s, providing owners corporation management services to residential, tower, retail, and industrial properties across Victoria, Australia. The company serves owners corporations, committees, individual lot owners, tenants, and investors through dedicated specialist teams covering maintenance, insurance, finance, debt recovery, and tower-specific management. Turnbull Cook is headquartered at Level 6, 3 Bowen Crescent, Melbourne, and operates as a privately held company with no disclosed parent entity, institutional funding, or public listing.

The company's service offering is built around its proprietary TCME mobile application and SMATA-powered web portal, which provide clients 24/7 access to financial information, maintenance requests, repair quotes, and building reports. The technology ecosystem is augmented by online tiered-pricing ordering for Owners Corporation Certificates and Company Disclosure Statements (Standard / Urgent / Priority turnaround tiers), a Keyzee-integrated online platform for ordering and paying for restricted keys, fobs, swipes, and remotes, and DEFT-powered automatic allocation of levy payments. Real-time financial transparency is delivered through strata-specific accounting software with live reporting and daily bank reconciliation.

Turnbull Cook generates revenue primarily through recurring strata management fees paid by owners corporations (typically levied quarterly on lot owners), supplemented by transactional fees from OC Certificates (~$183-$329 per certificate depending on turnaround), Company Disclosure Statements (~$275-$565), and key/fob orders processed via Keyzee. The company employs a consultative, relationship-driven go-to-market motion combining direct outreach, website inquiries (Request a Management Proposal CTA), and referrals, with some client relationships spanning over 50 years. Distribution operates through direct engagement with owners corporations and committees, supported by channel partnerships with Coverforce (insurance brokerage), Keyzee (key/access device ordering), and SMATA (portal technology).

Name

Turnbull Cook

Legal name

Turnbull Cook

Website

https://turnbullcook.com.au

Company type

Private

Founded year

1960

Operating status

Operating

Headcount range

11–50 employees

Short description

Turnbull Cook is a Melbourne-based strata management firm founded in the 1960s, serving owners corporations across Victoria in residential, tower, retail, and industrial properties through dedicated specialist teams and a proprietary TCME digital portal ecosystem.

Ownership category

akta.pro rank

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Strata/Owners Corporation Management Fees: Turnbull Cook earns revenue by providing professional strata management and owners corporation management services to property owners across Victoria. Fees are levied by owners corporations on lot owners (typically quarterly) to fund administrative, maintenance, and sinking fund expenses. The manager is appointed by and accountable to the owners corporation committee.
2. OC Certificate & Company Disclosure Statement Fees: Turnbull Cook charges fixed fees for issuing Owners Corporation Certificates and Company Disclosure Statements required during property sales and refinancing. Pricing is tiered by turnaround time: Standard ($183.13 / $275.00), Urgent ($274.70 / $485.00), Priority ($329.60 / $565.00). Additional certificates available at incremental cost.
3. Key, Fob & Remote Ordering (via Keyzee Partnership): Turnbull Cook facilitates orders for restricted keys, fobs, swipes, and remotes through its Keyzee partnership. The process includes upfront payment via Keyzee's secure online payment system, with processing and delivery handled by Keyzee.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Turnbull Cook provides professional strata and owners corporation management services to residential, commercial, industrial, and tower properties across Melbourne and Victoria. Core offerings include ongoing strata administration, proactive maintenance coordination, real-time financial reporting with daily bank reconciliation, insurance broking support via Coverforce, debt recovery, and transactional services such as OC Certificate and Company Disclosure Statement issuance. The firm supplements its services with a proprietary TCME mobile app and an SMATA-powered client web portal for 24/7 self-service.

Product overview

Turnbull Cook offers a unified strata management platform with specialist teams for residential, tower, and retail/industrial properties. The core offering is comprehensive strata management services supplemented by technology-enabled tools including the custom TCME mobile app and web portal for 24/7 access to property data, financial reporting, and maintenance requests. Additional services include OC certificate ordering, key/fob ordering via Keyzee integration, maintenance services, insurance support, and debt recovery. The company operates primarily in Victoria, Australia, serving clients since the 1960s.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Some clients have maintained a continuous 50+ year relationship with Turnbull Cook, demonstrating exceptional retention.
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• CoverforcecoreChannel Partner/ Reseller/ DistributorTurnbull Cook partners with Coverforce, one of Australia's largest insurance brokers, to source competitive strata insurance quotes from an approved panel of quality strata insurers. Coverforce assists in obtaining annual policy comparisons, managing claims, and providing expert recommendations on the best value cover for each owners corporation. This is a core operational partnership supporting Turnbull Cook's extensive insurance support service offering.
• KeyzeecoreTechnology or IntegrationTurnbull Cook partners with Keyzee to provide a simplified online process for ordering and paying for restricted keys, fobs, swipes, and remotes for managed properties. The Keyzee platform handles address lookup, order processing, secure online payment, and delivery tracking. Turnbull Cook as Owners Corporation Managers approves orders before processing. This partnership streamlines a common administrative task for lot owners, tenants, and managing agents.
• SMATAcoreTechnology or IntegrationTurnbull Cook utilizes the SMATA platform to power its client portal and online maintenance request system. Clients use the SMATA-powered portal to login, request repairs, report maintenance issues, and access building information. This technology partnership enables Turnbull Cook's digital service delivery model.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Turnbull Cook