CISSS de l'Outaouais

What CISSS de l'Outaouais does

Santé Québec Outaouais (formerly CISSS de l'Outaouais) is the integrated public health and social services institution responsible for delivering the full continuum of care to the population of the Outaouais region in western Quebec. Established in 2015 as part of the Quebec government's health system reform and rebranded under the harmonized "Santé Québec" identity on June 15, 2026, the organization operates as the sole government-designated provider of publicly funded health and social services within its territory. Its service portfolio spans primary care delivered through a network of more than 20 CLSCs (Centres locaux de services communautaires), hospital care across three main facilities (Gatineau, Hull, and Maniwaki) plus the future Centre hospitalier affilié universitaire (CHAU), mental health and addiction services, home support and caregiver programs, public health campaigns, Indigenous health services, refugee health assessment, and homeless outreach programs such as IMAGES and the P.A.R.C. web platform.

The underlying technology stack is anchored in public-health service-delivery infrastructure rather than proprietary product development: a regional telehealth service (Télésanté) integrated with the provincial platform, the P.A.R.C. web-based resource navigator, BIM-driven Integrated Design Process (PCI) tooling for the CHAU construction project, and standard electronic health record operations supporting 811 Info-Santé, 811 Info-Social, and direct clinical workflows. The CHAU project itself, a 600-bed university-affiliated hospital on a 172,650 square meter Asticou site in Gatineau, is the largest active healthcare infrastructure undertaking in the region, planned to serve approximately 696,309 visits per year with a projected 5,000 staff and 400 volunteers, and is delivered in partnership with McGill University's Campus Outaouais for academic teaching and research.

The organization operates as a government state entity under the authority of Quebec's Ministère de la Santé et des Services Sociaux (MSSS), with no commercial revenue model: services are provided free at point of care to all Quebec residents covered by the Régie de l'assurance maladie du Québec (RAMQ), and operating funding flows entirely from the provincial budget. Customer segments are defined by population need rather than market segmentation and include the general population, seniors and individuals with loss of autonomy, family caregivers, Indigenous communities (Kitigan Zibi, Lac-Rapide), refugees and asylum seekers, homeless and at-risk populations, and mental health and addiction clients. Distribution is achieved through the CLSC network, hospital facilities, the 811 health line, telehealth, mobile and community outreach, and contractual relationships with four Domestic Help Social Economy Businesses (DHSEBs) that deliver home-support services across regional territories.

Name

CISSS de l'Outaouais

Legal name

CISSS de l'Outaouais

Website

https://cisss-outaouais.gouv.qc.ca

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Santé Québec Outaouais (formerly CISSS de l'Outaouais) is the publicly funded, government-designated integrated health and social services institution serving the entire Outaouais region of Quebec through hospitals, more than 20 CLSCs, telehealth, and community programs.

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

Ambulatory Health Care Services (621), Outpatient Care Centers (6214), Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Skilled Nursing Care Facilities (8051), Services-Social Services (8300)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Refugee & Immigrant Support Services (BPAGAEAI), Outpatient Substance Use Disorder (SUD) Treatment Programs (HLAFABAD)

Keywords

• Public healthcare services
• Community health services
• Hospital and emergency care
• Home care support
• Social services network

Headquarters

HQ city

Gatineau

HQ country

Canada

HQ region

North America

Offices25 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Government Healthcare Funding: Santé Québec Outaouais is a public healthcare institution funded entirely by the Government of Quebec through the Ministère de la santé et des services sociaux (MSSS). Services are provided free of charge to residents covered by the Régie de l'assurance maladie du Québec (RAMQ). No commercial revenue streams.

Go-to-market motion2 records

Distribution channels7 records

Marketing channels5 records

Core offering

Santé Québec Outaouais (formerly CISSS de l'Outaouais) is a public integrated health and social services centre that delivers publicly funded healthcare to the population of the Outaouais region of Quebec. It operates a network of CLSCs, hospitals, and community-based programs offering primary care, hospital and emergency services, mental health and addiction support, home care, public health, and specialized outreach programs for Indigenous, refugee, and homeless populations, all free at point of care under RAMQ.

Product overview

Santé Québec Outaouais (formerly CISSS de l'Outaouais) operates as an integrated healthcare and social services network providing comprehensive services across the Outaouais region. The organization offers a multi-layered portfolio of services centered on CLSC (local community health centers) providing primary care, vaccinations, blood tests, and mental health services; Télésanté for remote healthcare delivery; and the future Centre hospitalier affilié universitaire (CHAU), a 600-bed university-affiliated hospital currently under development at the Asticou site in Gatineau. Additional services include home care support (SAD) with equipment loans, day hospitals and day centres for seniors, caregiver support programs, and specialized platforms like P.A.R.C. for housing instability support and IMAGES for homeless outreach. The network serves urban areas (Gatineau, Hull) and rural territories (Vallée-de-la-Gatineau, Papineau, Collines, Pontiac) through approximately 20 CLSC locations.

Differentiator

Problem solved

Functional benefit

Products and services

• CLSC (Centre local de services communautaires) Network Over 20 local community health centres across urban and rural Outaouais delivering primary care, vaccinations, blood tests, mental health support, home care, and social services to Quebec residents.
• Télésanté (Telehealth) Remote healthcare delivery service using technological tools to provide access to specialized expertise and reduce patient travel, integrated with the provincial Telesante Quebec platform.
• Centre hospitalier affilié universitaire (CHAU) Future 600-bed university-affiliated hospital on the Asticou site in Gatineau to serve as a center of excellence for the Outaouais region, featuring modern, eco-responsible facilities and designed with BIM-based integrated design processes.
• P.A.R.C. (Pour un accès régional coordonné) Regional coordinated access web platform connecting people experiencing residential instability with appropriate community resources across the Outaouais region.
• IMAGES (Interventions pour mieux agir en exclusion sociale) Assessment and intervention service promoting integration of homeless people into the community, providing clinical support and connecting clients with appropriate resources.
• Equipment Loan Program Home health care equipment lending program enabling users to borrow essential items for daily living activities, including wheelchairs, walkers, bath stools, and hospital beds based on assessed eligibility.
• Home Care Support Services (SAD) Comprehensive in-home support services enabling people to continue living at home safely, including psychosocial support, rehabilitation, nutrition, home help, nursing care, palliative care, and caregiver support.
• Day Hospital Outpatient services for seniors with geriatric profiles providing interdisciplinary rehabilitation, medical assessments, and continence programs to support independent living at home.
• Day Centres Therapeutic activity centers for seniors experiencing loss of independence, offering cognitive and physical activities, social interaction, and respite for family caregivers.
• Proche Aidance (Caregiver Support) Caregiver recognition and support program offering respite services, psychosocial support, information, training, and domestic living assistance to persons providing care to family members or loved ones.
• Local Points of Service Preventive care facilities offering vaccinations, screening tests, blood sample collection, and health assessments at multiple locations across the Outaouais region including Gatineau, Aylmer, and surrounding areas.

Quantifiable outcome

• 696,309 annual visits at the CHAU facility (projected)
• +4 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Université McGill (McGill University)coreStrategic or Co-development PartnerMcGill University provides medical education through Campus Outaouais. Medical students participate in discovery tours to the region, supporting physician recruitment efforts. The CHAU operates as a Centre hospitalier affilié universitaire with academic teaching and research missions.
• Kitigan Zibi Health and Social Services CentrecoreStrategic or Co-development PartnerDedicated health and social services center for the Kitigan Zibi First Nations community. Santé Québec Outaouais supports development of service corridors between organizations and culturally safe practices.
• Lac-Rapide / Kitiganik Health & Wellness CentrecoreStrategic or Co-development PartnerHealth and wellness center serving the Lac-Rapide First Nations community within the Parc de la Vérendrye area.
• Maniwaki Native Friendship CentrecoreStrategic or Co-development PartnerUrban Indigenous services in Maniwaki providing support to Indigenous populations living in urban areas of Vallée-de-la-Gatineau. Also operates a satellite point of service in Gatineau.
• City of GatineaucoreStrategic or Co-development PartnerMunicipal partner in the IMAGES homeless intervention program and broader community health initiatives.
• Gatineau Police and Fire DepartmentsminorStrategic or Co-development PartnerPartners in the IMAGES homeless intervention program, collaborating on outreach to homeless and at-risk individuals.
• Regional Community Organizations (Outaouais)coreStrategic or Co-development PartnerMultiple community organizations collaborate with Santé Québec Outaouais on homeless services (IMAGES program), community health, and social integration initiatives.
• Mont d'OrminorChannel Partner/ Reseller/ DistributorDomestic help social economy business (DHSEB) serving the Pontiac territory, providing home help services under agreement with Santé Québec Outaouais.
• Coopérative de solidarité en aide domestique de la Vallée-de-la-GatineauminorChannel Partner/ Reseller/ DistributorSocial economy cooperative providing home help services in the Vallée-de-la-Gatineau territory under agreement with Santé Québec Outaouais.
• Remue-ménage de l'OutaouaisminorChannel Partner/ Reseller/ DistributorSocial economy business providing home help services in the Gatineau territory and part of Des Collines under agreement with Santé Québec Outaouais.
• Coop des 1001 corvéesminorChannel Partner/ Reseller/ DistributorSocial economy cooperative providing home help services primarily in the Papineau area, especially the Petite-Nation sector, under agreement with Santé Québec Outaouais.
• Société québécoise des infrastructures (SQI)coreStrategic or Co-development PartnerThe SQI collaborates with the Direction de projet du nouvel hôpital (DPNH) on the CHAU infrastructure project, supporting the Integrated Design Process (PCI) for hospital planning.
• International Hospital Partners (Quebec, Ontario, France, Switzerland, Belgium)minorStrategic or Co-development PartnerCHAU project team visited multiple hospitals in Quebec (Hôpital Maisonneuve-Rosemont, CRIC Hôtel-Dieu de Lévis), Ontario (Humber River Hospital), France (Centre hospitalier Édouard Herriot), Switzerland (CHUVE), and Belgium (Centre hospitalier Az Zeno) to study best practices for the new CHAU design.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• CIUSSS du Saguenay–Lac-Saint-Jean: Regional Quebec integrated health network with similar urban-rural CLSC distribution and acute hospital network, offering a benchmark for non-montréal regional CIUSSS operations.
• CIUSSS de la Capitale-Nationale: Quebec CIUSSS serving the Quebec City region with multiple hospitals, CLSCs, CHSLDs, and university-affiliated teaching missions. Directly comparable in scope, MSSS funding, and integrated service delivery.
• CIUSSS de l'Ouest-de-l'Île-de-Montréal: Quebec CIUSSS covering western Montreal with McGill-affiliated teaching hospitals (e.g., St. Mary's). Comparable academic-affiliated integrated health network with similar CHAU-like academic hospital positioning.
• CIUSSS du Centre-Sud-de-l'Île-de-Montréal: Another Quebec integrated health and social services centre (CISSS/CIUSSS family) operating hospitals, CLSCs, and long-term care under MSSS oversight. Closest structural peer in terms of governance, funding model, and service mix.
• CIUSSS du Nord-de-l'Île-de-Montréal: Northern Montreal CIUSSS with academic hospital (Sacré-Cœur) and CLSC network. Directly comparable Quebec integrated health and social services structure with university teaching hospital component.

Broad incumbents

• Alberta Health Services (AHS): Canada's largest fully-integrated provincial health system, operating hospitals, continuing care, EMS, and public health across Alberta. Larger-scale analog demonstrating the scope potential of an integrated public delivery model.
• Vancouver Coastal Health: One of British Columbia's five regional health authorities operating hospitals, community health, residential, and public health services. Comparable regional public health authority with academic hospital partnerships (UBC).
• Ontario Health (Health Shared Services Ontario): Provincial health agency overseeing Ontario's 14 Local Health Integration Networks (LHINs) and hospital system. Provides a peer benchmark for provincial-scale health system governance and digital health infrastructure.

Others

• L'Appui pour les proches aidants: Quebec-wide nonprofit funded by MSSS that partners with organizations like Santé Québec Outaouais on caregiver support services (1-855-CRAQUER). Direct ecosystem partner and functional comparator for the caregiver-support service line.

Regional players

• Centre intégré universitaire de santé et de services sociaux (CIUSSS) — Mauricie-et-Centre-du-Québec: Quebec CIUSSS covering the Mauricie and Centre-du-Québec regions with similar MSSS funding and integrated service portfolio including CHSLDs, CLSCs, and hospitals — useful peer for regional demographic and capacity planning comparisons.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/cisssoutaouais
• Facebookfacebook.com/CISSSOUTAOUAIS
• LinkedInlinkedin.com/company/cissso

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CISSS de l'Outaouais