Helpforce
- Company typePrivate
- Founded2017
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
Helpforce firmographics
Firmographics- Name
- Helpforce
- Legal name
- Helpforce
- Website
- https://helpforce.community
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Helpforce industry classification
Industry- Product category
- Healthcare Volunteering Services
- NAICS
- Social Assistance (624), Individual and Family Services (6241)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)
- akta.pro secondary industry
- Volunteer & Companion Support Services (Hospice Volunteer Programs) (HSABAFAO)
Keywords
Where Helpforce is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Helpforce business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Charitable funding and grants: Helpforce operates as a charity funded by NHS England, charitable trusts (including National Lottery), ICSs, NHS trusts, and other health and care organisations. Services are provided to healthcare partners often at no direct financial cost thanks to generous funders.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels13 records
Helpforce product offering
Product offeringCore offering
Helpforce is a UK charity that partners with NHS trusts, hospices, Integrated Care Systems, and community health organisations to develop, evaluate, and scale high-impact volunteering services. It delivers bespoke volunteering programmes through an "Adopt and Adapt" methodology, evaluates impact using its "Insight and Impact" team and a Define, Design, Collect and Evaluate framework, and runs the Volunteer to Career workforce pathway alongside the Helpforce Network peer community.
Product overview
Helpforce is a UK-based charity focused exclusively on encouraging high-impact volunteering in healthcare. The organisation operates as a consulting and partnership-based service rather than a software product company. Its portfolio consists of specialist services including: Developing Volunteering Services (using an Adopt and Adapt methodology), Evaluating Volunteering Services through its Insight and Impact (I&I) team, the Helpforce Network (a free online peer community), the Back to Health Framework (guiding volunteering services across Waiting Well, Getting Well, Recovering Well, and Living Well stages), the Volunteer to Career Programme (workforce development through volunteering), and the ICS Back to Health Programme (Lottery-funded integrated care system work). These services are delivered through direct partnerships with NHS trusts, hospices, and community organisations rather than a software platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Developing Volunteering Services Expert support to develop volunteering services that help solve organisational challenges and reduce operational pressures for NHS trusts, hospices, and community health organisations, using an Adopt and Adapt methodology.
- Evaluating Volunteering Services (Insight and Impact) Comprehensive evaluation service to measure the impact of volunteering on patients, staff, volunteers, and organisations, using the Define, Design, Collect and Evaluate framework and custom online data collection tools.
- Volunteer to Career Programme A workforce development programme that allows people to explore a career in health and care while volunteering, helping organisations build their workforce through a structured pathway (with 55% of VtC volunteers progressing to healthcare careers, education, or training).
- Helpforce Network A free online peer community for professionals from statutory and voluntary sector organisations with an interest in volunteering in health and care, enabling knowledge sharing, peer support, and access to practical resources.
- Back to Health Framework A structured approach to establishing volunteering services across the patient journey: Waiting Well (pre-appointment), Getting Well (hospital), Recovering Well (post-discharge), and Living Well (community).
- ICS Back to Health Programme A Lottery-funded programme working with Integrated Care Systems to improve thousands of people's healthcare across the NHS and in local communities through volunteering, including community-based support services in areas such as North West London and Gloucestershire.
Quantifiable outcome
- 91% of staff agree volunteer support improves the quality of service they can provide
- +11 more outcomes
Companies that use Helpforce
Customer profileNamed customers20 records
Segments5 records
Ideal customer profiles4 records
Helpforce technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Helpforce partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- Hospice UKcoreHospice UK is a key partner in developing volunteering services across hospice settings. Helpforce works with hospices to establish and evaluate volunteering programmes that support hospice operations and create potential workforce pipelines.
- One GloucestershirecoreIntegrated Care System partnership focused on developing integrated volunteering pathways across health and community services in Gloucestershire.
- Cornwall ICBcoreIntegrated Care Board partnership developing community health volunteering initiatives across Cornwall, including programmes in rural communities like Millbrook and the Rame Peninsula.
- Kingston and Richmond NHS Foundation TrustcoreLong-standing partnership focused on falls prevention service design and implementation. Helpforce expertise supported design of volunteer-led service that meets local community needs.
- Chelsea and Westminster Hospital NHS Foundation TrustcorePartnership to develop well-established volunteering offers within hospitals, integrating volunteers within clinical teams and focusing on improving patient flow through the hospitals.
- Friends of Moorfields Eye HospitalcorePartnership supporting Volunteer to Career programme that opens healthcare career opportunities to people with no prior experience.
- George Eliot Hospital NHS TrustcorePioneering partnership implementing the Back to Health Pathway with integrated volunteering services across hospital and community, impacting strategic priorities like reducing DNAs and health inequalities.
- NHS Healthcare Improvement ScotlandcorePartnership with NHS Healthcare Improvement Scotland for evaluation of discharge support volunteering pilots, working with Janice Malone as Volunteering Programme Manager.
- North West London ICB (Brent and Hillingdon)coreICB partnership for National Lottery ICS Programme implementing waiting well calls and community-based support services in North West London.
Scale indicators17 records
Recent moves6 records
Expansion highlights6 records
Helpforce competitors and assessment
Company assessmentDirect peers
- Hospice UK: National charity for hospice and palliative care in the UK and an active Helpforce partner. Highly comparable in mission around hospice volunteer programme development, end-of-life care, and workforce pipeline creation through volunteering.
- Royal Voluntary Service: One of the UK's largest volunteering charities operating in NHS hospitals and communities, with a directly overlapping mission of mobilising volunteers in healthcare settings. Most comparable in scope and beneficiary population to Helpforce, though RVS runs programmes operationally rather than as a consultancy/advisory partner.
- Reach Volunteering: UK charity that matches skilled professionals with voluntary-sector roles, including health and care organisations. Comparable in enabling volunteering capacity in healthcare charities, though focused on skills-based matching rather than end-to-end programme design.
Broad incumbents
- British Red Cross: Large UK health and humanitarian charity that runs significant volunteer-led services in NHS hospitals (e.g., discharge support, patient transport). Comparable as a major operator of health-volunteering programmes, though broader in mission and global in scope.
- Macmillan Cancer Support: Large UK cancer charity that deploys thousands of volunteers across NHS cancer services. Comparable as a large-scale operator of health-volunteer programmes, though focused on a single disease area and a much larger organisation.
- St John Ambulance: Major UK health charity operating volunteer-driven first-aid and community health programmes. Comparable in its use of large volunteer workforces to support NHS and community health outcomes, though primarily focused on first-aid and event medical cover.
- NCVO (National Council for Voluntary Organisations): Umbrella membership body for the UK voluntary sector, providing infrastructure, research, and policy advocacy. Comparable as a sector-support organisation, though its scope is broader than healthcare volunteering alone.
Others
- The King's Fund: Independent health and care policy think tank working closely with NHS leaders and ICSs. Comparable as an influential voice shaping NHS workforce and volunteering strategy, but operates through research/policy rather than programme delivery.
Emerging players
- Point of Care Foundation: UK charity focused on improving patient and staff experience in healthcare, including through volunteer-led programmes. Comparable in NHS-facing patient-experience work, though smaller in scale and with overlapping methodology.
- Together for Short Lives: UK charity for children's palliative care with an established volunteer engagement programme. Comparable in hospice/palliative-care volunteering focus, though narrower in beneficiary population.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Helpforce social profiles
Digital presenceHelpforce financial estimates
Financial estimateRevenue estimate
Valuation estimate
Helpforce leadership team
Management profileNumber of profiles
Profiles3 records
Helpforce funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Helpforce M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Helpforce
What does Helpforce do?
Helpforce is a UK charity that partners with NHS trusts, hospices, Integrated Care Systems, and community health organisations to develop, evaluate, and scale high-impact volunteering services. It delivers bespoke volunteering programmes through an "Adopt and Adapt" methodology, evaluates impact using its "Insight and Impact" team and a Define, Design, Collect and Evaluate framework, and runs the Volunteer to Career workforce pathway alongside the Helpforce Network peer community.
Is Helpforce a public or private company?
Helpforce is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Helpforce founded?
Helpforce was founded in 2017. It employs 11 to 50 people.
Where is Helpforce based?
Helpforce is headquartered in London, United Kingdom, in the Europe region.
How does Helpforce make money?
One revenue line is on record: charitable funding and grants.
Who are Helpforce's main competitors?
Direct peers on record are Hospice UK, Royal Voluntary Service and Reach Volunteering. Broad incumbents are British Red Cross, Macmillan Cancer Support, St John Ambulance and NCVO (National Council for Voluntary Organisations). The King's Fund is listed as an others. Emerging players are Point of Care Foundation and Together for Short Lives.
Does Helpforce have an API?
No public API is recorded for Helpforce.
What industry is Helpforce in?
Helpforce's product category is Healthcare Volunteering Services. Its primary akta.pro industry code is BPAGALAM, Disability Services & Assistive Solutions (Accessibility, Assistive Tech), with a secondary code of HSABAFAO, Volunteer & Companion Support Services (Hospice Volunteer Programs). Its NAICS code is 624 and its SIC code is 8300.