Link Support

What Link Support does

Link Support is a privately held UK care provider, registered in England (company number 3739804), established in 1997 and headquartered at 6 Forest Court, Oaklands Park, Wokingham. The company delivers supported living and community support services to adults and children with learning disabilities — including autism, Asperger's, Down syndrome, acquired brain injuries, and challenging behaviour disorders — across the Berkshire and Surrey regions. Services are provided directly in service users' own homes, ranging from a few hours of daily community support to 24-hour supported living, and cover personal care, medication administration, financial assistance, accompaniment to medical appointments, community participation, and companionship.

The company's core technology is its Positive Behaviour Support (PBS) methodology, delivered through a certified PROACT-SCIPr-UK instructor and aligned to NICE guidance and the PBS Competence Framework. Operations are supported by a three-method quality assurance programme (annual questionnaires, regular communication, and monthly reviews) and a feedback/complaints process acknowledging submissions within three working days. Link Support holds a Care Quality Commission 'Outstanding' overall rating (awarded 12 February 2020) and an 'Outstanding' rating for the 'Care' category, placing it in the top tier of UK regulated care providers.

Link Support operates a direct-to-consumer, referral-based go-to-market model, with enquiries managed by the management team via a website contact form and 24-hour on-call management availability (no call centres). Revenue is generated through professional services fees, funded primarily by local authority social services contracts and individual direct payments; pricing is not publicly disclosed. The company is staffed by a small, stable team led by approximately five long-tenured managers, with no disclosed parent company, external investors, or funding rounds.

Name

Link Support

Legal name

Link Support

Website

https://linksupport.co

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

Link Support is a UK private care provider, founded 1997 and headquartered in Wokingham, delivering supported living and community support services to people with learning disabilities in Berkshire and Surrey using a PROACT-SCIPr-UK-certified Positive Behaviour Support methodology, under a CQC 'Outstanding' rating.

Ownership category

akta.pro rank

Headquarters

HQ city

Wokingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Social Care Services: Revenue generated through providing supported living and community support services to individuals with learning disabilities. Services are tailored and delivered in individuals' own homes, likely funded through local authority social services contracts and direct payments.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Link Support provides supported living (ranging from a few hours to 24-hour care in owner-occupied or secure tenancy accommodation) and community support (short in-home visits) for individuals with learning disabilities, autism, Asperger's, Down syndrome, brain injuries, and challenging behaviour disorders across Berkshire and Surrey. Services include personal care, medication administration, help with domestic chores, financial assistance, accompaniment to medical appointments, community activities, and companionship, all underpinned by certified Positive Behaviour Support (PROACT-SCIPr-UK) methodology and a Quality Assurance Programme.

Product overview

Link Support provides a portfolio of care services centred on Supported Living and Community Support for people with learning disabilities, autism, Asperger's, Down syndrome, brain injuries, and challenging behaviour disorders. The core offering consists of Supported Living (tailored 24-hour or part-time care in accommodation settings) and Community Support (shorter daily visits for more independent individuals). These are complemented by a Positive Behaviour Support methodology using PROACT-SCIPr-UK techniques, a Quality Assurance Programme with questionnaires and reviews, and various care activities including personal care, medication support, financial assistance, and community participation. The company operates a 24-hour management on-call service and does not use call centres.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Living Tailored in-home support care for individuals or groups in owner-occupied accommodation or secure tenancy homes, ranging from a few hours to 24 hours per day. Personalised care plans are developed with all persons important to the individual and monitored regularly. The service is for adults and children with learning disabilities, autism, Asperger's, Down syndrome, brain injuries, and challenging behaviour disorders in Berkshire and Surrey.
• Community Support Short visits within the home of the individual, suited for those who already live a more independent lifestyle but require additional support to conduct daily tasks with ease. Support is tailored to the individual and usually delivered for a few hours per day in Berkshire and Surrey.
• Positive Behaviour Support (PBS) Service A person-centred care methodology using evidence-based techniques including PROACT-SCIPr-UK and NICE guidance to help people with learning disabilities improve quality of life and reduce challenging behaviours. Trained and monitored by Link Support's in-house certified PROACT-SCIPr-UK instructor.

Quantifiable outcome

• Rated 'Outstanding' overall by CQC (February 2020)
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Hft (Home Farm Trust): National UK charity supporting people with learning disabilities through supported living, residential care, and personal assistance services. Directly comparable service portfolio and target population.
• Lifeways: UK-wide provider of supported living and community support for people with learning disabilities, autism, and complex needs. Comparable model with both high-intensity 24-hour packages and shorter community visits.
• Voyage Care: One of the UK's largest providers of supported living and community support services for people with learning disabilities, autism, and complex needs. Directly comparable operating model with in-home support across multiple regions.
• MacIntyre: UK charity providing lifelong learning, supported living, and residential services for people with learning disabilities and autism. Comparable person-centred approach and PBS-aligned methodology.
• Dimensions UK: UK specialist provider of person-centred support for people with learning disabilities and autism, using Positive Behaviour Support approaches. Directly comparable methodology and target cohort.
• Real Life Options: UK-wide supported living and personalisation provider for people with learning disabilities, autism, and complex care needs. Directly comparable in-home service delivery and local authority commissioning model.
• United Response: National UK charity providing supported living, community support, and personal assistance for people with learning disabilities and mental health needs. Comparable service mix and local-authority-funded model.

Broad incumbents

• Mencap: UK's leading learning disability charity, providing a wide range of supported living, housing, and community services. Broader portfolio but serves the same core population as Link Support.
• Community Integrated Care: One of the UK's largest social care charities, offering supported living and community support across learning disabilities, mental health, and older adults. Wider portfolio than Link Support but overlapping core services.

Emerging players

• SeeAbility: UK specialist charity supporting people with learning disabilities, autism, and sight loss through supported living and community services. Comparable specialist niche positioning with strong CQC reputation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/link-support

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Link Support