What International Value Services does

International Value Services (IVS) is a wholly-owned IT services subsidiary of Intesa Sanpaolo Group, headquartered in Zagreb, Croatia, operating as the group's dedicated international banking-IT arm. The company delivers digital transformation, application development, cybersecurity, and IT infrastructure services to the group's international subsidiary banks across 12 countries, with operational offices in Croatia, Serbia, Slovakia, and Italy. Each office houses a specialized competence center: Belgrade focuses on core banking software and ITSM, Bratislava on the Global Security Operations Centre (GSOC) and Credit & Risk applications, and Parma on infrastructure and digital transformation coordination.

IVS has built a proprietary portfolio of banking software products addressing core retail and SME banking, CRM, AML lifecycle management, wealth management, HR performance, cybersecurity, and credit/risk. Flagship offerings include DigiCal (omnichannel web/mobile/branch banking), CR-ISP (CRM with client financial and behavioral analytics), NIC (lifecycle management of BAE Systems' Detica AML platform including WLM, transaction monitoring, transaction filtering, and KYC), Wealth Shaper/WESH (MiFID II-compliant wealth management), GSOC (penetration testing, vulnerability assessment, anti-malware, anti-phishing), and a suite of Credit & Risk tools (CMT, Covenant, ECA, Finevare). The company also provides HR tooling (PAT) and leverages ServiceNow for ITSM and ITOM.

IVS generates revenue through managed services contracts with Intesa Sanpaolo Group entities rather than through external client relationships. The company has no public pricing, no external sales motion, and operates as a captive cost center within the ISP banking-IT function. With 251-500 employees, IVS's financial scale is not publicly disclosed, and its growth and budget are determined by parent-group IT allocation decisions rather than independent commercial dynamics.

Name

International Value Services

Legal name

INTESA SANPAOLO INTERNATIONAL VALUE SERVICES Ltd.

Website

https://internationalvalueservices.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

251–500 employees

Short description

International Value Services is a wholly-owned Intesa Sanpaolo Group subsidiary that provides digital banking transformation, IT infrastructure, cybersecurity, CRM, and credit/risk software to the group's international subsidiary banks across 12 countries from offices in Croatia, Serbia, Slovakia, and Italy.

Ownership category

akta.pro rank

Product category

Banking IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

akta.pro primary industry

Technology, Software & IT Services (FSABACAJ)

akta.pro secondary industry

CRM Managed Services & Support (BPAEAGAD)

Keywords

• Banking IT services
• Digital banking platforms
• Omnichannel banking solutions
• Banking cybersecurity services
• Credit risk management software

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. IT Services for Intesa Sanpaolo Group Banks: IVS provides IT services, software development, and digital transformation solutions to international subsidiary banks within the Intesa Sanpaolo Group. Revenue appears to be generated through service contracts with group entities rather than external client relationships.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

International Value Services is the dedicated IT services arm of Intesa Sanpaolo Group, providing banking software, digital transformation, and managed IT services to the group's international subsidiary banks. Its portfolio includes the proprietary DigiCal omnichannel banking platform, CR-ISP CRM application, Wealth Shaper (WESH) wealth management tool, GSOC cybersecurity operations, Credit & Risk applications (CMT, Covenant, ECA, Finevare), and the NIC anti-money laundering team managing the Detica solution, delivered from offices in Croatia, Serbia, Slovakia, and Italy to support 12 countries.

Product overview

International Value Services provides a comprehensive suite of banking IT solutions under a unified digital transformation framework. The portfolio includes DigiCal as the core omnichannel banking platform, CR-ISP as the proprietary CRM system, NIC for anti-money laundering operations, PAT for HR performance management, and Wealth Shaper (WESH) for wealth management. Additional offerings include GSOC for cybersecurity services and a suite of Credit & Risk applications (CMT, Covenant, ECA, Finevare). These products work together to support digital banking operations across international banks operating in 12 countries within the Intesa Sanpaolo Group.

Differentiator

Problem solved

Functional benefit

Brands

• DigiCal: Omnichannel solution (WEB, Mobile, Branches) for Retail and Business/SMEs providing account management, payments, cards, savings, loans, investments, insurance, digital wallets and more
• CR-ISP
• Wealth Shaper (WESH)
• GSOC
• NIC
• PAT

Products and services

• DigiCal An omnichannel banking solution covering WEB, Mobile, and Branches for Retail and Business/SME segments, linking digital services with physical banking. Provides account management, payments, cards, savings, loans, investments, insurance, digital wallets, and supports fully digitalized paperless selling and onboarding.
• CR-ISP Web-based CRM application supporting daily bank activities in branches and headquarters for Retail and Business markets, providing a unified client financial position, behavioral data, and orchestration of inbound and outbound interactions across integrated channels.
• Wealth Shaper (WESH) Wealth management application enabling customer growth and efficient selling of financial products including time deposits, compliant with MiFID II regulations on investment services and inducements.
• GSOC (Global Security Operations Centre) Dedicated cybersecurity competence center with focus on detection, providing Penetration Testing, Vulnerability Assessment, Anti-Malware, and Anti-Phishing services to the Intesa Sanpaolo Group.
• NIC Anti-Money Laundering Team Dedicated team providing complete lifecycle management of the BAE Systems Applied Intelligence Detica anti-money laundering solution, covering watch list management (WLM), transaction monitoring, transaction filtering, and KYC modules.
• CMT (Collateral Management Tool) Group application for collateral management within the Credit and Risk domain of Intesa Sanpaolo Group subsidiary banks, with services including analysis, architecture, change management, project management, testing, UAT support, deployments, and second-level support.
• Covenant Application for condition assessment of commercial loans or bond issues within the Credit and Risk domain.
• ECA (Electronic Credit Application) Electronic credit application system within the Credit and Risk domain, with associated implementation, integration testing, and support services.
• Finevare Accounting application for calculation of credit provisions and amortized cost within the Credit and Risk domain.
• PAT (Performance Appraisal) Web-based application for managing the appraisal process, supporting HR departments in monitoring workforce performance, evaluating processes, and developing workforce management strategies.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature7 records

Partnerships

One partnership is on record.

• BAE Systems (Detica)strategicTechnology or IntegrationIVS's NIC (Anti-Money Laundering) team provides complete lifecycle management for BAE Systems Applied Intelligence's Detica anti-money laundering solution, including WLM (watch list management), Transaction Monitoring, Transaction Filtering, and KYC modules.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Thought Machine: Cloud-native core banking platform competing to displace legacy bank systems. Comparable to the core banking modernization and channel-modernization work that IVS's Belgrade competence center supports for ISP subsidiary banks.
• Mambu: SaaS banking platform for lending, deposits and digital banking. Comparable to the cloud-style modern banking infrastructure IVS is trying to deliver through DigiCal and supporting applications across ISP's international banks.

Direct peers

• nCino: Cloud banking platform providing unified digital experiences, CRM and credit/risk workflows to financial institutions. Overlaps with IVS's DigiCal (digital banking), CR-ISP (CRM) and credit/risk suite (CMT, Covenant, ECA, Finevare).
• Backbase: Pure-play omnichannel digital banking platform used by retail and SME banks worldwide. Most directly comparable to IVS's flagship DigiCal product, which offers a very similar web/mobile/branch omnichannel proposition for the same retail and business/SME segments.

Broad incumbents

• Temenos: Established global banking software vendor spanning core banking, digital channels, wealth, lending and AML. The breadth — particularly in channels, wealth (WESH analog) and AML (NIC analog) — makes Temenos one of the closest external substitutes to IVS's product suite.
• Tata Consultancy Services (TCS): Global IT services group with one of the largest Banking, Financial Services and Insurance practices, delivering digital, core banking, CRM and cybersecurity services to European banks. Comparable to IVS in scale and scope of banking IT services.
• Capgemini: Global IT services leader with a large Financial Services practice covering digital banking, core banking modernization, cybersecurity and risk/compliance. Comparable to IVS as a delivery partner for European banks undergoing end-to-end transformation.
• Sopra Steria: Large European IT services and software group with a dedicated banking and financial services practice. Comparable to IVS in delivering banking digital transformation, core banking customization and managed services to European banks, including Intesa Sanpaolo's main domestic operations.
• Infosys: Global IT services group with deep banking and financial services domain coverage (Finacle, digital banking, cybersecurity, risk). Comparable to IVS in the breadth of digital banking, compliance and managed services delivered to financial institutions.

Others

• BAE Systems Applied Intelligence: Provider of the Detica anti-money laundering platform that IVS's NIC team operates and supports. Directly comparable as the underlying technology vendor for the AML/KYC stack IVS runs across ISP's international banks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/intesa-sanpaolo-international-value-services

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about International Value Services