Interrelate Family Centres limited

What Interrelate Family Centres limited does

Interrelate Family Centres Limited is an Australian not-for-profit organisation founded in 1926 (originally as the Father and Son Welfare Movement of Australia) that delivers relationship, mental health, and education services. Its operations are structured around six service pillars: Separation Support (mediation, Children's Contact Service, family and domestic violence support), Counselling (individuals, couples, families, young people), Mental Health Support (including the I relate. Health psychology service and Family Mental Health Support Service), Relationship and Sexuality Education (curriculum-aligned primary and secondary school programs), Relationship and Parenting Courses (self-paced and instructor-led, including Circle of Security and Parents not Partners), and First Nations Services (culturally safe support for Aboriginal and Torres Strait Islander communities). Services are delivered through 15 full-service centres across NSW and Queensland, 8 outreach locations in regional NSW, and a national online and telephone channel, reaching approximately 20,932 clients annually through relationship services and 148,107 students and families through school education programs.

The business model is primarily government-funded not-for-profit with fee-for-service supplementation. Direct revenue streams include fee-based counselling ($90/hr full fee, $50 concession), mediation (free first hour for NSW clients then $30/hr per person; $170/hr outside NSW), Children's Contact Service ($50/hr supervised visits, $5 per changeover), and fee-for-service school education programs (no government funding for these). Concession pricing, free first sessions, and free interpreter services (via TIS National) are standard. The organisation is accredited to issue Section 60I certificates for Family Law proceedings and delivers a free National Redress Scheme Support Service. It is celebrating its centenary in 2026 and currently operates no disclosed technology platform beyond standard online delivery and the recently launched Cringe Quest interactive education game.

Name

Interrelate Family Centres limited

Legal name

Interrelate Family Centres Limited

Website

https://interrelate.org.au

Company type

Private

Founded year

1926

Operating status

Operating

Headcount range

101–250 employees

Short description

Interrelate Family Centres Limited is an Australian not-for-profit founded in 1926 delivering counselling, mediation, family dispute resolution, school-based relationship education, and First Nations services across NSW, Victoria, and Queensland via 15 centres, 8 outreach sites, and national online delivery.

Ownership category

akta.pro rank

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices25 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Funding: Primarily government funded not-for-profit organization providing reduced-cost services to clients, particularly in NSW where mediation services are offered at reduced rates due to government funding.
2. Counselling Services: Fee-for-service counselling sessions at $90 per hour (full fee) or $50 concession rate. First session free while availability lasts. Royal Commission Support Service provided free of charge.
3. Children's Contact Service: Supervised visits charged at $50 per hour (Monday-Saturday), with concession pricing from $25 per hour per parent. Changeover service at $5 per parent.
4. Relationships and Sexuality Education Programs: School education programs delivered for fees to schools, with no government funding available for these programs. Relies on fees to deliver services.
5. Mediation Services: Free intake, pre-mediation sessions, and first hour of joint mediation for NSW clients. After first hour, $30/hour per person. Concessions available for people earning under $50,000/year. For clients outside NSW, $170 per hour.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Interrelate Family Centres Limited is a not-for-profit charitable organisation that delivers relationship, counselling, mental health, family dispute resolution (mediation), children's contact, and family and domestic violence support services to individuals, couples, families, and young people across Australia. It also delivers relationship and sexuality education programs in schools and specialised First Nations services, operating physical centres in NSW, Victoria, and Queensland alongside national online and telephone services.

Product overview

Interrelate Family Centres limited is a not-for-profit organisation providing relationship, mental health, and education services across Australia. Founded in 1926 and celebrating 100 years in 2026, the company offers a comprehensive suite of services structured around six core pillars: Separation Support (including mediation, Children's Contact Service, and domestic violence support), Counselling (for individuals, couples, families, and young people), Mental Health Support (including I relate. Health psychology services and Family Mental Health Support Service), Relationship and Sexuality Education (for primary and secondary schools), Relationship and Parenting Courses (self-paced and instructor-led programs including Circle of Security, Building Connections, and Parents not Partners), and First Nations Services (culturally safe support for Aboriginal and Torres Strait Islander communities). Services are delivered in-person at multiple centres across NSW, Victoria, and Queensland, as well as online and via phone, reaching approximately 20,932 clients and 148,107 students and families annually through relationship services and education programs respectively.

Differentiator

Problem solved

Functional benefit

Brands

• Cringe Quest: Free interactive online game for young people aged 8-12 about menstruation education, launched May 28 to coincide with Menstrual Hygiene Day

Products and services

• Counselling for Individuals One-on-one counselling service for individuals experiencing personal, emotional, or relationship issues. Aimed at adults seeking professional support.
• Counselling for Couples Couples counselling service to support partners in addressing relationship challenges, communication breakdowns, and conflict.
• Counselling for Families Family counselling service supporting families to address relational dynamics, conflict, and parenting challenges.
• Counselling for Young People Counselling service tailored for young people to address emotional, social, and mental health concerns.
• Family Dispute Resolution (Mediation) Mediation service for separated couples to resolve family disputes, including property and parenting arrangements, with a free first session offered.
• Children's Contact Service Supervised contact service facilitating safe child contact visits and changeovers for separated families.
• Family and Domestic Violence Support Support service for individuals and families affected by family and domestic violence.
• Mental Health Support (I relate. Health) Psychology and mental health support service delivered under the I relate. Health brand, providing professional mental health care to clients.
• Relationship and Sexuality Education Programs (Schools) Curriculum-aligned relationship and sexuality education programs delivered to primary and secondary schools, reaching students and families.
• Cringe Quest Interactive educational program used as part of relationship and sexuality education delivery for young people.
• Tricky Talks Educational program supporting parent-child conversations about relationships and sexuality.
• Relationship and Parenting Courses Group courses for parents and couples, including Circle of Security, Building Connections, Parents not Partners, and Understanding The Family Dispute Resolution Process.
• First Nations Services Culturally tailored relationship, family, and parenting services for Aboriginal and Torres Strait Islander communities, including the Aboriginal Building Connections course.
• National Redress Scheme Support Service Support service assisting survivors of institutional child sexual abuse in accessing the National Redress Scheme.

Quantifiable outcome

• 20,932 clients served annually through relationship services
• +2 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• TIS NationalsupportingOthersInterpreter services provided through TIS National (Translating and Interpreting Service) for clients requiring language support during appointments. Auslan interpreter options also available.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Market position

Weaknesses5 records

Competitive moat5 records

Customer concentration

• Facebookfacebook.com/Interrelate

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interrelate Family Centres limited