Pacific Indemnity Underwriting Solutions

What Pacific Indemnity Underwriting Solutions does

Pacific Indemnity Underwriting Solutions Pty Ltd is a privately held Australian boutique underwriting agency founded in September 2015, operating under AFSL #480863 (ABN 14 606 511 639) with headquarters in Melbourne and regional offices in Brisbane, Sydney, Perth and Adelaide. The company specialises in professional risk insurance products — Professional Indemnity (covering 400+ professions), Directors & Officers Liability (launched April 2024), Management Liability (launched June 2026), Broadform Public & Products Liability, and specialist sub-products for construction, healthcare (excluding doctors), ICT, multi-media and design & construction — distributed exclusively on a wholesale basis through licensed partner brokers via the Partner Broker Portal at pacindportal.pacificindemnity.com.au, which supports auto-quoting, online binding, instant policy documentation and Certificates of Currency. Underwriting capacity is provided by CGU Australia Pty Ltd (IAG group, rated AA- by S&P), Zurich Australian Insurance Limited (25% co-insurance on PI from December 2019, 100% on standalone GL), Certain Underwriters at Lloyd's (D&O binder from April 2024), and Axa XL (Management Liability from June 2026).

The company's revenue model is a binder-derived commission on gross written premium transacted through its underwriting agency agreements with capacity providers, augmented by intermediary commission paid on issued, renewed and varied policies. Pricing is quote-based and not publicly disclosed; it is generated through the Broker Portal (real-time for 250+ professions, 24-hour SLA on referred quotes) or directly through regional underwriter managers. Reported gross written premium reached AUD 52M on a rolling 12-month basis as of September 2020 (excluding standalone GL), with profitable underwriting results delivered to capacity providers every year since inception. The company is led by Managing Director Edward Rawnsley following the December 2025 retirement of founder Jun Acance, and is supported by a team of senior underwriters with 20-30+ years experience each, drawn from CGU Professional Risks, AIG, Allianz, HIH, Vero, Axa XL and Berkley. Ownership is private and management-led, with no disclosed institutional shareholders or private-equity backing.

Name

Pacific Indemnity Underwriting Solutions

Legal name

Pacific Indemnity Underwriting Solutions Pty Ltd

Website

https://pacificindemnity.com.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Pacific Indemnity Underwriting Solutions is a private Australian boutique underwriting agency that distributes specialist professional risk insurance — Professional Indemnity, D&O, Management Liability and Broadform Liability — exclusively through licensed partner brokers via its online Broker Portal, under capacity from CGU Australia, Zurich, Lloyd's and Axa XL.

Ownership category

akta.pro rank

Product category

Specialty Insurance Underwriting

NAICS

Insurance Carriers (5241), Direct Property and Casualty Insurance Carriers (524126), Direct Title Insurance Carriers (524127)

SIC

Fire, Marine & Casualty Insurance (6331), Insurance Carriers, Nec (6399), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Professional Umbrella / Excess (E&O/D&O Wrap) (FSAJANAH)

akta.pro secondary industries

Specialty Insurance Brokerage (Marine, Aviation, Cyber, Professional Lines) (FSAEADAJ), Excess Casualty (Lead/Umbrella/XS) (FSAJAGAA), Mid-Market Commercial Package (Package Policies) (FSAJAFAB), Large Commercial Package (National Accounts) (FSAJAFAC)

Keywords

• Professional indemnity insurance
• Underwriting agency services
• Directors and officers liability
• Management liability insurance
• Broadform liability cover

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Intermediary commission on issued/renewed/varied policies: Pacific Indemnity Underwriting Solutions Pty Ltd pays remuneration to insurance intermediaries when it issues, renews or varies a policy the intermediary has arranged or referred. The type and amount of remuneration varies and may include commission and other payments; broker-commission-based revenue underwritten via underwriting agency agreements with capacity providers.
2. Underwriting agency fees / binder-derived commission on premium: Underwriting agency/binder-derived income on policies issued on behalf of capacity providers (CGU Australia Pty Ltd, Zurich Australian Insurance Limited, Certain Underwriters at Lloyd's, Axa XL). Premium is held in trust until policy issuance. Co-insurance arrangement with Zurich (25% capacity on PI from 1 December 2019) and standalone General Liability binder with Zurich.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Pacific Indemnity Underwriting Solutions is a wholesale-only Australian underwriting agency that distributes specialist professional risk insurance exclusively through licensed insurance brokers and intermediaries. Its core offerings include Professional Indemnity, Directors & Officers Liability, Management Liability, Broadform Public & Products Liability, and specialist PI sub-products for construction professionals, healthcare, ICT and multi-media, supported by a real-time Partner Broker Portal for online quoting, binding and policy documentation.

Product overview

Pacific Indemnity Underwriting Solutions Pty Ltd offers a specialist portfolio of professional risk and financial lines insurance products, distributed exclusively via licensed insurance brokers through its Partner Broker Portal. The portfolio combines core Professional Indemnity (PI) cover with specialist sub-products for Construction Professionals, Health Care Malpractice (excluding doctors), Information & Communication Technology consultants, Multi-Media Services, and Specific Project Design & Construction (D&C) risks. The financial lines offering comprises standalone Directors & Officers (D&O) Liability and a newly launched Management Liability product for Australian SMEs and mid-market businesses. The suite is completed by Broadform Public & Products Liability, available as both a stand-alone product and packaged with PI for office-based occupations. Insurance capacity is provided by CGU Australia Pty Ltd (CGUA, within IAG), Zurich Australian Insurance Limited, Certain Underwriters at Lloyd's of London, and Axa XL. Pacific Indemnity is a wholesale-only boutique underwriting agency, ABN 14 606 511 639, AFSL # 480863, and does not develop or expose a public developer API.

Differentiator

Problem solved

Functional benefit

Products and services

• Professional Indemnity Insurance A specialist professional indemnity policy covering persons and companies that provide advice or services of a specialised nature, including accounting and financial services professionals, health care professionals and institutions, legal professionals, real estate and property professionals, agricultural, horticultural and veterinary services professionals, education services professionals, insurance services professionals, architectural, engineering and surveying services professionals, information and computer technology professionals, and other professional service professionals. Claims-made basis. Available online for over 400 professions via the broker portal with auto-quote, bind and immediate policy documentation.
• Directors & Officers Liability Insurance Bespoke D&O insurance policy providing an essential shield protecting company leaders against spurious claims and in moments of crisis. Provides both primary and excess policies with side ABC and AB coverage, including Entity Liability, Entity Employment Practices Liability, Crime (including social engineering cover), Statutory Liability and Tax Audit extensions following the June 2025 product expansion. Core D&O limits up to AUD10m. Backed by Certain Underwriters at Lloyd's of London.
• Management Liability Insurance A purpose-built management liability policy for Australian SMEs and mid-market businesses, designed to address the growing gap between traditional management liability policies and today's operating environment, including cyber-triggered claims, social engineering fraud, regulatory investigations and workplace safety exposures. Combines broad traditional management liability protection with extensions for self-reports, raids, pre-claim inquiries, regulatory investigation costs, enforceable undertaking expenses, health and safety investigation costs, and Heavy Vehicle National Law cover. Aggregate limit up to AUD10m, separate limit up to AUD10m per section / AUD20m combined. Crime Loss and Statutory Liability sub-limits up to AUD5m. Backed by AXA XL.
• Broadform Public & Products Liability Stand-alone Broadform Public & Products Liability policy for SME to Mid-Market Australian-domiciled companies (with ability to include US Exports). Appetite spans Agriculture, Food & Beverage, Manufacturing, Wholesale, Retail, Restaurants including franchises, Hotels/motels including function centres, gig economy web/platform-based businesses, Transport & Logistics, Property Owners & Service Providers, and Professional Risks. Also offered packaged with Professional Indemnity for office-based professions. Available online via the broker portal with auto-quote, bind and immediate policy documentation including Certificate of Currency. 100% capacity provided by Zurich Australian Insurance Limited.
• Construction Professionals Professional Indemnity Cover Specialist Professional Indemnity policy tailored for construction professionals such as architects, engineers and surveyors. Covers claims arising from professional services or advice, including legal and other costs incurred in investigating and defending such claims. Targeted at both SME construction professionals (over $5m in fees) and large D&C projects (over $100m turnover). Backed by IAG (CGU Australia Pty Ltd) and Zurich Australian Insurance Limited.
• Health Care Malpractice Cover Specialised professional indemnity policy for health care professionals and institutions (excluding doctors) covering patient damage or injury arising from the provision of health care services, including claims and legal costs incurred in investigating and defending such claims. Includes a dedicated Healthcare & Medical Malpractice Insurance Proposal Form and Nursing Homes Malpractice Proposal Addendum.
• Information & Communication Technology Combined Liability Cover Specialist combined Professional Indemnity and Broadform Liability policy for Information and Communication Technology consultants who provide specialist ICT advice or services. Covers claims arising from breach of professional duty as well as investigation and defence costs.
• Multi-Media Liability Specialist Professional Indemnity cover for Multi-Media Services (including internet and digital publication risks), providing breach of professional duty (for publication content), breach of confidentiality, breach of privacy, defamation and other risks. Automatic extensions include Withdrawal of Content and cover for Misleading and Deceptive Conduct Breaches under the ASIC Act, Competition and Consumer Act, and state Fair Trading Acts.
• Specific Project Design & Construction (D&C) Professional Indemnity Policy Multi-year specific project professional indemnity policy for contractors undertaking large projects, including infrastructure projects, under design and construct contracts. Covers the contractor's PI exposure during the construction period and for a period following completion, irrespective of whether design is performed by external consultants, an internal design department, or a novated design contract.

Quantifiable outcome

• Rolling 12 months Gross Written Premium of AUD 52M (excluding standalone general liability) as at September 2020
• +6 more outcomes

Segments9 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered flagship and core.

• AXA XLflagshipStrategic or Co-development Partner · 2 June 2026Provides world-class security backing for the new Management Liability product (launched June 2026) for Australian SMEs and mid-market. Pacific Indemnity describes the ML product as 'Backed by the world-class security of AXA XL, supported by strong locally regulated paper'.
• PLUS IndemnitycoreOthers · 4 November 2025PLUS Indemnity was rebranded and now operates under Pacific Indemnity Underwriting Solutions Pty Ltd effective Tuesday 4 November 2025. Security remains Certain Underwriters at Lloyd's of London. Portal migrated to Pacific Indemnity Portal with login credentials preserved. Enables access to stand-alone Broadform Public & Products Liability via the Pacific Indemnity portal.
• CGU Australia Pty Ltd (CGUA) [Insurance Australia Group / IAG]flagshipStrategic or Co-development Partner · 1 October 2025Provides underwriting capacity for Pacific Indemnity's Professional Indemnity policies (previously via Insurance Australia Limited). On 1 October 2025 via Scheme Transfer, IAG moved its Intermediated Insurance Australia (IIA) division from IAL to newly authorised CGU Australia Pty Ltd. Provides the bulk of capacity for PI products. Rated AA / Very Strong by S&P.
• Certain Underwriters at Lloyd's of LondonflagshipStrategic or Co-development Partner · 1 April 2024Pacific Indemnity secured a binder through Certain Underwriters at Lloyd's, enabling D&O coverage for clients. Provides capacity for D&O product launch (April 2024) and expanded capacity for Entity Liability, Entity EPL, Crime, Statutory Liability and Tax Audit (June 2025). Previously provided security for PLUS Indemnity (rebranded under Pacific Indemnity 4 November 2025).
• Zurich Australian Insurance LimitedflagshipStrategic or Co-development Partner · 1 December 2019Provides 25% co-insurance capacity for Pacific Indemnity's Professional Indemnity policies (effective 1 December 2019). Also provides 100% capacity for standalone General Liability (Broadform Public & Products Liability) binder since April 2019. Part of the diversification of security offered by Pacific Indemnity to partner brokers, expanding product portfolio to include GL.
• Insurance Australia Limited (IAL) [predecessor of CGU Australia within IAG]flagshipStrategic or Co-development Partner · 1 December 2019Pacific Indemnity Underwriting Solutions Pty Ltd acts on behalf of Insurance Australia Limited ABN 11 000 016 722 (AFSL 227681) following the 1 August 2017 transfer of CGU Insurance Limited's insurance business into IAL. IAL provided the bulk of Professional Indemnity capacity from 2017 until 1 October 2025 when Scheme Transfer moved IIA division to CGU Australia Pty Ltd (CGUA).

Scale indicators6 records

Recent moves11 records

Expansion highlights6 records

Direct peers

• Dual Australia: Dual Australia is a specialist underwriting agency operating in the Australian professional and financial lines market, distributing PI, D&O and related coverages via partner brokers through Lloyd's and other capacity. It is the closest direct peer to Pacific Indemnity given the same specialist-agency model, same broker channel and same product focus.
• Berkley Insurance Australia: Berkley Insurance Australia writes professional indemnity, D&O and management liability in Australia, with multiple former Berkley underwriters now at Pacific Indemnity. Comparable as a specialist financial-lines underwriter targeting SME and mid-market brokers in the same product categories.
• Brooklyn Underwriting (part of Andia): Brooklyn is a long-standing specialist Australian professional indemnity underwriting agency distributed through brokers, with capacity historically provided by Lloyd's. It is directly comparable to Pacific Indemnity in product specialism, broker-only distribution and underwriting-agency structure.

Broad incumbents

• AIG Australia: AIG Australia is a major multi-line carrier with a large Financial Lines division underwriting D&O, PI, Management Liability and related coverages in Australia. It is comparable as an incumbent competitor in the same Australian financial-lines product set, although as a carrier rather than an underwriting agency, and several Pacific Indemnity underwriters are ex-AIG.
• Chubb Insurance Australia: Chubb writes professional indemnity, D&O and management liability for Australian SMEs and mid-market businesses through brokers. Comparable as an incumbent carrier competitor in the same product categories, though at materially larger scale and as a direct carrier rather than an underwriting agency.
• Allianz Australia: Allianz Australia writes professional indemnity, public liability and management liability as a major multi-line carrier through broker distribution. Comparable as an incumbent carrier in the same product set, with former Allianz underwriters (e.g. David Hamilton) joining Pacific Indemnity's team.
• AXA XL Australia: AXA XL provides capacity for Pacific Indemnity's new Management Liability product and is also an established direct writer of professional and financial lines in Australia. Comparable as a tier-1 international capacity provider and broad-incumbent competitor in the same product categories, with the additional connection of being a current Pacific Indemnity capacity partner.
• CGU Insurance (IAG): CGU, within Insurance Australia Group, is both Pacific Indemnity's largest PI capacity provider and historically the dominant Australian professional indemnity underwriter (where founder Jun Acance spent 15+ years). Comparable as the broad incumbent against which Pacific Indemnity directly competes for broker PI flow, with the unusual additional layer of acting as Pacific Indemnity's primary capacity backer.
• Vero (Suncorp): Vero, part of Suncorp, is an established Australian commercial lines carrier writing PI, D&O and management liability via brokers, with former Vero underwriters (e.g. Simone Oakman) now at Pacific Indemnity. Comparable as a broad incumbent in the same broker-distributed professional lines segment.

Others

• Honan Insurance Group: Honan is a large Australian specialist insurance broker focused on professional and financial lines, placing PI, D&O and management liability with multiple underwriters including underwriting agencies. Comparable as a broker counterpart in the same broker-intermediated distribution chain rather than as an underwriting competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pacific-indemnity-underwriting-solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacific Indemnity Underwriting Solutions