Chinese Australian Services Society

What Chinese Australian Services Society does

CASS (Chinese Australian Services Society Co-operative Ltd) is a non-profit community services organization founded on 8 March 1981 in Sydney, Australia, registered as a cooperative limited by guarantee. It provides comprehensive multicultural social and welfare services to culturally and linguistically diverse (CALD) communities — primarily Chinese, Korean, Vietnamese, Indonesian, Malaysian, and Singaporean — across Metropolitan Sydney, Wollongong, and Melbourne. The organization is structured as a parent brand with wholly-owned subsidiary CASS Care Ltd (established 2002) acting as the professional service delivery arm, and sub-brands including CASS Gumnut Early Learning Centres, CASS Chinese School, CASS Academy of Arts, CASS Asquith RACF, CASS Quartz House, and Yagoona Elderly Hostel.

The service portfolio spans three categories: (1) Aged Care — Home Ageing Services, two Residential Aged Care Facilities (Campsie and Asquith, totalling 97+ ensuite rooms plus 11 Independent Living Units), CASS Quartz House, Yagoona Elderly Hostel, and 55 multicultural seniors activity groups engaging 3,800+ seniors; (2) Support Services — Disability Services (including NDIS), Child Care Services, Employment & Training, Settlement & Health navigation, and Mental Health Services including the H-Line Chinese-language non-crisis hotline launched in 2021; (3) Cultural Services — CASS Chinese School across five campuses and CASS Academy of Arts. Services are delivered in English, Chinese, Korean, Vietnamese, and Indonesian through a network of community centres, residential facilities, and partner venues.

The business model is primarily government-funded under Australian aged care, disability, and settlement programs (Commonwealth Home Support Programme, Home Care Packages, NDIS), supplemented by client service fees (often subsidised) and donations via the ATO-approved CASS Charity Trust Fund. Revenue is not publicly disclosed. Operations are supported by 850+ employees and 450+ volunteers serving 8,500+ families weekly. Marketing is conducted through multilingual digital channels (17+ social platforms, 43,500+ followers) and community outreach. The organization holds endorsed Public Benevolent Institution status with the ATO, complies with the 2022 Aged Care Code of Conduct, and has received numerous government and third-sector awards including the 2026 Multicultural Health Medal and ZEST Hall of Fame 2026.

Name

Chinese Australian Services Society

Legal name

Chinese Australian Services Society Co-operative Ltd

Website

https://cass.org.au

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Non-profit community services organization founded in 1981, delivering aged care, disability, child care, settlement, employment, mental health, and cultural services to multicultural CALD communities across Sydney, Wollongong, and Melbourne through 850+ employees and government-funded programs serving 8,500+ families weekly.

Ownership category

akta.pro rank

Product category

Multicultural Community Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Child and Youth Services (624110)

SIC

Services-Social Services (8300), Services-Child Day Care Services (8351), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Educational Services (8200)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Newcomer & Refugee Student Support Programs (EDAJAGAH), Transition & School-Readiness Support for Special Needs Children (HSAAAIAO)

Keywords

• Multicultural community services
• Aged care services
• Disability support services
• Settlement services
• Early childhood education

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government-Funded Social Services: CASS operates primarily as a non-profit community services organization funded through government grants and contracts for aged care, disability services, settlement services, child care, and other social welfare programs. Services are delivered under various government programs including Commonwealth Home Support Programme (CHSP), Home Care Packages (HCP), and NDIS.
2. Client Service Fees: Fees for certain community services and programs, with some services provided at subsidized rates or free to eligible community members.
3. Donations and Fundraising: Charitable donations through the CASS Charity Trust Fund, fundraising events such as the annual charity dinner, and community fundraising activities for disaster relief and community causes.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

CASS provides comprehensive multicultural community and social welfare services to culturally and linguistically diverse (CALD) communities across Metropolitan Sydney, Wollongong, and Melbourne. Core offerings include aged care (home ageing services, two residential aged care facilities, independent living units, and seniors' activity groups), disability services, early childhood education through CASS Gumnut Early Learning Centres, settlement and health navigation, employment and training, and mental health services including the H-Line hotline. Services are delivered in English, Chinese, Korean, Vietnamese, and Indonesian through 850+ staff and 450+ volunteers, and are primarily funded via Australian government programs (CHSP, HCP, NDIS) with supplementary donations through the CASS Charity Trust Fund.

Product overview

CASS (Chinese Australian Services Society) is a community services organization structured as a platform of interconnected services serving multicultural communities across Sydney, Wollongong, and Melbourne. The organization operates primarily through its subsidiary CASS Care Ltd, which delivers professional community and social services. The service portfolio is organized into three main categories: (1) Aged Care Services including Home Ageing Services, two Residential Aged Care Facilities (Campsie and Asquith RACFs), CASS Quartz House independent living units, Yagoona Elderly Hostel, and Seniors' Social Support Groups with 55 activity groups; (2) Support Services including Disability Services, Child Care Services (CASS Gumnut Early Learning Centre brand), Employment & Training, Settlement & Health, and Mental Health Services (including the H-Line hotline); and (3) Cultural Services including CASS Academy of Arts and CASS Chinese School. The organization also operates the CASS Charity Trust Fund for community capacity building. Services are delivered in multiple languages (English, Chinese, Korean, Vietnamese, Indonesian) through a network of centers and community venues.

Differentiator

Problem solved

Functional benefit

Brands

• CASS Chinese School (启思中文学校): Chinese language school established in 1992 teaching Mandarin and simplified Chinese with pinyin, operating across five campuses in Campsie, Hurstville, Kogarah, Connells Point, and Bexley
• CASS Academy of Arts
• CASS Asquith Residential Aged Care Facility
• CASS Gumnut Early Learning Centre

Products and services

• Home Ageing Services In-home support services for elderly multicultural community members delivered under Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP), helping seniors age safely and independently in their own homes across Sydney, Wollongong, and Melbourne.
• Residential Aged Care Multicultural residential aged care providing 24-hour nursing and personal care with culturally appropriate meals, activities, and language support for seniors from Chinese, Korean, Indonesian, Malaysian, Singaporean, Vietnamese, Hong Kong, and Taiwan backgrounds at Campsie RACF and Asquith RACF.
• Disability Services Comprehensive disability support services including accommodation, day programs, and supported independent living for people with disabilities from multicultural backgrounds, delivered under the National Disability Insurance Scheme (NDIS).
• Child Care Services (CASS Gumnut Early Learning Centre) Early childhood education and care services operating under the CASS Gumnut Early Learning Centre brand at Campsie, Hurstville, St Leonards, and other locations, providing long day care, out-of-school-hours, and vacation care for multicultural families.
• Employment and Training Job seeking support, career development, English conversation classes, digital skills training, and job-readiness programs for new migrants and multicultural communities, delivered in partnership with MTC FutureReady and Glw Up Careers.
• Settlement and Health Settlement services, health system navigation, My Aged Care and Centrelink guidance, and community integration support for migrants and new arrivals from CALD backgrounds, delivered through community information sessions in multiple languages.
• Mental Health Services Mental health support including the H-Line non-crisis emotional support hotline in Chinese languages, co-designed multicultural mental health resources (You Are Not Alone), and workshops developed with St Vincent's THIS WAY UP, Mental Health Australia, and R U OK?.
• Seniors' Social Support Groups (Multicultural Seniors Activity Groups) 55 multicultural seniors activity groups operating across Greater Sydney and Wollongong engaging more than 3,800 seniors from Chinese, Korean, Vietnamese, Indonesian, Malaysian, Singaporean, and other communities with active ageing programs.
• CASS Quartz House Independent living units providing seniors with independent accommodation options within the CASS aged care ecosystem, supporting transitions from fully independent to higher-care living.
• Yagoona Elderly Hostel Residential accommodation for elderly community members providing culturally appropriate housing and support services at Yagoona.
• CASS Academy of Arts Cultural arts education program offering classes including ballet, drawing, martial arts, line dancing, and children's creative workshops for multicultural community members.
• CASS Chinese School (啟思中文學校) Community language school established in July 1992 teaching Mandarin and Simplified Chinese with Pinyin, operating across five campuses at Campsie, Hurstville, Kogarah, Connells Point, and Bexley.
• H-Line Non-Crisis Hotline First Chinese-language non-crisis emotional support hotline in New South Wales, providing mental health support and promoting psychological wellbeing for Chinese-speaking community members.
• CASS Asquith Residential Aged Care Facility Multicultural residential aged care facility in Northern Sydney opened in May 2024 with 97 single rooms with private ensuites and 11 Independent Living Units, serving residents from Chinese, Korean, Indonesian, Malaysian, Singaporean, Vietnamese, Hong Kong, and Taiwan backgrounds, representing a $45 million+ investment.

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered minor and core.

• Kowloon Motor Bus (KMB) CompanyminorStrategic or Co-development Partner · 5 December 2023Partnership with Hong Kong's Kowloon Motor Bus Company for installation of Caring Bus Stop Poles at CASS aged care facilities. First pole installed at CASS RACF Campsie in 2023, with second pole unveiled at CASS Asquith RACF in December 2025. The partnership honors cultural heritage and provides nostalgic connection for Hong Kong seniors.
• St Vincent's Hospital THIS WAY UP ProgramcoreStrategic or Co-development PartnerJoint initiative with St Vincent's Hospital's THIS WAY UP program and Mental Health Australia to deliver co-design workshops for mental health resources targeting Chinese-speaking international students. Four workshops held November 2025 - March 2026, developing culturally appropriate mental health materials including conversation starter posters and You Are Not Alone messaging.
• Mental Health AustraliacoreStrategic or Co-development PartnerPartnership with Mental Health Australia in co-design workshops to develop mental health resources for multicultural communities. Collaboration focuses on creating culturally appropriate mental health support materials and promoting mental health awareness in Chinese-speaking communities.
• MTC FutureReadycoreStrategic or Co-development PartnerCollaboration with MTC FutureReady to deliver 12-week courses for Chinese and Vietnamese communities, providing English conversation, digital, and job-readiness skills. Program offers courses across multiple locations including Blacktown, Burwood, Campsie, Gosford, Hornsby, Hurstville, Kogarah, Parramatta, Wollongong, and Fairfield.
• R U OK?coreStrategic or Co-development PartnerPartnership with R U OK? for mental health awareness initiatives in Chinese communities. CASS participated in co-design workshops to create culturally appropriate mental health resources and was invited to the R U OK? press conference in June 2026 to share workshop outcomes and demonstrate community collaboration in expanding multicultural mental health resources.
• City of Parramatta LibrariesminorStrategic or Co-development PartnerPartnership with City of Parramatta Libraries for 'Community Connect' monthly activities program. CASS delivers multicultural community activities including origami, aged care consultations, sugar education talks, and board games at Parramatta Library IDEAS Lab.
• City of Canada Bay CouncilminorGTM or Marketing PartnerCity of Canada Bay Council provides venue support for CASS art programs including calligraphy and watercolor painting classes held at Rhodes Recreation Centre. Partnership enables delivery of cultural and arts activities to multicultural communities.
• Glw Up CareersminorStrategic or Co-development PartnerPartnership with Glw Up Careers to deliver free online employment support courses for new migrants. Program provides practical guidance on job-seeking, improving career competitiveness, English interviews, and job applications in Australia.
• Knox Library (Ngarrgoo)minorStrategic or Co-development PartnerPartnership with Knox Library - Ngarrgoo (Your Library) for My Aged Care consultation sessions. CASS provides free one-on-one guidance on My Aged Care applications in English, Mandarin, and Cantonese at the library location.

Scale indicators8 records

Recent moves12 records

Expansion highlights5 records

Broad incumbents

• Bolton Clarke: One of Australia's largest not-for-profit aged care providers operating residential facilities and home care nationally. Increasingly developing multicultural and bilingual programs that directly overlap with CASS's CALD aged care positioning.
• Uniting NSW.ACT: Large NSW/ACT community services provider offering aged care, disability, child and family services across diverse populations including CALD programs. Overlaps with CASS in residential aged care, home care, and family services but operates at much larger scale.
• BaptistCare: Major Australian not-for-profit aged care and community services provider with growing multicultural program offerings. Competes with CASS for government contracts and increasingly in CALD aged care service delivery.

Direct peers

• Australian Greek Welfare Society: Melbourne-based multicultural community services organisation delivering aged care, disability, settlement, and community programs to the Greek-Australian community. Operates under the same multicultural community services model as CASS but for a different language community.
• Co.As.It. (Italian Australian Welfare Association): Long-established Italian-Australian community services organisation in Victoria and NSW providing aged care, disability, and settlement services under a culturally-specific model. Direct peer operating a similar language-community service model.
• Australian Multicultural Community Services (AMCS): Victorian-based multicultural community services provider offering aged care, disability, and settlement services to CALD communities. Closest comparable peer given its similar bilingual service model and CALD focus in a different state.
• Multicultural Care: NSW-based specialist multicultural aged care and disability provider with bilingual workers and culturally tailored home care services. Directly comparable in the multicultural aged/disability care niche.
• Chinese Community Social Services Centre Inc: Victorian Chinese community services organisation delivering aged care, disability, mental health, and community programs. Highly comparable peer in Chinese-specific service delivery and CALD aged care within a competing metro market.
• Settlement Services International (SSI): NSW-based multicultural and refugee settlement, aged care, disability, and employment services provider. Direct peer in delivering multilingual government-funded services to CALD communities in the same Sydney market.

Regional players

• Multicultural Communities Council of SA: South Australian peak body and service provider for multicultural communities offering settlement, aged care, and community programs. Comparable peer but operating in a different geographic market than CASS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=A3KWnoa9Czw
• Facebookfacebook.com/CASSCare.english
• LinkedInlinkedin.com/company/chinese-australian-services-society

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about Chinese Australian Services Society