Nursing Service HAND & HEART

What Nursing Service HAND & HEART does

Pflegedienst HAND & HERZ GmbH is a privately-held, Bonn-based ambulatory nursing service (ambulanter Pflegedienst) founded in May 2005 and registered as a GmbH at Amtsgericht Bonn under HRB 22835. The company delivers home-based nursing and care services across all districts of Bonn and surrounding areas to elderly, sick, and care-dependent individuals who wish to remain in their own homes. Core service lines cover basic care (Grundpflege) reimbursed under SGB XI, medical treatment care (Behandlungspflege) reimbursed under SGB V, household assistance under BSHG/SGB XII, and specialized intensive care (Intensivpflege) including 1:1, pediatric, and shared-living variants.

Care delivery is organized around the Monika Krohwinkel nursing model and the systematic Fichter & Meier nursing process, supported by a digital care documentation system and a fixed-team Bezugspflege model that ensures the same staff serve the same clients over consecutive days. A 24/7 on-call telephone line staffed by nursing leadership is maintained outside business hours. Operationally, the company is part of the Deutsche Fachpflege nationwide network, which delivers centralized administrative, HR, marketing, and cross-disciplinary care support (intensive, ventilation, pediatric) while the Bonn entity retains local operational autonomy and the existing Pflegedienstleitung structure (currently managing directors Teimuraz Bochua and co-founder Sergei Schainski).

Revenue is generated through reimbursement contracts with all statutory long-term care insurers (Pflegekassen), health insurers (Krankenkassen), and the city of Bonn social welfare office (Sozialhilfeträger), plus entitlement-funded relief (§ 45 SGB XI) and respite (§ 39 SGB XI) services. The pricing model is subscription/recurring in nature, framed by fixed German social-security tariff schedules rather than directly disclosed pricing. Customer acquisition combines direct inquiries (phone, email, web form), referrals from physicians and insurers, organic social media (Facebook, Instagram), email newsletters, and network-driven brand presence; the organization also operates an employee referral program (Mitarbeiter werben Mitarbeiter) for staff recruitment. No public funding rounds, mergers, acquisitions, or geographic expansions are disclosed.

Name

Nursing Service HAND & HEART

Legal name

Pflegedienst HAND & HERZ GmbH

Website

https://handundherz-bonn.de

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Pflegedienst HAND & HERZ GmbH is a privately-held ambulatory homecare nursing service in Bonn, Germany, delivering basic care, medical treatment care, household assistance, and intensive care to elderly and care-dependent clients in their homes under German statutory insurance frameworks.

Ownership category

akta.pro rank

Product category

Ambulatory Home Healthcare Nursing Services

NAICS

Home Health Care Services (62161), Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYHLADAFAA

Medicare-Certified Skilled Home Health Agencies (HHA)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Home Health Care Services (Skilled)

SECONDARYHSABAHAD

High-Acuity 24/7 In-Home Care (Complex Medical/Behavioral Needs)

Home & Personal Services/Elder Care & In-Home Care Services/Live-In & 24/7 In-Home Care

SECONDARYHSABAHAJ

Private Duty 24/7 Nursing (RN/LPN) In-Home Care

Home & Personal Services/Elder Care & In-Home Care Services/Live-In & 24/7 In-Home Care

SECONDARYHSABAFAL

In-Home Hospice Nursing Visits (RN/LPN)

Home & Personal Services/Elder Care & In-Home Care Services/Hospice & Palliative In-Home Care

Keywords

• Ambulatory nursing services
• Home healthcare care
• Basic care services
• Medical treatment care
• Household assistance

Headquarters

HQ city

Bonn

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Statutory Health Insurance Reimbursement (SGB V): Revenue generated through treatment care (Behandlungspflege) services reimbursed by statutory health insurance providers (Krankenkassen) under SGB V. Services include wound care, medication administration, injections, blood pressure monitoring, blood glucose measurement, catheter care, and post-operative care as medically prescribed.
2. Long-Term Care Insurance Reimbursement (SGB XI): Revenue generated through basic care (Grundpflege) services reimbursed by long-term care insurance providers (Pflegekassen) under SGB XI. Includes personal hygiene, mobilization, meals, incontinence care, and household support.
3. Social Welfare / Household Assistance (BSHG/SGB XII): Revenue generated through household assistance services reimbursed by social welfare providers (Sozialhilfeträger) under BSHG/SGB XII.
4. Relief Services (Entlastungsleistungen § 45 SGB XI): Entitlement-funded relief services for caregivers under § 45 SGB XI, providing additional support to family caregivers.
5. Respite Care (Verhinderungspflege § 39 SGB XI): Substitute care services when the primary caregiver is temporarily unable to provide care, funded under § 39 SGB XI.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Pflegedienst HAND & HERZ GmbH operates as an ambulatory homecare nursing service providing Grundpflege (basic care under SGB XI), Behandlungspflege (medical treatment care under SGB V), and Hauswirtschaftliche Hilfe (household assistance under BSHG/SGB XII), plus specialized Intensivpflege, delivered directly to care-dependent clients in their own homes across Bonn and surrounding areas. Care planning, documentation, and on-call coverage (24/7 telephone) underpin the service, with intake visits conducted by the Pflegedienstleitung or deputy to assess needs, advise on care aids, and arrange billing with statutory and long-term care insurers.

Differentiator

Problem solved

Functional benefit

Products and services

• Grundpflege (Basic Care) - SGB XI Basic nursing care services reimbursed under SGB XI, including assistance with washing/bathing, dressing, toileting, incontinence care, meals, mobility, and personal hygiene. Provided to care-dependent individuals in their own homes in Bonn and surrounding areas.
• Behandlungspflege (Medical Treatment Care) - SGB V Doctor-prescribed medical treatment care reimbursed under SGB V, including wound care, medication administration, injections, blood pressure monitoring, blood sugar testing, catheter care, post-operative care, and compression stocking management. Delivered at the client's home by qualified nursing staff.
• Hauswirtschaftliche Hilfe (Household Assistance) - BSHG/SGB XII Domestic help services reimbursed by social welfare providers, including laundry, cleaning, grocery shopping, and household errands to enable care recipients to continue living at home.
• Intensivpflege (Intensive Care) Specialized intensive nursing care services including 1:1 intensive care, pediatric intensive care, and intensive care in shared living arrangements (WG Intensivpflege), delivered in clients' homes and other settings as part of the Deutsche Fachpflege network offering.
• Individuelle Pflegeberatung (Individual Care Consultation) Personalized care consultation covering assessment of care needs, advice on care aids, assistance with applications and forms (e.g., to Pflegekassen and Krankenkassen), and accompaniment to authorities and doctors. Conducted by the Pflegedienstleitung or deputy.
• Relief Services (Entlastungsleistungen § 45 SGB XI) Statutorily funded relief services under § 45 SGB XI providing additional support to family caregivers of care-dependent individuals, supplementing their informal home care.
• Respite Care (Verhinderungspflege § 39 SGB XI) Substitute nursing care funded under § 39 SGB XI, used when the primary family caregiver is temporarily unavailable due to illness, vacation, or other reasons, ensuring continuity of professional care at home.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Deutsche FachpflegecoreStrategic or Co-development PartnerPflegedienst HAND & HERZ GmbH is part of the Deutsche Fachpflege network, a nationwide group of nursing services covering the entire spectrum of care: elderly care, nursing care, intensive care, and ventilation care. The network provides centralized administrative support, access to specialized multidisciplinary teams, and shared best practices. Services are delivered in clients' homes, stationary facilities, shared living communities, day care, and short-term care settings. The partnership enables the company to participate in exchanges with science and policy, leverage digital technologies, and benefit from the experience of a large nationwide organization while maintaining local operational independence.
• Sanitätshaus KislingminorOthersLocal medical supply partner (Sanitätshaus) that supplies care aids and medical equipment to clients of the nursing service as part of holistic client care.
• Charlotten ApothekeminorOthersLocal pharmacy partner that supports the nursing service with medication supply and coordination for home-based clients.
• BPA – Bundesverband privater Anbieter sozialer Dienste e.V.minorOthersThe company is a member of the BPA, the Federal Association of Private Providers of Social Services, Germany's leading industry association for private nursing and care providers. Membership provides access to quality standards, regional quality circles, professional development resources, and industry representation.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Kursana (Dussmann Group): Dussmann Group's care brand operating residential and ambulatory care facilities across Germany. Provides comparable SGB-funded home and care services as part of a broader national portfolio.
• Compassio GmbH & Co. KG: German residential and care operator with growing ambulatory services, competing for Pflegekassen-reimbursed clients and overlapping with HAND & HERZ's elderly home-care segment.
• Helios HomeCare (Helios Kliniken): Hospital-group-owned home care provider leveraging Helios clinical infrastructure to deliver post-acute and ambulatory nursing. Broader and more capitalized than HAND & HERZ but competes in the same SGB V treatment-care segment.
• Alloheim Senioren-Residenzen: Major German care provider primarily focused on residential care but expanding into ambulatory and outpatient services. Competes for the same Pflegekassen-funded client pool as HAND & HERZ across multiple regions.
• Korian Deutschland GmbH: One of Germany's largest care operators with residential, ambulatory, and home care offerings under a national brand. Overlaps with HAND & HERZ in ambulanter Pflegedienst services but at vastly greater scale and with full-service portfolio.

Direct peers

• Bonitas Pflegedienst: German ambulatory and intensive home care operator with shared-accommodation (WG) models and similar SGB V/XI/XII reimbursement structure. Directly comparable in its combination of basic care and high-acuity in-home nursing.
• Deutsche Fachpflege: Parent/sibling nationwide network of ambulatory and intensive nursing services covering elderly care, nursing care, intensive care, and ventilation care. HAND & HERZ is a member entity; service model, regulatory framework, and SGB V/XI/XII reimbursement logic are identical.
• Advita Pflegedienst GmbH: German ambulanter Pflegedienst operating across multiple federal states with a comparable mix of SGB V treatment care, SGB XI basic care, intensive care, and household assistance. Closest scale-and-model analog to HAND & HERZ.
• Pflegedienst Bethel: Ambulatory home care arm of the v. Bodelschwinghsche Stiftung Bethel, offering comparable ambulanter Pflegedienst services (Grundpflege, Behandlungspflege, hauswirtschaftliche Hilfe) under the same SGB framework.
• Renafan GmbH: German provider of ambulatory home care, intensive care (including 1:1 and WG), and household help. Overlapping product mix (Grundpflege, Behandlungspflege, Intensivpflege) under the same SGB framework, serving comparable elderly and care-dependent populations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HandundHerzBonn
• Instagraminstagram.com/hand_und_herz_bonn/?hl=de
• LinkedInlinkedin.com/company/pflegedienst-hand-herz-gmbh-bonn

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nursing Service HAND & HEART