Seoul Labor Center

What Seoul Labor Center does

Seoul Labor Center (서울노동권익센터) is a public non-profit institution established and funded by the Seoul Metropolitan Government in 2015 to promote labor rights and welfare for workers in Seoul. The center provides free labor law counseling, psychological counseling for emotional labor and workplace harassment victims, tax consultation, labor education, workplace safety services, and special health examinations for urban manufacturing workers. It operates 7 mobile worker rest facilities across Seoul, conducts on-site counseling at metro stations during commute hours, and delivers services through in-person, telephone (1661-2020), online, and video channels.

The center coordinates with 8 district labor welfare centers, 25 district labor organizations, and the Seoul Citizens' Honorary Labor Ombudsman to deliver combined labor counseling services. It operates specialized teams including Legal Support, Policy Planning, Policy Research, Education & PR, Labor Hub, Shelter Business, and Legal Education. The center also conducts labor policy research and advocacy, contributing to the establishment of the Seoul Emotional Labor Workers Rights Protection Center and publishing reports on construction workers, delivery workers, freelancers, and apartment security guards.

All services are provided free of charge to Seoul workers and citizens, with no commercial pricing model. Revenue is derived from public funding through Seoul Metropolitan Government. The center serves as a core delivery arm of the city's 'Labor-Respectful Special City Seoul' (노동존중특별시 서울) policy framework, with operational oversight from Seoul's labor policy division.

Name

Seoul Labor Center

Legal name

서울노동권익센터

Website

https://labors.or.kr

Company type

Public

Founded year

2015

Operating status

Operating

Short description

Seoul Labor Center is a publicly funded non-profit organization established by Seoul Metropolitan Government in 2015 to provide free labor rights services, including legal counseling, psychological support, and mobile worker shelters, to Seoul workers and citizens.

Ownership category

akta.pro rank

Product category

Labor Rights Services

NAICS

Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) (92313), Offices of Other Health Practitioners (6213)

SIC

Services-Educational Services (8200), Services-Personal Services (7200)

akta.pro primary industry

Employment & Job Readiness Support Services (BPAGAEAJ)

akta.pro secondary industries

Workforce & Job-Seeker Services (Community-Based) (EDAAAFAM), Harassment Prevention, EEO & Workplace Conduct Compliance (EDABADAE), Occupational Health & Pre-Employment Diagnostic Testing Centers (HLAFAKAM), Occupational Health & Employer Clinic Services (HLAEAAAI)

Keywords

• Labor rights services
• Worker welfare support
• Employment law counseling
• Occupational safety programs
• Psychological counseling services

Headquarters

HQ city

Mapo

HQ country

South Korea

HQ region

Asia

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Public funding (Seoul Metropolitan Government): Seoul Labor Center is a public institution funded by the Seoul Metropolitan Government. It provides free services to workers and citizens. Financial reports are published annually (2023 and 2024 settlement reports referenced on the site).

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Seoul Labor Center is a publicly funded, non-profit organization that provides free labor rights support services to workers and citizens of Seoul. Its core offerings include labor law counseling (in-person, telephone, online, and video), psychological counseling and group healing programs for emotional labor and workplace harassment victims, tax consultation, small business labor management consulting by certified labor attorneys, occupational safety and special health examinations, labor and emotional labor education delivered on-site, and operation of 7 mobile worker rest shelters across Seoul. All services are free of charge to users.

Product overview

Seoul Labor Center operates as a comprehensive labor rights support organization providing free legal consultation, psychological counseling, workplace safety services, and mobile worker shelter facilities. The center's offerings include labor law consultation (in-person, phone, online, and video), 1:1 psychological counseling for emotional labor victims, group healing programs, small business labor management consulting, special health examinations for hazardous workers, and operation of 7 mobile worker shelters across Seoul. The center also conducts extensive research on vulnerable worker populations and publishes policy studies, operating the Seoul Labor Portal as its digital platform. Services target workers across various sectors including construction, delivery/platform workers, freelancers, care workers, and general citizens.

Differentiator

Problem solved

Functional benefit

Products and services

• Free Labor Law Consultation (노동법률상담)
• 1:1 Psychological Counseling (1:1 심리상담)
• Group Healing Program (집단치유 프로그램, 함께하는 마음돌봄 프로그램)
• Tax Consultation (세무 상담)
• Small Business Labor Management Consulting (중소사업장 노무관리 컨설팅)

Quantifiable outcome

• 14,693 labor counseling cases handled in 2018 by the center and its 8 district centers combined
• +1 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Seoul Metropolitan Government (서울특별시)coreStrategic or Co-development PartnerSeoul Labor Center is a public institution established and funded by the Seoul Metropolitan Government as part of the city's labor policy initiative 'Labor-Respectful Special City Seoul' (노동존중특별시 서울). The center operates under Seoul's labor policy framework, coordinating with Seoul's labor department and other city agencies.
• 8 District Labor Welfare Centers (영등포구, 강서구, 강북구, 관악구, 광진구, 구로구, 노원, 도봉구, 마포구, 서대문구, 성동구, 성북구, 영등포구, 용산구, 은평구, 중랑구 노동자종합지원센터/노동복지센터)coreStrategic or Co-development PartnerSeoul Labor Center works in coordination with 8 district-level labor welfare centers and multiple district labor organizations across Seoul's 25 districts. These centers collectively handle labor counseling cases (14,693 cases in 2018).
• Seoul Citizens' Honorary Labor Ombudsman (서울시시민명예노동옴브즈만)coreStrategic or Co-development PartnerThe center works together with the Seoul Citizens' Honorary Labor Ombudsman to provide combined counseling services, contributing to the 14,693 labor counseling cases and 152 rights relief support cases handled in 2018.
• Korean Occupational Safety and Health Agency (한국산업안전보건공단)minorStrategic or Co-development PartnerReferenced in joint campaigns for industrial accident prevention and as a related institution. Collaborates on small business support programs.
• Korea Workers' Compensation and Welfare Service (근로복지공단)minorStrategic or Co-development PartnerListed as a related institution on the center's website footer. Provides workers' compensation and welfare services.
• Seoul Regional Employment and Labor Office (서울지방고용노동청)minorStrategic or Co-development PartnerListed as a related institution. Supervises labor law compliance in Seoul.
• National Labor Relations Commission — Seoul (서울지방노동위원회)minorStrategic or Co-development PartnerListed as a related institution for labor dispute resolution.
• Southwest Seoul Comprehensive Worker Support Center (서남권 서울특별시 노동자종합지원센터)coreStrategic or Co-development PartnerCollaborated on the 'Construction Industry Worker Occupational Safety and Health On-Site Monitoring Report' (2023). Co-published research and conducted joint interviews with 65 construction workers, safety managers, and experts across 12 sessions.
• Seoul Emotional Labor Workers Rights Protection Center (서울시 감정노동 종사자 권리보호센터)coreStrategic or Co-development PartnerSeoul Labor Center's Emotional Labor Protection Team (2015-2017) contributed to the establishment of the dedicated Emotional Labor Rights Protection Center. Research and consulting from the center continues through this partner institution.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Korean Occupational Safety and Health Agency (KOSHA / 한국산업안전보건공단): Public agency focused on industrial accident prevention and worker health management, including special health examinations for hazardous-substance workers — directly comparable to Seoul Labor Center's workplace safety and urban manufacturing health examination services.
• Korea Labor Foundation (한국노동연구원): Public research institute conducting labor market research and policy studies. Comparable to Seoul Labor Center's policy research and consulting function covering vulnerable workers, freelancers, and labor trends.
• Korea Legal Aid Corporation (대한법률구조공단): Public legal aid organization providing free legal counseling and representation to underprivileged citizens. Closely comparable to Seoul Labor Center's labor law consultation, legal support team, and rights protection services.
• Seoul Foundation for Women and Family (서울시여성가족재단): Seoul Metropolitan Government-established public foundation providing social services to vulnerable groups. Operates in the same municipal funding ecosystem and targets overlapping vulnerable populations (working women, single parents, migrant workers).

Emerging players

• Korean Women's Development Institute (한국여성정책연구원): Public gender policy research institute that includes research on emotional labor and women workers — themes adjacent to Seoul Labor Center's emotional labor protection program and workplace harassment investigation committee support.
• Korea NGO Council for Migrant Workers (이주민센터 network): Coalition of NGOs providing labor rights support, counseling, and advocacy for migrant and platform workers in Korea. Comparable target population (precarious/mobile workers) and service model (free counseling, education, advocacy) to Seoul Labor Center.

Broad incumbents

• Ministry of Employment and Labor (고용노동부): National ministry overseeing labor law, employment policy, and worker welfare in Korea. Operates Seoul Regional Employment and Labor Office (a listed partner of Seoul Labor Center) and provides broader regulatory and counseling services that overlap with the center's mandate.
• Korea Workers' Compensation and Welfare Service (근로복지공단): National public institution providing workers' compensation, employment stabilization, and welfare services to Korean workers. Listed as a direct partner on Seoul Labor Center's site and offers overlapping services (vocational rehabilitation, welfare support) at national scale.
• National Human Rights Commission of Korea (국가인권위원회): Independent national body investigating discrimination, harassment, and human rights violations including in workplaces. Comparable in mandate scope (workplace harassment investigation, discrimination remedies) to Seoul Labor Center's rights protection services.

Regional players

• Korea Chamber of Commerce and Industry (대한상공회의소): Major Korean business membership organization providing labor management consulting and HR compliance support to small and medium businesses. Comparable in serving SMEs with labor management consulting — directly overlapping with Seoul Labor Center's small business labor management consulting service.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCnbCB80pgICdCG1tFxdy1LQ
• Facebookfacebook.com/seoullaborcenter
• Instagraminstagram.com/seoullabor_center

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Seoul Labor Center