What KPN Internedservices does

KPN Internedservices is the business-facing division (KPN Zakelijk) of KPN N.V., the incumbent Dutch telecommunications operator founded in 1889, headquartered in Rotterdam, and listed on Euronext Amsterdam (ticker: KPN). It serves Dutch organizations across three horizontal segments — ZZP (self-employed), MKB (small and medium business), and Grootzakelijk (large organizations) — with branch-specific propositions for healthcare, manufacturing, government, retail, finance, transport & logistics, and holiday parks/hotels.

The portfolio is built on KPN's nationwide network infrastructure and spans mobile subscriptions, fiber internet, fixed telephony, business TV/narrowcasting, IoT/M2M connectivity, and a layered Cybersecurity suite (Internet, Mobile, Email, Identity & Privacy, Advisory). Underpinning these are higher-value enterprise capabilities including private and multicloud services, a Modern Workplace layer with Microsoft 365 and 'Bellen via Teams' integration, a Data Services Hub, and System Integrator delivery. Underlying technology emphasis is on secure, integrated ICT architectures rather than standalone software IP.

KPN Zakelijk monetizes through subscription-based recurring revenue on monthly mobile and internet plans, multi-year enterprise contracts for managed ICT, professional services for custom deployments, and a certified KPN Business Partner reseller channel for SMB. Go-to-market combines dedicated enterprise account managers, an online shop and MijnKPN Zakelijk self-serve portal for ZZP/MKB, inside sales, physical retail, and a structured partner network. The source data does not disclose segment-level revenue.

Name

KPN Internedservices

Legal name

KPN N.V.

Website

https://isenterprise.com

Company type

Public

Founded year

1889

Operating status

Operating

Short description

KPN Internedservices (KPN Zakelijk) is the business division of Dutch telecom incumbent KPN N.V., providing mobile, fiber, cloud, security, IoT, and managed ICT services to ZZP, SMB, and large organizations across the Netherlands.

Ownership category

akta.pro rank

Product category

Business Telecommunications and ICT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industry

Kubernetes & Container Platform Management (Private Cloud) (HDABABAC)

Keywords

• Business telecommunications services
• Cloud infrastructure solutions
• Cybersecurity services
• Managed connectivity services
• Enterprise ICT solutions

Headquarters

HQ city

Purmerend

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Mobile Services: Recurring subscription revenue from business mobile plans including smartphones, SIM-only, and unlimited data packages. Includes device hardware sales bundled with subscriptions.
2. Internet and Connectivity: Business internet services including fiber optic (glasvezel), bundled internet and telephony packages, and connectivity solutions for enterprises.
3. Fixed Telephony and TV: Voice services including fixed telephony, receptionist/call center solutions, and business TV/narrowcasting services.
4. ICT Solutions and Cloud: Managed ICT services including cloud infrastructure, multicloud, modern workplace, data services hub, and system integration for large organizations.
5. IoT and M2M: Internet of Things connectivity and solutions for business automation and tracking, including international IoT services.
6. Security Services: Cybersecurity services including internet security, mobile security, email security, identity management, and security advisory for businesses of all sizes.
7. Professional Services: Customized advisory and consulting services for large organizations, including tailor-made ICT solutions and implementation support.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels8 records

Core offering

KPN Internedservices (operating as KPN Zakelijk) provides telecommunications and integrated ICT solutions for Dutch businesses across three segments: ZZP (sole proprietors), MKB (small and medium businesses), and Grootzakelijk (large organizations). The portfolio spans mobile, internet/fiber, fixed telephony, TV, cloud services (private cloud and multicloud), cybersecurity, IoT/M2M connectivity, Microsoft 365 integration, and professional advisory services.

Product overview

KPN Zakelijk is a comprehensive ICT solutions provider offering a platform of cloud, security, mobile, internet, and communication services across three business segments: KPN Kleinzakelijk (sole proprietors), KPN EEN MKB (small/medium businesses), and KPN Grootzakelijk (large organizations). The portfolio includes core offerings such as Clouddiensten (cloud services), Internet Security, Mobile Security, Cybersecurity, E-mail Security, and Identity & Privacy solutions, supplemented by connectivity products like Zakelijk Mobiel, Zakelijk Glasvezel, Vaste Telefonie, and Televisie. Additional services include IoT, Microsoft 365, eHerkenning, PKI-certificaten, and the MijnKPN Zakelijk customer portal.

Differentiator

Problem solved

Functional benefit

Brands

• KPN Kleinzakelijk: Services for small entrepreneurs and sole proprietors (ZZP) including mobile, internet, and security solutions.
• KPN EEN MKB
• KPN Grootzakelijk

Products and services

• KPN Zakelijk Clouddiensten Cloud services enabling secure and flexible work environments for businesses of all sizes, from sole proprietors to large enterprises.
• Zakelijk Mobiel Business mobile services including subscriptions, phones, SIM only, and unlimited data plans.
• Zakelijk Internet & Glasvezel Business internet services including fiber optic connectivity solutions.
• Vaste Telefonie Business landline telephone services.
• Televisie/Zakelijke TV Business television services including narrowcasting solutions.
• Internet of Things (IoT) IoT solutions for business connectivity and device management.
• Internet Security Security solution protecting business internet connections from online threats.
• Mobile Security Security solution for mobile devices protecting business data on smartphones and tablets.
• Cybersecurity Comprehensive cybersecurity services for business protection against digital threats.
• E-mail Security Security solution protecting business email communications from spam, phishing, and malware.
• Identity en Privacy Identity and privacy protection services for large organizations.
• Security Advisory Professional security advisory services for large organizations.
• Microsoft 365 Microsoft productivity suite offered as part of business workplace solutions.
• Bellen via Teams Microsoft Teams integration for business calling services.
• eHerkenning Digital identification service for secure business transactions with government entities.
• PKI-certificaten Public Key Infrastructure certificates for secure digital communications.
• KPN Kleinzakelijk ICT solutions tailored for sole proprietors and small entrepreneurs, providing mobile, internet, and security services.
• KPN EEN MKB Complete ICT solution for small and medium businesses with fast, stable, and secure internet as foundation.
• KPN Grootzakelijk Custom ICT solutions for large organizations including integrated services and cloud solutions.
• MijnKPN Zakelijk Customer portal for managing business accounts, invoices, products, and services.

Quantifiable outcome

• Gemeente Amsterdam selected KPN as their Dutch partner for private cloud deployment

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationKPN offers Microsoft 365 integration as part of their business solutions portfolio, providing productivity tools and Teams calling capabilities for MKB and enterprise customers.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• T-Mobile Netherlands: Third major Dutch mobile and fixed operator owned by Deutsche Telekom. Directly competes with KPN on mobile plans, fiber, and increasingly on SMB/business connectivity bundles.
• Odido (formerly T-Mobile Netherlands fixed): Dutch consumer/mobile brand spun from the T-Mobile/Tele2 NL combination; competes head-to-head with KPN in mobile and broadband for both consumer and small business segments.
• VodafoneZiggo: The other major Dutch telecom incumbent formed from the merger of Vodafone Netherlands and Ziggo. Directly competes with KPN across mobile, fixed broadband, TV, and business ICT services in the same ZZP/MKB/Grootzakelijk segments.

Regional players

• Proximus: Belgian incumbent telecom offering mobile, fiber, cloud, and ICT services. Highly comparable operating model — incumbent telco pivoting to enterprise ICT and cloud — though focused on Belgium rather than the Netherlands.

Broad incumbents

• Deutsche Telekom: Parent of T-Mobile Netherlands and Europe's largest telecom group. Operates an integrated mobile, fixed, cloud (T-Systems), and ICT portfolio comparable to KPN's Grootzakelijk ambitions at much larger scale.
• Orange Business: Enterprise arm of Orange Group providing cloud, connectivity, cybersecurity, and digital services across Europe. Comparable to KPN Grootzakelijk in multinational enterprise ICT.
• BT Group: UK incumbent offering connectivity, cloud, security, and workplace services to enterprise customers. Directly comparable to KPN's enterprise business in terms of integrated ICT portfolio and incumbent regulatory exposure.

Emerging players

• Delta Fiber: Dutch fiber challenger rolling out competing fiber networks across the Netherlands. Pressures KPN's enterprise and SMB connectivity pricing in overlapping geographies.
• Eurofiber: Dutch and Belgian fiber infrastructure and cloud connectivity provider serving enterprises and wholesalers. Overlaps with KPN's enterprise connectivity and private cloud networking offerings.

Others

• Microsoft (Azure / Microsoft 365): Hyperscaler cloud and productivity platform that KPN integrates and resells (Microsoft 365, Teams Calling). Key ecosystem partner but also a structural competitive threat as enterprises buy cloud directly from Microsoft rather than via KPN.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/KPN
• Facebookfacebook.com/kpn
• LinkedInlinkedin.com/company/is-enterprise

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KPN Internedservices