The City of New Albany Government

What The City of New Albany Government does

The City of New Albany Government is a municipal government entity serving Floyd County, Indiana, founded in 1814. It provides core urban services — public safety (police, fire), water and wastewater utilities, stormwater management, building permits and code enforcement, parks and recreation, animal services, and economic development — to its residents and businesses within city limits. The city operates through more than 20 departments organized around traditional municipal functions, with a workforce spanning sworn officers, firefighters, utility workers, and administrative staff, and serves as a HUD entitlement community with access to ongoing Community Development Block Grant (CDBG) funding.

The city's infrastructure backbone includes a Class IV wastewater treatment facility rated for 12 mgd design average flow with 70 mgd peak capacity, serving 18,000+ customers across 2,500+ acres with 1.7 million feet of sanitary sewers, 5,600 manholes, and 32 lift stations. Technology-enabled services include the SmartGov online portal for rental registration, permits, and contractor licensing; the Everbridge mass notification system for emergency alerts; GIS-based flood insurance mapping; and stormwater master plan models covering 2YR, 10YR, and 100YR flood scenarios. The Coyle Project positions New Albany as the first residential gigabit internet community in Southern Indiana, with a public-private partnership supporting a nearly 200-unit upscale apartment redevelopment on the former Coyle Chevrolet site.

Revenue is generated through property and income taxes, recurring utility billing (water, sewer, stormwater), transaction-based permits and licensing fees (rental registration at $5 per address, fence permits at $35), and diversified federal and state grants (CDBG, INDOT, HUD, IEDC, Army Corps of Engineers). Service delivery is direct-to-consumer through City Hall, the City-County Building, online portals, phone/email contact centers, and field services (police, fire, streets, code enforcement). Major capital projects include the Ohio River Greenway (~$42M), Mt. Tabor Road Reconstruction (~$6.5M), and the Coyle Project (~$15M direct construction), with funding mixed between federal grants and local sources.

Name

The City of New Albany Government

Legal name

City of New Albany

Website

https://cityofnewalbany.com

Company type

Public

Founded year

1814

Operating status

Operating

Short description

The City of New Albany is a municipal government in Floyd County, Indiana, providing utilities, public safety, parks, permitting, and infrastructure services to its residents and businesses. It operates a Class IV wastewater utility serving 18,000+ customers and is pursuing gigabit internet expansion.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive and Legislative Offices, Combined (92114), Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Water Supply & Wastewater Utilities Administration (BPAIACAG), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal services
• Public utilities
• Public safety
• Wastewater management
• Parks and recreation

Headquarters

HQ city

New Albany

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Property and Income Taxes: Primary municipal revenue from property taxes and income taxes levied on residents and businesses within city limits.
2. Utility Billing (Water, Sewer, Stormwater): Municipal utilities billing for water, wastewater treatment, and stormwater management. Sewer services approximately 18,000 customers. Tap-in fees: $1,800 city residents, $3,050 fringe area.
3. Permits and Licensing Fees: Building permits, rental registration ($5 per address), code enforcement fees, business ribbon cutting coordination. Code enforcement contact: 812-948-5309.
4. Federal/State Grants: Community Development Block Grant (CDBG) funding, Indiana Department of Transportation grants, HUD entitlement funding for redevelopment projects. Ohio River Greenway partially funded by Army Corps of Engineers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

The City of New Albany Government is a municipal government that delivers a comprehensive portfolio of public services to residents and businesses of New Albany, Indiana. Core offerings include water/wastewater/stormwater utilities, police and fire protection, building permits and code enforcement, parks and recreational facilities, planning and zoning, animal control, economic development, and rental property registration. The city also manages large civic infrastructure including a Class IV wastewater treatment facility serving 18,000+ customers, the Silver Street Park complex, River Run Family Waterpark, and the Ohio River Greenway multi-jurisdiction waterfront project.

Product overview

The City of New Albany Government is a municipal government offering a comprehensive portfolio of public services organized across multiple departments. Core municipal services include Utilities/Billing, Building Department with rental registration, Animal Services, City Attorney, Fire and Police departments, Planning and Zoning, and Parks & Recreation. The city operates major recreational facilities including Silver Street Park (sports complex with indoor turf), Bicentennial Park (concert venue), and River Run Family Waterpark. Infrastructure services encompass Wastewater Utility serving over 18,000 customers with 1.7M feet of sanitary sewers, Stormwater Management, and Streets Department. The city provides economic development services, transparency/records access, ADA compliance programs, and environmental initiatives including tree preservation trails.

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal Utilities / Billing
• Police Department Services
• Fire Department Services
• Building Department
• Parks and Recreation
• Wastewater Utility
• Economic Development
• Animal Services
• Planning and Zoning
• Stormwater Management
• Rental Registration and Inspection Program
• ADA Transition Plan
• Greg Mills Memorial Tree Trails
• River Run Family Waterpark
• Silver Street Park
• City Clerk Office
• Sanitation Services
• Streets Department
• City Attorney Office
• Transparency Portal

Quantifiable outcome

• Historic preservation projects protecting Baitey Funeral Home, Knights of Columbus building, and Reisz building
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• EverbridgecoreTechnology or Integration · 23 September 2015Mass notification system partnership enabling rapid citizen alerts for emergencies, road closures, boil water advisories. Software delivers notifications via mobile, email, or phone. Used by Indiana State Police and other government agencies for time-sensitive communications.
• EcotechcoreStrategic or Co-development PartnerSanitation and waste collection partner handling residential trash collections. City refers residents to Ecotech for trash service setup. Supports Bicentennial Tree Project and tree preservation efforts.
• Flaherty CollinscoreStrategic or Co-development PartnerDeveloper partner for Coyle Project redevelopment of former Coyle Chevrolet site into nearly 200-unit upscale apartment complex with gigabit-speed internet - first in Southern Indiana. Public-private financing partnership with $3.3M state credit.
• Prosser Career Education CenterminorStrategic or Co-development PartnerFire Science Class partnership with New Albany Fire Department for Crusade for Children fundraising. Joint community outreach and career development initiatives.
• Harvest HomecomingminorGTM or Marketing PartnerAnnual festival organization hosting Fiesta Rides at end of Pearl Street. City provides discount coupons for All Day Fiesta Ride Passes ($5 discount on $15 passes) distributed at Griffin Street Center and Silver Street Park.
• Harvest Homecoming FestivalminorGTM or Marketing PartnerNonprofit festival organization. City partners on annual Fiesta Rides event near levee, providing venue access and promotional support.
• VS EngineeringminorImplementation/ SI/ Consulting PartnerContracted by city to compile documentation and visual survey for ADA Transition Plan, identifying barriers in accessibility for persons with disabilities.
• Indiana Small Business Development Center (ISBDC)minorStrategic or Co-development PartnerState resource providing step-by-step walkthrough for starting a business in Indiana. City refers prospective business owners to ISBDC alongside Economic Development Department support.

Scale indicators7 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• City of Jeffersonville, Indiana: Adjacent Indiana river city across from Louisville; co-funder of the Ohio River Greenway and direct partner on the multi-city waterfront project with New Albany, making it the closest operational peer for utility, public-safety, and economic-development benchmarking.
• Floyd County Government: The county-level government co-located in New Albany (City-County Building houses several New Albany departments); operates as a directly comparable local-government peer for public-administration and inter-governmental benchmarking.
• City of Madison, Indiana: Historic Indiana river city of similar size and character, with comparable emphasis on historic preservation, tourism, and small-city municipal utilities — a strong analog for service-mix and infrastructure-investment benchmarking.
• City of Clarksville, Indiana: Town immediately adjacent to New Albany on the Ohio River, and the third co-funder of the Ohio River Greenway; comparable in scale, river-town characteristics, and small-city municipal service delivery model.
• City of Bedford, Indiana: Small Indiana city of comparable population size with municipal utilities and a similar mix of public-works, parks, and economic-development functions; provides a like-for-like small-city governance peer.
• City of Corydon, Indiana: Small Southern Indiana municipality with historic town character and similar scale of utilities, parks, and small-city governance; useful peer for small-city municipal operating comparisons.

Others

• Indiana Municipal Power Agency: Joint-action agency supplying wholesale power and energy services to Indiana municipal utilities; an ecosystem/enabling peer relevant to New Albany's utility operations rather than a direct municipal competitor.
• One Southern Indiana (1si): Regional chamber and economic-development organization serving the Southern Indiana region including New Albany; listed on the city's official site as a GTM partner for business recruitment and an adjacent ecosystem peer for economic-development strategy.

Regional players

• Town of Sellersburg, Indiana: Adjacent Southern Indiana town just north of New Albany in the same metro region; operates similar municipal services but at smaller scale, useful for benchmarking peer-town service delivery in the Louisville metro fringe.

Broad incumbents

• Louisville Metro Government: The larger consolidated city-county government directly across the Ohio River; provides broader-incumbent context for regional utilities, public-safety scale, and economic-development strategy even though it serves a much larger population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/newalbanyin
• YouTubeyoutube.com/channel/UCeYTDns2my6TWzpTXfwwlLA
• Facebookfacebook.com/NewAlbanyIN/?rf=156090854403559
• Instagraminstagram.com/newalbanyin/?hl=en

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The City of New Albany Government