NEO Huisartsenzorg

What NEO Huisartsenzorg does

NEO Huisartsenzorg is a regional general-practitioner (GP) organization headquartered in Nijmegen, Netherlands, supporting 609 affiliated GPs across 113 practices that together serve approximately 461,783 inhabitants in the Nijmegen and Boxmeer regions. It operates through three service lines: Spoedzorg (after-hours emergency GP care delivered via two emergency posts), Dagzorg (chronic disease management across 81 practices covering diabetes, COPD/asthma, cardiovascular risk, and elderly care for 329,430 patients including 37,077 in chronic care), and GGZ zorg (mental health support via POH-GGZ, WijkGGZ teams, and the Mental Health Verbindt platform). Revenue in 2025 was €33.6 million, derived principally from regional contracts with health insurers CZ and VGZ covering 2026-2027, supplemented by SAN subsidies for disadvantaged areas and SSFH subsidies for BBL training.

The organization's technology stack supports rather than defines its care delivery. Operational platforms include NEOnet, a regional intranet for affiliated practices; a digital GP emergency post with chat-based triage; the Aanmeldzuil self-service check-in kiosk at the Nijmegen emergency post; and the Topicus integration that links emergency posts to the ambulance dispatch center. AI capabilities are layered on through third-party vendors, principally Juvoly (speech-to-text consultation summarization, piloted 2025, expansion planned for 2026) and OurMind, with the predictive HEART score used in the chest pain care pathway pilot with CWZ hospital. Workforce platforms include a Regional Capacity Dashboard and an MDL Solutions-shared training portal co-developed with Syntein.

Its go-to-market is relationship-led, not consumer-facing. NEO serves as the contracting, support, and coordination layer between affiliated GPs and health insurers, hospitals (CWZ, Radboudumc), municipal partners (Gemeente Nijmegen), welfare organizations, and the national GP associations (LHV, InEen). Distribution is indirect: services reach patients through the 113 affiliated practices and two emergency posts. Education and training are a growing vertical via BBL-opleiding for doctor's assistants in partnership with ROC Nijmegen and Zorg en Werk Academy, plus a medical-student flexpool launched in late 2025 to address regional staffing shortages.

Name

NEO Huisartsenzorg

Legal name

NEO Huisartsenzorg

Website

https://neohuisartsenzorg.nl

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

51–100 employees

Short description

NEO Huisartsenzorg is a regional Dutch GP organization supporting 609 affiliated GPs across 113 practices, delivering after-hours emergency care, chronic disease management, and mental health services to ~461,783 inhabitants in the Nijmegen and Boxmeer regions under contracts with health insurers CZ and VGZ.

Ownership category

akta.pro rank

Headquarters

HQ city

Nijmegen

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Health Insurance Contract Revenue (CZ and VGZ): Health insurance contract-based funding from CZ and VGZ covering regioprestatie, digitale schil, and praktijkmanagement under two-year agreements (2026-2027).
2. Regional Prestatie Funding: Starting 2026, regional performance components are funded collectively by VGZ through regional GP organizations.
3. BBL Training and Education Subsidies: Subsidies from SSFH for BBL training of doctor's assistants, including training costs, supervision costs, and student income supplements.
4. Stichting Achterstandswijken Nijmegen (SAN) Funding: SAN provides funding to GP practices in disadvantaged areas, including 1-hour consultations, neighborhood consultations, projects, interpreter phone services, and training.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

NEO Huisartsenzorg is a regional GP (huisartsen) organization that supports, relieves, and coordinates 609 affiliated general practitioners across 113 practices in the Nijmegen and Boxmeer region of the Netherlands. It operates three core service lines: Spoedzorg (after-hours emergency GP care via two posts), Dagzorg (structured chronic care including diabetes, COPD, asthma, cardiovascular risk, and elderly care), and GGZ Zorg (mental health support via POH-GGZ). It also provides training programs (BBL-opleiding for doctor's assistants), a medical student flex pool, and digital tools (NEOnet platform, Digitale Huisartsenpost, AI speech technology).

Product overview

NEO Huisartsenzorg is a regional house doctor organization for Nijmegen and surrounding areas serving approximately 461,783 inhabitants. The organization operates through three core teams: Spoedzorg (emergency care during evenings, nights, weekends and holidays from locations in Boxmeer and Nijmegen), Dagzorg (chronic care including diabetes, COPD, cardiovascular risk management, and elderly care across 81 practices), and GGZ Zorg (mental health care including POH-GGZ screening services). Supporting platforms and tools include NEOnet (regional information portal), the Digitale Huisartsenpost (digital emergency consultation service), the Aanmeldzuil (check-in kiosk), and specialized services such as the Wond Expertise Team (WET) for wound care, Palliatieve Kit for end-of-life care, and Proactieve Zorgplanning tools. Educational initiatives include BBL-opleiding for medical assistants and a flex pool for medical students. The organization also collaborates with SAN (Stichting Achterstandswijken Nijmegen) for disadvantaged area support.

Differentiator

Problem solved

Functional benefit

Brands

• Stichting Achterstandswijken Nijmegen (SAN): Foundation supporting general practitioners in disadvantaged neighborhoods with subsidies, training, interpreter services, and health literacy programs. Serves practices in Nijmegen, Bergen (L), Berg en Dal, Beuningen, Boxmeer, Cuijk, Druten, Gennep, Grave, Heumen, Mook en Middelaar, and Wijchen.
• NEOnet
• WijkGezond

Products and services

• Spoedzorg (Emergency Care) Urgent GP care during evenings, nights, weekends, and public holidays for approximately 461,783 inhabitants in the Nijmegen and Boxmeer region. Includes triage, in-person consultations, home visits (visites), and digital consultations via the Digitale Huisartsenpost. Handled 57,055 in-person consultations, 7,879 home visits, 6,824 digital consultations, and 65,783 phone consultations in 2025.
• Dagzorg (Chronic Care) Structured chronic care programs covering diabetes type 2 (13,498 patients), cardiovascular disease (9,403 patients), COPD (2,074 patients), asthma (1,737 patients), and elevated vascular risk (10,365 patients) across 81 affiliated practices. Includes elderly care through 46 elderly networks with 167 GPs and Palliatieve Kit support.
• GGZ Zorg (Mental Health Care) Mental health care through POH-GGZ screeners in 52 GP practices, digital consultations requested by GPs or POH-GGZ (352 consultations), and the Mental Health Verbindt digital platform. Includes POH-Jeugd youth mental health referrals (485 youth patients) and coordination with WijkGGZ teams and specialist GGZ services.
• NEOnet Regional Information Platform Regional information and connection platform for affiliated GP practices. Provides personalized accounts for GPs, practice assistants, practice managers, and NEO staff with news, documents, project information, annual training calendar, Who-is-Who directory, and group functionality for topic-based collaboration.
• Digitale Huisartsenpost (Digital Emergency Post) Digital consultation service allowing patients to submit urgent care questions via chat, with options to attach photos or video. 93.9% of digital consultations handled within 30 minutes. 6,824 digital consultations delivered in 2025.
• BBL-opleiding Doktersassistent (Work-Based Learning for Doctor's Assistants) Work-based learning (BBL) apprenticeship program for doctor's assistants, delivered in partnership with ROC Nijmegen and Zorg en Werk Academy. 16 students graduated as doctor's assistants and remained working in practice. 24 students started a BBL cohort at ROC Nijmegen. Subsidized through SSFH and Praktijkleren (max €2,700 per year).
• Stichting Achterstandswijken Nijmegen (SAN) Foundation supporting GP practices in disadvantaged areas across Nijmegen, Bergen, Berg en Dal, Beuningen, Boxmeer, Cuijk, Druten, Gennep, Grave, Heumen, Mook en Middelaar, and Wijchen. Provides funding for 1-hour consultations, neighborhood consultations, projects, interpreter phone services, cultural-sensitivity training, and literacy screening. SAN also funds AI tools (Juvoly and OurMind) for supported practices.

Quantifiable outcome

• 51.4% of life-threatening (U1) home visits arrived within 20 minutes; 91.4% within 30 minutes
• +7 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability5 records

Feature6 records

Partnerships

21 partnerships are on record, tiered core and minor.

• HealthConnectedcoreTechnology or Integration · 1 September 2025HealthConnected HIS (Electronic Health Record) was advised as one of the preferred systems for the Nijmegen region. A HIS mantelovereenkomst (framework agreement) was signed in March 2026, helping GP practices with better collaboration, more efficient workflows, and future-proof care.
• JuvolycoreTechnology or Integration · 1 January 2025AI speech technology partner providing software that listens to consultations, transcribes them, generates summaries, and automatically files information in patient records. Used at the GP emergency post (HAP) during after-hours shifts. Extended to daily GP practices via mantelovereenkomst. Funded by SAN for disadvantaged area practices.
• OurMindcoreTechnology or Integration · 1 January 2025AI tool partner with mantelovereenkomst for use in daily GP practices. Funded by SAN for practices in disadvantaged areas. Part of the digital transformation strategy alongside Juvoly.
• SynteincoreStrategic or Co-development Partner · 1 August 2023Regional GP organization for Land van Cuijk and kop van Noord-Limburg. Long-standing collaboration on digitalization (#DiVers symposium), BBL training for doctor's assistants, shared training platform (MDL Solutions), and joint projects for GP care in the region.
• ROC NijmegencoreStrategic or Co-development Partner · 1 January 2022Regional ROC providing BBL-opleiding (apprenticeship) for doctor's assistants. 24+ students enrolled in initial cohorts. Part of the labor market approach to address the shortage of doctor's assistants in the region.
• CWZ (Canisius Wilhelmina Ziekenhuis)coreStrategic or Co-development PartnerCollaboration with hospital CWZ on the 'Zorgpad Pijn op de Borst' (Chest Pain Care Pathway) pilot. GPs use ECG and troponine POC tests to determine HEART scores. Also collaborated on training (WDH-CWZ meerdaagse) and digital integration.
• RadboudumccoreStrategic or Co-development PartnerCollaboration with Radboudumc on cardiovascular disease management (CVRM). Cardiologists from both Radboudumc and CWZ work with NEO GPs on updated regional transmural agreements for patient handover and shared care.
• CZ (Zorgverzekeraar)coreOthersMajor health insurer contracting GP care financing for the region. Two-year contract (2026-2027) concluded for regional performance, digital services, and practice management funding.
• VGZ (Zorgverzekeraar)coreOthersMajor health insurer contracting GP care financing for the region. Two-year contract (2026-2027) concluded with changed funding structure including collective regional performance payments routed through regional GP organizations.
• Stichting Achterstandswijken Nijmegen (SAN)coreStrategic or Co-development PartnerFoundation (one of 16 disadvantaged area funds in the Netherlands) supporting GP practices in disadvantaged areas. Provides funding for 1-hour consultations, neighborhood consultations, projects, interpreter phone services, training, cultural sensitivity, and literacy screening. SAN also funds Juvoly and OurMind AI tools for supported practices.
• Gemeente NijmegencoreStrategic or Co-development PartnerCollaboration agreement signed for ambulatory assistance (ambulante hulpverlening) and youth care. Optimizes information exchange between GPs and Buurtteams Jeugd & Gezin, and enables direct referral to youth services.
• Buurtteams Jeugd & GezincoreStrategic or Co-development PartnerYouth neighborhood teams collaborating with NEO for direct referral of families to youth assistance. Reduces GP administrative burden and improves access to youth services.
• WijkGGZ TeamscoreStrategic or Co-development PartnerCommunity mental health teams (WijkGGZ) operating across 6 areas in the region. Provide short-term treatment interventions, expertise development, consultation, and coordination for patients with mental health, LVB, or addiction issues. NEO coordinates referrals and collaboration.
• ZZG ZorggroepcoreStrategic or Co-development PartnerCare group collaborating on elderly care, elderly networks, proactive care planning, and the Sociaal Arrangeren project for vulnerable elderly with cognitive problems.
• NOELminorStrategic or Co-development PartnerRegional collaboration of healthcare and welfare organizations. NEO participates in NOEL working groups that promote regional mobility and flow of professionals in healthcare and welfare.
• Onze Huisartsen (Regio Arnhem)minorStrategic or Co-development PartnerRegional GP organization for Arnhem area. Collaboration on pilot 'Samenwerking Telefonische Triage' where Nijmegen and Tiel, and Arnhem and Ede, support each other's phone triage during busy periods.
• Sterker sociaal werkminorStrategic or Co-development PartnerSocial work organization initiating the Sociaal Arrangeren project for elderly with cognitive problems. Collaborates with NEO, ZZG, Buurtzorg, municipality, and VGZ to help vulnerable elderly live independently at home.
• LHV (Landelijke Huisartsenvereniging)coreStrategic or Co-development PartnerNational GP association. NEO is affiliated through its LHV ambassadors (3 ambassadors in the region). LHV sets national GP policy, negotiates with government and insurers, and provides professional development. NEO participates in LHV national advocacy.
• InEencoreStrategic or Co-development PartnerNational organization for GP cooperatives and primary care organizations. Represents regional GP organizations like NEO at national level. NEO participates in InEen initiatives including AI adoption in primary care.
• Zorg en Werk AcademyminorImplementation/ SI/ Consulting PartnerPrivate training provider for BBL-opleiding tot doktersassistent. Offers 12-month all-in trajectory (€5,250) with max extension to 18 months, complementing ROC Nijmegen as an alternative provider.
• GGD Gelderland-ZuidminorStrategic or Co-development PartnerRegional health service collaborating on special care cases (Meldpunt Bijzondere Zorg), health literacy programs, and special initiatives like SCIL screening.

Scale indicators25 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• HUS (Huisartsen Utrecht Stad): Regional GP organization for the city of Utrecht, delivering daytime and emergency GP care coordination, chronic care management, and practice support to affiliated GPs — structurally analogous to NEO's role in Nijmegen/Boxmeer.
• Rijnmond Dokters: Regional GP organization for the Rijnmond area (Rotterdam region), offering the same RHO service mix: emergency GP care coordination, chronic care programs (ketenzorg), and support for affiliated practices under contracts with regional health insurers.
• Dokterszorg Friesland: Regional primary care organization in Friesland providing GP emergency post coordination, practice support, and chronic care programs. Comparable vereniging/cooperative structure serving affiliated GPs across a defined Dutch region.
• Medtzorg: Regional GP cooperative in the Haaglanden region providing after-hours GP emergency post services, triage, and support for affiliated practices. Closely comparable in core emergency-care delivery model and regional RHO function.
• Onze Huisartsen (Regio Arnhem): Regional GP organization serving the Arnhem area, with which NEO collaborates on the 'Samenwerking Telefonische Triage' cross-regional phone triage pilot between Nijmegen/Arnhem. Comparable RHO structure serving affiliated GPs and operating emergency care coordination.
• Syntein: Regional GP organization (RHO) for Land van Cuijk and kop van Noord-Limburg. Long-standing collaboration partner of NEO with joint #DiVers digitalization symposia, shared BBL training via MDL Solutions, and overlapping SAN work-area coverage for disadvantaged-area GP practices.
• Centrale Huisartsenpost Amsterdam: Large GP emergency post organization serving Amsterdam. Operates a similar urgent care delivery model (triage, consultations, home visits, digital channels) for a dense urban population, directly comparable to NEO's Spoedzorg function at scale.

Broad incumbents

• LHV (Landelijke Huisartsenvereniging): National Dutch GP association handling national advocacy, insurer negotiations, and professional representation. NEO participates through LHV ambassadors; LHV is the broader advocacy incumbent comparable to NEO's regional representative role.
• InEen: National Dutch association representing regional GP organizations (including NEO) and primary care cooperatives at the national level. Sets national policy positions on GP care, AI adoption, and IZA implementation, functioning as an umbrella for NEO's peer RHOs.
• NHG (Nederlands Huisartsen Genootschap): The Dutch College of General Practitioners — the national scientific and standards body for Dutch GPs. Comparable at the policy, guidelines, and continuing-education level, though it does not directly deliver GP services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/neohuisartsenzorg
• Xx.com/integralehazorg
• LinkedInlinkedin.com/company/neohuisartsenzorg

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NEO Huisartsenzorg