What Deutsche Aidshilfe does

Deutsche Aidshilfe e.V. is a Berlin-based, federally recognized German non-profit association (eingetragener Verein, registered at Amtsgericht Charlottenburg under Nr. 95 VR 7502, tax ID DE 136 783 089) that has operated since 1983 as the leading national provider of HIV/AIDS and sexual health support services in Germany. The organization runs the online counseling platform aidshilfe-beratung.de, which delivers free, anonymous, confidential counseling on HIV, hepatitis, other sexually transmitted infections, PrEP/PEP, safer sex, living with HIV, sexual orientation, and gender identity. Counseling is delivered by qualified staff drawn from a federated network of 20 regional member organizations (Aidshilfen) covering major German cities including Berlin, Munich, Hamburg, Cologne area, Frankfurt area, Stuttgart area, and others, operating under unified quality standards maintained through joint training and professional exchange.

The technology stack centers on a secure web-based counseling platform with SSL-encrypted data transmission, anonymous nickname/password registration, and standard web session management; no public API is offered. The product surface spans four integrated channels: asynchronous mail counseling (with a 3-business-day response guarantee), scheduled real-time chat counseling (German only), a nationwide uniform telephone hotline at 0180 33 19411 (9 cents/minute from German networks, Mon-Fri 9:00-21:00 and Sat-Sun 12:00-14:00), and in-person counseling through the 20 regional offices. The platform supports German and English interfaces, with full English support limited to mail consultation.

Deutsche Aidshilfe operates a community-led go-to-market model. All counseling services are provided free of charge to end users; revenue is sourced from federal grants via the Bundesinstitut für Öffentliche Gesundheit (Federal Institute for Public Health / BIÖG), cost-sharing with the 20 regional counseling centers backed by federal prevention funding, and donations (Landesbank Berlin IBAN DE27 1005 0000 0220 2202 20). The organization employs between 51 and 100 staff at its Wilhelmstr. 138 headquarters in Berlin, is governed by a five-member Vorstand (board) led by Managing Director Silke Klumb, and maintains an organic digital presence across Facebook, Bluesky, YouTube, and Instagram alongside its main aidshilfe.de portal.

Name

Deutsche Aidshilfe

Legal name

Deutsche Aidshilfe e.V.

Website

https://www.aidshilfe-beratung.de

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

51–100 employees

Short description

Deutsche Aidshilfe is a Berlin-based German non-profit (founded 1983) operating a free, anonymous online counseling platform (aidshilfe-beratung.de) on HIV, STIs, and sexual health, serving the German public through 20 regional member organizations via mail, chat, telephone, and in-person channels.

Ownership category

akta.pro rank

Product category

Public Health HIV/STI Counseling Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

HIV/AIDS Medicine (HLAKAGAB)

akta.pro secondary industries

Sexually Transmitted Infections (STI) (HLAKAGAI), Sexual Health & Relationship Wellness Education (EDAAAHAM)

Keywords

• Anonymous health counseling
• HIV counseling services
• Sexual health support
• STI prevention
• AIDS service organization

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Public Health Funding: Funding from Bundesinstitut für Oeffentliche Gesundheit (Federal Institute for Public Health) for maintaining the central counseling platform and supporting regional coverage. Cost-sharing arrangement between Deutsche Aidshilfe and participating regional counseling centers. Regional organizations receive additional support through federal funding for prevention and counseling services.
2. Donations and Grants: Accepts donations through its bank account at Landesbank Berlin (IBAN: DE27 1005 0000 0220 2202 20) for supporting its charitable mission of HIV prevention and counseling.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Deutsche Aidshilfe provides free, anonymous counseling on HIV, hepatitis, and other sexually transmitted infections (STIs) via a central online platform (aidshilfe-beratung.de) and through its network of approximately 20 regional member organizations across Germany. The service is delivered through four channels: mail-based counseling, online chat, telephone hotline, and in-person appointments. Counselors are qualified professionals and trained volunteers, including people living with HIV and members of affected communities, offering non-judgmental support, information, and referrals.

Product overview

Deutsche Aidshilfe operates a unified online counseling platform (www.aidshilfe-beratung.de) that serves as the digital front-end for Germany's primary HIV and sexual health support services. The platform comprises four integrated consultation channels: Beratung per Mail (asynchronous email-based counseling), Beratung per Chat (scheduled real-time chat sessions), Beratung am Telefon (national hotline at 0180 33 19411), and Persönliche Beratung (face-to-face sessions at regional member organizations). All services are free, confidential, and delivered by qualified staff from 20 regional member organizations bound by joint quality standards. The platform is funded through cost-sharing between Deutsche Aidshilfe and regional counseling centers, with additional support from the Federal Institute for Public Health (BIÖG).

Differentiator

Problem solved

Functional benefit

Products and services

• Online Mail Counseling (Beratung per Mail) Anonymous written counseling on HIV, hepatitis, and other STIs submitted via the aidshilfe-beratung.de online platform, with responses issued within three business days by trained counselors who are themselves people living with HIV or members of affected communities. Free of charge and accessible to anyone in Germany.
• Online Chat Counseling (Beratung per Chat) Real-time anonymous text-based chat counseling on HIV, hepatitis, and other STIs via the aidshilfe-beratung.de platform, available during scheduled hours and staffed by trained counselors from the regional member organizations.
• Telephone Hotline (Beratung am Telefon) Anonymous telephone counseling on HIV, hepatitis, and other STIs delivered via the nationwide hotline number 0180-33-19411, staffed by trained counselors during scheduled hours.
• In-Person Counseling (Persönliche Beratung) Face-to-face anonymous counseling on HIV, hepatitis, and other STIs delivered by counselors at approximately 20 regional member organization offices across Germany, including regional centers such as Aidshilfe Köln, Aids-Hilfe Berlin, and similar local organizations.

Quantifiable outcome

• Guaranteed response within 3 business days for mail consultations

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• 20 Regional Member OrganizationscoreStrategic or Co-development PartnerNetwork of 20 regional AIDS service organizations (Aidshilfen) across Germany that deliver counseling services through the centralized platform, maintaining consistent quality standards through joint training and professional exchange. Includes organizations in Aachen, Berlin, Bielefeld, Dresden, Duesseldorf, Göttingen, Hagen, Halle, Hamburg, Kiel, Konstanz, Leipzig, Lübeck, Munich, Münster, Neumünster, Nuremberg-Erlangen-Fürth, Potsdam, Rhein-Sieg, and Tübingen-Reutlingen.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• AIDES: France's leading HIV/AIDS and sexual health nonprofit, providing counseling, prevention, and support services. Directly comparable to Deutsche Aidshilfe in mission, multi-channel service delivery, and community-led model, but operating in France.
• Terrence Higgins Trust: The UK's largest HIV and sexual health charity, offering counseling, testing information, and online support services. Closely comparable in service mix (online advice, helplines, in-person support) and target populations to Deutsche Aidshilfe.
• GMHC (Gay Men's Health Crisis): One of the oldest US HIV/AIDS service organizations, providing counseling, case management, and sexual health support. Highly comparable mission and service mix to Deutsche Aidshilfe, with similar reliance on community-based delivery and donor funding.
• San Francisco AIDS Foundation: US nonprofit delivering HIV/STD counseling, prevention, and support services with strong digital and helpline channels. Comparable in service portfolio and target populations to Deutsche Aidshilfe.

Regional players

• Aids-Hilfe Schweiz: Swiss national HIV/AIDS service organization with a similar federated structure of regional member groups offering counseling and prevention. Functionally analogous to Deutsche Aidshilfe but serving Switzerland's smaller population.
• AIDS-Hilfe Wien: Austrian HIV/AIDS service organization offering counseling, testing referrals, and prevention services. Comparable in scope and target audience but operating in Austria rather than Germany.

Broad incumbents

• BZgA (Bundeszentrale für gesundheitliche Aufklärung): Germany's federal agency for health education and awareness, including sexual health. Overlaps with Deutsche Aidshilfe on sexual health information dissemination but operates as a government body with broader public-health scope rather than direct counseling.
• European AIDS Treatment Group (EATG): European-wide HIV treatment advocacy and education network. Shares the HIV counseling/information mission with Deutsche Aidshilfe but operates at the supranational policy and advocacy layer rather than direct service delivery.

Emerging players

• Schwulenberatung Berlin: Berlin-based LGBTQ+ counseling and support organization with partial overlap on queer sexual health, identity, and HIV-related counseling for community members. Niche/regional player relative to Deutsche Aidshilfe's national scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/dahberlin
• Facebookfacebook.com/deutscheaidshilfe
• Instagraminstagram.com/deutscheaidshilfe
• LinkedInlinkedin.com/company/deutsche-aids-hilfe-e.v.

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Deutsche Aidshilfe