Glöckle direct

What Glöckle direct does

Glöckle direct GmbH is a Stuttgart-based private German services company (GmbH) operating under the legacy Glöckle organization, whose roots trace back to 1896. The company delivers a bundled "Full Service" offering across four integrated capabilities: Informationstechnik (IT services), Prozessmanagement (process management), Customer Communication, and Marketing. Its stated value proposition is single-source service delivery that eliminates coordination friction and communication delays for business clients ("ohne Umwege" — without detours), supported by what it describes as first-class trained specialists and modern technology.

The business model is a conventional B2B professional services model: multi-year outsourced engagements combining IT infrastructure support, operational process management, customer communications handling, and marketing execution, delivered as an integrated bundle rather than discrete productized offerings. Pricing is not publicly disclosed. The client base, as evidenced by named logos on the company website, consists of two anchors: Staatliche Lotterie-Einnahme Glöckle (a German state lottery collection agency, relationship since 1896) and E.VITA (an energy company, relationship since 2008). The company is led by co-founder and managing director Axel Glöckle.

Glöckle direct positions itself horizontally to "Firmen und Partner" (companies and partners) seeking comprehensive operational support rather than targeting a specific vertical. No funding rounds, M&A activity, geographic expansion, product launches, or strategic partnerships beyond the two disclosed client relationships are referenced in the available data. The company maintains an active careers section, indicating ongoing recruitment, but broader growth signals are not documented.

Name

Glöckle direct

Legal name

Glöckle direct GmbH

Website

https://gloeckle-gruppe.de

Company type

Private

Founded year

1896

Operating status

Operating

Headcount range

101–250 employees

Short description

Glöckle direct GmbH is a Stuttgart-based German services company offering bundled IT, process management, customer communication, and marketing services to business clients, anchored by long-standing relationships with a state lottery operator and an energy company.

Ownership category

akta.pro rank

Headquarters

HQ city

Stuttgart

HQ country

Germany

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Core offering

Glöckle direct is a German service company that delivers four integrated service lines to business clients: Informationstechnik (IT services), Prozessmanagement (process management), Customer Communication, and Marketing. The offering is positioned as a complete full-service package from a single source, eliminating the need for multiple external providers and interfaces between them.

Product overview

Glöckle direct GmbH is a modern service company founded in 1896, offering a unified Full Service portfolio alongside specific needs-oriented services. The core offering consists of four integrated service areas: Informationstechnik (IT Services), Prozessmanagement (Process Management), Customer Communication, and Marketing. These services are designed to be delivered "without detours" (ohne Umwege) — both externally providing what is needed from one source, and internally doing what is necessary directly, eliminating friction in communication and long pathways.

Differentiator

Problem solved

Functional benefit

Products and services

• Informationstechnik (IT Services) Provision of IT services to business clients as part of an integrated full-service outsourcing portfolio delivered from a single source.
• Prozessmanagement (Process Management) Process management services for business clients, covering the design, operation, and optimization of business processes as part of an integrated outsourcing offering.
• Customer Communication Customer communication services delivered to business clients, handling inbound and outbound customer interactions as part of the integrated full-service package.
• Marketing Marketing services delivered to business clients, supporting campaign execution and marketing operations as part of the integrated full-service outsourcing offering.

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Atos: Atos is a global IT services and consulting firm with significant operations in Germany, providing IT infrastructure, digital transformation, and BPO. It overlaps with Glöckle direct's IT services and process management offerings across the German enterprise market.
• Capgemini: Capgemini is a global IT services and consulting leader with a strong German footprint, providing IT solutions, process services, and customer experience management. Comparable to Glöckle direct's full-service model but at much larger scale and with broader capabilities.
• T-Systems: T-Systems is Deutsche Telekom's enterprise IT services arm, offering IT infrastructure, process outsourcing, and digital services to large German and European clients. It competes broadly with Glöckle direct's IT and process management services but at much greater scale and breadth.
• Sopra Steria: Sopra Steria is a European IT services and consulting firm with substantial German operations, offering IT solutions, process management, and digital transformation. It competes with Glöckle direct across IT and process services for German enterprise and public-sector clients.

Direct peers

• Arvato: Arvato is a German-based full-service BPO provider offering customer communication, IT services, process management, and supply chain solutions. It is the closest comparable to Glöckle direct's integrated full-service model, serving enterprise clients across multiple sectors.
• Datagroup: Datagroup is a German mid-market IT services and BPO provider offering managed IT, process services, and customer communication. Similar in scale and full-service positioning to Glöckle direct within the German Mittelstand.
• Allgeier SE: Allgeier is a German IT consulting and services group covering IT solutions, enterprise software, and digital transformation. Comparable to Glöckle direct in targeting German enterprise clients with multi-disciplinary IT and process services.
• msg group: msg is a German IT and consulting company focused on industry-specific solutions, process management, and IT services for regulated sectors. Comparable to Glöckle direct's vertical-agnostic but enterprise-focused service model.
• Materna: Materna is a German IT and digital services firm delivering IT infrastructure, process consulting, and customer communication solutions to enterprise and public-sector clients. It mirrors Glöckle direct's combination of IT services with broader business services for the German market.
• GFT Technologies: GFT Technologies is a German-headquartered IT services and consulting firm with strong presence in financial services and regulated industries. It is comparable to Glöckle direct's IT and process management offerings for German enterprise clients.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Glöckle direct