Aged Care Management

What Aged Care Management does

Aged Care Management Australia (ACMA) is an Australian professional advisory consultancy founded in 2006 by Peter Vincent, headquartered in Dulwich, South Australia. The firm specializes in supporting residential aged care providers, home care operators, and Indigenous aged care services across Australia, with an additional international contract in Malaysia. Its service portfolio is organized around five practice areas: Sanctions & Non-Compliance Management (recovery from regulatory sanctions against the Aged Care Quality Standards), Quality Assurance (Gap Analysis Audits, Clinical Monitoring and Reporting, Quality & Risk Mentoring), Indigenous Health Services, Business Improvement, and Contract Facility Management (including interim CEO, Facility Manager, and Home Care Manager placements). ACMA claims a 100% success rate in compliance recovery across 60+ completed projects and currently deploys staff across approximately eight active contracts nationally.

ACMA's underlying technology is not a unified platform but a portfolio of proprietary assessment methodologies and licensed tools. Core offerings include the Gap Analysis Audit Tool, the Clinical Monitoring and Reporting Dashboard (built to align with the National Aged Care Mandatory Quality Indicator Program), and the CILCA 360 and CISCA capability assessment tools licensed through partner Data Drives Insight and mapped to the Australian Aged Care Leadership Capability Framework. Service delivery is hands-on and on-site: ACMA positions itself as the 'SAS of Aged Care,' with advisors deploying to client facilities within 24 hours of engagement and embedding alongside provider management teams for engagements that can extend beyond three months for complex sanctioned-provider recoveries.

The business model is professional services: ACMA generates revenue through quote-based, project-defined engagements with multi-year contract cadence and no publicly disclosed pricing tiers. Customers span the enterprise, mid-market, and non-profit segments of the Australian aged care sector, with named clients including Baptistcare, Merrimac Private Care, Positive Rehab, Yaran Business Services, and home care providers in Western Australia. Distribution is direct enterprise field sales, with relationship-based engagement through facility management, boards, and executive teams. Marketing relies on industry events, thought leadership content, ABC Radio appearances, LinkedIn presence, and a strong referral network anchored by partnerships with industry bodies (ACCPA, NATSIAACC) and complementary specialist firms in financial analysis, nutrition, architecture, ICT, and leadership development.

Name

Aged Care Management

Legal name

Aged Care Management Australia

Website

https://agedcaremanagement.com.au

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Aged Care Management Australia (ACMA) is a South Australia-based professional advisory consultancy, founded in 2006, that helps Australian aged care providers recover from sanctions, achieve regulatory compliance, and improve clinical and business performance through hands-on, on-site engagements.

Ownership category

akta.pro rank

Product category

Aged Care Consulting

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233)

SIC

Services-Management Consulting Services (8742), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Comprehensive Geriatric Assessment & Care Planning (HSABAIAA), Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

Keywords

• Aged care consulting
• Compliance management
• Quality assurance
• Regulatory advisory
• Healthcare consulting

Headquarters

HQ city

Australia Plains

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Professional Advisory Services: ACMA generates revenue through providing professional consultancy services including sanctions and non-compliance management, quality assurance, business improvement, contract facility management, and indigenous health services. Services are typically project-based with defined deliverables and cost structures.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Aged Care Management Australia (ACMA) is a professional advisory consultancy delivering hands-on, on-site support to aged care providers across Australia. Core offerings span sanctions and non-compliance management, quality assurance (including gap analysis audits, clinical monitoring and reporting, and quality and risk mentoring), indigenous health services for Aboriginal and Torres Strait Islander aged care, business improvement (staffing, financial, operational), and contract facility management. Engagements are project-based and tailored to the operational and regulatory needs of each provider.

Product overview

Aged Care Management Australia (ACMA) operates as a professional consultancy practice offering advisory services to aged care providers, structured around five core service areas: Sanctions & Non-Compliance Management, Quality Assurance (including Gap Analysis Audits, Clinical Monitoring and Reporting, and Quality & Risk Mentoring), Indigenous Health Services, Business Improvement, and Contract Facility Management. The company also licenses CILCA 360 and CISCA assessment tools for capability evaluation. Rather than a unified software platform, ACMA's offering is a portfolio of specialized consulting and advisory services delivered through on-site support and hands-on engagement.

Differentiator

Problem solved

Functional benefit

Products and services

• Sanctions and Non-Compliance Management Expert advisory service helping aged care providers recover from sanctions and non-compliance with Aged Care Quality Standards, including immediate risk mitigation, remediation planning, and ongoing compliance support. Delivered hands-on, on-site within 24 hours.
• Quality Assurance Comprehensive quality and clinical governance support for aged care providers, encompassing Gap Analysis Audits, Clinical Monitoring and Reporting tools, and Quality and Risk Mentoring, designed to help providers meet Aged Care Quality Standards.
• Gap Analysis Audits Independent gap analysis providing insights into actual versus desired performance against Aged Care Quality Standards, including consumer and staff engagement surveys, on-site observations, risk identification, and tailored compliance action plans.
• Clinical Monitoring and Reporting Clinical performance measurement tool providing dashboard overview and streamlined reporting for Clinical Governance Reporting and National Aged Care Mandatory Quality Indicator Program requirements; designed by clinicians for clinicians.
• Quality and Risk Mentoring Partnership service for small to medium providers to develop self-assessment, continuous improvement plans, and risk management frameworks with dedicated advisor support.
• Indigenous Health Services Specialist support for Aboriginal and Torres Strait Islander aged care providers, including compliance remediation, policy development, financial analysis, and culturally safe care delivery. Delivered in partnership with NATSIAACC and across remote and rural communities.
• Business Improvement Performance optimisation services for aged care providers, including staffing model reviews, home care pricing, financial analysis, hotel services reviews, and business continuity planning.
• Contract Facility Management Expert facility management services delivered on a contract basis, providing interim clinical and management support including acting CEO, Facility Manager, and Home Care Manager roles for aged care providers.
• CILCA 360 Leadership Capability Assessment Licensed leadership capability assessment tool, mapped to the Australian Aged Care Leadership Capability Framework and Aged Care Quality Standards, used to identify capability gaps in individuals and teams.
• CISCA Staff Capability Assessment Staff capability assessment tool mapped to the Australian Aged Care Leadership Capability Framework and Aged Care Quality Standards, providing data insights to drive organisational clarity and improved performance.

Quantifiable outcome

• 100% success rate in recovering compliance for sanctioned providers
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• Henson Lloyd AccountantscoreStrategic or Co-development PartnerPartnership spanning over a decade, providing specialist financial analysis and financial modelling. Services include Residential Care and Home Care performance dashboards, tailored governance support, general accounting, payroll, taxation management, and commercial due diligence for aged care providers. ACMA leverages their expertise for business improvement engagements.
• Nutrition Professionals AustraliacoreStrategic or Co-development PartnerTeam of Accredited Practicing Dietitians providing services across Australia specializing in nutritional needs of aging populations. Partnership involves clinical nutritional assessments, menu design and analysis, staff training, and Gap Analysis against aged care quality standards focusing on nutrition and consumer outcomes.
• Hodgkison ArchitectscoreStrategic or Co-development PartnerArchitecture and interior design firm established in 1989 with strong portfolio in aged care, seniors living and health care projects. Partnership involves review of design and operational management for new or refurbished developments, concept planning, project management, interior design, and facilitation of care models through architectural design.
• National Aboriginal and Torres Strait Islander Ageing and Aged Care Council (NATSIAACC)coreStrategic or Co-development PartnerNational council working to ensure Elders can access culturally safe, trauma aware and healing-informed support and care. ACMA collaborates on indigenous aged care initiatives and is a member of the Remote and Aboriginal and Torres Strait Islander Aged Care Service Development Assistance Panel.
• Data CubesupportingTechnology or IntegrationICT consultancy with over 20 years' experience in Health and Aged Care ICT. Provides ICT Audits for cost identification, risk assessment, and improvement opportunities. Supports aged care providers with Business Continuity, Disaster Recovery, Database Development, and Health Information Management.
• Data Drives InsightsupportingTechnology or IntegrationACMA is a licensee of Data Drives Insight, using CILCA 360 and CISCA assessment tools to identify capability gaps in individuals and teams. Tools are mapped to Australian Aged Care Leadership Capability Framework and Aged Care Quality Standards.
• Veraison Training & DevelopmentsupportingStrategic or Co-development PartnerTraining and development provider with psychology and business performance background. Delivers leadership and culture programs to large aged care providers. Currently providing COVID-19 Surge Response Team Workshops. ACMA refers aged care providers to Veraison for team culture assessment and improvement.
• Aged & Community Care Providers Association (ACCPA)supportingStrategic or Co-development PartnerPeak industry body that leads, advocates and provides support, advice and guidance to aged care providers. ACMA maintains a strong relationship with ACCPA as industry partners.
• National Seniors AustraliasupportingGTM or Marketing PartnerNot-for-profit organization providing strong national voice for seniors' rights. ACMA partners with National Seniors for advocacy initiatives, including hosting open forums on aged care staffing issues moderated by Chief Advocate Ian Henschke.
• Gary Coff ConsultingsupportingStrategic or Co-development PartnerConsulting partner mentioned in context of international contract supporting development of aged care respite service in Malaysia designed to Australian Quality standards.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• EY Australia: Big-4 firm with a health and aged care advisory practice that competes for enterprise transformation and compliance engagements. Comparable in regulatory advisory capability but broader in scope and geographic reach.
• Deloitte Australia: Big-4 firm providing aged care consulting spanning risk, regulatory, and digital transformation. Overlaps with ACMA on quality assurance and regulatory compliance work, particularly for large multi-site providers.
• KPMG Australia: Big-4 firm with a dedicated aged care advisory practice covering compliance, strategy, and operational consulting for major providers. Competes for enterprise mandates and offers scale and breadth ACMA cannot match, but lacks ACMA's hands-on, on-site specialization.
• BDO Australia: Mid-tier accounting and advisory network with a dedicated aged care sector group serving NFP and for-profit providers. Competes in the same mid-market segment as ACMA on financial advisory, compliance, and business improvement.
• Pitcher Partners: Australian mid-tier advisory firm with a health and aged care sector focus providing financial, governance, and operational advisory. Comparable client base and service mix in the mid-market aged care provider segment.
• Grant Thornton Australia: Mid-tier advisory firm with aged care sector advisory covering compliance, financial sustainability, and operational improvement. Comparable in targeting mid-market Australian aged care providers with multi-disciplinary consulting services.

Direct peers

• StewartBrown: Australian specialist advisory firm focused exclusively on the aged care sector, providing financial, governance, and compliance consulting to residential and home care providers. Highly comparable in niche positioning, mid-market client focus, and sector specialization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/aged-care-management

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aged Care Management