Collection Resources

What Collection Resources does

Collection Resources Inc (CRI) is a privately held, contingency-based debt collection agency headquartered in Las Cruces, New Mexico, with regional offices in Albuquerque and Scottsdale. Operating since 1978 under its executive team and incorporated as a firm in 1987, CRI specializes in medical debt collection and commercial debt recovery for healthcare providers, with secondary segments in ambulance/billing services, commercial businesses, and government agencies. The company is licensed, bonded, and insured across six southwestern U.S. states (New Mexico, Colorado, California, Texas, Arizona, and Oklahoma) and is positioned as a compliance-heavy, healthcare-focused regional operator.

The company's core service is Professional Debt Collection on a contingency fee basis, supported by an in-house technology stack including predictive dialers with call recording and workforce management, automated skip tracing tools drawing on credit bureau and social media data, secure SFTP-based client onboarding, and 24/7 client account activity portals. Adjacent product modules include Extended Business Office services, Pre-Collection Programs, in-house Litigation Services, Comprehensive Reporting, and Educational Seminars. CRI's GTM is sales-led via regional sales representatives and inside sales, with 30-45 day onboarding cycles and long-tenured client relationships (multiple clients cited at 5-10+ years).

CRI monetizes exclusively through contingency-based collection fees, with rates varying by account type, volume, and whether legal action is pursued. The firm maintains compliance with HIPAA, FDCPA, FCPA, FERPA, HITECH, TCPA, PCI-DSS, and NIST 800-53r4, holds a partnership with the New Mexico Educational Assistance Foundation (NMEAF) nonprofit, and relies on a small but long-tenured core team averaging over 15 years of service.

Name

Collection Resources

Legal name

Collection Resources Inc

Website

https://collection-resources.com

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Las Cruces

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Contingency-Based Collection Fees: Collection fees are contingent on success - the company only gets paid when they collect on an account. Rates depend on the type and volume of accounts placed with them. If legal action is recommended and pursued, collection rates may be higher with additional litigation costs.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Collection Resources provides professional debt collection and recovery services with a primary focus on medical debt collection for healthcare providers and on commercial debt recovery. Services include skip tracing, bankruptcy research, predictive dialer calls, FDCPA-compliant postal mail and email campaigns, payment processing, credit bureau reporting, and in-house litigation support, delivered on a contingency-based pricing model across six southwestern U.S. states.

Product overview

Collection Resources offers a comprehensive debt collection service portfolio centered on Professional Debt Collection Services as the core offering, supplemented by Extended Business Office and Pre-collection Programs modules that help healthcare clients manage receivables before they become delinquent. Additional modules include in-house litigation services for accounts requiring legal action, comprehensive reporting with 24/7 account access, and educational seminars for client training. The company has been providing medical debt collection and commercial debt recovery services for over 40 years, serving hospitals, medical clinics, physician groups, specialists, ambulance services, medical billing companies, commercial businesses, and government agencies across six states.

Differentiator

Problem solved

Functional benefit

Products and services

• Professional Debt Collection Services Core debt collection service offering personalized attention, advanced tools, skip tracing, bankruptcy research, dialer calls, FDCPA-compliant postal mail collection letters, email campaigns, payment processing, credit bureau reporting, TCPA-compliant bilingual call center outreach, and legal action support, delivered on a contingency-based fee model for healthcare providers, commercial businesses, and government agencies.
• Extended Business Office Extended business office service that functions as an extension of the client's operations, handling self-pay bad debts and unpaid accounts receivables with professional debt collection and recovery practices.
• Pre-Collection Programs Early-stage receivables intervention program offering patient account audits, FDCPA-compliant pre-collection letters, dialer payment reminders, and monthly self-pay billing notices to motivate patients before accounts become delinquent.
• In-house Litigation Services Litigation services on select debt types with an in-house legal team providing case consultation and advice on pursuing wage garnishment when appropriate.
• Comprehensive Reporting Reporting product providing standard reports and 24/7 access to account activity, with flexible customized reporting options tailored to specific client needs.
• Educational Seminars Training offerings including Quarterly Lunch and Learn events, an Annual Healthcare Provider Conference, and personalized on-site training covering debt collection techniques, front desk efficiencies, KPIs, MIPS tools, and insurance updates.

Quantifiable outcome

• Onboarding takes 30-45 days before debt collection activities begin
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• New Mexico Educational Assistance Foundation (NMEAF)coreStrategic or Co-development PartnerCRI has partnered with NMEAF, a 501(c)(3) private, non-profit New Mexico corporation. A portion of revenue earned above expenses is used for their public service mission to help students and families plan, prepare, and pay for post-secondary education. This partnership demonstrates CRI's commitment to community service and education beyond traditional debt collection.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Emerging players

• Radius Global Solutions: U.S. debt recovery and customer-care outsourcer with healthcare, financial, and telecom portfolios; comparable to CRI for contingency-based third-party collections in regulated verticals.
• Dynamic Recovery Solutions: Healthcare-focused debt collection agency serving hospitals and physician practices; smaller-scale emerging player comparable to CRI's vertical focus and contingency model.

Direct peers

• Hunter Warfield: National third-party debt collection agency specializing in healthcare, multifamily, and student loan recovery; comparable to CRI for its contingency model and healthcare vertical focus.
• Credit Control Company: Mid-size U.S. debt collection agency providing contingency-based recovery services for healthcare, financial, and commercial creditors; comparable in business model and customer mix to CRI.
• National Credit Systems (NCS): National healthcare and consumer debt collection agency with contingency-based pricing and skip tracing; directly comparable to CRI as a third-party collection agency serving healthcare providers across multiple U.S. regions.
• The Cawley Company: Healthcare-focused debt collection agency serving hospitals, clinics, and physician groups across the U.S.; closely comparable to CRI's vertical specialization, contingency model, and FDCPA-compliant operations.
• Williams & Fudge: Long-standing U.S. debt collection agency with higher education, healthcare, and government verticals; comparable to CRI's contingency pricing, multi-decade operating history, and education/healthcare overlap (CRI serves UTEP).
• Phillips & Cohen Associates: Large U.S. debt collection agency with healthcare, financial, and government portfolios; comparable to CRI for third-party contingency collections targeting healthcare and regulated verticals.

Broad incumbents

• EOS Holdings (EOS Solutions): International debt collection group with U.S. operations serving financial services, healthcare, and commercial creditors; broader incumbent with comparable third-party contingency collections.
• Transworld Systems: One of the largest U.S. debt collection and accounts-receivable management firms; serves healthcare and commercial creditors across all 50 states, providing a broader-incumbent benchmark for CRI's regional service offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/collection-resources-inc.

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Collection Resources