New Rochelle

What New Rochelle does

The City of New Rochelle is a municipal government entity in Westchester County, New York, established in 1857, that delivers local public services to approximately 80,000 residents, local businesses, and visitors within its jurisdictional boundaries. Its service portfolio spans public safety (police, fire), public works, permitting, property tax administration, code enforcement, infrastructure maintenance, parks and recreation, cultural programming, sustainability initiatives, and economic development programs. The city is governed by an elected mayor and city council, with operational leadership provided by City Manager Melendez.

The city's digital service delivery infrastructure is built on a CivicPlus-powered municipal website platform (newrochelleny.gov) supplemented by the MobileNR mobile application and a Schneider-hosted property portal (beacon.schneidercorp.com). These channels support online bill payment (tax bills, parking tickets), service requests, permit applications, council meeting broadcasts, and civic event calendars. The city also runs a multi-channel community engagement program spanning Facebook, X, Instagram, YouTube, and in-person community events such as the Downtown Summer Sizzle concert series, Summer Sounds Concert Series, and Spark the Sound July 4th celebration.

The city's revenue model is tax-and-fee-based, drawing primarily from property taxes, intergovernmental transfers, permits, parking violations, and fee-for-service charges. Specific revenue figures are not disclosed on the official website. Notable partnerships include CivicPlus (technology platform provider), New Rochelle Council on the Arts (cultural programming), Helpsy (textile recycling), Grucci (fireworks), and the city-established America 250 Committee. The 2026 Work Plan sets the city's current strategic agenda across infrastructure, public safety, sustainability, economic development, and community priorities.

Name

New Rochelle

Legal name

City of New Rochelle

Website

https://newrochelleny.com

Company type

Private

Founded year

1857

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of New Rochelle is a municipal government in Westchester County, New York, delivering local public services — public safety, permitting, tax administration, infrastructure, and community programming — to approximately 80,000 residents and local businesses through a CivicPlus-powered website, MobileNR app, and City Hall operations.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs (925110), Executive, Legislative, and Other General Government Support (921)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industry

Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal services
• Public administration
• Permitting and licensing
• Public safety services
• Community development

Headquarters

HQ city

New Rochelle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Distribution channels4 records

Marketing channels6 records

Core offering

New Rochelle is a municipal government that delivers core local government services to city residents, businesses, and visitors — including property tax administration, parking enforcement, permitting and licensing, public safety administration, infrastructure maintenance, and community programming. These services are delivered through in-person service at City Hall, web-based self-service portals, the MobileNR mobile application, and community venues, supported by the CivicPlus-powered municipal website platform.

Product overview

New Rochelle operates a digital services platform consisting of a city website and a mobile application (MobileNR App) that provides residents access to government services, community information, event calendars, and civic engagement tools. The city does not offer a unified SaaS product or platform-plus-modules architecture — its digital presence is a collection of informational web properties and a consumer-facing mobile app for accessing municipal services.

Differentiator

Problem solved

Functional benefit

Products and services

• MobileNR App Mobile application that allows New Rochelle residents to access city services, report issues, receive notifications, and engage with city government on mobile devices.
• Property Portal Online property search and management portal for real estate and property-related transactions, including property records, assessments, and related city services for New Rochelle.
• Online Tax Bill Payment Web-based service for New Rochelle property owners to view and pay property tax bills online.
• Online Parking Ticket Payment Web-based service for paying New Rochelle parking tickets online via the city's third-party payment portal.
• Permitting Services Municipal permitting services for construction, business operations, and other activities requiring city approval in New Rochelle, accessed via online forms and City Hall walk-in services.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• New Rochelle Council on the Arts (NRCA)coreStrategic or Co-development PartnerPartnership with the New Rochelle Council on the Arts for cultural programming including Summer Sounds Concert Series, art exhibits at City Hall, and theatrical performances at venues like Wildcliff Mansion. The city and NRCA collaborate on annual cultural events.
• CivicPluscoreTechnology or IntegrationCivicPlus provides the municipal website platform powering newrochelleny.gov, enabling integrated citizen engagement, service requests, calendar management, and administrative functions for the City.
• HelpsyminorOthersTextile recycling partner providing free home pickup of clothing and textiles to New Rochelle residents, supporting the city's sustainability and waste reduction initiatives.
• Ideally New RochellecoreOthersMarketing initiative branding New Rochelle as 'Your City Outside the City,' promoting the city to potential residents and businesses, with programs including down payment assistance for homebuyers.
• Grucci FireworksminorOthersFireworks vendor for the annual Spark the Sound July 4th celebration at Hudson Park, featuring a summer concert and fireworks display.
• America 250 CommitteeminorStrategic or Co-development PartnerCity-established committee to commemorate the nation's 250th anniversary, coordinating commemorative events and programs.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Hartford, CT: Connecticut capital city (~120K) with comparable municipal service portfolio, including digital tax/permit portals, public safety, and parks programming. Useful peer for New Rochelle's mid-sized city governance benchmarks.
• Bridgeport, CT: Comparable mid-sized Northeastern city (~150K) operating the same broad municipal service portfolio. Useful peer for benchmarking scale of operations and digital service delivery.
• Yonkers, NY: Largest city in Westchester County, NY, providing the same portfolio of municipal services (tax collection, permitting, public safety, parks, digital citizen portals) as New Rochelle. Direct operating peer within the same county and state regulatory framework.
• White Plains, NY: Westchester County city of comparable urban-suburban character (~58K residents) operating the same municipal service stack — taxes, permits, public safety, civic engagement. Closest peer for New Rochelle's size and demographic profile.
• Cambridge, MA: Mid-sized Northeastern city (~120K) with a comparable demographic and economic profile, operating a similarly mature digital services platform. Strong peer for benchmarking civic tech adoption and resident engagement.
• Evanston, IL: Mid-sized city (~78K) located outside a major metro (Chicago) with a similar municipal service mix and demographic profile. Population-size peer most directly comparable to New Rochelle (~85K).
• New Haven, CT: Mid-sized Northeastern city (~130K) with a similar mix of residential, university, and commercial activity. Direct peer for municipal service delivery, permitting, and community engagement programs.
• Stamford, CT: Mid-sized Northeastern city (~135K residents) with similar downtown-revitalization and economic-development orientation. Comparable for benchmarking digital citizen services, tax administration, and cultural programming.
• Mount Vernon, NY: Adjacent Westchester County city (~73K residents) with similar municipal structure, demographics, and service-delivery model. Comparable peer for benchmarking digital services and community engagement programs.

Others

• CivicPlus: Municipal website and citizen-engagement platform vendor that powers New Rochelle's digital infrastructure. Not a peer in the governance sense, but the most directly comparable ecosystem participant for understanding the city's technology stack and service-delivery economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NewRochelleNY
• YouTubeyoutube.com/channel/UCnhY0J1LqwIrWC7qIdaXxqA
• Facebookfacebook.com/CityofNewRochelle
• Instagraminstagram.com/newrochelleny

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Rochelle