What Gibtelecom does

Gibtelecom is a privately held, Gibraltar-based telecommunications provider founded in 2001 and self-described as Gibraltar's leading carrier, operating with 101–250 employees from a retail and service center at 15/21 John Mackintosh Square. The company delivers a full quad-play portfolio spanning Mobile (Pay Monthly contracts, No Contract plans, Pay As You Go, 5G connectivity, international roaming), Broadband (residential internet plans), TV (delivered via the proprietary Netbox Set Top Box family in 4K and HD variants with catch-up and a broad channel lineup), and Landline (voicemail, call forwarding, number portability), supplemented by Email Services (IMAP/POP3 with webmail at webmail.gibtelecom.net), a Panic Button safety add-on, and the My Gibtelecom self-service app and web portal.

Revenue is generated predominantly through recurring monthly subscriptions across mobile, broadband, TV, and landline, with usage-based top-ups on Pay As You Go mobile. Go-to-market is a horizontal mix of direct-to-consumer channels — a physical retail showroom, a self-serve web and mobile platform, and dedicated phone support (192 internet, 193 fixed line, 194 mobile, 20052200 general, +350 20052201 roaming) — alongside a dedicated Business sub-brand and a Global sub-brand targeting international roaming and cross-border customers. Distribution and service channels are exclusively domestic to Gibraltar, and the company sells its services both standalone and bundled through All-in-one, Triple Play, and Dual Play packages that increase average revenue per relationship. The company holds ISO/IEC 27001 certification (SGS, UKAS-accredited) and has no public funding, M&A, or leadership-change signals in the available record, indicating a mature, stable operating profile rather than a venture-backed growth profile.

Name

Gibtelecom

Legal name

Gibtelecom

Website

https://gibtele.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Gibtelecom is Gibraltar's leading privately held telecommunications provider, offering mobile (including 5G), broadband, TV, and landline services to residential, business, and global customers via retail, online, and app channels.

Ownership category

akta.pro rank

Headquarters

HQ city

Gibraltar

HQ country

Gibraltar

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Mobile Services: Mobile services including Pay Monthly contracts, No Contract plans, and Pay As You Go options. Revenue generated through recurring monthly fees and pay-as-you-go top-ups.
2. Broadband Services: Internet broadband plans offered to residential and business customers with various speed tiers.
3. TV Services: Television service including TV box, catch-up functionality, and channel subscriptions. Includes sports channels (Sky Sports F1, Premier Sports), entertainment, and international channels.
4. Landline Services: Fixed line telephone services with various features including voicemail, call forwarding, and number portability.
5. Bundle Deals: Combined service packages including All-in-one bundles, Triple Play (landline/mobile), Triple Play (mobile), and Dual Play bundles offering multiple services at discounted rates.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Gibtelecom sells mobile (Pay Monthly, No Contract, Pay As You Go, 5G), broadband internet, TV (delivered via Netbox 4K and HD Set Top Boxes with catch-up and channel apps), and landline telephone services to consumers and businesses in Gibraltar. These are sold individually or combined into bundled packages (All-in-one, Triple Play, and Dual Play) with supplementary services such as email hosting and a self-service account management app.

Product overview

Gibtelecom is Gibraltar's leading telecommunications provider offering a multi-service portfolio built around four core product lines: Mobile Services, Broadband, TV (delivered via Netbox Set Top Boxes in 4K and HD variants), and Landline. These services are sold individually or bundled together through All-in-one, Triple Play, and Dual Play packages for residential and business customers. The portfolio also includes supplementary add-on services such as My Gibtelecom (account management app/portal), Email Services (IMAP/POP3 with webmail), and Panic Button (mobile safety feature), alongside sub-branded offerings for Business and Global (roaming) segments.

Differentiator

Problem solved

Functional benefit

Products and services

• Mobile Services Mobile voice and data services offered on postpaid (Pay Monthly), prepaid (Pay As You Go), and no-contract plans, including 5G connectivity, roaming, and international call rates for personal and business customers in Gibraltar.
• Broadband Internet connectivity services for residential and business customers, offered as part of bundle deals or as standalone broadband plans.
• TV Television service delivered via Netbox Set Top Box (4K and HD models), offering live channels, catch-up TV, and app integrations including sports and entertainment channels.
• Landline Traditional fixed-line telephone service with features including voicemail, number porting, and call forwarding for residential and business customers.
• Bundle Deals (All-in-one, Triple Play, Dual Play) Bundled service packages combining mobile, broadband, TV, and landline into unified offerings, including All-in-one, Triple Play (landline bundle), Triple Play mobile, and Dual Play options at discounted bundle rates.
• Netbox Set Top Box (4K) 4K resolution set top box with 2GB DDR4 RAM, HDMI 2.0 (UHD) with CEC and ARC connectivity, and typical power consumption under 10W. Dimensions: 12.8 cm x 12.8 cm x 3.8 cm. Delivers the TV service to subscribers.
• Netbox Set Top Box HD (NV800) HD resolution set top box with 1 GB DDR-III RAM, HDMI 1.4 with CEC connectivity, full HD video playout, typical power consumption 10W, and low power mode under 0.5W. Dimensions: 13.2 cm x 13.2 cm x 3.5 cm. Delivers the TV service to subscribers.
• Email Services Email hosting service supporting IMAP and POP3 protocols with webmail access at webmail.gibtelecom.net, including email authentication (SPF/DKIM) for spam filtering. Default 100MB quota with option to increase for a fee.

Quantifiable outcome

• Reduced review pool from 700,000 to approximately 30,000 documents in telecommunications litigation case

Named customers1 record

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Sure: Provides mobile, broadband, TV, and landline across Guernsey, Jersey, the Isle of Man, and Falklands. Highly comparable micro-territory incumbent with a similar four-product portfolio and B2B/B2C dual-segment model.
• Monaco Telecom: Monaco's incumbent telecoms provider (backed by Iliad), offering mobile, internet, TV, and fixed-line services. Comparable as a leading integrated operator serving a small, high-income European jurisdiction.
• Manx Telecom: Incumbent telecoms operator on the Isle of Man offering mobile, broadband, TV, and landline services. Directly comparable as another leading integrated telecom in a small, affluent Crown Dependency.
• Andorra Telecom: National telecoms operator of Andorra providing mobile, broadband, TV, and fixed services. Mirrors Gibtelecom as the dominant integrated telecom serving a tiny European micro-state with a similarly affluent customer base.
• JT Group (Jersey Telecom): Incumbent telecoms operator serving Jersey, Guernsey, and other Channel Islands markets with mobile, broadband, TV, and landline. Closely comparable to Gibtelecom as a leading integrated telecom in a small affluent jurisdiction with similar regulatory dynamics and product mix.
• Vodafone Gibraltar: Vodafone-branded mobile and broadband service in Gibraltar, operating in the same territory with overlapping product categories. Directly comparable as a head-to-head competitor within Gibtelecom's home market.

Broad incumbents

• Batelco: Bahrain-headquartered telecom group offering mobile, broadband, and enterprise services across the Middle East, including ownership of Sure. Comparable as an incumbent operator that has scaled micro-market telecoms into a broader regional portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/gibtelecom

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gibtelecom