Communication Alliance

What Communication Alliance does

Communication Alliance Co., Ltd. (株式会社コミュニケーション・アライアンス) is a Tokyo-based ICT professional services firm founded in November 2002 that provides system design, development, and project management support to clients in Japan's public and social infrastructure sectors. Its service portfolio spans eight vertical-aligned offerings — human resources/payroll, airport/aviation systems, electric power systems, expressway IT, IT/cloud platform design, OutSystems-based low-code DX, OT security assessment, and inbound call center systems — with deep concentration in regulated, mission-critical domains where domain knowledge and continuity of operation are decisive buying criteria.

The company operates a direct B2B engagement model in which it transacts with both upstream development source companies and downstream sales destination enterprises, allowing it to bid on either side of an opportunity. Since March 2023 it has been a certified OutSystems partner and has accumulated over 80 OutSystems credentials (across Expert, Architecture, Security, Tech Lead, and Platform Ops roles) by December 2025, making low-code application development and CoE operational support a differentiated service line alongside its traditional custom development work. Technology choices are pragmatic — OutSystems plus standard public/private cloud — rather than proprietary, with the differentiation residing in the firm's adherence to an Architecture Canvas development methodology emphasizing reusable microservices and lifecycle-aware delivery.

Revenue is generated through professional services engagements on multi-year, custom-quoted contracts with enterprise and government clients. Pricing is not publicly disclosed and the firm holds no external funding; ¥80M of registered capital and a headcount of 11–50 indicate a small, internally financed services business. Major clients disclosed on the company website are concentrated among NTT Data group, Mitsubishi Electric group, Itochu Techno-Solutions, Marubeni group, JFE Systems, Dentsu Soken, Tepco Systems, Optage, NEXCO Systems Solutions, and CEC. A Privacy Mark certification under JIS Q 15001:2023 qualifies the firm for engagements involving personal information handling.

Name

Communication Alliance

Legal name

株式会社 コミュニケーション・アライアンス

Website

https://com-al.co.jp

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Communication Alliance is a Tokyo-based ICT professional services firm that designs, develops, and supports mission-critical systems — including HR/payroll, aviation, power, expressway, cloud, low-code, OT security, and call center solutions — for Japanese enterprise and public-infrastructure clients.

Ownership category

akta.pro rank

Product category

IT Professional Services / System Integration for Public Infrastructure

NAICS

All Other Telecommunications (517810)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Digital Workplace & Collaboration Integration (BPAEAAAM)

akta.pro secondary industries

Enterprise Architecture & IT Operating Model (BPAHAEAB), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• ICT professional services
• System design and development
• Public infrastructure systems
• Low-code OutSystems development
• Project management support

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. System Design and Development Services: Long-term system design and development for social public infrastructure sectors including human resources/payroll, airport/aviation, power, highway, IT platforms, call centers, and security. Services include implementation support for HR/payroll solutions subject to frequent legal changes.
2. Project Management Support Services: Project management support services for ICT projects in public infrastructure and social infrastructure sectors.
3. Sales Support Services: Sales support services as part of the company's service offerings.
4. Low-Code/OutSystems Development Services: DX consulting, infrastructure construction/operations, version upgrades, and consulting centered on the OutSystems low-code development platform. Includes application development, environment migration, and CoE operational support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Communication Alliance is an ICT professional services firm providing system design, development, and project management support services primarily to public sector and infrastructure organizations in Japan. Its core offerings span HR/payroll, airport/aviation, power, expressway, IT platform/cloud, and call center system development, complemented by OT security assessment, sales support, and a specialized OutSystems low-code development practice (DX consulting, infrastructure setup, application development, version upgrades, and CoE operational support). The company emphasizes a service-industry mindset and direct client engagement across both development-vendor and sales-side enterprises.

Product overview

Communication Alliance offers ICT professional services focused on public social and infrastructure sector systems. The core offering includes system design, development, and project management support services. The product portfolio comprises specialized domain solutions (HR/Payroll, Airport/Aviation, Power, Expressway systems) and platform services (IT Platform, Low-code Solution using OutSystems), complemented by security (OT Security Assessment) and operations (Call Center) services. The company positions itself as a best partner delivering best-practice IT solutions, with proprietary platforms for low-code development (OutSystems-based) forming a key differentiated service offering.

Differentiator

Problem solved

Functional benefit

Products and services

• HR and Payroll System Design, Development, and Implementation Support (人事・給与サービス) Design, development, and implementation support for human resources, payroll, and attendance (HCM/HRM) systems for organizations that must adapt to frequent legal and regulatory changes. Targeted at enterprise and public-sector clients requiring integrated HR/payroll solutions.
• Airport and Aviation System Design and Development (空港・航空システム) Design and development of airport- and aviation-related ICT systems supporting efficient movement of people and goods, with future orientation toward MaaS (Mobility as a Service) initiatives. Targeted at aviation industry and government/public-sector clients.
• Electric Power Business System Development Support (電力業務システム) Development support for electric power business systems contributing to stable power supply, safety, and energy problem resolution. Targeted at electric power industry clients and operators.
• Expressway IT Infrastructure Development Support (高速道路システム) IT infrastructure development support that improves expressway quality and enables smooth, efficient operations of Japan's critical highway lifeline. Targeted at expressway operators and related public infrastructure entities.
• IT Platform / Cloud Infrastructure Design and Construction (ITプラットフォーム) Design and construction of cloud infrastructure services spanning both public and private cloud environments, supporting the ICT foundations for modern system development. Targeted at organizations undertaking cloud adoption and infrastructure modernization.
• OutSystems Low-Code Solution (ローコードソリューション) DX consulting, infrastructure construction and operations, application development, version upgrades, and consulting centered on the OutSystems low-code platform, delivered by certified technical specialists (Expert, Architecture, Security, Tech Lead roles). Includes legacy Notes system replacement/migration and Center of Excellence (CoE) operational support. Targeted at enterprises undertaking digital transformation with OutSystems, and at partner companies co-growing the low-code business.
• OT (Operational Technology) Security Assessment Service (OTセキュリティサービス) Operational Technology (OT) security assessment services, including detection of OT risks and proposals for optimal countermeasures. Targeted at organizations operating OT environments that need security risk assessment and remediation guidance.
• Inbound Call Center System Design and Construction (コールセンターシステム) Design and construction of inbound call center systems integrating PBX-based voice infrastructure with recording servers (通話録音基盤), supporting customer service (CS) improvement. Targeted at inbound call center operators.
• Project Management Support Services (プロジェクトマネージメント支援) Project management support services for ICT projects, primarily in social/public infrastructure sectors. Targeted at organizations running complex ICT projects that benefit from external PM expertise.
• Sales Support Services (営業支援) Sales support services provided alongside system design and development, leveraging the company's dual position as a development source and sales destination enterprise. Targeted at trading partners and enterprise clients.

Named customers15 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• OutSystemscoreTechnology or Integration · 1 March 2023Communication Alliance was certified as an OutSystems partner in March 2023. The partnership centers on delivering low-code DX solutions using the OutSystems platform. The company has built a team of certified specialists (80+ certifications as of December 2025) covering development, architecture, security, mobile, front-end, and platform operations. The company provides application development, infrastructure construction, operations, version upgrades, and consulting services through this partnership.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• BIPROGY: Japanese IT services firm (formerly UNISYS Japan) offering system integration, software development, and IT consulting for finance, public sector, and manufacturing — overlapping with Communication Alliance's enterprise and government-focused SI practice.
• SCSK Corporation: Japanese IT services firm (Sumitomo group) providing system integration, software development, and consulting — overlaps with Communication Alliance in enterprise SI and regulated industry clients.
• NRI (Nomura Research Institute): Major Japanese IT consulting and systems integrator providing systems design, consulting, and solutions across financial services, public sector, and industry verticals — comparable in consulting-led SI mix and strong in regulated infrastructure work.
• CEC Corporation: Mid-tier Japanese IT services firm providing system integration, custom software development, and IT consulting to enterprises and government — directly comparable to Communication Alliance in market, scale, and offering mix. CEC is also a disclosed major trading partner.
• DTS Corporation: Mid-sized Japanese IT services firm providing system integration, embedded systems, and consulting services — comparable in scale and multi-industry SI focus, particularly relevant to Communication Alliance's system design offerings.
• TIS Inc. Major Japanese IT services firm providing SI, BPO, and consulting across financial services, public sector, manufacturing, and other industries — comparable in SI-led, multi-vertical service model.
• Itochu Techno-Solutions Corporation: Major Japanese IT solutions provider with broad system integration, software, and consulting offerings. Listed as a major trading partner of Communication Alliance, demonstrating overlapping enterprise customer base and competitive overlap in SI work.

Broad incumbents

• Fujitsu Limited: Diversified Japanese IT/telecom incumbent with one of the largest domestic SI practices serving government and large enterprises — comparable in capability mix but with vastly larger scale and stronger incumbent positioning.
• NTT Data Corporation: Japan's largest SI firm and a dominant provider of IT services for government and large enterprises — far broader and larger than Communication Alliance. NTT Data is also a major trading partner, illustrating its dual role as competitor and prime contractor.
• NEC Corporation: Diversified Japanese IT and telecom incumbent with significant systems integration, public-sector IT, and managed services practices — comparable in capability mix but operating at vastly greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Communication Alliance