Empolis Service Express
Empolis (Empolis Information Management GmbH) provides an AI-based SaaS knowledge management platform called Empolis Industrial Knowledge for industrial enterprises, serving 300+ customers across manufacturing, robotics, and equipment sectors with intelligent search, knowledge graphs, and GenAI capabilities.
- Company typePrivate
- Founded2012
- HeadquartersKaiserslautern, Germany
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Empolis Service Express does
Empolis Information Management GmbH (previously operating as Empolis Service Express) is a German AI-software vendor headquartered in Kaiserslautern, Germany, and a member of the Proalpha Group. The company provides Empolis Industrial Knowledge, a cloud-based SaaS platform for AI-based knowledge management targeted at industrial enterprises. The platform combines intelligent search, decision trees, knowledge graphs, and generative AI to centralize and contextualize a company's operational knowledge across its full value chain — from R&D and engineering through production and shopfloor to customer support and field service — with the goal of converting fragmented institutional knowledge into actionable, traceable recommendations and reduced information-search time.
The product is structured as three capability modules — Collect & Organize, Transfer & Governance, and Access & Integrate — layered with six industry solutions for Customer Support & After Sales, Field Service, Production & Shopfloor, Engineering & Construction, Quality & Complaint Management, and Technical Sales. Field Service deployment includes offline mobile access for technicians, and the platform claims potential improvements of up to +55% in First-Time-Fix-Rate. Empolis serves more than 300 industrial customers including KUKA, Phoenix Contact (≈16,500 internal users across 40+ countries), Zeiss, Vaillant, KOMATSU, BOMAG, HOMAG, and Yaskawa, spanning robotics, precision technology, building technology, construction equipment, lubricants, and motion-control verticals.
Go-to-market is an enterprise field-sales motion built around "Request a Demo" and quote-based pricing (no public pricing tiers disclosed), supplemented by a Partner Network for resellers and implementation partners. Distribution benefits from corporate parentage within Proalpha Group, with multi-channel marketing (content hub, LinkedIn, Xing, YouTube, newsletter, events including the Empolis Digital Day). Revenue is generated through SaaS subscriptions; the company is privately held with 101–250 employees and no disclosed funding rounds or revenue figures.
Empolis Service Express firmographics
Firmographics- Name
- Empolis Service Express
- Legal name
- Empolis Information Management GmbH
- Website
- https://service.express
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Empolis (Empolis Information Management GmbH) provides an AI-based SaaS knowledge management platform called Empolis Industrial Knowledge for industrial enterprises, serving 300+ customers across manufacturing, robotics, and equipment sectors with intelligent search, knowledge graphs, and GenAI capabilities.
- Ownership category
- akta.pro rank
Empolis Service Express industry classification
Industry- Product category
- Enterprise Knowledge Management Software
- NAICS
- Custom Computer Programming Services (541511), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Embedded & OEM Analytics (HDAEAMAC)
- akta.pro secondary industries
- General Customer Service (Order/Account/Inquiries) (BPAAABAA), Appointment Scheduling & Service Dispatch Support (BPAAABAO)
Keywords
Where Empolis Service Express is headquartered
LocationHeadquarters
- HQ city
- Kaiserslautern
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Empolis Service Express business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Software Subscription: Empolis Industrial Knowledge is delivered as a cloud-based SaaS platform. The company offers AI-based knowledge management software as a standard software solution with subscription-based licensing model.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
Empolis Service Express product offering
Product offeringCore offering
Empolis Service Express sells Empolis Industrial Knowledge, an AI-based SaaS knowledge management platform for industrial enterprises. The platform centralizes operational knowledge and delivers context-aware, trusted recommendations across the value chain — from R&D through shopfloor to customer support — using intelligent search, decision trees, knowledge graphs, and generative AI. It is offered with a mobile Field Service App supporting offline knowledge access for technicians, and is sold to industrial customers through direct enterprise sales and a partner/reseller network.
Product overview
Empolis Industrial Knowledge is a unified AI-based SaaS knowledge management platform designed for industrial companies. The platform consists of three core modules — Collect & Organize, Transfer & Governance, and Access & Integrate — which work together to enable companies to digitize, manage, and deliver their operational knowledge across the value chain. The platform is complemented by industry-specific solutions for Customer Support & After Sales, Field Service, Production & Shopfloor, Engineering & Construction, Quality & Complaint Management, and Technical Sales. Over 300 industrial companies use the software as a cloud-based solution.
Differentiator
Problem solved
Functional benefit
Brands
- Empolis Industrial Knowledge: AI-based knowledge management SaaS software platform for industrial enterprises, enabling context-based information access, intelligent search, decision trees, knowledge graphs, and generative AI capabilities.
Products and services
- Empolis Industrial Knowledge Cloud-based SaaS platform that centralizes, organizes, and delivers context-aware operational knowledge across the entire industrial value chain — from R&D through shopfloor to customer support — using intelligent search, decision trees, knowledge graphs, and generative AI. Used by 300+ industrial companies.
- Field Service Solution Mobile-enabled industry solution that delivers technical knowledge to field technicians, including offline, to reduce repeat service visits and improve first-time-fix rates by up to +55%.
- Customer Support & After Sales Solution Industry solution that provides customer service teams, end customers, and partners with central, context-based knowledge access to optimize support experiences and after-sales revenue.
- Production & Shopfloor Solution Industry solution for production environments that optimizes setup times, reduces equipment downtime, and documents maintenance operations to standardize quality across operators.
- Quality & Complaint Management Solution Industry solution that accelerates error analysis, complaint handling, and rollout of quality information to relevant personnel across the organization.
- Engineering & Construction Solution Industry solution for engineering and construction departments that centralizes technical specifications, design documentation, and configuration knowledge.
- Technical Sales Solution Industry solution that equips sales teams with technical product knowledge to improve pre-sales consultation, configuration support, and upselling outcomes.
Quantifiable outcome
- First-Time-Fix-Rate improvement up to +55%
- +1 more outcomes
Companies that use Empolis Service Express
Customer profileNamed customers20 records
Segments6 records
Ideal customer profiles3 records
Empolis Service Express technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature5 records
Empolis Service Express partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Proalpha GroupflagshipEmpolis Information Management GmbH is a member of the Proalpha Group ('A Proalpha Group Company'). This represents a significant corporate parent relationship where Empolis operates as a group subsidiary, benefiting from shared resources, market positioning, and strategic alignment within the enterprise software sector.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Empolis Service Express competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Empolis Service Express social profiles
Digital presenceEmpolis Service Express financial estimates
Financial estimateRevenue estimate
Valuation estimate
Empolis Service Express leadership team
Management profileNumber of profiles
Empolis Service Express funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Empolis Service Express M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Empolis Service Express
What does Empolis Service Express do?
Empolis Service Express sells Empolis Industrial Knowledge, an AI-based SaaS knowledge management platform for industrial enterprises. The platform centralizes operational knowledge and delivers context-aware, trusted recommendations across the value chain — from R&D through shopfloor to customer support — using intelligent search, decision trees, knowledge graphs, and generative AI. It is offered with a mobile Field Service App supporting offline knowledge access for technicians, and is sold to industrial customers through direct enterprise sales and a partner/reseller network.
Is Empolis Service Express a public or private company?
Empolis Service Express is a private company. It is classified as corporate owned and is currently operating.
When was Empolis Service Express founded?
Empolis Service Express was founded in 2012. It employs 101 to 250 people.
Where is Empolis Service Express based?
Empolis Service Express is headquartered in Kaiserslautern, Germany, in the Europe region.
How does Empolis Service Express make money?
One revenue line is on record: saaS Software Subscription.
Does Empolis Service Express have an API?
No public API is recorded for Empolis Service Express.
What industry is Empolis Service Express in?
Empolis Service Express's product category is Enterprise Knowledge Management Software. Its primary akta.pro industry code is HDAEAMAC, Embedded & OEM Analytics, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 541511 and its SIC code is 7373.