What AMResorts does

AMResorts, founded in 2001 and now operating as the Hyatt Inclusive Collection, is a multi-brand all-inclusive resort management platform headquartered in Newtown Square, Pennsylvania. The platform operates twelve resort brands — Impression by Secrets, Hyatt Ziva, Hyatt Zilara, Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Vivid Hotels & Resorts, Bahia Principe Hotels & Resorts, Alua Hotels & Resorts, Sunscape Resorts & Spas, and Independent Properties — covering luxury boutique to value-tier segments across Mexico, the Caribbean, Central America, and Europe (13+ countries including Aruba, Bulgaria, Colombia, Costa Rica, Curaçao, Dominican Republic, Greece, Jamaica, Panama, Portugal, Saint Lucia, and Spain). The company sells nightly all-inclusive room stays under three standardized inclusion tiers (Endless Privileges®, Unlimited-Luxury®, Unlimited-Fun®), trademarked service programs differentiated by amenities such as à la carte dining, top-shelf spirits, 24-hour room service, concierge, and operational touches such as the 'no wristbands, no reservations' philosophy. Revenue is generated from per-stay all-inclusive rates covering accommodations, meals, beverages, activities, entertainment, taxes, and gratuities, supplemented by ancillary upsells (room upgrades, spa services, excursions) and group/MICE bookings.

The business is distributed through direct-to-consumer channels (hyattinclusivecollection.com with integrated booking engine and a 1.800.597.4761 toll-free line), formalized travel-advisor programs with separate Americas and Europe booking portals, dedicated Meetings & Incentives (MICE) sales coverage, and cross-promotion through the World of Hyatt loyalty program (12M+ members) and its co-branded credit card. The company targets six primary customer segments: families, couples and adults-only luxury travelers, wellness seekers, corporate/group events, destination wedding couples, and value-conscious travelers. Following Hyatt Corporation's 2021 acquisition of Apple Leisure Group for approximately $2.7 billion, AMResorts brands were reorganized as Hyatt Inclusive Collection under publicly traded Hyatt (NYSE: H); prior owners included KKR (equity partner and acquirer of luxury hotels through ALG) and Bain Capital (2013 funding round). The operating platform employs 10,000+ staff and has earned industry recognition including Tripadvisor Travelers' Choice Best of the Best (top 1% globally), AAA Four/Five Diamond distinctions, and the KKR Eco-Innovation Award.

Name

AMResorts

Legal name

Hyatt Corporation

Website

https://amresorts.com

Company type

Public

Founded year

2001

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

AMResorts, operating as Hyatt Inclusive Collection, is a multi-brand all-inclusive resort management platform running 12 brands across Mexico, the Caribbean, Central America, and Europe, serving families, couples, wellness travelers, corporate groups, and destination-wedding couples through standardized luxury and premium all-inclusive stay experiences integrated with the World of Hyatt loyalty ecosystem.

Ownership category

akta.pro rank

Product category

All-Inclusive Resort Hospitality

NAICS

Traveler Accommodation (7211), Accommodation (721)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Luxury All-Inclusive Resorts (THAGACAI)

akta.pro secondary industries

Adults-Only All-Inclusive Resorts (THAGAKAB), Beach & Island All-Inclusive Resorts (THAGAKAG), Family & Kid-Friendly All-Inclusive Resorts (THAGAKAA)

Keywords

• All-inclusive resorts
• Hospitality management
• Hotel brand portfolio
• Destination weddings
• Resort loyalty programs

Headquarters

HQ city

Newtown Square

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. All-Inclusive Resort Stays: Guests pay an all-inclusive daily/nightly rate covering accommodations, all meals, beverages (alcoholic and non-alcoholic), activities, entertainment, taxes, and gratuities. Revenue is driven by room nights sold across 12+ resort brands. Additional revenue is generated through premium room upgrades, spa services beyond included treatments, optional excursions, and concierge services.

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels8 records

Core offering

AMResorts operates as the Hyatt Inclusive Collection, a portfolio of 12 all-inclusive resort brands offering bundled vacation experiences across Mexico, the Caribbean, Central America, and Europe. Guests pay a single nightly rate that covers accommodations, gourmet à la carte dining, top-shelf beverages, 24-hour room service, activities, entertainment, and gratuities. The portfolio is segmented across luxury, adults-only, family-friendly, and wellness tiers through three inclusion programs: Endless Privileges, Unlimited-Luxury, and Unlimited-Fun.

Product overview

Hyatt Inclusive Collection (formerly AMResorts) is a platform of 12+ all-inclusive resort brands offering distinct experiences across luxury, adults-only, family, and wellness segments. The portfolio includes core brands Hyatt Ziva and Hyatt Zilara, plus sub-brands Impression by Secrets, Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Vivid Hotels & Resorts, Bahia Principe Hotels & Resorts, Alua Hotels & Resorts, Sunscape Resorts & Spas, and Independent Properties. All resorts operate under three distinct inclusion concepts: Endless Privileges (luxury), Unlimited-Luxury (premium), and Unlimited-Fun (family-oriented), providing standardized all-inclusive experiences at properties throughout Mexico, the Caribbean, Central America, and Europe.

Differentiator

Problem solved

Functional benefit

Brands

• Impression by Secrets: Adults-only havens with butler services and elevated Endless Privileges inclusions featuring personalized extravagance and coveted experiences.
• Hyatt Ziva
• Hyatt Zilara
• Zoetry Wellness & Spa Resorts
• Secrets Resorts & Spas
• Breathless Resorts & Spas
• Dreams Resorts & Spas
• Hyatt Vivid Hotels & Resorts
• Bahia Principe Hotels & Resorts
• Alua Hotels & Resorts
• Sunscape Resorts & Spas
• Independent Properties

Products and services

• Impression by Secrets Adults-only luxury resort brand featuring elevated Endless Privileges inclusions, butler services, and next-level accommodations for personalized extravagance and coveted experiences.
• Hyatt Ziva Premium all-inclusive family resort brand offering quality family time with international dining, on-site activities, live entertainment, and offerings designed for the whole family.
• Hyatt Zilara Adults-only all-inclusive resort brand offering sophisticated, rejuvenating getaways at beachfront locations with international dining, yoga classes, and live performances.
• Zoëtry Wellness & Spa Resorts Boutique wellness resort brand offering adults Endless Privileges of luxury, privacy, and freedom, designed to inspire and help guests become the best version of themselves.
• Secrets Resorts & Spas Adults-only romantic resort brand featuring elegantly appointed suites, pristine pools, beach views, and modern luxury for intimate getaways and lasting memories.
• Breathless Resorts & Spas Adults-only all-inclusive resort brand offering spirited escapes with creative cocktails, top-notch service, luxurious spa experiences, and stunning beachfront settings.
• Dreams Resorts & Spas Family-friendly all-inclusive resort brand offering beachfront accommodations, exclusive amenities, and spacious rooms and suites for elevated family vacation experiences.
• Hyatt Vivid Hotels & Resorts Adults-only all-inclusive resort brand designed for travelers seeking casual comforts and simple pleasures, offering custom convenience and memory-making moments.
• Bahia Principe Hotels & Resorts All-inclusive resort brand offering both adults-only escapes and family-friendly stays, with experiences designed to help guests live every moment their way.
• Alua Hotels & Resorts Modern beach holiday resort brand operating in Europe's top island destinations, offering options from adults-only to family vacations in seaside locations.
• Sunscape Resorts & Spas Family-friendly all-inclusive resort brand offering vibrant beachfront locations with countless activities for everyone, day and night.
• Independent Properties Unique independent hotels under the Inclusive Collection offering pampering amenities in exclusive locales, from spacious family-friendly accommodations to all-adult seaside options.
• Destination Weddings & Honeymoons Dedicated destination wedding and honeymoon planning service with scenic beachfront venues, comprehensive wedding coordination, and all-inclusive group pricing across the Inclusive Collection properties.
• Meetings, Incentives, Conferences & Events (MICE) Dedicated corporate MICE division with separate Americas and Europe portals, providing meeting spaces, group accommodations, and incentive travel programs for corporate clients and meeting planners.

Quantifiable outcome

• Beach resorts hold 41.3% of the global destination wedding venue market
• +2 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Marriott All-Inclusive by Marriott Bonvoy (Marriott International): Marriott has rapidly expanded an all-inclusive portfolio across Mexico, the Caribbean, and Europe, pursuing the same premium tier as Hyatt Inclusive Collection. Comparable in scale, distribution strength, and tiered brand strategy through Marriott Bonvoy.
• Hilton All-Inclusive (Hilton Worldwide): Major hotel group expanding into all-inclusive across Latin America and the Caribbean with multiple brands (including the Apple Leisure Group legacy properties at competitor scale), competing for similar transient and group demand as Hyatt Inclusive Collection.

Direct peers

• Palace Resorts: Mexico-focused luxury all-inclusive operator with a portfolio of brands in Cancun, Riviera Maya, Los Cabos, and Jamaica, head-to-head with Hyatt's Secrets, Hyatt Ziva/Zilara, and Impression brands.
• Sandals Resorts International: Caribbean-focused all-inclusive resort operator offering premium adults-only and family (Beaches) brands across many of the same destinations as AMResorts (Jamaica, Saint Lucia, Dominican Republic, Curaçao). Direct head-to-head competitor for romance and couples segments.
• Palladium Hotel Group: Spain-based all-inclusive operator with brands in Mexico (Hard Rock Hotel, TRS) and the Caribbean/Mediterranean, competing on luxury adults-only and family experiences against Hyatt Inclusive Collection's premium brands.
• Karisma Hotels & Resorts: All-inclusive operator with brands spanning the luxury wellness and family tiers in Mexico and the Caribbean, overlapping directly with Zoëtry, Dreams, and Hyatt Ziva.
• Iberostar Hotels & Resorts: Spain-based all-inclusive resort company with extensive Mexico/Caribbean properties and a strong European clientele, directly overlapping with Hyatt Inclusive Collection's Mexico, Caribbean, and Europe footprint (Bahia Principe partnership also intersects).
• Bahia Principe (Grupo Piñero): Spanish group operating all-inclusive resorts in the Caribbean and Mexico under the Bahia Principe brand (one of Hyatt Inclusive Collection's 12 brands acquired in the partnership); direct competitor and now also commercial partner.
• Club Med: Pioneer of the all-inclusive resort model with premium and family brands across the Caribbean, Mexico, and Europe, including direct overlap with Hyatt Inclusive Collection's destinations and family/adults-only segmentation.

Regional players

• Fiesta Americana Travelinn (Grupo Posadas): Mexico-dominant all-inclusive and resort operator with the Live Aqua, Grand Fiesta Americana, and Fiesta Americana brands, directly competing with Hyatt Inclusive Collection's Mexico-heavy resort footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AMRMeetings
• LinkedInlinkedin.com/company/amresorts

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AMResorts