What Eg Factory does

eg factory GmbH is a Chemnitz-based, full-service business process outsourcing provider serving regulated German energy suppliers (electricity and gas) and telecommunications companies. Founded in 2008 through the merger of k+n Informationssysteme GmbH (1996) and facturea GmbH, the company operates as a wholly owned subsidiary of extragroup (ExtraHolding GmbH) alongside sister retail-energy brands such as ExtraEnergie, ExtraGrün, prioenergie and hitenergie. With 350+ employees, eg factory manages back-office operations for more than 1 million end customers across its client base, delivering supplier switching, grid usage billing, balancing group and schedule management, energy data management, customer care, billing and registered debt collection services.

The company's core technology is AccountPlus, a proprietary in-house process platform developed over more than 17 years. AccountPlus automates mass-data workflows mandated by German energy regulation — GPKE, GeLi Gas, EnWG, StromNZV, MessZV, MaBiS and WiM — and processes EDIFACT/X30 messages (INVOIC, CONTRL, REMADV, MSCONS) for electronic data interchange with grid operators, balancing group coordinators and market partners. The platform offers configurable standard-and-optional modules, real-time legislative updates, and standardized interface connectivity to client-side enterprise systems such as SAP IS-U. eg factory also holds a registered debt-collection license under §10(1) RDG (file ref. E 3712-3/12, AG Chemnitz), enabling in-house court dunning, litigation, enforcement and insolvency proceedings.

Revenue is generated through individualized modular service fees for outsourced BPO contracts; collection costs are largely recovered from defaulting end customers per §286 BGB, making the engagement close to cost-neutral for clients. Pricing is not publicly disclosed. Go-to-market is direct B2B enterprise sales with dedicated account management, supplemented by multi-channel demand generation (affiliate networks including affilinet/Zanox/Belboon/Webgains, paid search, social) and a white-labeled self-service portal for client end customers. The company is privately held with no external funding rounds or public listing, and is exclusively focused on the German (DACH) market.

Name

Eg Factory

Legal name

eg factory GmbH

Website

https://eg-factory.de

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

251–500 employees

Short description

eg factory GmbH is a German full-service BPO provider, owned by extragroup, that uses its proprietary AccountPlus platform to outsource supplier switching, billing, energy data management and debt collection for energy and telecom companies across 1M+ end customers.

Ownership category

akta.pro rank

Headquarters

HQ city

Chemnitz

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Full-Service B2B Outsourcing: eg factory operates as a full-service provider for energy suppliers and telecommunications companies, offering comprehensive outsourcing of critical operational processes. Revenue is generated through service fees for a modular suite of services covering supplier switching, grid usage billing, balancing group management, energy data management, customer care, billing, and receivables management. Pricing is based on individualized combinations of standard and optional modules, with the company absorbing costs of collection from end customers where legally possible, making the service largely cost-neutral for clients. The company has served over 1 million end customers across its client base.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

eg factory is a full-service B2B outsourcing provider for German electricity and gas suppliers (and telecommunications providers), delivering end-to-end management of end-customer relationships built on its proprietary AccountPlus IT platform. Core services cover supplier switching (GPKE/GeLi Gas), network usage billing, balancing group and schedule management, energy data management, customer care and billing, and registered receivables management, offered as modular combinations tailored to each client.

Product overview

Eg Factory operates as a full-service provider for energy suppliers (electricity and gas) and telecommunications companies, built around its proprietary AccountPlus IT platform. The platform provides mass data processing with high automation, supporting supplier switching processes (GPKE/GeLi Gas), customer care, billing, network usage invoicing, balancing group management, energy data management, and receivables management. Services are delivered through modular architecture combining standard and optional modules, with flexible customization and SAP IS-U integration capability.

Differentiator

Problem solved

Functional benefit

Brands

• AccountPlus: Proprietary IT solution developed by eg factory for flexible client customization and real-time implementation of legal changes with high process automation, capable of interfacing with existing enterprise software such as SAP IS-U.

Products and services

• AccountPlus Platform Proprietary IT process platform owned and operated by eg factory for mass data processing of energy and telecom supplier operations, supporting GPKE/GeLi Gas compliance, EDIFACT/X30 messaging, and SAP IS-U integration; delivered as part of eg factory's outsourcing services to enterprise clients.
• Vertriebsunterstützung (Sales Support) Sales support services for energy suppliers including standardized interfaces (XLS, CSV, XML), online signup and selfcare systems, telesales tools with real-time tariff information, commission billing, information hotline, manual contract registration, and archiving.
• Wechselprozess (Supplier Switching Process) Complete management of the supplier switching process under GPKE and GeLi Gas regulations, including plausibility checks, automatic contract cancellation, distribution network operator notification, and EDIFACT messaging within regulatory time regimes.
• Customer Care and Billing Customer service center operations (phone, email, fax) and comprehensive billing for energy and telecom clients, including advance payments, annual and final billing, electronic payment processing, automatic cash flow control, dunning, and paper-based invoice printing.
• Netznutzungsabrechnung (Network Usage Billing) Automatic capture and processing of electronic network usage invoices (INVOIC messages per GPKE/GeLi), automatic plausibility checks using network price databases, electronic avises, payment processing, and financial accounting interface.
• Energiedatenmanagement (Energy Data Management) Energy data management including consumption data capture (MSCONS messages), load profiles, invoice verification, balancing and forecasting for electricity procurement, schedule management, and EEG (Renewable Energy Sources Act) annual billing.
• Forderungsmanagement (Receivables Management) Comprehensive receivables management including automated dunning and collection, registered debt collection services under §10 RDG, court dunning procedures, litigation support, enforcement proceedings, and insolvency proceedings handling.

Quantifiable outcome

• Over 1 million end customers managed across client base
• +2 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• SAP (SAP IS-U)coreTechnology or Integrationeg factory's AccountPlus platform offers interface connectivity to SAP IS-U and other existing enterprise software systems used by energy suppliers. This integration capability allows seamless data exchange between eg factory's process platform and clients' SAP-based infrastructure.
• CRIF Bürgel GmbHsupportingTechnology or IntegrationCredit agency used for credit scoring and probability calculations for future payment behavior of energy customers. Address data of customers is incorporated into scoring models per §31 BDSG and Art. 6 DSGVO.
• SCHUFA Holding AGsupportingTechnology or IntegrationMajor German credit agency used for customer creditworthiness assessment in energy supply contract decisions. Data is shared per §31 BDSG and Art. 6 DSGVO requirements.
• Deutsche Telekom AGsupportingTechnology or IntegrationDeutsche Telekom AG handles the billing and collection process for eg factory's telecommunications division's Call-by-Call and Internet-by-Call services through its established billing infrastructure.
• Distribution Network Operators (Verteilnetzbetreiber)coreTechnology or Integrationeg factory exchanges data with grid/network operators for supplier switching notifications, grid usage billing, and metering point management per GPKE and GeLi Gas regulatory frameworks. This is a core operational dependency for energy services.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Schleupen AG: German vendor of software and services for utilities (electricity, gas, water, heating), offering billing, customer management, energy data, and market-communication modules that compete head-to-head with eg factory's AccountPlus platform in the German energy BPO segment.
• Allgeier Group: German IT services group with a utilities/energy practice and BPO capability addressing regulated back-office and customer operations, comparable to eg factory's full-service energy and telecom outsourcing model.
• msg systems ag: Large independent German IT consultancy with a dedicated energy practice covering billing, market communication, SCADA/energy data, and SAP-based platforms; competes with eg factory across multiple German energy-supplier accounts.
• Robotron Datenbank-Software GmbH: German vendor of utility and energy-market software, including billing, energy data management, and market communication modules; competes directly with eg factory's AccountPlus solutions for energy-supplier accounts.
• Arvato (Bertelsmann): Large global BPO provider under Bertelsmann; Arvato Financial Solutions and Arvato Supply Chain Solutions operate in Germany with utility billing, dunning, receivables management, and customer-care offerings that overlap directly with eg factory's services for energy suppliers.
• Procilon Group: German software and services firm focused on the regulated German energy market, with PKI, smart-meter gateway, and market-communication solutions that overlap eg factory's regulated workflow and compliance capabilities.
• ConVista Consulting: German SAP IS-U/utility consulting and process-outsourcing firm with a comparable customer focus and SAP-centric integration profile to eg factory, addressing German supplier back-office and market-communication workloads.

Broad incumbents

• Capgemini: Global IT services, consulting, and BPO firm with an established energy and utilities vertical that competes with eg factory for end-to-end BPO and customer operations work at scale.
• Atos: Global IT services and consulting firm with a sizable German utility and energy practice (and a deep SAP relationship); competes with eg factory for energy-supplier transformation and BPO mandates.
• Sopra Steria (incl. Steria Mummert): European IT services group with a long-established German utility practice (formerly Steria Mummert) covering billing, customer management, and energy-market compliance; competes broadly with eg factory in regulated energy BPO.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/eg_factory

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eg Factory