What National Custom Compounding does

National Custom Compounding (NCC) is an Australian compounding pharmacy founded in 2013 and headquartered in Merrimac on the Gold Coast, Queensland. The company specialises in the custom preparation of personalised medicines — creams, capsules, troches, suspensions, drops, pessaries, and other dosage forms — tailored to individual prescriptions for patients with sensitivities, dosing needs, or formulations not commercially available. Its facility is built as a multi-zone sterile compounding laboratory aligned with Pharmaceutical Society of Australia and US Pharmacopoeia guidelines, with raw ingredients sourced from certified suppliers and subject to quality testing.

The business operates three complementary go-to-market motions: a direct-to-consumer channel via the customcompounding.com.au prescription upload portal (orders fulfilled within 24 hours and shipped Australia-wide via Express Post or collected at the Gold Coast facility or the adjacent Amcal Merimac on Saturdays); an affiliate pharmacy partner programme with 875+ pharmacies across Australia, including national chains such as Amcal and Priceline; and a community-led clinical channel in which GPs, specialists, and allied health practitioners send prescriptions directly, supported by a separate Clinic Affiliate Program.

Revenue is generated through three streams: fees from prescription compounding services, transactional sales of finished compounded products via the nccshop.com.au e-commerce storefront, and referral-based revenue from the affiliate pharmacy network. NCC serves a broad use-case segmentation across hormone replacement therapy, paediatric, dermatology, chronic pain, sleep and mood, weight management, hair loss, veterinary, and chronic disease support (e.g., multiple sclerosis). The customer base cited includes mid-market partner pharmacies (Priceline South Brisbane, AMCAL Hope Island) and healthcare providers (e.g., a holistic integrative doctor on the Gold Coast). The company is independently and privately owned with no external funding or parent entity disclosed.

Name

National Custom Compounding

Legal name

National Custom Compounding

Website

https://customcompounding.com.au

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

National Custom Compounding is an Australian independently owned compounding pharmacy, founded in 2013 on the Gold Coast, that prepares personalised medicines tailored to individual prescriptions. It serves patients, prescribers, and 875+ partner pharmacies across Australia via direct mail-order, online ordering, and clinical affiliate programs.

Ownership category

akta.pro rank

Product category

Compounding Pharmacy Services

NAICS

Pharmaceutical Preparation Manufacturing (325412)

SIC

Pharmaceutical Preparations (2834)

akta.pro primary industry

Compounding Pharmacies (Sterile/Non-Sterile) (HLAFALAE)

akta.pro secondary industry

Compounding Pharmacy & Sterile Prep Workflow Systems (HLACAKAM)

Keywords

• Compounding pharmacy services
• Custom prescription medications
• Personalised medicine formulations
• Hormone replacement therapy
• Veterinary compounding services

Headquarters

HQ city

Worongary

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Prescription Compounding Services: Custom compounding of prescription medications for patients with specific health needs. Patients upload prescriptions online, via phone consultation with pharmacists, or through partner pharmacies. Medications are prepared to exact formulations and shipped or collected.
2. Non-Prescription Compounded Products: Sale of pre-formulated compounded products through the nccshop.com.au online store. Products include supplements, skincare, and health products available for direct purchase.
3. Affiliate Pharmacy Program: Partner pharmacies across Australia access NCC's compounding capabilities to expand their product range and serve patients requiring custom medications.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

National Custom Compounding is a licensed Australian compounding pharmacy that formulates personalised medicines to individual prescriptions in formats including creams, capsules, troches, suspensions, drops, and pessaries. It operates a state-of-the-art sterile facility with three separate zones built to Pharmaceutical Society of Australia and US Pharmacopoeia standards, serving patients directly and through more than 875 partner pharmacies nationwide.

Product overview

National Custom Compounding is a specialist compounding pharmacy that creates personalised medicines to order. The core offering consists of 12 therapeutic service categories (Hormone Replacement Therapy, Vitamins & Nutrition, Skincare & Cosmetics, Pain Management, Sleep & Mood Disorders, Sports Injuries, Paediatrics, Multiple Sclerosis, Weight Management, Hair Loss, Vet & Animal Compounding, and Sea & Motion Therapy), supported by a digital Online Prescription Ordering Portal. The portfolio also includes approximately 20+ finished compounded products sold through their online shop (nccshop.com.au), ranging from nutritional supplements (Magnesium Glycinate, SAMe) to topical formulations (Skincare serums, Anaesthetic creams) and fact-sheet documented compounds (Trazodone, Low Dose Naltrexone, Diltiazem). The company serves patients directly via online/mail-order, through 875+ affiliate partner pharmacies across Australia, and via clinic affiliate programs for practitioners.

Differentiator

Problem solved

Functional benefit

Brands

• NCC Shop: Online retail shop for purchasing compounded and health products including Magnesium Glycinate Capsules, Ipratropium Bromide Nasal Spray, and skincare products.

Products and services

• Hormone Replacement Therapy Compounding Custom-compounded bioidentical hormone formulations for men and women, tailored to individual hormonal profiles and clinical needs. For patients whose standard hormone doses are inadequate.
• Pain Management Compounding Transdermal creams, capsules and other formulations addressing chronic and acute pain without reliance on standard-dose painkillers. For patients for whom standard analgesics are ineffective or cause side effects.
• Vitamins & Nutrition Compounding Individualised nutrient blends addressing dietary deficiencies, malabsorption or specific health goals. For patients requiring nutritional supplementation unavailable commercially.
• Skincare & Cosmetics Compounding Personalised creams and serums targeting acne, pigmentation, scarring, rosacea and other skin concerns. For patients requiring formulations not available commercially.
• Sleep & Mood Disorders Compounding Compounded formulations supporting sleep quality and stabilising mood, offering alternatives to commercial medications. For patients requiring personalised psychiatric or sleep support.
• Sports Injuries Compounding Targeted compounds assisting in reducing inflammation and promoting recovery for athletes and active individuals. For patients with sports-related injuries requiring personalised treatment.
• Paediatric Compounding Customised flavours, doses and formats (such as suspensions or topical gels) that make medicine easier for children to take. For paediatric patients unable to swallow tablets or tolerate standard formulations.
• Multiple Sclerosis Compounding Supportive formulations complementing conventional treatments and assisting with symptom relief and quality of life for patients with Multiple Sclerosis.
• Weight Management Compounding Compounded medications and supplements tailored to individual weight management needs. For patients seeking personalised pharmacotherapy support.
• Hair Loss Compounding Compounded treatments addressing hair loss conditions and scalp health. For patients requiring personalised topical or systemic therapy.
• Veterinary & Animal Compounding Veterinary compounding for pets with specific health conditions requiring custom formulations, flavours or dosages not commercially available.
• Sea & Motion Therapy Compounding Medications for seasickness and motion-related nausea, available in capsule and stick formats. For travellers requiring personalised anti-emetic therapy.
• Online Prescription Ordering Portal Secure online portal allowing patients to upload prescriptions and order compounded medications for delivery to their door or collection from a partner pharmacy. Orders typically fulfilled within 24 hours.
• Affiliate Pharmacy Partner Program Partnership program allowing pharmacies to access custom compounding services, expanding their product range with personalised medicines. 875+ affiliate pharmacies across Australia including Amcal and Priceline.
• Clinic Affiliate Program Program for medical practitioners and clinics to access compounding services and coordinate patient prescriptions. Pharmacists work directly with prescribers to ensure accurate formulation.
• Magnesium Glycinate Capsules 1000mg Compounded magnesium supplement in capsule form for dietary nutritional support, available via the NCC online shop without prescription.
• Ipratropium Bromide Nasal Spray 44mcg/Dose Prescription nasal spray for respiratory conditions, compounded and sold via the NCC online shop.
• Aluminium Chloride Hexahydrate Lotion (Driclor) 20% Topical antiperspirant lotion compounded at 20% strength for excessive sweating (hyperhidrosis).
• Ageless Eye Cream Anti-aging peptide eye cream for skincare and cosmetic use, compounded and sold via the NCC online shop.

Quantifiable outcome

• 50,113+ patients served over 10+ years
• +3 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Amcal PharmacycoreChannel Partner/ Reseller/ DistributorAmcal Pharmacy is a major pharmacy chain partner with multiple locations integrated into NCC's distribution network. Amcal Merimac serves as a Saturday collection point adjacent to NCC's Gold Coast facility. The partnership enables Amcal pharmacies to offer custom-compounded medicines to their customers, expanding product range and attracting new patients seeking personalised medications.
• Priceline PharmacycoreChannel Partner/ Reseller/ DistributorPriceline Pharmacy is a national pharmacy brand partnering with NCC for custom compounding services. Testimonials from Priceline Pharmacy South Brisbane highlight the quality of NCC's equipment and professional service. The partnership enables Priceline stores to serve patients requiring custom-formulated medications.
• John Flynn HospitalminorStrategic or Co-development PartnerJohn Flynn Hospital is a private hospital in the Gold Coast area supporting NCC's services. NCC provides compounding support for patients receiving care at John Flynn Hospital across various departments including Veteran Services, Obstetrics, Ophthalmology, Orthopaedics, Urology, Gastroenterology, and mental health/rehabilitation services.
• Currumbin ClinicminorStrategic or Co-development PartnerCurrumbin Clinic is a local Gold Coast healthcare facility served by NCC's compounding services. NCC creates custom formulations prescribed by practitioners at the clinic, including bio-balanced vitamin compounds, aesthetic numbing creams, and hormone therapy preparations.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Priceline Pharmacy: National Australian pharmacy brand that partners with NCC for compounding and offers complementary health and pharmacy services. Comparable as a channel partner and broader pharmacy competitor.
• Chemist Warehouse: Australia's largest discount pharmacy chain with growing interest in personalised health services and complementary medicines. Comparable as a dominant retail-pharmacy incumbent with national reach in the same consumer base.
• Amcal Pharmacy: Major Australian pharmacy chain that is both an NCC affiliate partner and a broader incumbent with growing in-house compounding capability. Comparable due to overlapping compounded-medicine offerings at retail scale.
• Sigma Healthcare: Australian pharmaceutical wholesaler and pharmacy operator with exposure to compounded medicines distribution. Comparable as a broader healthcare-distribution incumbent whose network intersects with NCC's supply chain.

Regional players

• Blooms The Chemist: Large Australian pharmacy retail chain offering compounding services across its network. Comparable as a retail-pharmacy competitor with compounding capability in the same Australian geography.

Direct peers

• The Compounding Pharmacy Australia: Australian compounding pharmacy offering personalised medications through practitioner referral and direct patient channels. Direct competitor with similar product breadth and patient-facing model.
• Pharmacy In Practice Compounding: Australian compounding pharmacy offering personalised medicines across multiple therapeutic categories. Direct competitor to NCC in the same DTC + affiliate pharmacy model serving Australian patients.
• Eagle Pharmacy (Compounding Services): Australian compounding pharmacy producing customised prescription medicines with a similar focus on individualised dosage forms and therapeutic categories. Comparable scale and service offering to NCC.
• My Compounding Pharmacy: Australian custom compounding pharmacy serving patients and practitioners with personalised preparations. Operates with a similar online prescription workflow and nationwide shipping focus.
• Custom Care Pharmacy (Compounding): Australia-based compounding pharmacy providing customised medications via prescription, with overlapping therapeutic offerings (HRT, paediatrics, skin). Directly comparable in product mix and DTC delivery model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/natcustomcomp
• Facebookfacebook.com/customcompounding
• LinkedInlinkedin.com/company/national-custom-compounding-pharmacy-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Custom Compounding