REACH Community Services Society

What REACH Community Services Society does

REACH Community Services Society is a Singapore-registered non-profit social service agency established in 1998 and headquartered at Block 187 Bishan Street 13. Operating across 10 community touchpoints, REACH delivers four core service pillars: Family Service (a community-based social service agency commissioned and funded by the Ministry of Social and Family Development), Counselling and Mental Health Service (professional counselling for individuals, couples, and families), Youth Service (rehabilitation and reintegration for at-risk youth and youth offenders, including via the REACH Youth Powerhouse facility), and Senior Service (active ageing, dementia care, and caregiver support, including through partnership-operated REACH-SLEC senior care centres at Teck Whye Vista and Senja Valley). In 2023, REACH served over 4,600 beneficiaries irrespective of age, race, language, or religion, supported by 460+ active volunteers.

The organisation's technology footprint is limited to standard office productivity tools (Microsoft 365, SharePoint, Canva), and there are no proprietary software products or APIs. Its core operating model is community-based service delivery through physical centres and outreach programmes rather than technology-enabled platforms.

REACH's business model is non-profit and multi-stream. The Family Service is partially funded by MSF on a recurring commissioning basis. As an approved Institution of Public Character (IPC), REACH receives tax-deductible donations (qualifying for 250% tax deductions) and participates in the Tote Board Enhanced Fund-Raising Programme, which matches donations dollar-for-dollar. A second revenue stream comes from fundraising events, notably the annual Charity Golf (with flights priced at $5,000) and Charity Dinner (early-bird tables at $4,500). On 1 April 2024, REACH transitioned from a society under the Registry of Societies to a Public Company Limited by Guarantee (CLG), and its FY25 budget projects an estimated $400,000 deficit despite partial government support, indicating reliance on continuous fundraising to maintain operations.

Name

REACH Community Services Society

Legal name

REACH Community Services Ltd.

Website

https://reach.org.sg

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

REACH Community Services Society is a Singapore-based non-profit social service agency delivering Family, Counselling and Mental Health, Youth, and Senior services through 10 community touchpoints, commissioned by the Ministry of Social and Family Development and serving over 4,600 beneficiaries annually.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Social services
• Community outreach
• Mental health counselling
• Youth rehabilitation
• Senior care

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure

Revenue model

1. Government Funding: REACH Family Service is commissioned and funded by the Ministry of Social and Family Development (MSF). This provides partial government funding for core social service operations.
2. Donations & Fundraising: As an approved Institution of Public Character (IPC), REACH receives donations which qualify for 250% tax deductions. They also participate in Tote Board Enhanced Fund-Raising Programme where donations are matched dollar-for-dollar.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

REACH Community Services Society is a non-profit, community-based social service agency that delivers four core service pillars — Family Service, Counselling & Mental Health Service, Youth Service, and Senior Service — through 10 community touchpoints across Singapore. It is commissioned by the Ministry of Social and Family Development and serves vulnerable and low-income families, at-risk youth (including youth offenders), seniors, and individuals seeking mental health counselling, irrespective of age, race, language, or religion.

Product overview

REACH Community Services Society is a social services organization offering four core services: Family Service, Counselling & Mental Health Service, Youth Service, and Senior Service. These services are delivered through 10 community touchpoints including dedicated centres and facilities. The organization operates programmes such as the Children's Community Sports Programme and partnerships like Operation Broken Wing. Senior services are also delivered through partnership facilities with St Luke's ElderCare (SLEC).

Differentiator

Problem solved

Functional benefit

Brands

• REACH Family Service: Community-based social service agency serving vulnerable and low-income families in Bishan, Sin Ming, Shunfu and Thomson vicinity
• REACH Counselling & Mental Health Service
• REACH Youth Service
• REACH Senior Service
• REACH Youth Powerhouse
• Hope is within REACH

Products and services

• Family Service Community-based social service agency commissioned and funded by the Ministry of Social and Family Development, serving vulnerable and low-income families and individuals residing in the Bishan, Sin Ming, Shunfu and Thomson vicinity. Provides casework, counselling, information and referral, and community development activities.
• Counselling & Mental Health Service Professional counselling services to help individuals, couples, and families build better lives, enduring marriages, and resilient families through a safe space for personal and relationship struggles. Includes individual, couples, and family counselling.
• Youth Service Services committed to fostering a society that recognises and nurtures the inherent strengths and potential of every young person, including rehabilitation and reintegration work for youth offenders. Includes mentoring, drop-in programmes, and community engagement activities.
• Senior Service Active ageing and mental wellness services for seniors within the community vicinity, including senior centres and care facilities providing dementia care, social activities, health management, and caregiver support.
• REACH-SLEC Active Ageing Centre (Care) @ Teck Whye Vista Senior care centre operated in partnership with St. Luke's ElderCare (SLEC) providing active ageing services for seniors in the Teck Whye, Choa Chu Kang, Keat Hong, and Bukit Panjang areas.
• REACH-SLEC Senior Care Centre @ Senja Valley Senior care centre operated in partnership with St. Luke's ElderCare (SLEC) providing senior care services for seniors in the Teck Whye, Choa Chu Kang, Keat Hong, and Bukit Panjang areas.
• REACH Youth Powerhouse A dedicated youth centre providing mentoring programmes, drop-in programmes, and rehabilitation services for at-risk youth.
• Children's Community Sports Programme A community-based sports programme for children aged 7 to 12 years old fostering holistic development through sports participation, volunteer engagement, and community partnerships.

Quantifiable outcome

• Served over 4,600 beneficiaries in 2023 through 10 community touchpoints
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• St. Luke's ElderCare (SLEC)coreStrategic or Co-development Partner · 1 April 2024Partnership with St. Luke's ElderCare to operate senior care centres. Includes REACH-SLEC Active Ageing Centre (Care) @ Teck Whye Vista and REACH-SLEC Senior Care Centre @ Senja Valley. These centres serve seniors in Teck Whye, Choa Chu Kang, Keat Hong, and Bukit Panjang areas.
• Ministry of Social and Family Development (MSF)coreOthersREACH Family Service is commissioned and funded by MSF as a community-based social service agency. This is a core government partnership that enables delivery of social services to vulnerable populations.
• Agency of Integrated Care (AIC)coreOthersAIC is referenced as an external stakeholder for operational matters related to senior care services and community care coordination.
• National Council of Social Service (NCSS)coreOthersNCSS is referenced as an external stakeholder for operational matters and reporting requirements.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Singapore Association for Mental Health (SAMH): Singapore IPC charity providing community mental health services including counselling, crisis support, and rehabilitation. Comparable to REACH's Counselling & Mental Health pillar with similar IPC status and donor-funded programmes.
• AMKFSC (Ang Mo Kio Family Services Centre): MSF-commissioned FSC serving the Ang Mo Kio region with casework, counselling, and community development. Direct peer comparable in scale, service mix, and government commissioning model.
• Touch Family Services: Faith-inspired community services organisation running MSF-commissioned FSCs, youth programmes, and senior services across Singapore. Closely comparable to REACH in faith-based heritage, multi-pillar offering, and IPC status.
• Care Corner Singapore: MSF-commissioned social service agency providing family services, counselling, youth, and eldercare programmes across Singapore. Highly comparable as a peer FSC operator with similar commissioning dependencies and donor-funded programmes.
• Fei Yue Community Services: One of Singapore's largest MSF-commissioned Family Service Centre operators running multi-pillar social services (family, youth, seniors, counselling) across multiple neighbourhoods. Directly comparable to REACH in mission, commissioning structure, and four-pillar service model.
• Beyond Social Services: Singapore non-profit running youth development, mentoring, and rehabilitation programmes for at-risk youth. Directly comparable to REACH's Youth Service pillar (rehabilitation, mentoring, drop-in programmes for at-risk youth).
• St. Luke's ElderCare: REACH's strategic partner for senior care centres in Teck Whye Vista and Senja Valley. Comparable eldercare service operator with day-care, dementia, and active ageing programmes; direct peer in senior services domain despite partnership relationship.

Broad incumbents

• Salvation Army Singapore: Faith-based social services operator running family services, elderly care, and rehabilitation programmes in Singapore. Broadly comparable faith-inspired mission and multi-service offering, though significantly larger international organisation.
• Thye Hua Kwan Moral Charities: Large Singapore social service non-profit operating family services, elderly care, and community programmes across the country. Comparable mission-driven model though significantly larger than REACH with broader national reach.
• Methodist Welfare Services: Larger Singapore non-profit offering family services, counselling, senior care, and special needs programmes under Methodist mission. Comparable multi-pillar model though broader national footprint and larger scale than REACH.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@REACHCommunitySG
• Facebookfacebook.com/reachcommunitysvcs
• LinkedInlinkedin.com/company/reachcommunitysvcs
• Instagraminstagram.com/reachcommunitysvcs
• TikToktiktok.com/@reachcommunitysvcs

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about REACH Community Services Society