Name

Ericsoft

Legal name

ERICSOFT ITALIA SRL

Website

https://www.ericsoft.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Hospitality Property Management Software

NAICS

Software Publishers (513210), Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

akta.pro secondary industries

Revenue Management & Dynamic Pricing (THALACAE), Sales & Catering / Group & Event Management (THALACAM), Payments, Billing & Invoicing (THALACAJ), Business Intelligence, Reporting & Data Platforms (THALACAL), Group, Contract & Wholesale Rate Optimization (B2B Pricing) (THALAOAH)

Keywords

• Hotel property management
• Restaurant POS systems
• Hospitality software
• Booking engine
• Channel management

Headquarters

HQ city

Misano Adriatico

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. PMS Software Licenses/Subscriptions: Ericsoft generates revenue primarily through software licenses and subscriptions for its hotel property management systems (Suite 4°, Suite 5°) and restaurant POS systems (Ristò). The software is offered as recurring subscription-based solutions with cloud synchronization capabilities.
2. Web Solutions Subscriptions: Additional revenue streams include web-based products such as Booking Engine, Channel Manager, and CMS website creation services, offered as ongoing subscriptions.
3. Professional Services: Ericsoft provides implementation, configuration, and training services. The CMS product includes initial setup configuration by technicians and basic training sessions for customers to manage their websites independently.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Ericsoft develops and sells integrated hospitality software for hotels, restaurants, and retail shops in the Ho.Re.Ca. sector. Its core offerings include Suite 5° (hotel PMS), Suite 4° (all-in-one hotel PMS and restaurant POS), the Zmenu restaurant POS, and web products such as Booking Engine, Channel Manager, CRM (quotes and email marketing), and a CMS for website creation. Solutions are sold as subscriptions on a quote-based, customized pricing model, with sales conducted through direct enterprise engagement supported by website demo requests and daily educational webinars.

Product overview

Ericsoft offers a suite of hospitality management software built around two primary product lines: Suite 5° and Suite 4°. Suite 5° is the flagship revenue-oriented hotel PMS, while Suite 4° is an all-in-one solution combining hotel PMS (Hotel 4°) and restaurant POS (Ristò 4°) capabilities. The ecosystem includes web-based tools for online distribution (Booking Engine, Channel Manager), customer engagement (CRM with quotes and email marketing), and website management (CMS). Add-on modules extend functionality across revenue management, multi-property management, business intelligence, meeting rooms, spa/wellness, inventory, mini bar, interactive TV, key card access, PBX integration, and bill routing. Zmenu provides an alternative restaurant POS option. The platform operates as an integrated system with real-time communication between modules, enabling centralized property management from a single dashboard.

Differentiator

Problem solved

Functional benefit

Brands

• Suite 5°: Revenue-oriented software developed for complete property management
• Suite 4°
• Ristò
• Zmenu

Products and services

• Suite 5°

Quantifiable outcome

• Real-time rate updates and synchronization on ALL sales channels (PMS, Booking Engine, and online portals)
• +4 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature20 records

Partnerships

Two partnerships are on record, tiered core.

• Zucchetti GroupcoreOthersEricsoft is part of the Zucchetti Group, a major Italian software company. The company email is [email protected] and support is accessed through Zucchetti.support portal. Data protection matters are handled through Zucchetti's Data Protection Officer (DPO) Mario Brocca. Ericsoft operates as a hospitality-focused subsidiary within the Zucchetti software ecosystem.
• Microsoft AzurecoreTechnology or IntegrationEricsoft uses Microsoft Azure's geolocalized servers for secure and reliable hosting services. The company holds Microsoft Azure certification and displays the Microsoft Azure partner badge on their website, indicating a formal hosting partnership.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mews: Cloud-native PMS for hotels and hospitality venues offering integrated booking engine, payments, and channel manager. Competes directly with Ericsoft Suite 4°/5° in the European hotel PMS market, particularly targeting boutique and group hotels modernizing legacy systems.
• Cloudbeds: All-in-one hotel management platform combining PMS, booking engine, and channel manager. Directly comparable to Ericsoft's integrated suite and targets independent hotels and small chains—Ericsoft's core customer segments.
• RoomKey PMS: Cloud-based PMS for independent hotels and small chains with integrated booking engine and revenue management. Targets a similar customer profile to Ericsoft (independent to mid-size hotels) and competes in the same European mid-market.
• Hotelogix: Cloud hotel PMS with channel manager, booking engine, and POS modules for independent hotels and chains. Directly comparable product breadth to Ericsoft's Suite 4° offering including integrated POS and multi-channel distribution.
• Cloudbeds / Little Hotelier: PMS purpose-built for small hotels, B&Bs, and vacation rentals. Competes with Ericsoft's lower-end offerings and Booking Engine for independent properties in Europe.
• Guestline: UK-headquartered cloud PMS and distribution platform for hotels and groups. Comparable to Ericsoft Suite 5° with property management, booking engine, and channel manager targeting independent and chain hotels in Europe.
• Protel Hotelsoftware: German-headquartered PMS vendor serving independent hotels and chains across Europe. Comparable to Ericsoft with PMS, POS, booking engine, and revenue management modules targeting mid-market hotels.

Regional players

• QuoVadis Hôtellerie: Italian-language PMS provider focused on the French and European hospitality market. Competes with Ericsoft in select European geographies with comparable module-based PMS and distribution offerings.

Broad incumbents

• Oracle OPERA Cloud (Oracle Hospitality): Global enterprise PMS standard for large hotel chains. Competes with Ericsoft primarily in the chain/hospitality group segment where Ericsoft's Multi-Property module is positioned, but at a much larger enterprise scale.
• Zucchetti (Hospitality Suite): Parent company of Ericsoft and broader Italian software conglomerate with complementary hospitality and Ho.Re.Ca. offerings. Most relevant as the parent ecosystem through which Ericsoft's solutions are sold and supported.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ericsoft
• Instagraminstagram.com/ericsoft
• LinkedInlinkedin.com/company/ericsoft
• YouTubeyoutube.com/channel/UC6QvxMqNg4eYzC4C9lWlB1A

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ericsoft