MasterTrace

What MasterTrace does

MasterTrace is a medical canvassing data provider that produces treatment-history reports for insurance claims and legal proceedings. The company canvasses healthcare facilities, pharmacies, and imaging centers to assemble chronological treatment timelines, admit and discharge dates, prescription fill dates, and imaging dates, then packages these into reports that distinguish pre-date of loss from post-date of loss treatment activity. Its core product, MasterTrace, features treatment activity scores, a key indicators dashboard with treatment maps, and claims indexing that correlates data points with historical treatment information.

The service targets two primary buyer groups: claims and insurance professionals (claims adjusters, insurance carriers, claims management) who use the reports to verify claim legitimacy and reduce missed treatment dates, and legal and medical experts (attorneys, IME providers, expert witnesses) who rely on verified treatment timelines for litigation support. Distribution occurs through a self-service online ordering portal, phone, and fax, with results securely shared with internal claim handlers and external parties such as IME providers and expert witnesses.

MasterTrace USA, LLC operates as a branded service of INTERTEL, an Ontellus Company, and is positioned as the largest national medical canvassing operation in the industry. The business runs on transaction-based per-report fees supplemented by account-based subscriptions, with quote-based pricing, net-30 invoicing, and 1% per month late fees. The company maintains SOC II Type II certification and states compliance with HIPAA and applicable state and federal privacy laws governing personally identifiable and protected health information.

Name

MasterTrace

Legal name

MasterTrace USA LLC

Website

https://mastertrace.com

Company type

Private

Founded year

1997

Operating status

Operating

Short description

MasterTrace is a medical canvassing data provider that produces treatment-history reports for claims adjusters, insurance carriers, attorneys, and IME providers. Operating as a brand of INTERTEL within the Ontellus platform, it runs the largest national canvassing operation for insurance and legal claim verification.

Ownership category

akta.pro rank

Product category

Claims Investigation Services

NAICS

Document Preparation Services (56141)

akta.pro primary industry

Claims Management & Digital FNOL Platforms (FSAGAGAC)

Keywords

• Medical canvassing services
• Claims investigation reporting
• Treatment history verification
• Insurance claims data
• Medical record retrieval

Headquarters

HQ city

Tamarac

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Medical Canvassing Reports: B2B service providing customized medical treatment canvassing reports for claims professionals. Customers place orders online and receive reports after payment. Revenue is per-transaction based on report orders.
2. Account Management Fees: Account-based service with user credentials required for access. Payment terms are net 30 days with late fees applied to overdue accounts.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

MasterTrace is a medical canvassing data service that uncovers and verifies medical treatment history for insurance claims. Customers submit subject information online, and the service canvasses healthcare facilities, pharmacies, and imaging centers to produce a chronological treatment report covering admit/discharge dates, prescription fill dates, and imaging dates. Reports include pre- vs post-date of loss analysis, treatment activity scores, key indicators, and claims indexing correlations, and are securely distributed to claim stakeholders such as management, IME providers, and expert witnesses.

Product overview

MasterTrace is a single unified product offering medical canvassing services for insurance claims investigations. The core MasterTrace™ solution provides comprehensive medical treatment history reports by canvassing healthcare facilities, pharmacy records, and imaging centers to generate chronological treatment timelines, treatment activity scores, and claims-relevant data points for claim verification.

Differentiator

Problem solved

Functional benefit

Products and services

• MasterTrace™ Medical Canvassing Solution MasterTrace™ is a medical canvassing report service for claims adjusters, insurance carriers, and legal professionals. Customers submit subject information through an online portal and receive a customized report covering chronological medical treatment activity, treatment activity scores, admit/discharge dates, prescription fill dates, imaging dates, and key indicators that distinguish pre-date of loss from post-date of loss treatment. Reports are securely distributed to internal and external parties relevant to the claim, including management, IME providers, and expert witnesses. The service is operated under SOC 2 Type II security controls with HIPAA-aligned PHI handling.

Quantifiable outcome

• Reduces chance of missing crucial medical treatment dates with verified treatment timeline reporting
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• INTERTELcoreStrategic or Co-development PartnerMasterTrace is produced by INTERTEL, which is itself an Ontellus Company. INTERTEL operates the largest national medical canvassing operation in the industry and serves as the primary operating entity for MasterTrace services.
• OntellusflagshipStrategic or Co-development PartnerOntellus is the parent company of INTERTEL. INTERTEL is an Ontellus Company, representing MasterTrace as part of the broader Ontellus platform of claims investigation and medical canvassing services.

Scale indicators2 records

Expansion highlights3 records

Direct peers

• Paradigm Outcomes: Catastrophic and complex injury case management for workers' comp and claims payers — relies on the same kind of medical-records verification and treatment-history data that MasterTrace delivers.
• MedRisk: Specializes in managed care services for workers' compensation, including medical record review and treatment verification — closely overlapping with MasterTrace's claim verification use case.
• CorVel Corporation: Provides workers' compensation claims management, medical review, and case management services to insurers and employers — comparable end customers and overlapping workflow with MasterTrace's canvassing output.
• Medlogix: Provides medical management, bill review, and claims services to insurance carriers and employers — directly comparable claims-investigation and medical-record review workflow to MasterTrace.
• Mitchell International: Delivers medical bill review, utilization review, and claims management software to P&C insurers — operating in the same claims-investigation ecosystem where MasterTrace's medical canvassing reports are consumed.
• ExamWorks: Provider of independent medical examinations, medical record retrieval, and claims investigation services to insurance carriers, attorneys, and TPAs — directly comparable to MasterTrace's medical canvassing and claims-investigation workflow.
• Genex Services: Offers medical case management, utilization review, and claims-related services for workers' comp and disability insurers — uses similar medical-records verification inputs as MasterTrace.

Broad incumbents

• Verisk: Insurance-vertical analytics powerhouse offering claims solutions, ISO claims data, and fraud analytics — operates in adjacent claims-investification territory with far broader scale than MasterTrace.
• ISO Claims Partners (Verisk): Specialized claims information and investigative services within Verisk's portfolio — provides property/casualty claims information comparable to what MasterTrace produces for adjusters and attorneys.
• LexisNexis Risk Solutions: Large-scale data and analytics provider for insurance claims, fraud detection, and investigations — competes with MasterTrace as a broader incumbent that can bundle claims data with analytics.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/master-trace-usa-llc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MasterTrace