City of Campbell River
The City of Campbell River is a municipal government incorporated in 1947 in British Columbia, Canada, serving approximately 35,000 residents with statutory services including utilities, roads, fire protection, recreation, and planning, funded primarily by property taxes and user fees.
- Company typePublic
- Founded1947
- HeadquartersCampbell River, Canada
- Headcount101–250
- GTM typeB2C
- OfferingServices
What City of Campbell River does
The City of Campbell River is a municipal government incorporated in 1947, located on the east coast of Vancouver Island, British Columbia, Canada, and serving approximately 35,000 residents across neighborhoods including downtown, Quinsam Heights, Willow Point, Campbellton, and the Dogwood Street Corridor. It operates as a public-sector entity under British Columbia's Local Government Act and Community Charter, governed by an elected Council, and delivers the full spectrum of municipal services: water, sewer, and stormwater management; curbside garbage, recycling, and organics collection; roads, transportation, and parking; fire suppression and bylaw enforcement; parks, trails, and recreation programming; building permits and inspections; and business licensing. Its physical asset base includes the Sportsplex, Community Centre, Centennial Outdoor Pool, and a network of parks and trails, with the Strathcona Gardens Recreation Complex operated jointly with the Strathcona Regional District.
Digital service delivery is anchored by the MyCity online portal and the Recreation in Campbell River mobile app, which runs on the Xplor (formerly PerfectMind) platform for program registration, membership management, and facility booking. The City monetizes through property taxation (its primary funding stream), user fees and service charges (memberships, pool admissions, facility rentals, program fees), development and licensing fees (building permits, business licences, subdivision fees), and provincial and federal grants. Engagement channels include a community events calendar, the award-winning CR Live Streets summer series (presented in partnership with the Tidemark Theatre Society and celebrating its 10th anniversary in 2026), public hearings, and outreach through social media and email newsletters. The City maintains formalized partnerships with the Wei Wai Kum and We Wai Kai Nations (including a new 2026 Municipal Service Agreement with Wei Wai Kum), the Strathcona Regional District on accessibility planning, and charitable programs such as KidSport and Canadian Tire JumpStart to broaden recreation access. An updated Official Community Plan (Draft Bylaw No. 4022, 2026) was advanced to public hearing to guide growth and land use over a 20-year horizon in which the population is projected to reach approximately 42,000.
City of Campbell River firmographics
Firmographics- Name
- City of Campbell River
- Legal name
- City of Campbell River
- Website
- https://campbellriver.ca
- Company type
- Public
- Founded year
- 1947
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- The City of Campbell River is a municipal government incorporated in 1947 in British Columbia, Canada, serving approximately 35,000 residents with statutory services including utilities, roads, fire protection, recreation, and planning, funded primarily by property taxes and user fees.
- Ownership category
- akta.pro rank
Where City of Campbell River is headquartered
LocationHeadquarters
- HQ city
- Campbell River
- HQ country
- Canada
- HQ region
- North America
Offices5 records
Markets served
City of Campbell River business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Others
Revenue model
- Property Taxes: The primary municipal revenue source is property taxation, which funds core city services including infrastructure, public safety, parks, and recreation.
- User Fees and Service Charges: Revenue generated from recreation memberships, pool admissions, facility rentals, program fees, and fitness classes.
- Development and Licensing Fees: Revenue from building permits, business licences, development applications, and subdivision fees.
- Grants and Transfers: Funding received from provincial and federal government programs for infrastructure projects, community development, and special initiatives.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fitness Membership - Child (6-12) |
| Subscription | Monthly | Fitness Membership - Youth (13-18) |
| Subscription | Monthly | Fitness Membership - Adult (19-59) |
| Subscription | Monthly | Fitness Membership - Senior/Student (60+ or 19-24) |
| Subscription | Annual | Active Living Membership |
| Subscription | Pay-as-you-go | Pottery Membership (Age 14+) |
| One time/ perpetual license | Pay-as-you-go | Pool Rental Liability Insurance |
| One time/ perpetual license | Pay-as-you-go | Freedom of Information Request |
Go-to-market motion1 record
Distribution channels7 records
Marketing channels9 records
City of Campbell River product offering
Product offeringCore offering
The City of Campbell River is a municipal government that delivers essential public services to approximately 35,000 residents of Campbell River, British Columbia. Its core offerings include water and sewer utilities, waste collection and recycling, fire and emergency services, road maintenance, parks and recreation facilities, building permits and inspections, business licensing, property tax administration, and community recreation programs delivered through the Sportsplex, Community Centre, and Centennial Outdoor Pool.
Product overview
City of Campbell River is a municipal government providing public services to approximately 35,000 residents. The City's digital offerings consist primarily of the MyCity online services portal, the Recreation in Campbell River mobile app (powered by Xplor/PerfectMind), and the Campbell River Maps digital platform. Core service products span recreation facilities (Centennial Outdoor Pool, Sportsplex, Community Centre), utility services (water, sewer, stormwater), waste management, emergency services (fire protection), development services (building permits, zoning), and community programs (L.I.F.E. affordable recreation, CR Live Streets event series, Official Community Plan). The MyCity portal serves as the unified gateway for property taxes, business licences, and account management, while the recreation app handles memberships, activity registration, and facility bookings. The city also maintains a Community Events Calendar and participates in the Get Involved Campbell River engagement platform for public consultations.
Differentiator
Problem solved
Functional benefit
Products and services
- MyCity Online Services Portal Citizen-facing online portal providing access to City of Campbell River services including property taxes, permits, licences, and account management.
- Recreation in Campbell River Mobile App Mobile app powered by Xplor (formerly PerfectMind) enabling residents to manage recreation memberships, register for activities, access schedules, and scan-in for drop-in classes using digital membership cards.
- Centennial Outdoor Pool Seasonal outdoor pool facility at Centennial Park featuring a 25m heated pool with dive tank and water slide, heated wading pool, accessible change rooms, and swimming lessons.
- Fitness Memberships Fitness membership program providing access to fitness classes (ages 12+), weight room, badminton, squash, racquetball, pickleball, and drop-in basketball at Sportsplex and Community Centre facilities.
- L.I.F.E. (Leisure Involvement For Everyone) Program Program providing 52 free drop-in admissions to Centennial Pool, weight room, and drop-in programs, plus 50% fee reduction on three City recreation programs for financially challenged residents.
- Campbell River Maps Digital mapping system providing property information, water and sanitary connections, and geographic data for residents and businesses.
- Property Tax Services Online and in-person property tax payment services including payment options, tax deferment programs, and tax estimator tools.
- Community Events Calendar Public calendar platform listing community events, festivals, concerts, and activities throughout Campbell River including CR Live Streets, River Concerts, and Farmers Market.
- Water and Sewer Services Municipal water supply, sewer, and stormwater management services including conservation programs, water quality monitoring, and watershed protection.
- Building Permits and Inspections Permit application and inspection services for construction, renovation, zoning compliance, secondary suites, and property development within the city.
- Business Licences and Permits Business licensing services including food truck licences, home-based business permits, and commercial real estate listings for operating businesses in Campbell River.
- Garbage, Recycling and Organics Collection Municipal waste collection services including curbside garbage and recycling schedules, organics program, illegal dumping reporting, and dedicated local recycler information.
- Fire Services Fire suppression, prevention, and emergency response services including fire inspections, permits, community outreach, FireSmart program, and firefighter recruitment.
Quantifiable outcome
- L.I.F.E. program provides 52 free drop-in admissions and 50% fee reduction for qualifying families
- +1 more outcomes
Companies that use City of Campbell River
Customer profileSegments5 records
Ideal customer profiles5 records
City of Campbell River technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
City of Campbell River partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, flagship and minor.
- Wei Wai Kum First NationcoreThe City of Campbell River and Wei Wai Kum First Nation signed a new Municipal Service Agreement (MSA) establishing a modern framework for municipal service delivery to Wei Wai Kum First Nation lands. The agreement covers fire protection, water, sewer, and future stormwater servicing while recognizing the distinct governance and decision-making authority of both governments.
- We Wai Kai NationscoreThe City acknowledges the traditional territory of the Liǧʷiłdax̌ʷ people, specifically the We Wai Kai Nations, located on their unceded traditional territory. The City commits to respectful relationships and reconciliation with Indigenous peoples.
- Tidemark Theatre SocietyflagshipCR Live Streets is presented by the City in partnership with the Tidemark Theatre Society. This award-winning event series celebrates its 10th anniversary in 2026, transforming downtown Shoppers Row into a vibrant summer gathering place.
- Strathcona Regional District (SRD)coreThe City is working with the Strathcona Regional District (SRD) to meet provincial accessibility requirements under the Accessible BC Act. The City supports the Strathcona Accessibility and Inclusion Advisory Committee and shares accessibility planning resources.
- Strathcona Gardens CommissioncoreThe Strathcona Gardens Commission oversees operation of Strathcona Gardens Recreation Complex, which includes the indoor pool. The Commission consists of representatives from the City of Campbell River and Strathcona Regional District Electoral Area D.
- KidSport CanadaminorKidSport Canada is a community-based sport charity that provides grants for Canadian children ages 6-18 to participate in recognized sports led by qualified coaches. The sport must be affiliated with a member organization of Sport BC.
- Canadian Tire JumpStartminorJumpStart is a community-based charitable program that helps kids in financial need participate in organized sports and recreation. The City references this program as an affordable recreation resource for residents.
- Sport BCminorSport BC is referenced in KidSport program requirements. Sports must be affiliated with a member organization of Sport BC to qualify for KidSport grants for children's sports participation.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
City of Campbell River competitors and assessment
Company assessmentDirect peers
- City of Prince George: Northern BC municipality delivering water/sewer/stormwater, recreation (CN Centre, Four Seasons Leisure Pool), fire services, and Indigenous relations — a near-mirror of Campbell River's service portfolio at a larger scale.
- City of Kamloops: BC municipality operating similar municipal service lines including water/sewer utilities, recreation facilities (Tournament Capital Centre), and downtown revitalization initiatives under identical BC regulatory frameworks.
- City of Nanaimo: Mid-sized Vancouver Island municipality (~100,000 residents) operating water/sewer utilities, recreation facilities (pools, arenas, community centres), and a full municipal service portfolio under the same BC legislative framework. Direct peer at a larger scale.
- City of Penticton: BC municipality of comparable size (~36,000 residents) running the same suite of municipal services including water/sewer, recreation, parks, bylaw enforcement, and Indigenous relations under identical BC legislation.
- City of Kelowna: BC interior municipality with comparable functions — water/sewer utilities, recreation memberships and pools, parks, bylaw enforcement, and Indigenous partnerships. Same enabling legislation (BC Local Government Act) and similar service catalogue, but larger scale.
- City of Victoria: BC capital city operating water/sewer utilities, recreation facilities (Crystal Pool), and parks under the same legislative framework; relevant given proximity and identical municipal mandate, though materially larger.
- City of Courtenay: Neighbouring Vancouver Island municipal government of comparable population (~28,000) delivering the same suite of water, sewer, recreation, parks, bylaw, and permitting services under the BC Local Government Act. Closest functional peer given similar size, geography, and service mix.
- City of Vernon: BC interior municipality of similar size (~45,000 residents) running comparable water/sewer utilities, recreation memberships, aquatic facilities, and an active downtown revitalization program. Closest population-size peer outside Vancouver Island.
Others
- Xplor (formerly PerfectMind): Vendor of the recreation management platform used by Campbell River's mobile app and facility booking system. Adjacent technology provider — comparable not as a competitor but as a supplier that many peer municipalities also license for the same use case.
Regional players
- District of Central Okanagan (Regional District): Regional district that, like the Strathcona Regional District referenced by Campbell River, partners with member municipalities on regional recreation facilities (e.g., pool commissions) and shared services. Comparable intergovernmental partnership model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Customer concentration
City of Campbell River social profiles
Digital presenceCity of Campbell River financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Campbell River leadership team
Management profileNumber of profiles
Profiles3 records
City of Campbell River funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Campbell River M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Campbell River
What does City of Campbell River do?
The City of Campbell River is a municipal government that delivers essential public services to approximately 35,000 residents of Campbell River, British Columbia. Its core offerings include water and sewer utilities, waste collection and recycling, fire and emergency services, road maintenance, parks and recreation facilities, building permits and inspections, business licensing, property tax administration, and community recreation programs delivered through the Sportsplex, Community Centre, and Centennial Outdoor Pool.
Is City of Campbell River a public or private company?
City of Campbell River is a public company. It is classified as state government owned and is currently operating.
When was City of Campbell River founded?
City of Campbell River was founded in 1947. It employs 101 to 250 people.
Where is City of Campbell River based?
City of Campbell River is headquartered in Campbell River, Canada, in the North America region.
How does City of Campbell River make money?
Four revenue lines are on record. Property Taxes are the primary driver. The others are user Fees and Service Charges, development and Licensing Fees and grants and Transfers.
Who are City of Campbell River's main competitors?
Direct peers on record are City of Prince George, City of Kamloops, City of Nanaimo, City of Penticton, City of Kelowna, City of Victoria, City of Courtenay and City of Vernon. Xplor (formerly PerfectMind) is listed as an others. District of Central Okanagan (Regional District) is listed as a regional player.
Does City of Campbell River have an API?
No public API is recorded for City of Campbell River.